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Eurofortune Casino has been terminated due to being unresponsive. Consider these instead:

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Eurofortune Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 6 reviews
3.3/10
6 reviews
Complaint Response 23 complaints
4 days avg. 23 complaints
What we like
  • Good assortment of slots and other games from Rival
  • Instant-play or downloadable
  • 24/7 support through live chat or email
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • No players accepted from the Cayman Islands, Croatia, Israel, the Netherlands Antilles, Nigeria, Poland, Thailand, Turkey
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Eurofortune Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.eurofortune.com
Licences
Costa Rica Gambling
Affiliate Program
Languages
German, Italian, Portuguese, French, English, Spanish
Casino Type
Instant Play

EuroFortune Casino is an online casino with an impressive variety of games from the Rival Gaming platform. It is available in either a full download for PCs or a convenient instant-play Flash version. The casino is clearly dedicated to customer service, given that representatives are available live 24/7. EuroFortune Casino is licensed by the jurisdiction of Costa Rica.

Restricted Countries

EuroFortune Casino does not accept players who reside in the Cayman Islands, Croatia, Israel, the Netherlands Antilles, Nigeria, Poland, Thailand, Turkey, or the United States.

Security and Fairness

EuroFortune Casino protects its players with the industry standard of SSL encryption. This is the same technology used by most online banks and retail stores to prevent anyone from stealing sensitive information like credit card numbers, personal details, and passwords. EuroFortune Casino also has a privacy policy that ensures third parties cannot obtain player contact information.


Independent auditors routinely examine EuroFortune Casino’s games to ensure that they are genuinely random. The Rival platform has continually passed these tests for years.

StallCation

Complaints

Read the complaints other players have left for Eurofortune Casino. Learn more about complaints.

Show all complaints
Bonus deducted TWICE from withdrawal
Dear readers, If I could offer only 1 piece of advice, DO NOT DEPOSIT YOUR MONEY AT EUROFORTUNE CASINO. I beg you. We all acknowledge that in the casino business we are not going to find a bastion of honesty and integrity. That's a given. What I did not expect, however, was to discover the most morally reprehensible set of terms and conditions in existence, and even then, still not adhered to. Allow me to explain. I deposit $50, and am credited $150 bonus, which I of course know will be removed from the balance should any withdrawal request occur. I play the casino (in accordance with the T&Cs) and get the balance up to $650. At this point lets take a look at this clause in the T&Cs. 5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also 'Non-Withdrawable' and can be deducted from that particular pending withdrawal. Now, I'm no mathematician, but let me have a go at it: 10 x $50 = $500 This means that according to clause 5.1 the maximum withdrawal amount for a deposit of $50 is $500. When my balance reached $650 and a withdrawal was requested (on February 20, 2015) the software automatically removed the bonus amount of $150 as expected, and adjusted my balance to $500. Over 42 days (30 working days) pass without payment. I write several emails requesting information on the withdrawal, usually with the same response of: "your complaint has been forwarded to the financial department" On one occasion, when my question was: "why hasn't the withdrawal been processed yet?" The response received from "Seth" was: "because we stick to our terms and conditions" and then a cut-and-paste of this clause: 5.2. Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully. Processing a pending withdrawal requires authorization from the Fraud department as well. I then thanked Seth for his condescending response and pointed out that it had been well over 18 working days since the withdrawal request. The response was then, of course: "your complaint has been forwarded to the financial department" On April 7th 2015, an amount of $320 was deposited into my account. I was expecting an amount of $500 minus $30 withdrawal fee (also morally questionable, but alas is in the T&Cs) Upon requesting furthur information on the amount I was advised that I was paid correctly, and that it was $470 - $150 because the bonus had to be deducted. I of course reported that the deduction had already been automatically carried out by the software upon the withdrawal request. Me : I thoughouly read the terms and conditions, and have complied. There is no clause which gives the ability to DEDUCT THE BONUS TWICE. if there is, please point it out... Seth : that is how you see it, once the amount was deducted off your balance, then what's in your pending balance - is what you'll get Seth : no more than that Me : I dont think you understand (or choose not to) the bonus $150 was ALREADY deducted. By deducting it twice that is STEALING. please show me the term and condition which allows the bonus to be deduted TWICE Me : The software AUTOMATICALLY deducts the $150 upon withdrawal Seth : it was deducted once, then you decided to keep playing and naturally it would get deducted again since it was already deducted and was not allowed for larger cashout amount Seth : your max cashout for 50 is 500 Seth : if you take a bonus Seth : that amount gets reduced Seth : even if you have 1000 to cashout Seth : you'll still get 320 Seth : eventually Seth : due to bonus + fee Seth : if you wish to claim the whole 500, then don't claim a bonus Seth : only the fee will be reduced Me : no, according to the terms and conditions, the max cashout is $500 minus the (rediculous) fee. Read the T&Cs again. Please. I have. Seth : Sir, that is how it works. I can have a manager explain it to you via email Me : The bonus would not "naturally" be deducted twice as you have stated.... that is a logical fallacy. Seth : as you see it, I'm afraid in reality that is not how it works Me : I know how it is spposed to "work" as I am experienced in this and legal contracts. hat is exactly how the T&Cs read. Seth : ok I'll forward this conversation to a manager to answer in my stead Seth : as we cannot reach an agreement Me : The bottom line is yes the bonus is removed from the balance, but only once. This has been removd twice. Theft. Pure and simple. Seth : ok, a manager will take a look and get back to you Me : Please forward the conversation on and PLEASE request the term and condition which llows the bonus to be deducted twice. Seth : ok Me : thanks Seth : np No explanation detailing the legitimacy of deducting the bonus twice was recieved. Upon advising Eurofortune that I would be lodging a complaint with AskGamblers.com should the $170 not be paid by 27th April 2015. No amount nor even a reply was recieved. Thankyou for taking the time to read this complaint. This case appears to me to be an incorrect application of the terms and conditions, which of course profits the casino $150. Regards, John
staus Resolved

Complaint Statistics

Resolved 20
Avg. Amount $ 794
Avg. Complaint Duration 10 days
Avg. Response Time 4 days

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Player rating
3.3/10 6 reviews

Top reviews from our players

I don't recommend playing this casino. I have requested a withdrawal but they won't pay me.

Hey FABOP84, Please note, in order to approve a pending withdrawal, our Finance department must first receive a copy of all your verification documents. Please go ahead and send in your verification documents and your withdrawal will be approved. Eurofortune Casino

user avatar

A few days ago I was surfing the net and saw EuroFortune casino. They are powered by 2 software providers- Betsoft and Rival. I am not the biggest fan of both those softwares, but I wanted to have some fun so I registered there. I was hoping that they would offer some no deposit bonus as usually Rival casinos do, because frankly speaking, this casino probably wouldn't be the place I would want to deposit, just because of their low rank on AskGamblers, which is very important for me, and also because of the many complaints they have.

I signed up really quickly and visited cashier. Their casino lobby looked really nice and I saw that the variety of games they offer was large. In the cashier I saw there were only one promotion and it was a deposit bonus. So I started a conversation with live chat agent. Luckily the support was very kind and professional and after few minutes of waiting, I was told that my account was credited with 7€ no deposit bonus. When I checked the wagering requirement for this bonus, I was really surprised as they were only 1x!

Then I went to play Moonlight Mystery slot because I know it can give small regular winnings and the bonus round isn't too hard to get. I played with 0.15€ bets 50 spins and within them I had 2 free spin rounds, where I overall won 4€. Since my rollover was only 7€ I decided to ask support how much there is left. This time I waited for an answer from support 5 minutes and then I was told I had 2€ wager left. I played a little more and had 10€ when all requirements were met. Max cashout was 50€ from this bonus, however, after I wagered bonus, I spoke with support again and I was told that minimum cashout for all methods was 100€. Then I decided to play the rest and only if I managed to get up to 50€, think about withdrawal. I played Fruit Zen slot with minimum bets for about 20 minutes, at first got up to 14€ but eventually lost all.

Overall I wouldn't recommend this casino for many reasons. Live support mostly seemed irritated and uninterested in customer questions, pending time they have is in my opinion ridiculous- 15- 18 days- why would any casino do so long pending times? That definitely scares away players. And at last the minimum withdrawal 100€ is for me a stop sign, no casino should have so high minimums!

This casino offers downloadable software and instant play casino. If you choose instant play then in the offer you can find Betsoft and Rival casino games. If you decide for the downloadable software then you will find only Rival games.

Although I like some of the 3D Betsoft games I decided to download Rival software. After that, I made an account and immediately I opened the cashier page on the software to check the bonus offer. Here I found a few bonuses with incredibly high Wagering requirements. Let’s say, 400% bonus with a wagering requirements of 100 x deposit + bonus. That wasn't everything; this bonus was not even cashable. I could not believe on my eyes. 100 x bonus + deposit and even non cashable bonus. I haven’t seen something similar still in my gambling career. In addition to this bonus in the offer were still several bonuses including, € 10 no deposit bonus. I expected that for this bonus wagering requirements to be at least 200 x bonus. But I was surprised when I saw that the wager was only 50 x bonus. Free money is a great opportunity to try out some casino. I have chosen the video slot game Cleopatra Coins. In order to lose the 10 euros bonus, it took me a little more than 2 minutes. I played with a bet of 0.75 euros per spin and express lost the bonus money.

Yet, I would add that I have contacted their live chat support. Also, I must say that their operator was not overly polite. I had the feeling that he answered with very impertinent manner on some of my questions. Interesting to me, is the fact that I found here on AG that the Eurofortune Casino has a pending time of 15 to 18 days. Recently, there are so many casinos where you will be paid within 24 hours. I do not understand why someone would play in a casino where the pending period lasts this long.

I do not recommend this casino.

Offering afree chip via email. Was declined by live help on the same day with the words "no free chip today".

I don't recommend playing this casino. I have requested a withdrawal of 50 euors the december 16 and I still received nothing. The payment period is too long so this casino seems to me suspicious.

Hi there, I work with the casino and would like to help. Can you send your email or player ID to [email protected] - and I will make sure the casino is aware of the problem and resolves it asap. Cheers, Chris

user avatar

I was never fan of this Rival games,but since I found free 15$ freechip, I decided to try this casino. When I opened their casino,it surely looked nice, tough I am talking about their website and when you open theirs download version they all look the same.

They have instant player, but I decided to download the casino, maybe that way I would find the live chat support. Actually, they have live chat but only on download version. So the first thing I wanted to ask about theirs promo,of 15$ free chip, so the chat told me to visit the cashier and claim the promo from there, so I opened the cashier and find the promo.

So after I found the promo, claimed that 15 $ free chip. I was surely surprised, because I thought they were Rival Casino, but no, they had BetSoft games, well that was pleasant surprise for me, because if there is option between Rival and Betsoft games to choose, I would gladly choose BetSoft games. Because from Betsoft games I decided to play Bomanji slot, because I found it very interesting slot, with all the rockets around flashing. So I was doing just fine with this game, till I reached 38 $ on my balance, but I guess it was good start and after lost all the money.

I like this casino, although it's Rival one, but since they have BetSoft games, I might visit them again. Since then I had received 3 times free chips from them with 5$, but didn't use them so far. When I was looking on the AskGamblers site about them, I saw few complaints, but I guess the good thing is they are all 4 solved, so that' a good sign I suppose.

I will rate them 7/10.just because they have complaints, oh and their chat support is nice and friendly.

Good Luck!

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