Club Gold Casino - Declined my payment 100 gbp where I am verified player.

zaman Bangladesh
posted on December 18, 2015.

Hi Askgamblers, to summery of my brief complaint is Club gold casino did not send my my winning 100 gbp since last 2 weeks where they only refunded my deposit 10 gbp. They said I am not allowed to play there because my place is restricted! But I had read terms and conditions carefully where I am 100% eligible to play there. I used a ndb bonus which maximum allowed winning 80 gbp after 60X rollover requirements. I done rollover requirements and went live chat how can I withdraw. Then they asked my ID and atleast one deposit before make withdraw. I had uploaded my ID which was well verified on casino database by next day (Screenshot evidences attached). Then I had deposited 10 gbp min and continued playing and stopped at 100 gbp and then I made a withdraw request. 2/3 days after making withdraw requested I see not processed my withdrawal so I went to live chat and found they don't have intentions to pay my fair winning. They said I have to deposit again from my credit card if I want my winning to get. Another day the other guy told me my ID card is not valid and requested a International ID. I do not have passport and never travel abroad where I could own a Int driver's license. So,I told them I have only my national ID card which is valid.They cut off chat and next day I found my account had been locked without notify me but I am well verified by them so many times they informed me. Now I want my winning 90 gbp back into my nominated account where they sent my deposit back. Dear askgamblers,please help me about my issue if you can.Thank you.

posted on December 25, 2015.


Any update considering your complaint? Thank you.