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Fruity Casa Casino

Item: Fruity Casa Casino
Rating: 1
Author: Goran G.

Player Rating 196 reviews

7.8/10

196 reviews

Complaint Response 9 complaints

2 days avg. 9 complaints

What we like

Completely instant-play
Features high-quality slots from NetEnt, Thinderkick, Betsoft, NextGen and many others
Good assortment of instant bingo and scratch cards
Live dealer room included
Live chat available 24/7
Secured with SSL encryption
Proven fair by independent audits
Holds Certificate of Trust

What we don’t like

Unavailable to residents of the Belgium, Denmark, France, Israel, Italy, Spain, Turkey and several other countries
Somewhat limited range of virtual table games
No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Fruity Casa Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.fruitycasa.com

Established

2014

Licences

UK Gambling Commission, Malta Gaming Authority

Company

White Hat Gaming Limited

Affiliate Program

Fruity Affiliates

Languages

English, Finnish, German, Norwegian, Polish, Portuguese, Spanish

Casino Type

Instant Play, Mobile, Live Casino

Fruity Casa Casino is a colorful online casino that features a wide assortment of slots, scratch cards, and more from leading software provider NetEnt, Microgaming, Betsoft, Quickspin, NextGen Gaming just to name a few. Players at Fruity Casa Casino also have access to a real live casino, which offers authentic table games that are broadcast in real-time all day long. Fruity Casa Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. As they have demonstrated superb service to their players, the casino holds our prestigeous Certificate of Trust.

Restricted Countries and Territories

Fruity Casa Casino is unable to offer games to players in the United States and all US territories, Australian, Belgium, France, Israel, Italy, Netherlands, Spain, and Turkey.

Mobile Gaming

Many of the games at Fruity Casa can be played on the iPhone, iPad, or Android devices. Players can try their luck on popular slot games such as Dazzle me, Jack Hammer 2, and Mega Fortune, as well as on tabe games including Blackjack, Roulette, American Poker, and other. The mobile casino can be accessed simply by going to the Fruity Casa Casino website on any compatible smartphone or tablet.

Security and Fairness

Fruity Casa Casino protects its players with 128-bit SSL encryption on all pages where sensitive information is required, such as registration and banking. This technology prevents third parties from stealing player information and is the same kind trusted by most of the online companies in the world.

Fruity Casa Casino’s games are routinely audited to meet the strict requirements of the UK Gambling Commission. Players can count on getting a fair game here, therefore the casino can be found among our Certified Casinos.

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafecard, Visa, Sofort, Trustly, Skrill, Entropay, Boku, Finnish ebank, Interac, PayPal, NetBanking, UPI, Pix

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, Maestro, Trustly, PayPal, MasterCard, NetBanking, UPI, Pix

Withdrawal Fees

Withdrawal Limit

EUR 10,000 per week

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand, Chilean pesos, Argentine pesos, Peruvian nuevos soles, Brazilian reals, Indian rupees

Pending Time

48-72 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Nyx Interactive, 1x2Games, Blueprint Gaming, Genesis Gaming, Leander Games, Quickspin, Thunderkick, 2 By 2 Gaming, Games Warehouse, Elk Studios, Lightning Box, Multicommerce Game Studio, Asylum Labs, Bally, Barcrest Games, Betdigital, Big Time Gaming, BlaBlaBla Studios, Bulletproof Games, Cayetano Gaming, Concept Gaming, Evolution Gaming, Fantasma Games, Felt Gaming, Foxium, Fuga Gaming, Inspired, Just For The Win, Magic Dreams, Meta GU, Old Skool Studios, Play'n GO, Probability, Rabcat, Realistic Games, Red7 Slots, Red Tiger Gaming, Relax Gaming, Light & Wonder, Electric Elephant Games DON'T USE, Shuffle Master, Sigma Games, Spieldev, Spike Games, Storm Gaming, SUNFOX Games, Touchstone Games, Wild Streak Gaming, WMS, YoloPlay, Adoptit Publishing, Crazy Tooth Studio, Kalamba Games, Live 5 Gaming, Merkur Gaming, Push Gaming, Reflex Gaming, Stakelogic, Sthlm Gaming, Wazdan, High5Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Fruity Casa Casino is home to some of the most popular video slots on the web from NetEnt, Microgaming, Betsoft, NextGen Gaming, Aristocrat, Leander Games and many others. Players will find innovative titles like Twin Spin, Aliens, Who spun it?, Sugar Pop, and Boomanji, plus dozens of other bonus video slot favourites. Many of the world’s largest progressive jackpots are also available, such as the record-setting Mega Fortune and the Wonders line of slots. The site also features plenty of classic three-reel games for players looking for a more traditional way to spin.

Players looking to win big cash without having to bet big can try their luck on Fruity Casa Casino’s bingo and scratch games. The instant bingo section features three variants: Studio1 Bingo, Barbados Bingo, and 75 Ball Bingo, all of which offer fast individual bingo draws without having to wait between rounds. The scratch game selection is full of high-quality games that add a whole new dimension to traditional scratchers, with variants like Treasure Hunt, The Lost Pyramid, and Zodiac.

The table game selection at Fruity Casa Casino is a bit limited. Roulette players have access to American, European, French, and Pro variants. Blackjack players can try to beat the dealer in Single Deck Pro, Classic, and American editions of the game. The site also offers Casino Hold’em and Caribbean Stud.

Fruity Casa Casino also offers a good selection of video poker games for all the fans such as Jacks or Better, Joker Poker, Deuces Wild and many other.

Live Games

Fruity Casa Casino makes it easy for players to have a genuine table game experience at any time of day. Players can simply log in and choose the live casino to connect with an actual dealer and play a real game of Live Blackjack, Live Roulette, Live Baccarat, Live Keno, or Bingo Room. The games use the same rules typically found in land-based casinos and offer interactive chat features.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players can count on customer support 7 days a week at Fruity Casa Casino. The service department can be reached directly through live chat at any time. Inquiries outside of these hours can be sent to the casino via email, and will usually receive a reply early in the next business day.

Suggest an edit

Complaints

Read the complaints other players have left for Fruity Casa Casino. Learn more about complaints.

Show all complaints

Submit complaint

Unprovoked change of bet issue not investigated properly

Dear friends,

I would like to share with you my incredible and sad experience.

I made a 100 EUR deposit in first decade of May, 2020 and everything was OK till...

I noticed a super strange changing of my bets during the Fruity 7 game. My bet spontaneously began changing from 0.25 to 125 and 150 during "Auto" mode (please see "screenshot 1" in attach. Note: the 4th column is a that spontaneously bets"). Unfortunately, I noticed that not immediately.

I sent a many emails about that issue and asked to investigate, but no any result till today. Just ignored!

There is a my first mail (Thu, May 7 at 3:03 PM):

"Dear support team,.

Thank you for your email.

It's easy to explain why I'm saying I did not make these bets.

I'm not a high-bets gambler. I have made a deposit 100 EUR usually and bet about 0.20-0.50 EUR during the different casino games.

You can check any session on my any game history.

But during my game session on "Fruity 7" (05-05-2020 at 21:12, approximately) something incredible happened.

I did not bet 1.2 EUR, 75 EUR and 125 EUR.

It's absolutely illogical to bet 75 EUR if I have 97.34 EUR, and to bet 150 EUR if I have 172.34 EUR...(please find attachment)

Sometimes I had balance 172.34 EUR, 159.59 EUR, 160.29 EUR during that game session. But it's not my real balance, I think. It should have been about 97 EUR I suppose.

Please investigate that issue.

Thank you.

Regards,"

This is their first reply (Thursday, May 7, 2020, 05:44:04 AM):

"Thank you for contacting https://www.fruitycasa.com

Following your request regarding your game query. In order for us to investigate further for you, the relevant department would like to know

why you are saying you did not make these bets?

Please note that bet values have changed, this can only happen on your end.

We look forward to hearing from you.

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.

Kind Regards,
Casino Support

Fruity Casa
https://www.fruitycasa.com
Email: [email protected]
Live Chat available on: https://www.fruitycasa.com
18+ Please Bet Responsibly - We believe in Responsible Gambling.
For more information go to: www.gamblingtherapy.org"

This is my last email:

"primakolog

Aug 21, 2020, 3:08 PM UTC

This is a follow-up to your previous request #1408507 "Re: Fruity Casa [Request no..."

Hello.
Passed more than 3 month and no reply regarding my request.
It's seems like some support team members tries to ignore my request and anyone no interested in solve that issue.
Ok.
Let's ask gamblers forum members on several sites to help us.
Thank you and bye"

And their last reply:
"Addison (Fruity Casa)

Aug 22, 2020, 1:22 AM UTC

Hi there Emin
Thank you for getting in touch.

In relation to your recent contact regarding your game query, it has been escalated to the relevant department who are currently looking into it.

Once concluded you would be updated via email with the outcome thereof.

Should you have any further queries you are welcome to join us via live chat or via email.

Kind regards
Support "

I attached from "02" to "08" pictures for additional prove.

Thank you,

Resolved

Problem with delayed withdrawal

On 31st May I submitted my withdrawal for 21000 Nok (2100 euro) with fruity casa casino. I never recieved any e-mail asking me to verify my account so on 3rd June I talked to online support to enquire about my withdrawal it was then that they said I had to verify my account. I sent all my documents in straight away on 3rdJune.

Today 8th June I still had not recieved any communication from this casino so again I had to go into live support and upon this I saw that they had sat my withdrawal back into my account. The reason I was given for this was that the withdrawal had been requested for too long so therefore they had sat my money back, but first they tried to say that I had cancelled my withdrawal so basically the agent I talked to lied to me.

The agent was not polite or helpfull at all. I made my withdrawal request again today and was told that I have to go through the 72 hours waiting process again. This is a joke I have waited since 31st May so I believe I have been very patient and have waited long enough.

So I am wondering aren't they breaking their terms and conditions?

Resolved

kr21000

Withdrawal Requests Reversed Without Reason

i had requested a withdraw on 30 october for 9000 euro from fruitycasa, after continuous follow up on email and chat they reversed the withdraw on 7th november without any intimation and they are still not giving any reason as to why they are not processing my withdraw and continuously saying that its under review, due to this issue i lost almost 400 euro due to betting with them (the money which i had requested for withdraw).
I have requested a new withdraw and request you to please assist in getting the payment.
Thanks

Unresolved

€9000

No answer or verification

Hello..
So i gave them time now im tierd of waiting so going to make a complein.
So i made an accaount and got the 150% and i read the terms and played out the big wager that they had and managed to win some(1500e). After that i started to do my verification process and they only do it thru mail so i sent evrything they asked for 13th oct.
After a week i wanted to see why nothing was happening i go to their live support on the site and started talking. When i give them my account information they are saying that i dont even have an account on their site even tho i am logged into the account as we were talking.
So now i gave them 10days and tierd of waiting for a process that takes 1day for other casinos. I got printscreens of my account and my withdrawal if its needed..
Hope to get some answers :)

Resolved

€1500

Withdrawal reversed again and again, no answers since 16 days

Hello, I got some freespins at Fruitycasa and won a little amount. At the 13th December I withdrawed with Bank as there was no Neteller available. It said two days reversible. At the 17th I asked for my withdrawal status and got this answer: “We have reviewed your account and find that the method available on the account is disallowed for cash outs. Please cancel the cash out on your end and make a minimum deposit (without selecting a bonus) then request the cash out to the new method - you may peruse the available methods available to you within your region eg ewallet or Skrill or Neteller.” So I was pressed to deposit. I deposited with Neteller, played the money once through and withdrawed with Neteller. At the 20th I asked and got from the support that I MUST reverse it because of any Neteller delay and withdraw again. I did it. The 27th I logged again into my account and it was still not done. Instead of processing the withdrawal they reversed it to my casino account and I asked why they did this but I not got any informative answer. I withdrawed again and still nothing happened. I never got any verifcation mail but all the support emails reached me so it can not be my email adress. It would be nice if you can help me please.

Resolved

Delayed Payment & Verification

On June 16th 2017, I requested a withdrawal for £1400.20. On the same day I was asked to sent documentation, which I did. June 17th they closed my account saying I was abusing their promotions and they will be sending me my £1400.20 once my documents were verified. On June 18th, they asked for a new verification document because it was too old. I then waited for a recent utility bill. On July 5th - I sent the new document, they then tried to process the withdrawal to my credit card however it did not work. Only July 6th they asked for a bank statement showing IBAN and SWIFT/BIC Code + name and address + bank logo. i.e. full bank statement showing all 4 corners. I sent everything on the same day. (Received confirmation from support that they received it) Now again I asked them on the 10th/11th/12th of July, what is going on with my withdrawal ? Their response was they have not received my bank statement. :P So I have sent it to them again (July 12th). The only reason why I am writing this complaint is to have it sorted it out in the professional manner,I feel their email support and chat are not direct and do not see previous email history. Thank you

Resolved

£1400.2

Refused my payment and closed my account

I opened an account at Fruity Casino after seeing it was well reviewed here any elsewhere. They offer a bonus for new players and I deposited £30 and received a £45 bonus. After playing for a short while I won about £800 and then continued to play various other games. I had read all the terms and conditions before playing and was careful not to play any of their exlcuded games or break any other rules because I have had problems with casino terms and conditions before for. I submitted all my verification documents which were accepted, and requested a withdrawal the same day. This morning I have received the following email from the casino: Dear Matthew After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 of the general terms and conditions http://www.fruitycasa.com/?page=terms the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account have been returned to you. 3. You are banned from the group. If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 Regards Casino Management They have closed my account, and not told me why. They have also closed my account at Hello Casino where I also won a considerable sum the following day. On both occasions I have not broken any of their terms and conditions and they are not telling me what I have done. I would like them to pay me my balance from my Fruit Casino account and my Hello Casino account because I have don nothing wrong.

Resolved

£800

Allow me to play after asking for permanent account closure twice!

Hi there, firstly thank you for allowing me the opportunity to present a complaint. On 25th May I sent a very clear instruction to Fruity Casa to close my account ( this followed some heavy losses on my part the night before ). I received an acknowledgement and sent yet another very clear instruction to permanently close my account on 26th May. Despite this I then received an unsolicited email from Fruity Casa on 30th June telling me that they value my presence and urging me to to quick to take advantage of 2 bonuses. Regrettably I was able to log in and I lost a deposit of euro 310. I believe that Fruity Casa has violated a code of practice here by contacting me after 2 very clear instructions for permanent closure of my account. I request full refund of my deposit of euro 310. Thank you again.

Resolved

€310

Closed my account and refused to pay winnings

I opened an account with this casino I made a few deposits I played through the bonus requirements and I won some money I was really cruft id won that much so I withdrew the money which was £3275 I sent all the documents they asked for and I got an email back saying they had received my documents and they would pay me as quickly as possible that was at 1.20 in the morning I woke up to an email saying ur account is now closed as requested. So I went on live chat to see what was going on to be told I had sent them an email to close my account which I havnt sent. All they can say is it's from an email address with my email attached to it. I can honestly say I havnt sent that email they tell me that it was sent at 11.48. What I don't understand is I was on the site at that time playing so why would I sent that email to them. I've been on live chat a couple of times to try and sort this but all they keep saying is they are looking into it. They are refusing to reopen my account and refusing to pay me my winnings. I really don't know what has gone on I must of been hacked or something because I didn't send that email all I want is for this to be sorted

Resolved

£3275

Complaint Statistics

Resolved 8

Avg. Amount $ 2,495

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.8/10 ● 196 reviews

Top reviews from our players

JasperHa

10 years ago

8/10

Great bonuses, welcome bonus of 150% and 10 free spins on sign up with no deposit, and I like their Netent slots.

They offer Netent slots which are the best, but I would like some more variety.

Hey JasperHa :) Thank you for your nice words, really appreciated :) Happy that you liked our welcome bonus! There are actually more softwares beside NetEnt: NextGen, BetSoft, Thunderkick, Leander, Elk Sudios, Amaya, Aristocrat, Quickspin, Ezugi.. You can try out them as well :)

Fruity Casa Casino 9 years ago

lene17

10 years ago

9/10

I like the no deposit bonus fruity casa offers. Also like the different games they offer. Great promotions and just a great online casino!

Hi lene17 :) Thank you so much for your lovely review and high rating! Unfortunately, there's no no deposit bonus at the moment, but I'm happy that you like our promotions overall :)

Fruity Casa Casino 9 years ago

fb_658584854281161

10 years ago

10/10

What a wonderful casino, fresh look and easy wagering requirements the freespins are also smooth and silky I really enjoyed playing here and the support lady seemed very hot and sexy and didn't have the standard 40 benson voice with the deposit deposit attitude.

The pending period is I feel "stoneage" and outdated, but compared to the 28 working day period I'm experiencing elsewhere it ain't too bad in retrospect.

Woow Michael, what an amazing review! :) It put a big smile on my face, especially the part about support lady :D Thank you so much for a wonderful comments and 10 stars rating!

Fruity Casa Casino 9 years ago

ejlev78

10 years ago

7/10

I think there is a very good variety of different games. The site is very easy to use and I found there to be a good variety of different Bonuses and promotions.

I can't really think of anything I don't like on this gaming site. I enjoyed playing the games and the site was easy to use.

Thank you so much, ejlev78 :) Lovely to read about your nice experience with Fruity Casa, without anything you didn't like :) Cheers!

Fruity Casa Casino 9 years ago

Robbert

10 years ago

10/10

FRUITY CASA best casino in the world play people.Gooooo

Nothing nice games, fast payouts, everything is very good... 10 points

Hey Robbert, you're a legend :D Thank you so much for this amazing review, for recommending Fruity Casa and giving us 10 stars! I'm so proud to read that you think we're the best in the world!!

Fruity Casa Casino 9 years ago

fb_1239722316057206

10 years ago

8/10

I like the new type of design, lot kind of games, wagering requirements of 35 times for bonuses is okay.

Minimum deposit of 20, they could offer some more free spins when a new slot is available.

Thank you very much, Andras :) Lovely review and useful feedback! We have special bonuses, which include free spins on top of match bonus, everytime when we add new NetEnt game :)

Fruity Casa Casino 9 years ago

fb_1030487707012059

10 years ago

10/10

Nice site with outstanding promotions, very nice layout, lot of interesting features and games.

Thank you, Łukasz :) Great to read you consider our promotions as outstanding, that's a big compliment! Also, 10 stars rating received from you, makes us really happy!

Fruity Casa Casino 9 years ago

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10 years ago

10/10

I like spending time with my family but when I have time I like to play at Fruity Casa Casino they offer good bonuses and they are always friendly.

Hey Bignetta-Bibi :) Thank you so much for your lovely review and for being our regular player :) Greets for you and your family!

Fruity Casa Casino 9 years ago

Inactive user

10 years ago

10/10

In the sea of online casinos, its not easy to be the best one and it's not an easy job writing review about casino where our dear Jelena started working last year. I wanted to write this review a long time ago, but I felt a bit uncomfortable that someone who is following AskGamblers forum would think I did it only because our Jelena is there. I wanted to sign up as soon as I heard our Jelena is there and I must tell you, I had a dream about her becoming casino manager.

I saw many improvements on their website since Jelena started working there and I think they did a good job. Site looks very simple and comes with delicious and fruity name, bear in mind they are new casino in this industry and no doubt we gonna see much more from them.

Not sure, but they might lowered WR requirements too. I see more bonuses and I like to see their TC's highlighted red. They are one of the AskGamblers certified casinos which means, you can trust them. Site looks simple and it's easy to use.

I have won 50 euro bonus from their facebook contest, unfortunately for me I had problems with charger and I can't recall what was the game back in November where I won Jackpot!

The moment I saw Jackpot on my screen, my heart stopped, but not only heart, my whole screen was gone due to charger issues.

Still, I can tell that I had great experience and this casino is one of the first on my list to make a deposit. I had no chance to use my bonus due to my broken laptop but hitting jackpot your first time is more then great. I am so sorry I can't share it on forum,as it was truly amazing! Fruity Casa, I wish you a good luck and you did a great decision when deciding to hire our Jelena, I feel so much better and looking forward to see all the things that you have prepared for us .

Keep up the good work guys!

Thank you SO SO much, my dearest Awena! I'm speechless! You were always such a big support and amazing friend! <3 What was that with a jackpot?? You hit it in Fruity Casa?! I'll contact you to get to know more :) Kisses!

Fruity Casa Casino 9 years ago