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AskGamblers Warning: Due to the massive amount of complaints and despite the relatively high ratio of solved versus published complaints, players should be warned that could expect a significant delays in their payments from Club Gold Casino.

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Club Gold Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 36 reviews
5.9/10
36 reviews
Complaint Response 44 complaints
2 days avg. 44 complaints
What we like
  • Completely instant-play gaming
  • Live dealer room included
  • Friendly, multilingual support available by live chat, phone, or email
  • Toll-free phone numbers available for more than a dozen countries
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Unavailable to residents of Curacao, Cyprus, UK and some other countries
  • Microgaming games unavailable to residents of France and Italy
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Club Gold Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.clubgoldcasino.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Dutch, English, German, Italian, Portuguese, Spanish, Greek, French, Russian
Casino Type
Instant Play

Club Gold Casino is an elegant online casino site that has something for every kind of player. It’s incredibly diverse, offering several slots and many other casino games from Habanero. Players even have access to a live dealer room. The casino also excels in quality customer care, with multilingual representatives available 24/7 through live chat, international phone, and email. Club Gold Casino is licensed by the government of Curacao.

Restricted Countries

Club Gold Casino is currently unable to serve players who live in Curacao, Cyprus, or the United States and its territories. Furthermore, players in France and Italy cannot play the Microgaming games. Residents of all other countries are welcome to sign up as long as online gambling is not prohibited by their country’s laws.

Security and Fairness

Club Gold Casino protects its players with SSL encryption from VeriSign, a leading online security company. This technology prevents anyone from being able to read sensitive information like credit card numbers and bank account information.

StallCation

Complaints

Read the complaints other players have left for Club Gold Casino. Learn more about complaints.

Show all complaints
Club Gold Casino - Declined my payment 100 gbp where I am verified player.
Hi Askgamblers, to summery of my brief complaint is Club gold casino did not send my my winning 100 gbp since last 2 weeks where they only refunded my deposit 10 gbp. They said I am not allowed to play there because my place is restricted! But I had read terms and conditions carefully where I am 100% eligible to play there. I used a ndb bonus which maximum allowed winning 80 gbp after 60X rollover requirements. I done rollover requirements and went live chat how can I withdraw. Then they asked my ID and atleast one deposit before make withdraw. I had uploaded my ID which was well verified on casino database by next day (Screenshot evidences attached). Then I had deposited 10 gbp min and continued playing and stopped at 100 gbp and then I made a withdraw request. 2/3 days after making withdraw requested I see not processed my withdrawal so I went to live chat and found they don't have intentions to pay my fair winning. They said I have to deposit again from my credit card if I want my winning to get. Another day the other guy told me my ID card is not valid and requested a International ID. I do not have passport and never travel abroad where I could own a Int driver's license. So,I told them I have only my national ID card which is valid.They cut off chat and next day I found my account had been locked without notify me but I am well verified by them so many times they informed me. Now I want my winning 90 gbp back into my nominated account where they sent my deposit back. Dear askgamblers,please help me about my issue if you can.Thank you.
staus Unresolved
£90
Club Gold Casino - Giving me the runaround with verification
I won with a no deposit bonus on your link to 60 pounds and 10 made a deposit in order to cash out your winnings. Casino demanded a copy of ID for verification of account, and I sent it to them. After that my account has been successfully verified in their casinos. A few days later I received a payment of 70 pounds. I was delighted and decided to play in their casino, made a deposit back on a total of 70 pounds and won the 400 gbp. It has been 48 hours since the creation of cashing for payment, but nothing happened and I decided to contact support for information on my payment. Then i attached the with their support and was very surprised: Thank you, an operator will be with you shortly... me: Hello, when you complete the process of cashing? You again delay payments. In the modern casino winnings paid to me very quickly. Why do not you render high quality service to their players? Tony: You are now chatting with Tony me: Hi Tony) Tony: There is no delay. me: 48 hours passed? me: yes me: no pay me? me: why? Tony: Your account is under investigation at the moment. Please resend your ID documents again. me: My account has benn successfully verified, and then i received the payment. me: I understand you are now specially tighten my payment? me: Right now, i will create a complaint online affilate askgamblers.com me: I think you just do not want to pay :) Tony: We need copy of your ID Tony: We don't need copy of your passport. me: I have sent you the documents for a long time and the were successfully verified. Tony: We don't have copy of your ID. me: If you do not like my documents, how could i get my payment? I have personally seen that my account has been succesfully verified, ad then received payment. Tony: We still need copy of your ID. Not a passport. me: How do you decide what can claim again after successful verification of documents and receipt of my payment? me: You are the first casino where i see a boorish attitude to tha players Tony: And you are the first person without ID. Tony: If you don't send me copy of your ID i will close the casino account. me: I'm happy right now will create a claim to your casino for the publick to understand this situation. Thank you, an operator will be with you shortly... me: I sent you a passport in perfect quality. Is not is ID? Tony: You are now chatting with Tony me: You personally have confirmed and verified. me: I do not refuse to send each ID. me: I'm just not clear on what basis you request re-verification? Tony: You will have to send your ID. me: None of the casino has no right to demand verification 2 times after successful payment!!! me: Have you any idea what you're saying? I beg you to help me get my money.
staus Resolved
£400

Complaint Statistics

Resolved 41
Avg. Amount $ 589
Avg. Complaint Duration 22 days
Avg. Response Time 2 days

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Player rating
5.9/10 36 reviews

Top reviews from our players

Club gold was one of those casinos offering free casino credit, so like the gambler I am I decided to give them a try. They are a Playtech casino and actually have plenty of different games that you can try out - I never can fault Playtech games - their slots are the very best in terms of graphics. The table games are also sleek as well - so free money for a Playtech casino is a no brainer.

I first started playing their table games - old favourite of course was classic blackjack. I ended up putting in small $1 stakes and then stepping the game up if I lost 2 in a row. Of course, I was playing through a blackjack strategy and I ended up exchanging money with the casino for about 30 - 40 hands. After I started getting tired of playing and wanted a new challenge (it would not happen if I was playing with my own money since it is always a long haul) I looked to see their slot machines to see if I could liven things up.It had been a while since I checked out what they had got in stock and I was interested to see if they had any new slots that I hadn't played before.

The games that they have are the Marvel games and games like pink Panther - I tried giving that game a go, but actually found it quite dull and disappointing in terms of entertainment. Games like Hulk are never a disappointment because you can actually really rack up the lines and have a lot of fun hitting all the scatters and wilds. This was what I ended up doing, ended up getting myself in the hole before hitting a string of free spins that netted me back my losses. I moved onto to poker field and tried out Caribbean Stud - this is a progressive jackpot game and its a nice game to play - unfortunately I did not get the hang of the game and ended up crashing out.

Overall, the casino is decent, but there are some unsettling terms - the payouts are incredibly slow as reported by others, and the casino is not really on par with other similar casinos. Overall, I would rate this casino as 6/10 - there are better ones out there, but this is always worth a try.

Club Gold Casino arrived onto the online casino scene with much fanfare about a couple of years ago. Operating on the popular Playtech platform and offering a plethora of no deposit bonuses to new players, it’s little wonder that it was quickly able to attract a lot of attention and, no doubt, customers. But as the popular saying goes, not all that glitters is gold and I was extremely cautious about this despite – or even because of – all the hoopla surrounding it. Soon after Club Gold launched, I was getting bombarded with emails promoting it; most were from scummy affiliates and remained unopened in my spam folder but others were seemingly from the casino itself and included many enticements to join, like a 400% deposit bonus and even a $100 free chip.

Now I like freebies as much as any other player, as many of my other reviews here suggest, but I’m also highly suspicious of new establishments handing out numerous tempting offers right out of the gate. Upon checking the terms and conditions on Club Gold’s admittedly attractive and slickly designed website, I concluded that the promotions were not nearly as good as they appeared on the surface. Not only did the bonuses carry steep wagering requirements but the games restrictions even prohibited play on many slots, specifically any with a progressive component (even if optional, like the ones with a MegaBall sidebet).

A few months back, I finally chose to sign up through the AskGamblers link but wasn’t impressed by the absence of instant play games, meaning I had to download the sizeable software. Matters did not improve upon discovering after registration that the exclusive AskGamblers code for $33 free was not working. I could have tried live chat or email support but, not in the mood for further delay, decided to look up other freebie codes instead and found a valid one for $25 that I successfully redeemed. I didn’t come close to cashing out on that or most of the several other smaller no deposit bonuses I played. I managed to get a lot of playtime on one $5 chip but, with a x75 WR that had to be met by day’s end, I was maybe three quarters done before busting.

When I saw their no deposit offer $33 via AskGambler no deposit list i decided to claimed their offer because it is free and you can't lose anything, then I played their video slot called "Blade" this video slot has coin values, on the "Blade slot machine" there are $0.01, $0.05 and $0.10.

I may then choose how much you wish to bet per line i picked $0.05 per line to long last my credits because my main priority is to wager the requirements :). The minimum bet on all 20 lines is $0.20 per spin, while the maximum total bet possible is $20 per spin. I always recommended to other players to play or pick the all 20 lines at all times, as you don’t want to miss out on any winning combinations as i have always done more chances of winnings. Because of their featured free spin multiplier i decided to choose this slot then i started to spin bet of $1.00 per spin, i hope that i hit the featured of that slot because their is a initial multiplier from that free spins either 2 x 3 x 4 x 5 x! After that 16th spin i hit their symbols 2 wilds symbol and 6 Q,J of a kind the wild symbols doubled the prized from that Q,J kind that why the total of the winnings is 600 the original winnings from that Q,J is 300 x 2 = 600 so i won around $32 credits from that spin i revoked the loses $16.

Unfortunately after that i won the lonely credits didn't achieved the goal to wager the requirements but its okay even i didn't hit the free spin that i hoped i still minded to make a deposit this month when they offered me another great bonus i wish that the if they'll given me a offer add free spins :) lol.

I rated this casino based on their service and competence.

Game 7/10
Support 8/10
Software: 7/10
Security: 6/10
Finance: Not Applicable by now.
Bonuses: 8/10
Terms&Conditions: 5/10

Total of 7/10 over all.

I recently joined this casino with caution but i have to say that so far i have been pleasantly surprised. When you register as a new player you are entitled to match 400% bonus on your first deposit which I believe is hard to refuse. However you are given the option to accept or decline. Wagering requirements are x 30 the deposit plus bonus so not really higher than the average.

Besides roulette also the usual other live games as blackjack and baccarat are offered. The Club Gold client seems to me more elaborate than average
Playtech casinos. I also had the pleasure to make a withdraw on my second deposit!So from my own experience I really can't complain.

The reps on chat are very helpful and assisting and more important they do not bother you during game play! They have various depositing methods. Also very extensive series of bonuses are offered on a daily basis. So I always have a reason to pop in and check what is the special of the day.

In my opinion this casino is one of the better casinos to choose from, they have ethics and really go the extra mile to help. Oh and did i mention offering excellent bonuses?

My verdict is bonuses 10/10, wagering requirements 9/10 as they recently changed this so much better, software 6/10, customer support 9/10 and available games 8/10

Well all I can say that all the Reps are amazing at this casino. They remember who you are and they take care of you. The place is so personable and it feels like you’re playing in your comfort zone.

Although I have played at a number of Playtech-powered casinos, I am always amazed at the quality of the games. Great graphics are used throughout the gaming suite. Similarly, game speed (which is fully user-configurable) is also great, even on a dial-up network. What also becomes noticeable is that this quality is found throughout the games available. Even the slot games, which can be of only average quality at other casinos, retain the high-standards set by the table games.

The tables vary on what you want to play. If poker is not your game they have many other "card" games to choose from, like Blackjack. I would totally suggest that you play there. I also managed to cashout, in two days checked my documents, and 3 days for the funds to hit my account, which I think is reasonable.

Overall, I can simply rate this casino

Support: 9/10
Software: 7.5/10
Security: 9/10
Finance: 5/10
Bonuses:10/10

Club gold casino is famous Playtech casino. They offer players very delicious bonuses like 200 or 300 % without wagering requirements, also every Thursday they offer players a nice no deposits bonuses with 50$ max withdrawal.

They have excellent bonus system, also they have well trained and nice support. I made deposit 30$ with 200% first deposit bonus, and with 90$ start to grind thai paradise. I win there nice amount with 1$, actually after freespins there i has a 500$ balance, after it i try many slots, get many features, and finish my wagering requirements with 350$ balance. After it i ask support what need to withdrawal, send documents to address they provide, they was approve in 3 days, and there is start horror. I type them in chat every day since 5 days, and every day they promise, promise, promise. You will get your money soon, you will be payed tomorow, your money on its way. Etc, etc, bla bla. I got my money after 24 days of requesting cashout, haha, it is the longest cashout i ever get, i do not understand how casino can pay so long.

They offer excellent bonus, but their lie about my withdrawal, they make me wait and nervous so lot. Just waiting 24 days, just imagine? Who will be deposit to casino even with a nice bonus if he get money only in 20+ days? You will be? I am sure not, and I am not too.

So, my marks for Club gold casino:
Software: 8/10 for playtech
Bonuses: 10/10 nice bonuses every few days, excellent bonus system
Support: lie about withdrawal 0/10
Cashouts: 24 days. 0/10 not acceptable at all. Damned 24 days.
Total: 1/10 Excellent bonuses, unacceptable cashouts time. I never will deposit there, i even do not take their no deposit bonuses, because i do not want to win and wait again more than 3 weeks. I did not recommend you to play this casino, here you can find more nice Playtechs without so long cashouts.

Inactive user

The best words to describe my honest opinion about Club Gold casino are fun, unrewarding and a waste of time! These words made up my outcome as I was playing in Club Gold. The reason I say these words is because I deposited, made a withdrawal, got rejected and told me to try another withdrawal method like Moneybookers because for some reason there was an ``error`` of some kind. I will tell you more about this later on but first I will tell you my visit to Club Gold.

On my way to finish registering I claimed their 300% bonus with a $25 deposit. I wagered most of my bonuses and cash balance on Gladiator which indeed took out a medium slice of wagering requirements to a little over half! Most of the time Gladiator pours wins and yes this video slot delivers every time! I still have a screenshot of winning a 5 combination Caesar with 3 wild helmets that also triggered the bonus feature! With that being said I gave a rest on Gladiator and I then went on to Captains Treasure Pro where my wagering fell to 25%! I have come up with only one free spins feature while on Captains Treasure Pro and I even won a little over $50. Once all my wagering requirements shattered into a thousand pieces I exhaled and went to the withdrawal screen, followed all supports instructions and waited.

After the waiting process they sent me an email stating they cannot process the withdrawal as a Cheque but rather process it through Moneybookers. They advised me to make a deposit using Moneybookers first before I can withdraw with them. Are they insane! That sounds like a trap to me because with every Playtech casino they processed my withdrawal by check or other payments without the hassle of depositing. As I could not load my Moneybookers at the time I wasted my withdrawal on their slots. I would rather assume that they are Rogue because to me ``it is better to be safe than sorry!``. This saying applies to my deposits and any other deposits made in the future.

Up until now they still bother me with the same offers via email! I honestly wonder if Club Gold really is Legit or Rogued. If anyone has made a withdrawal please let me know. For my rating towards Club Gold I would give it a 2 out of 10!

First off when spotting this casino i was attracted by the big bonuses they offer, i sort of impulsively signed up. After signing up, i decided to check out some reviews and complaints offered here @ AskGamblers, after reading a few reviews I decided not to deposit.

After being bombed in my email for a few weeks I decided to accept a no wagering bonus offered in my email for 200% on my deposit. This Bonus had some rather strict rules. At the bottom of the email it stated this "The SUNDAY50 bonus comes with absolutely no wagering requirements and is valid on all games except all Branded, Table and Progressive games, and can be used once." Even tho that limited my game play, I was willing to give it a try, I contacted support to request a little more info about the bonus offered. At first i requested info on any other bonuses they were offering that would allow me to play progressive, branded or table games. The support agent went on to tell me that they had a 100% match bonus that would allow me to play all the games offered in their casino, he then added that any wagers made on progressive or branded slots will raise the wager req to 65 x. I don't like sticky bonuses as it is let alone ones with such high wagering. So i said forget that i will accept the 200% no wagering.

Because it was my first deposit, customer support has to manually add the bonus. So I a made deposit of 40$, the agent immediately messaged me saying that he had added the bonus, all i had to do was accept. Seconds after accepting the bonus he sends me another message saying that max cash out is 400. I replied well that was slightly misleading but nothing i can do now. So now my expectations aren't so high and I'm not all that happy to be playing with this casino however have 120$ in my balance that I am unable to withdraw. Anyhow, I head over to their video slots section to find out that they only offer about 7 video slots that are not "branded" or "progressive".

I randomly pick a slot, i cant recall the name. Nothing really happened to remember except for the fact that after 25 mins betting 0.50 a spins I had lost 50$ with no win over 1$. I decided to try out their great blue slot as I've good things about this slot. After 10 mins i had lost another 20$ with no wins over 1$, most were under 0.50. At this time I was feeling very discouraged and started to browse hoping to find something that might change my opinion of this casino. I ended up in the arcade section of the casino, now remember what i wrote up there "The SUNDAY50 bonus comes with absolutely no wagering requirements and is valid on all games except ALL Branded, Table and Progressive games, and can be used once". Nothing there states that I can not play arcade, scratch cards or sports games. So i message customer support once again, it happens to be the same agent i was speaking with earlier. I go on to ask him if playing arcade or scratch cards will break the any of the terms and conditions attached to this specific bonus. He replies, This bonus is specific to slots, I then point out that in the email I received it states "all games except ALL Branded, Table and Progressive games" He replies with "ok then you can play scratch cards". Not satisfied as i was already mislead into accepting the bonus. I respond by saying that is not what your terms say, after pausing for a few minutes, he returns and says ok go ahead and play any games that the email does not exclude. Hm does that not sound a little odd to anyone ? Certainly not professional and was he lying or was he just not properly informed or educated about they're promotions. Either or I will not be returning to this casino.

I wouldn't recommend this casino no anyone, they're are many other reputable Playtech casinos where problems such as this wont occur. Who likes to feel completely robbed which is unfortunately the way i felt after my experience at club cold.

So, to summarize I will use some simple rating scores:

Support: 1/10
Software: 6/10
Security: 3/10
Finance: 0/10
Bonuses: 0/10
Terms&Conditions: 0/10

I play few times In this casino - so wanna write something about this place.

Club Gold Casino offered Playtech software. They have a lot good deposit promotions.
Welcome promotions is 20 free-( Not For Poland players .. to bad.) - Welcome Deposit promotions -400^% with wagering x 30 but they have a lot strange rules in Terms and conditions. In this place players playing with bonus can play only in some part of slots, No progressive slots and no Branded slots. If you use this part video slots for playing with bonus then your wagering Increase or winnings will be void.

In Club Gold is a lot great No wagering Deposit promotions -Thursday 300% no wagering bonus -Friday 200% Monday 200% -all no wagering requirements bonus + 100% cashback for weekend deposits lose - credited in Monday.

I do deposit 50€ on Thursday and received 200€ to Play without wagering. Have Lucky session and finished with over 600 in my balance. No wagering requirements, that means after very good hit( in bet 1€ I hit over 500€ ) I made withdrawal .

How look withdrawal procedure in Club Gold casino? 3 Days pending period - when player can reserve withdrawal. ( If player reserve withdrawal then can received 400% bonus x amount withdrawal with high wagering x 85 or 90. I don't remember (Withdrawal amount+ 400% bonus amount - ) Yes this is good actions for crazy players.

And in terms and conditions write they cashouts in 4 working days.This is not true

They have very long cashout time. I personally made few withdrawal from this casino and usually I wait 10 - 14 days to receive money in my e-wallet. This is long time for me. I know also a lot player waiting to long for money in this place

Ok summary good things in Club Gold

+ Excellent massive bonuses without wagering on Wednesday, Thursday - Monday and few more other good bonuses.

+ Good Live support

+ A lot free bonuses for new players for every week5€ free for active depositors.

Bad things in Club Gold

A lot trap in terms and conditions for players playing with bonuses then players need read carefully all rules if you decided play with bonuses.

-Player cant play in progressive slots and also branded slots - Their all slots have in lobby added some special category- so this is import and to oppen slots for correct group- and don't broke their bonus rules.

-To long withdrawal time - Cashaouts time is definitely to long

- and I forget abaout bad rules with 5 free every week bonuses - player must finish wagering in 24h or bonus amount will be deleted from player account

Club Gold isgood casino for patient players and for players who very carefully read bonus terms and conditions. It is very easy to broke some part of their often strange bonus terms.

But Club gold offers a lot no deposit actions and good massive promotions without wagering requirements.

Club Gold Casino - 7/10

I did not expected to write a favorable review of the Club Gold Casino from the first games I have tried to play here but now after almost a week of gambling I am fully aware that they do not deserve a good review. In a single word this casino is not worth your attention. This is because of several reasons. But first things first.

About a month ago I chose this casino because it offered a no deposit bonus type of 20 USD. I downloaded it, I registered and introduced the coupon code but I did not receive any money. So I uninstalled it and forgot about it until a week ago when I received an email from them stating that I have received 5 Euro to play at slots. I reinstalled it, and I decided to play the luckiest of their slots, Great Blue. I clicked on maxbet (2.5 Euro bet, half of my bonus) and even from the first spin I won 20 Euro. I decided to play the 25 Euro I had on total bets of 25 cents. I called the online support (which it is true answers a little hard, but finally it answers) and found that the wagering requirement for my bonus was 75 times. Somewhat too many times. However, knowing that the slot is lucky I continued to play. After about 5 days I managed to play a total of 375 Euro, remaining in my account a little bit more than 40 Euro. I called the online support again to verify that I have complied with the bonus wagering requirements and big surprise, I received the answer that I had to play another 87 Euro to go, that is about 17 times, what it was all fake. After one hour since the discussion with support they revoked all the winnings from my account and and said that the bonus I had expired. These cheaters do not deserve any consideration.

The entire casino is one of carpet baggers. A big scam.
Even though at the game chapter it resembles Europa Casino (and because of this is somewhat attractive) when it comes to the consideration for the player they deserve a zero mark. In addition, although it is mentioned in the FAQ that the money withdraw can be made through all the usual methods found in any casino, the only real option to withdraw money won from a bonus, is on card, the other methods being available only after making a deposit. And if I do not have a card enabled for internet transactions what do I do?

Overall, as I said, even if the casino is attractive for its games I do not recommend
to lose your money earned so hard here because the respect for the player is zero.

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