Stalling a small payment for about 10 months!

I deposited £300 at Eurofortune casino on 20 January 2014. I received a bonus of 300% (£900). I won over £12,000, however there was a maximum cashout of 10 times the bonus, hence £9,000. Eurofortune have ignored all my emails regarding this, and I haven't received anything from them. They have now closed to UK customers, but I still have not been paid.

The eurofortune does not pay to me a retirement of 700 Euros, realize it on August 31. In his terms and conditions they say that they pay between 15 and 18 working days. They have not paid anything to me and do not answer.

I have signed up with Eurofortune Casino. Apparently I was supposed to receive a bonus of 300%. I deposited 300 euros into my account and never received a bonus. Of course the money was taken from my bank account. All of that aside, I played blackjack and won money. I decided to withdraw the money. The next day my withdraw was cancelled and the money was back into my eurofortune account. For two weeks now, I have tried to contact the casino via email and live chats. Live chat representatives just blow me off, and emails no responses.

Dear readers, If I could offer only 1 piece of advice, DO NOT DEPOSIT YOUR MONEY AT EUROFORTUNE CASINO. I beg you. We all acknowledge that in the casino business we are not going to find a bastion of honesty and integrity. That's a given. What I did not expect, however, was to discover the most morally reprehensible set of terms and conditions in existence, and even then, still not adhered to. Allow me to explain. I deposit $50, and am credited $150 bonus, which I of course know will be removed from the balance should any withdrawal request occur. I play the casino (in accordance with the T&Cs) and get the balance up to $650. At this point lets take a look at this clause in the T&Cs. 5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also 'Non-Withdrawable' and can be deducted from that particular pending withdrawal. Now, I'm no mathematician, but let me have a go at it: 10 x $50 = $500 This means that according to clause 5.1 the maximum withdrawal amount for a deposit of $50 is $500. When my balance reached $650 and a withdrawal was requested (on February 20, 2015) the software automatically removed the bonus amount of $150 as expected, and adjusted my balance to $500. Over 42 days (30 working days) pass without payment. I write several emails requesting information on the withdrawal, usually with the same response of: "your complaint has been forwarded to the financial department" On one occasion, when my question was: "why hasn't the withdrawal been processed yet?" The response received from "Seth" was: "because we stick to our terms and conditions" and then a cut-and-paste of this clause: 5.2. Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully. Processing a pending withdrawal requires authorization from the Fraud department as well. I then thanked Seth for his condescending response and pointed out that it had been well over 18 working days since the withdrawal request. The response was then, of course: "your complaint has been forwarded to the financial department" On April 7th 2015, an amount of $320 was deposited into my account. I was expecting an amount of $500 minus $30 withdrawal fee (also morally questionable, but alas is in the T&Cs) Upon requesting furthur information on the amount I was advised that I was paid correctly, and that it was $470 - $150 because the bonus had to be deducted. I of course reported that the deduction had already been automatically carried out by the software upon the withdrawal request. Me : I thoughouly read the terms and conditions, and have complied. There is no clause which gives the ability to DEDUCT THE BONUS TWICE. if there is, please point it out... Seth : that is how you see it, once the amount was deducted off your balance, then what's in your pending balance - is what you'll get Seth : no more than that Me : I dont think you understand (or choose not to) the bonus $150 was ALREADY deducted. By deducting it twice that is STEALING. please show me the term and condition which allows the bonus to be deduted TWICE Me : The software AUTOMATICALLY deducts the $150 upon withdrawal Seth : it was deducted once, then you decided to keep playing and naturally it would get deducted again since it was already deducted and was not allowed for larger cashout amount Seth : your max cashout for 50 is 500 Seth : if you take a bonus Seth : that amount gets reduced Seth : even if you have 1000 to cashout Seth : you'll still get 320 Seth : eventually Seth : due to bonus + fee Seth : if you wish to claim the whole 500, then don't claim a bonus Seth : only the fee will be reduced Me : no, according to the terms and conditions, the max cashout is $500 minus the (rediculous) fee. Read the T&Cs again. Please. I have. Seth : Sir, that is how it works. I can have a manager explain it to you via email Me : The bonus would not "naturally" be deducted twice as you have stated.... that is a logical fallacy. Seth : as you see it, I'm afraid in reality that is not how it works Me : I know how it is spposed to "work" as I am experienced in this and legal contracts. hat is exactly how the T&Cs read. Seth : ok I'll forward this conversation to a manager to answer in my stead Seth : as we cannot reach an agreement Me : The bottom line is yes the bonus is removed from the balance, but only once. This has been removd twice. Theft. Pure and simple. Seth : ok, a manager will take a look and get back to you Me : Please forward the conversation on and PLEASE request the term and condition which llows the bonus to be deducted twice. Seth : ok Me : thanks Seth : np No explanation detailing the legitimacy of deducting the bonus twice was recieved. Upon advising Eurofortune that I would be lodging a complaint with AskGamblers.com should the $170 not be paid by 27th April 2015. No amount nor even a reply was recieved. Thankyou for taking the time to read this complaint. This case appears to me to be an incorrect application of the terms and conditions, which of course profits the casino $150. Regards, John

I have a number of pending withdrawals, the first was submitted 17 March. I have been told that I am not a priority player as I don't deposit enough and that if I don't play they won't pay me until May. I think other players need to be aware of this. I am now left with no money and no idea when they will pay my money.

Hello, on 30. Jan 15 i have Withdrawal of 200 EUR from a Free Chip( 20EUR). The Maximum Withdrawal was 200. But i only got 70 EUR. I do not understand. In there Terms says the Maximum Withdrawal was 150. And with all the Fees and the 20 from the Freechip, the Minimum to pay where 140 and not 70 I Hate it really. I got no information, nobody can help me and nobody can tell me the Reason. Sorry my English is not well, but ihope you understand me. And i Deposit bevor 2 Times. For this 70 EUR i wait 19 Days!!! Bad the Casino need to pay 70 more. My regulär Withdrawal of 200 are cancelled from the Casino. But the Maximum Withdrawal was 200!!!!! Thank you very much Can you help Thank you very much

I have a withdrawal still pending from 16h December 2014 for 50€. After contacting the casino via chat they told me I will receive my money before the 19 january 2015. But today they have fenced my account on eurofortune without explication. And of course I didn't receive the 50€.

Hello, On 06/11/2014 I requested a withdrawal of 425 euro. Until now money didn't arrive. At the address to support - ask inquiries to write on [email protected]. At the address by e-mail there is no answer.

I have a withdrawal still pending from 17th November 2014 for £108. After contacting the casino several times via chat i have been told my query had been passed on to accounts and they would contact me. I have also emailed the customer service email address but get no reponse or acknowledgment regards my query

Back in november i created a eurofortune account and also created a skrill account to withdraw money. I waited about 5 weeks before reversing the withdrawal and trying again to the same account and it is stuck on the screen which i have attached I have also emailed eurofortune twice, but with no response. There is also not alot to read on the website regarding any issues like this Thanks, Cain