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Cool Cat Casino - Not paid for 6 months

RESOLVED

Complaint Info

Disputed casino

Cool Cat Casino

Amount

$ 21000

1 month ago

Hi

I am concerned about what is occurring with my Cool Cat casino win.

I withdrew to my bitcoin ten times over the past six months, beginning October last year.

I've waited and waited as they were pending, but they have not been paid so far.

The total unpaid withdrawals are $21,000 (print 1 and 2).

In my profile, the account is approved, and I've received nothing from Cool Cat.

Can you help get this sorted please?

AskGamblers
1 month ago

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1 month ago

Hi Laura--

I sincerely apologize for the difficulty you've been experiencing with this. I'm confident that I can have this resolved for you in fairly short order. ;-)

To this end, we simply need to receive a copy of your current Bitcoin crypto address. I've attached a copy of my email address for you to use--please send your crypto addy directly to me.

Once I receive your crypto addy, I can arrange for your payments to begin without further delays.

Much appreciated,

Tawni

1 month ago

Hi

Yesterday I got a first payment of $1000 from the casino.

1 month ago

Hi Laura--

Thanks for confirming your previous payment.

Your next withdrawal is scheduled to be paid to your wallet, tomorrow...and your subsequent payments will be issued weekly.

I'll be sure to keep you posted on your payments,

Tawni

AskGamblers
1 month ago

Dear @lauraoc073,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

1 month ago

Hi

To update, I got a second payment for $1500 a couple of days ago. So $2500 paid so far.

AskGamblers
1 month ago

Dear @lauraoc073,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1 month ago

Hi

I got a third payment of $2500 a few days ago. $5000 paid so far.

4 weeks ago

Hi Laura--

Another payment was issued to your wallet, yesterday: 5/20 Paid $2460 + $40.00 Service Fee Bitcoin for transaction #296662300 ($2,500.00).

Your next withdrawal is scheduled to be approved on the 26th and paid the following day. ;-)

I'll keep you posted,

Tawni

AskGamblers
3 weeks ago

Dear @lauraoc073,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

3 weeks ago

Hi

I am waiting for my next payment that Tawni referenced in the last update.

AskGamblers
2 weeks ago

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

2 weeks ago

Hi Laura--

Another payment was issued to your wallet, Wednesday: 5/28 Paid $1460 + $40.00 Service Fee Bitcoin for transaction #297163151 ($1,500.00).

Your next payment is scheduled to be sorted on the 3rd. I'll be sure to keep you posted. ;-)

Hope you're having a great weekend!

Tawni

AskGamblers
2 weeks ago

Dear @lauraoc073,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

2 weeks ago

Hi

Thanks I received a payment on 3rd. I wait for further a news from Tawni.

1 week ago

Hi Laura--

Thanks for confirming that you received the payment on the 3rd.

Your next payment is scheduled to be issued to your wallet on the 10th. I'll be sure to keep an eye on things and keep you updated. ;-)

Hope you're having a great weekend,

Tawni

AskGamblers
1 week ago

Dear @lauraoc073,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.