Sorry but this is ridiculous.
1. You are not denying that you received the email, you are just saying that I have no proof that you received it. Which is a silly argument.
You have acknowledged receiving my other email, but you chose to ignore it, so the reasonable conclusion here is that you received the first one and likewise ignored that.
I did not send you any further emails, because as you have amply demonstrated, you just ignore them.
I did contact you on live chat, but the staff were unable/unwilling to deal with my enquiry.
Further, I did submit a withdrawal for £250, but you didn't respond or process that either.
2. Secondly, your argument that not reading your terms is in and of itself a breach of your terms is one of the most ridiculous arguments I have ever heard. I certainly did read your terms before playing, but no reasonable person could expect me to remember every last one of them, months down the line, because MY duties were discharged when I played in accordance with the terms, and then submitted my documents in accordance with the same terms.
3. As I have previously noted, your argument that you can seize funds after three months (even as in this case because of your own failing), is unfair and therefore void under European law.