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Cool Cat Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Cool Cat Casino Review

  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US and international phone, and email
  • Proven fair by TST
  • Mobile casino included
  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection
  • Players may experience slower payouts
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General info & Latest Promos
Website http://www.coolcat-casino.com
Established 2002
Owner Virtual Casino Group
Casino Promotion Cool Cat Casino: $25 Chip

Cool Cat Casino is an online casino that offers a wide range of games for all players. Although they were once on our blacklist for slow payment, they are now resolving disputes quickly and paying players once again. The casino uses Real Time Gaming software to power their games. They hold a standard business license from the jurisdiction of Costa Rica. 

No Longer Blacklisted

Cool Cat Casino is part of the Virtual Group of casinos, a network of sites with a prior history of slow payment. For this reason, they were placed on the AskGamblers blacklist for quite some time. However, they have redeemed themselves recently by resolving almost all disputes raised against them and paying players once again. As of August 1, 2012, Cool Cat Casino is no longer blacklisted.

Virtual Games

The largest category of games at Cool Cat Casino are the slots. In fact, they feature one of the largest video slot collections in the world. Each game has its own distinct theme and paytable, ranging from the mystery of The London Inspector to the celebrations in Happy Golden Ox of Happiness. The casino also offers a selection of three-reel slots, including Diamond Mine Deluxe slot with a progressive jackpot.

Table game players have an exceptional variety at Cool Cat Casino. The blackjack variants alone are more diverse than many other casinos' entire table games sections. You can also try your luck in American, European, French, or multiplayer roulette, as well as baccarat, red dog, Vegas Three Card Rummy, craps, Three Card Poker, and three different Caribbean Poker games.

Video poker players can enjoy one of the industry's largest video poker selections at Cool Cat Casino. They feature both single-hand and multi-hand versions of some of the most popular games around, as well as some lesser known variants. Try your luck in games like Jacks or Better, Deuces Wild, All-American Poker, Sevens Wild, and even Pick 'em Poker.


Cool Cat Casino provides its players with a dedicated support team. If you need assistance, you can contact them through a variety of different methods. For most inquiries, the fastest is through the 24/7 live chat service available through the Cool Cat Casino website or downloadable software. You can also give them a call with their international or toll-free US phone number, or send them an email and get a response within 24 hours.

Security and Fairness

To keep your sensitive data secure, Cool Cat Casino uses 128-bit SSL encryption. This technology keeps your data safe as it travels from your computer to the casino network by making it virtua­lly­ ­imp­ossible to read. This means that there is little to no risk of your information leaking out onto the Web.

The RTG platform used by Cool Cat Casino is one of the oldest and most trusted in the industry. To show this, Cool Cat Casino has a TST seal of approval at the bottom of their website. This indicates that the auditing firm TST has tested the games to show that they are fair. Although this report does not link to a full certificate, we can say for certain that the games are genuinely random.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    MasterCard, Neteller, Visa, Bitcoin
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Bitcoin
  • Withdrawal Times

    EWallets: 7-10 days

    Card Payments: Not offered

    Bank Transfers: 10-15 days

    Cheques: 21-28 days

    Pending Time: 10-15 days

  • Withdrawal Limit

    USD 2,000 per week
  • Affiliate Program

    Gambling Wages
  • Allowed Countries

    • Andorra
    • Arab Jamahiriya
    • Argentina
    • Australia
    • Austria
    • British Virgin Islands
    • Chile
    • Finland
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Greece
    • Iceland
    • Japan
    • Luxembourg
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Portugal
    • Puerto Rico
    • San Marino
    • Serbia
    • South Africa
    • South Korea
    • U.S. Minor Outlying Islands
    • United States [1]
      • U.S. Virgin Islands
    • Uruguay
    • Vatican City
    • Venezuela
  • Casino Type

    Download, Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    US dollars
  • Languages

    English, German, Italian, Spanish, French
  • Licences

    Costa Rica
  • Company

    Virtual Casino Group
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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Cool Cat Casino Reviews by Players


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Noob 2 reviews
Reviewed on November 14, 2020


I don't care what casino site I go to, I might like 20% of the games. Same goes for the real casinos.
Online casinos are entertaining enough vs. the real casino during the pandemic.
This is my first week at Cool Cat but based on the sister sites, my suggestion is to make use of the practice slots to get familiar with the game. The machines/games go hot & cold. You just need to pay attention and be ready to walk away. Don't be afraid to trade up machines if it isn't hitting, like you would in the casino. If it wasn't for the "no rules" bonuses, I would not play online. It is like letting you borrow seed money that you only pay back if you win. They are far more generous than our local casino.
I am not a high roller.
Cool Cat & the sister sites are not perfect but I feel that they offer the bonuses and games that are unique. It's nice when you finally get your winnings and know there will be another one on the way in the future.


Honestly, I think they are seriously under staffed! I based my ranking for the over all experience of 3 casinos/sister sites; Slots of Vegas, Cool Cat & Club Players. I noticed that the same chat agents have responded on all three sites & the same guy responded to verify docs for 2 of the sites. These entities are closer than one might think in my opinion.
The payouts are very slow, but they do pay; 2 payouts, 3 in the pipeline.
They have maybe a dozen sister companies with similar rules (read each closely) that you can play on while waiting for others to pay. Or treat it like a pipeline and know you have money coming in the future. Supposedly they may compile your winnings together in a check. Keep in mind that there is a max amount for a weekly check and large amounts will be broken down. The agents are limited to checking on available information of your account. My mistake is that I assumed my bank would be accepted because I could use my credit card on the site and had to open a special account for int'l wires.
Here is a break down of my first $1,000 win; $12.50 fee by the casino, $40+ fee by the processing company, subtract the seed money that left me with $770 in my pocket. No rules bonus; 350% w/$50 deposit = $175 seed.
It may be frustrating, but it allows me more entertainment from the safety & comfort of my home in the USA.
boomsquad2 2 reviews
Reviewed on October 28, 2020




Run Away From CooL cat and any other Casino They are affiliated with!!!! Like the others say, payout is slow. And if you do happen to get lucky enough to win something and they pay you, you will lose all the good bonuses they offer. Leaving you with a huge 20x or 30x playthru that is almost impossible to meet. And if you do meet it, its almost always such a low amount that its not worth the withdraw headache. I played on this site as well as its sister site(ruby slots, slots of vegas, etc...) and once you win a certain amount, they "adjust" your account. You lose VIP status as well as your VIP host. All of this is blamed on an automated system that they apparently have no control over. You can only chat with people, no phone calls. And 90% of the time, the chat reps use scripted copy and paste responses to your concerns.
They ignore emails. They changed my status from normal VIP levels to what they call "Expert Master". since then, the game play has been noticeably different. Pays are lower, less frequent bonus rounds and when the bonus does hit, they don't pay the way they used to. The y like to claim its all luck when you lose, but apparently if you win.... its not luck anymore and they feel the need to mess with your account.
If you want an "Expert Master" opinion, don't bother with this site.
cldudley67 1 review
Reviewed on June 3, 2020


The games are the only things I like about casino.that all I can say that's good. No customer service chat is rude. I would rate games a four-star


You don't get paid they ignore emails you send. You can't speak to anyone over the phone. They ignore emails only the ones they want viewers to see. The others they delete in your complaint history. First time ever online gambling and never again. Did a complaint on ask gamblers they do the same thing. They say they frown on players that don't follow the rules. Bank wire info sent no type of response only a count before your complaint is closed. Everything was just ignored. I should have known better while trying to chat with those very rude people. Chat always tell you they don't have any of your info. Anyway, my first online experience and last. Please check out reviews before playing I didn't, and look where it got me. Nowhere!!! The real truth!!

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