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Fruity Casa Casino is closed, please try these instead:

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Fruity Casa Casino

Player Rating 196 reviews
7.8/10
196 reviews
Complaint Response 9 complaints
2 days avg. 9 complaints
What we like
  • Completely instant-play
  • Features high-quality slots from NetEnt, Thinderkick, Betsoft, NextGen and many others
  • Good assortment of instant bingo and scratch cards
  • Live dealer room included
  • Live chat available 24/7
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Holds Certificate of Trust
What we don’t like
  • Unavailable to residents of the Belgium, Denmark, France, Israel, Italy, Spain, Turkey and several other countries
  • Somewhat limited range of virtual table games
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Fruity Casa Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.fruitycasa.com
Established
2014
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Polish, Portuguese, Spanish
Casino Type
Instant Play, Mobile, Live Casino

Fruity Casa Casino is a colorful online casino that features a wide assortment of slots, scratch cards, and more from leading software provider NetEnt, MicrogamingBetsoft, Quickspin, NextGen Gaming just to name a few. Players at Fruity Casa Casino also have access to a real live casino, which offers authentic table games that are broadcast in real-time all day long. Fruity Casa Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. As they have demonstrated superb service to their players, the casino holds our prestigeous Certificate of Trust.

Restricted Countries and Territories

Fruity Casa Casino is unable to offer games to players in the United States and all US territories, Australian, Belgium, France, Israel, Italy, Netherlands, Spain, and Turkey.

Mobile Gaming

Many of the games at Fruity Casa can be played on the iPhone, iPad, or Android devices. Players can try their luck on popular slot games such as Dazzle me, Jack Hammer 2, and Mega Fortune, as well as on tabe games including Blackjack, Roulette, American Poker, and other. The mobile casino can be accessed simply by going to the Fruity Casa Casino website on any compatible smartphone or tablet.

Security and Fairness

Fruity Casa Casino protects its players with 128-bit SSL encryption on all pages where sensitive information is required, such as registration and banking. This technology prevents third parties from stealing player information and is the same kind trusted by most of the online companies in the world.

Fruity Casa Casino’s games are routinely audited to meet the strict requirements of the UK Gambling Commission. Players can count on getting a fair game here, therefore the casino can be found among our Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Fruity Casa Casino. Learn more about complaints.

Show all complaints
Unprovoked change of bet issue not investigated properly
Dear friends,

I would like to share with you my incredible and sad experience.

I made a 100 EUR deposit in first decade of May, 2020 and everything was OK till...

I noticed a super strange changing of my bets during the Fruity 7 game. My bet spontaneously began changing from 0.25 to 125 and 150 during "Auto" mode (please see "screenshot 1" in attach. Note: the 4th column is a that spontaneously bets"). Unfortunately, I noticed that not immediately.

I sent a many emails about that issue and asked to investigate, but no any result till today. Just ignored!


There is a my first mail (Thu, May 7 at 3:03 PM):

"Dear support team,.

Thank you for your email.

It's easy to explain why I'm saying I did not make these bets.

I'm not a high-bets gambler. I have made a deposit 100 EUR usually and bet about 0.20-0.50 EUR during the different casino games.

You can check any session on my any game history.

But during my game session on "Fruity 7" (05-05-2020 at 21:12, approximately) something incredible happened.

I did not bet 1.2 EUR, 75 EUR and 125 EUR.

It's absolutely illogical to bet 75 EUR if I have 97.34 EUR, and to bet 150 EUR if I have 172.34 EUR...(please find attachment)

Sometimes I had balance 172.34 EUR, 159.59 EUR, 160.29 EUR during that game session. But it's not my real balance, I think. It should have been about 97 EUR I suppose.

Please investigate that issue.

Thank you.

Regards,"



This is their first reply (Thursday, May 7, 2020, 05:44:04 AM):

"Thank you for contacting https://www.fruitycasa.com

Following your request regarding your game query. In order for us to investigate further for you, the relevant department would like to know

why you are saying you did not make these bets?

Please note that bet values have changed, this can only happen on your end.

We look forward to hearing from you.

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.

Kind Regards,
Casino Support

Fruity Casa
https://www.fruitycasa.com
Email: [email protected]
Live Chat available on: https://www.fruitycasa.com
18+ Please Bet Responsibly - We believe in Responsible Gambling.
For more information go to: www.gamblingtherapy.org"

This is my last email:

"primakolog

Aug 21, 2020, 3:08 PM UTC

This is a follow-up to your previous request #1408507 "Re: Fruity Casa [Request no..."

Hello.
Passed more than 3 month and no reply regarding my request.
It's seems like some support team members tries to ignore my request and anyone no interested in solve that issue.
Ok.
Let's ask gamblers forum members on several sites to help us.
Thank you and bye"


And their last reply:
"Addison (Fruity Casa)

Aug 22, 2020, 1:22 AM UTC

Hi there Emin
Thank you for getting in touch.

In relation to your recent contact regarding your game query, it has been escalated to the relevant department who are currently looking into it.

Once concluded you would be updated via email with the outcome thereof.

Should you have any further queries you are welcome to join us via live chat or via email.

Kind regards
Support "


I attached from "02" to "08" pictures for additional prove.

Thank you,
staus Resolved
Refused my payment and closed my account
I opened an account at Fruity Casino after seeing it was well reviewed here any elsewhere. They offer a bonus for new players and I deposited £30 and received a £45 bonus. After playing for a short while I won about £800 and then continued to play various other games. I had read all the terms and conditions before playing and was careful not to play any of their exlcuded games or break any other rules because I have had problems with casino terms and conditions before for. I submitted all my verification documents which were accepted, and requested a withdrawal the same day. This morning I have received the following email from the casino: Dear Matthew After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 of the general terms and conditions http://www.fruitycasa.com/?page=terms the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account have been returned to you. 3. You are banned from the group. If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 Regards Casino Management They have closed my account, and not told me why. They have also closed my account at Hello Casino where I also won a considerable sum the following day. On both occasions I have not broken any of their terms and conditions and they are not telling me what I have done. I would like them to pay me my balance from my Fruit Casino account and my Hello Casino account because I have don nothing wrong.
staus Resolved
£800

Complaint Statistics

Resolved 8
Avg. Amount $ 2,495
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
7.8/10 196 reviews

Top reviews from our players

Promotions are really good and games are awesome. Nice colours of the casino websites.

Menu is not presented in my language. :) Lots of their promos are not available for my country.

Hey Adam :) Thank you for the compliments! Happy that you liked our colourful design! Your language is definitely one to be added in the near future :)

user avatar

All the slots that i like and many different games and easy to find and easy to get help. It's very important that customers get help quick and it should not take hours.

They dont have trustly as payment and little more offer when new slots is coming other sites often have that i dont think i received any so far

Hi laila :) Thank you for your nice review! Glad to read you're satisfied with Fruity Casa! Hopefully, Trustly will be one of the banking options in the future! :)

user avatar

Fruity Casa is a good casino. Frequent promotions sent to e-mail and welcome good promotion

Thank you Boleslaw :) I'm very glad that you like Fruity Casa and our promotions! There's always something in the store ;)

user avatar

The selection of games are quite good, the support is friendly. Game payouts ok I guess.

No deposit method with WebMoney, but it is not critical.

Thanks and greets for Belarus :) Unfortunately, you are right about the WebMoney, but we're certainly working on ading more banking options, so stay tuned :)

user avatar

Very smart fast and fun casino, just maybe more games I would like see and will be everything perfect.

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Hi Petr :) Thanks for your review and feedback! Are there any particular games you'd like to see in Fruity Casa which we still don't have?

user avatar

I like this Fruity Casa Casino. Gifts, bonuses. I invite everyone to play, always pleasing bonus.

Hi bixa :) That's very nice from you, thanks! Don't forget to pick up your Refer A Friend bonus, for every friend you bring in Fruity Casa :)

user avatar

Playing at Fruity casa (which I haven't for a long time now) what I liked was that it was NetEnt games. The ease I found it navigating the mobile site and it was quiet simplistic in layout.

I obviously dislike the fact I never won anything lol but seriously I feel they could update site a little and give customers better imsentives to go back to the site and play. Also I feel they should promote it a little better or more.often at least.

Hi Debzy :) Hope to see you soon again in Fruity Casa! What updates are you referring to? :) We're sending promotions and weekly bonuses on regular basis! But of course, we'll definitely consider your feedback, much appreciated! ;)

user avatar

Fruity Casa casino is a great choice with quite a nice selection of games!!!

What's there to dislike?? Absolutely nothing at all!

Wow, thanks Kiticat :) It's amazing to read there's nothing to dislike about Fruity Casa! ^_^

user avatar

Fast withdraws, good support. Just very good casino for game and win!!

I don't have any negative opinion about this casino.

Thanks rafso :) It's very nice and relieving to read that there are no negative sides for you. Nothing makes us more happy than a happy player :)

user avatar

The bonus I like and lay out. I like that I can play Starburst. I'm thinking about deposit today but I'm still finding out casino's online where I can find the most interesting welcome bonuses. Fruity casa looks very attractive to me.

Still trying to find out. The bonus policy can be a little more specific. It's to me not very clear. I like it short and useful.

Hi Ann :) If you're looking for a great welcome bonus, please notice our newest 200% up to €400 + 50 Free Spins on Guns'N'Roses, welcome bonus created exclusively for AskGamblers' members! What does confuse you in our bonus policy?

user avatar

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