Club Gold Casino

Two weeks ago I got a promo e-mail offering €5 using a promo code included in the e-mail. 75x turnover, max. €50 cashout. Successfully completed but in the bonus menu dissappeared the possibility to monitor the situation of the wagering amounts and also taken away the game history menu. So I had to ask the CS representative to be sure I'm out of bonus restriction and after he verified it I made a withdraw. One week gone and nothing happened then I asked about it via live chat and hours later the money was on my Skrill account.

I am still satisfied with them but I don't like they cleared the Game history and Bonus monitor sections from their cashier.

This is the only casino I have ever really had a problem with, a major problem. It was still early daysfor me when I was playing at this casino, I was still new to them. Prior to depositing here I had a lovely win fall on another Playtech casino on the marvel slots so this is what prompted me to go here.

I received a no deposit bonus at the time of registration of £33, to be fair I played through this quite quickly little win here or there but I was happy to make a £20 deposit and received a 400% match so I had a whopping £100 to play with. Before I deposited I contacted live help to see what the wagering requirements were on a £20 deposit. I was told I had to wager £1500 before I could make a withdrawal. To be fair at the time live help were very helpful and I thought had answered my questions adequately.

I went straight onto the marvel slots, played them all but stuck to Fantastic four. I must have been playing it for about an hour, not really that long at all, my balance going up and down but I managed to keep it around £130 when to my total surprise I had the bonus feature and it said ‘Jackpot Feature’. Now I knew what this meant as I said at the start I had a win fall previously (on a marvel progressive) and it was the same way I won I had the progressive feature on Pink Panther. This time I was greeted with a screen and I just had to find 3 matching jackpots to win it. Now you only have 20 seconds to pick and if you don’t pick in 20 seconds it picks for you so there is no time to think at all. I had uncovered 2 of the major jackpot and 2 of the minor jackpot my heart was racing, the major jackpot was around 300 grand at the time the minor was £544, anyway I picked the minor. Happy Days £544 was mine. I couldn’t believe it was so chuffed and I had about £130 anyway so I was well over £600.

When I went to the cashier to see if I could withdraw it was showing the winnings as bonus money so I hadn’t met my wagering. I went to live help and asked them how much I had wagered and how much I had left to go before I could withdraw. I was then told the total amount I had to wager was £3000 as opposed to the original £1500 I was told prior to depositing. I wasn’t happy I told them I was told different to this and had I known I had to wager £3000 I wouldn’t have deposited. The guy checked the account and could see that I was wrongly informed but still couldn’t changed the fact that the wagering amount was £3000 and there was no way he could change this. I didn’t like it but knew I had enough in my balance to be able to wager another £1500 and still make a healthy profit.

I stayed up all night, I was so careful about how and where I spent my money. I had to use a lot of my money and got it down to £280, I was sure I had wagered the 3 grand so contacted live help in the morning to be told ‘Yes, congratulations you have wagered the required £3,000. HOWEVER, as you have been playing our progressive slots this has increased your wagering to 85 times so the told amount needed to wager before withdrawal was £8000, so I had another £5000 to go!!!!!!!”

I must say I was fuming. I was told it is in the terms and conditions. Now I have to hold my hands up and say I did not read the terms and conditions, I didn’t think it was necessary as I had so much info from live help before I deposited I assumed I was given all the information I needed. Its there in black and white I could not argue this, my argument was that the 2nd time I spoke to live help after I played the progressives and after I had won the money I was still told then that my wagering was only £3000, had I had known it was £8000 then, with over £600 in my bank I could have made bigger bets to possible win more but it was only after my balance had crept down low I was told.

I blew the money in the end didn’t even want to play at the casino. A manager looked into for me after I made a complaint and came back and patronized me buy offering me another 400% match on my next deposit due to the trouble I had and that’s it.

To anyone who is considering playing at this casino I would strongly advise against it, when a problem arose live help soon changed from the nice people they were at first and even though they agreed I was wrongly informed were not willing to compensate me in any way.

If you do deposit here please read all the terms and conditions very carefully. This one has definitely been a learning curve for me and I now read all t&c’s prior to making a deposit!

Maybe this review is too specific and doesn’t give an overall insight for this casino but this is my story with Club Gold Casino. As a newbie I was just exploring the great site of AskGamblers when I found this casino. Navigated to their site, signed up and received €20 no-deposit bonus. It’s a Playtech casino and I liked very much their interface. It has a very elegant look with the black, blue and gold colours, easy to navigate, a very detailed Game History and Bonus section (e.g. expiry date, remaining to wager,). I found everything I wanted except the bonus terms (it’s not on their site too) so I started a chatting session, the response was also immediate and I was informed the bonus itself is non-cashable, x50, max. cashout €50.

I started playing with a 9 reel 8 payline slot game named ’Vacation Station’ and later noticed it has only a 50% wagering contribution rate despite of the fact that it’s a slot game and is between the 100% contribution rate game group in the ’Wagering Condition’ table on their site. I opened the chat window again and all I was told just kept playing on slots games…Argh…Eventually I successfully completed the cashout requirements, made a deposit via Skrill (they have a lot of options to deposit) and later requested a withdrawal back to my Skrill account. Meanwhile, I tried out some other games like Chinese Kitchen, Fishing with Buddies, Panther Moon. Some of them have great graphics and well done design. Back to withdrawal, they needed some documents (ID, Bank Statement) and processed the cashout 8 days later. Big plus for them, they contacted me via e-mail several times during this process just to let me know they received my documents, the verification of my gaming account successfully completed, they were going to send the money next day morning (and they did it the next day at 9am).

Overall I was satisfied with them. A great software, a very elegant and good looking interface, almost immediate chat connection.
I wasn’t very satisfied with the missing proper information about the terms of the bonus and the payment process would have been a little bit faster.

Hello patiolantern,

We've just spoke with Club Gold Casino and had informed that bonus code is fully operational for all customers except for two restricted countries: Romania and Poland.

So, if you are accessing from any of those two locations, unfortunately, you will not be able to redeem this no deposit coupon code.

Please let us know if this is case.

Hello patiolantern,

what is the country you are accessing from?

Did you tried to type CLUBGOLD20 code in caps lock?

We are chasing this for you and will get back to you shortly!

I just signed p for an account here and was refused the $20.00 NO DEPOSIT bonus. Msg. stated the code was "Invalid".