Page 3 – Player Reviews for Cool Cat Casino

Cool cat casino was not very cool to me.At the time i joined them i did not know about ask gamblers forum but if i did i would stay away from them.Attracted mostly buy their big no deposit bonus i signed up with them expecting some fun time and a bit off profit but all i got is frustration.RTG casinos are kind that i like to play in but only a few off them proved to be trust worthy when the finance comes to mater.I redeemed their 50 no deposit bonus and as usual moved to Aladdin's wishes slot to try and play it trough 30 times.Everything was going smoothly i won about 1100 dollars from 50 bonus plus wagers i lost that was pretty close to making play trough.Some days later i finished wagering the bonus an immediately went to deposit so i can withdraw some cash.Sent them my documents and that's when my frustration started they kept rejecting my bank statement for poor quality.I have sent them 3 different scans with high resolution but they just keep rejecting my statement.I was so angry i could explode.Bunch off other casinos all ready accept and approved my documents but no cool cat had they own plan on stooping me to withdraw my winnings.After five attempts they had finally accepted my bank statement for proof of address and that was apparently not enough they said they need one more proof like utility bill.I could not provide utility bill because bills are in my fathers name and not in mine but they did not care.After a month off trying to confirm my address to them because every email response i waited for about a week i decided to give up and close my account in their casino.I left my deposit and bonus winnings and just wanted to uninstall this casino and never see it again.They are surely disgrace for this business and my grade for their arrogant support and tricky security department with 0/10 Stay away people if you don't want to get nerves break down.

This casino was one of the many first RTG casinos that I had 1st downloaded, I only discovered the joys of online gaming last year 2011 and have been enjoying online gaming now for just over a year.

RTG casino software was one of the 1st I had ever tried to download. My first ever RTG casino though was not Cool Cat but another RTG casino that is considered a ROGUE casino but I have found it to be a very good casino. I am a regular depositor there. It was only because of this RTG casino that I decided to download Cool Cat. I came across one of Cool Cats casino’s very inviting NO deposit bonuses. I didn’t even have a clue as to what a no deposit bonus was? It seemed too good to be true and with this RTG casino – I unfortunately learnt the hard-way.

Gosh! The things I have read via askgamblers, forums and sites about this specific group. I was shocked. The shortcut for this casino now sits in a folder labelled NOT TO DEP AGAIN. It’s actually on my list of software to uninstall.

Policies: No 2 FREE CHIPS IN A ROW – learnt the hard way. NO multiple user accounts playing on the same computer learnt the hard way too.

While I thought my boyfriend miraculously was sitting on $700 000 on his profile on the practice play mode (FREE PLAY). I thought maybe there is a huge chance that you could actually hit something big in real play mode. He only just admitted to me now while writing this review that there is a setting that you can select in the free play that you can choose the amount you want to practice play with. So he actually lost $299 999 as he had set it his starting practice play amount $999 999. “Now I know how he tricked me that time”

So in short please don’t fall victim to their very inviting offers. I would write more about them but if you do a little search via the web. The search results have pages and pages and pages of sites that advise you as to exactly why you shouldn’t play in this casino and its affiliates. I just wish I had the initiative to do that search before doing multiple deposits into this casino…

c5boy, sounds like you had quite a go of it with Coolcat, but that it was a few years ago. They have paid me in full, and told me they are aware of their reputation and are working hard to overcome that.

Playing at any online casino requires careful understanding of the terms and conditions. Cool cat does have them readily available. Irritating as it is to flub and violate the terms, there is a responsibility to the player - as long as the player can reasonably access those terms and conditions.

I can tell you there are some casinos in which they offer terms moment-to-moment, then refuse to stick by what they had offered me. I am trying to work through some issues with them, and starting to see some positive results, but it is a lot of patience and work. Again, Cool Cat paid in full on quite a number of withdrawals, and they honored their word regarding what they owed me. The only issue was delay in payments, which they improved on.

One thing that really gets me going - upset, concerned, is when a casino that owes me money goes silent for a week or more. Cool Cat was always pretty responsive.

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I won at this casino a few years ago, and was accused of cheating! That came directly from the manager, christopher! Totally untrue and uncalled for. Plus, when they paid back then, they paid via western union. I had multiple withdrawals, and they did not give me all of the tracking numbers, all but 1. I had a nightmarish experience collecting my winnings. I have NEVER deposited since, and recommend NO ONE play at this casino, or any of the virtual casino group casinos. They are very unprofessional.

I won at this casino a few years ago, and was accused of cheating! That came directly from the manager, Christopher! Totally untrue and uncalled for. Plus, when they paid back then, they paid via western union. I had multiple withdrawals, and they did not give me all of the tracking numbers, all but 1. I had a nightmarish experience collecting my winnings. I have NEVER and recommend NO ONE play at this casino, or any of the virtual casino group casinos. They are very unprofessional.

I played quite a few sessions with Cool Cat casino.First, I thought they had a great game selection, the payouts were OK though I have seen slightly better from some other casinos using the same software package.However, the payouts as I said were good, and their terrific bonuses more than compensated and made Cool Cat a potentially great place to play.

The next thing I noticed was the very professional and immediate customer support, whether online chat, over the phone, or by email correspondence.I have learned that this element of online casinos is absolutely crucial, and is a good predictive indicator of how they may treat you when it comes to withdrawals.As soon as customer support responses or account manager responses get delayed and/or the response content is vague or incomplete, this becomes a huge red flag for me.I am pleased to report this never occurred with Cool Cat.

Their support and account management staff was always prompt, courteous, and professional.If my account manager was not available, there was usually another account manager who could help me with most issues, and if there was not an account manager available, I always received a response within 24 hours via email or phone.

Now, when it came time for withdrawal payments, it did take some time - more time than I am comfortable with, however, they kept me in the loop regarding the progress of the payments.I cannot tell you how very important it is to keep me informed - once communication from the casino pauses, I become concerned.I love the RTG software for their variety, and for the bonus details, and for the account history.It is fast to access, and answers most questions. Cool Cat kept all of their promises, paid a bit slow, but kept me in the loop, and so far have paid in full and have accelerated how fast they pay.The personal attention I received from my account manager was very good as well.

Recently, they restricted my bonuses to exclude the no playthrough/no max cash out types, which made me a little unhappy, but frankly I thought those bonuses were too good to be indefinite.I give Cool Cat very high marks across the board.I would rate my experience with them over the last several months as an easy 9 out of 10.

Keeping up with my reviews of negative casinos I feel there is nothing that fits better than Cool Cat Casino.I hate cats to begin with, I am a dog person and unfortunately tomorrow I have to bring my dog to the vet, to put her to sleep because she’s dying.I had two cats when I was younger, they have both passed away, I owned them for 15-18 years and when they died and I didn’t shed a tear, when I look at my dog tonight, knowing it’s the last night she will be alive I break out crying.If Cool Cat Casino was to “die” by that I mean go out of business I would definitely not shed a tear for them.

They are grouped with the most notorious RTG casinos, notorious for not paying its clients.It wasn’t soon after that I realized the emails I would get from random people such as Clement Mee, and Jessica and Lauren something or other.The way I got into playing this casino was through an email through one of these anonymous people.The email read something like free scratch card bonus, and of course it was for the code SCRATCH100, and it made it seem like I hit the best bonus possible.I downloaded and played cool cat casino, (I was still new to the casino scene, and I didn’t know what was what, which is I why I like concentrating on the scam casinos, if more people spread the word about what these casinos do, the less money the average uneducated guy or gal will spend there.)I ended up winning at first ( this is very common with free chips) and when I was getting close to finishing the play through, It seemed like I lost 100 spins in a row, (another common occurrence with free chips).

This is yet another RTG company who offers high monthly “No Deposit Bonuses” but has enough clauses in their terms and conditions to make sure that they find one that you violated.Places like this disgust me and the main headquarters should be taken out with tomahawk missiles.

Don’t play here, even if they offer a match bonus, a ND bonus, and a happy ending, because they will leave you frustrated in more than way if you catch my drift.

I wish you luck on that.In my opinion ,like many you will be lucky to get that at all . Dont mean to discourage you but its not the best place to play and if you win and try to cash out well let the nightmare begin,and usually in the end they still wont play..this is a sad casino my friends i would recommend many others that are way better.

I received an email stating that Cool Cat had sent my funds via Money Gram. I have to confirm with MoneyGram.As for Palace of Chance, my documents were faxed today 10/14/10 for the 6TH TIME. I faxed to the number that Mr. Davis emailed me with I will follow up in 24hrs.. And last but certainly not least, Party City has ignored my emails and the complaint i sent here at AskGamblers.com.I will give them a few more days before i take it to CDS.
Thanks AskGamblers.com