Ag Awards

Eurofortune Casino - Delayed withdrawal

Complaint Info
Disputed casino Eurofortune Casino
Reason Delayed payment
Amount £ 90
jonnycharly United Kingdom Message
Posted on March 4, 2015

I have a withdrawal still pending from 17th November 2014 for £108. After contacting the casino several times via chat i have been told my query had been passed on to accounts and they would contact me. I have also emailed the customer service email address but get no reponse or acknowledgment regards my query

Posted on January 12, 2015

Dear @jonnycharly,
Any update considering your complaint? Thank you.

Posted on February 24, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

Posted on February 26, 2015


From our records we see a withdrawal was sent to you via wire transfer in January. We would like to confirm that you did receive your withdrawal.

Kind Regards,

Casino Support

Posted on March 2, 2015

Can you please confirm that you received your payment, thank you?

jonnycharly United Kingdom
Posted on March 3, 2015

I confirm i did receive payment of £90 rather than the £108 expected. I am just relieved i got something after waiting over 2 months and being fobbed off several times via the online customer chat service. I would advise people against using this casino if they expect prompt payment and good customer service

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy