Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Terminated

AskGamblers Warning: Due to the massive amount of complaints and despite the relatively high ratio of solved versus published complaints, players should be warned that could expect a significant delays in their payments from Club Gold Casino.

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Club Gold Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 36 reviews
5.9/10
36 reviews
Complaint Response 44 complaints
2 days avg. 44 complaints
What we like
  • Completely instant-play gaming
  • Live dealer room included
  • Friendly, multilingual support available by live chat, phone, or email
  • Toll-free phone numbers available for more than a dozen countries
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Unavailable to residents of Curacao, Cyprus, UK and some other countries
  • Microgaming games unavailable to residents of France and Italy
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Club Gold Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.clubgoldcasino.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Dutch, English, German, Italian, Portuguese, Spanish, Greek, French, Russian
Casino Type
Instant Play

Club Gold Casino is an elegant online casino site that has something for every kind of player. It’s incredibly diverse, offering several slots and many other casino games from Habanero. Players even have access to a live dealer room. The casino also excels in quality customer care, with multilingual representatives available 24/7 through live chat, international phone, and email. Club Gold Casino is licensed by the government of Curacao.

Restricted Countries

Club Gold Casino is currently unable to serve players who live in Curacao, Cyprus, or the United States and its territories. Furthermore, players in France and Italy cannot play the Microgaming games. Residents of all other countries are welcome to sign up as long as online gambling is not prohibited by their country’s laws.

Security and Fairness

Club Gold Casino protects its players with SSL encryption from VeriSign, a leading online security company. This technology prevents anyone from being able to read sensitive information like credit card numbers and bank account information.

StallCation

Complaints

Read the complaints other players have left for Club Gold Casino. Learn more about complaints.

Show all complaints
Club Gold Casino - Declined my payment 100 gbp where I am verified player.
Hi Askgamblers, to summery of my brief complaint is Club gold casino did not send my my winning 100 gbp since last 2 weeks where they only refunded my deposit 10 gbp. They said I am not allowed to play there because my place is restricted! But I had read terms and conditions carefully where I am 100% eligible to play there. I used a ndb bonus which maximum allowed winning 80 gbp after 60X rollover requirements. I done rollover requirements and went live chat how can I withdraw. Then they asked my ID and atleast one deposit before make withdraw. I had uploaded my ID which was well verified on casino database by next day (Screenshot evidences attached). Then I had deposited 10 gbp min and continued playing and stopped at 100 gbp and then I made a withdraw request. 2/3 days after making withdraw requested I see not processed my withdrawal so I went to live chat and found they don't have intentions to pay my fair winning. They said I have to deposit again from my credit card if I want my winning to get. Another day the other guy told me my ID card is not valid and requested a International ID. I do not have passport and never travel abroad where I could own a Int driver's license. So,I told them I have only my national ID card which is valid.They cut off chat and next day I found my account had been locked without notify me but I am well verified by them so many times they informed me. Now I want my winning 90 gbp back into my nominated account where they sent my deposit back. Dear askgamblers,please help me about my issue if you can.Thank you.
staus Unresolved
£90
Club Gold Casino - Giving me the runaround with verification
I won with a no deposit bonus on your link to 60 pounds and 10 made a deposit in order to cash out your winnings. Casino demanded a copy of ID for verification of account, and I sent it to them. After that my account has been successfully verified in their casinos. A few days later I received a payment of 70 pounds. I was delighted and decided to play in their casino, made a deposit back on a total of 70 pounds and won the 400 gbp. It has been 48 hours since the creation of cashing for payment, but nothing happened and I decided to contact support for information on my payment. Then i attached the with their support and was very surprised: Thank you, an operator will be with you shortly... me: Hello, when you complete the process of cashing? You again delay payments. In the modern casino winnings paid to me very quickly. Why do not you render high quality service to their players? Tony: You are now chatting with Tony me: Hi Tony) Tony: There is no delay. me: 48 hours passed? me: yes me: no pay me? me: why? Tony: Your account is under investigation at the moment. Please resend your ID documents again. me: My account has benn successfully verified, and then i received the payment. me: I understand you are now specially tighten my payment? me: Right now, i will create a complaint online affilate askgamblers.com me: I think you just do not want to pay :) Tony: We need copy of your ID Tony: We don't need copy of your passport. me: I have sent you the documents for a long time and the were successfully verified. Tony: We don't have copy of your ID. me: If you do not like my documents, how could i get my payment? I have personally seen that my account has been succesfully verified, ad then received payment. Tony: We still need copy of your ID. Not a passport. me: How do you decide what can claim again after successful verification of documents and receipt of my payment? me: You are the first casino where i see a boorish attitude to tha players Tony: And you are the first person without ID. Tony: If you don't send me copy of your ID i will close the casino account. me: I'm happy right now will create a claim to your casino for the publick to understand this situation. Thank you, an operator will be with you shortly... me: I sent you a passport in perfect quality. Is not is ID? Tony: You are now chatting with Tony me: You personally have confirmed and verified. me: I do not refuse to send each ID. me: I'm just not clear on what basis you request re-verification? Tony: You will have to send your ID. me: None of the casino has no right to demand verification 2 times after successful payment!!! me: Have you any idea what you're saying? I beg you to help me get my money.
staus Resolved
£400

Complaint Statistics

Resolved 41
Avg. Amount $ 589
Avg. Complaint Duration 22 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.9/10 36 reviews

Top reviews from our players

I would just like to warn all players about this casino as i joined up with them got all sorts of good bonuses. So i made around 15 - 20 deposits and was a vip member. It all went wrong with this casino when I made a few withdrawls they were simply to slow to pay me so I made a complaint on AskGambers and they blocked my account for doing this.

This is totaly unaceptable as I have a right to complain if they go outside thier withdraw time frame so I would not go near them.

Inactive user

Another no deposit bonus another casino. Club gold casino 33 Euros no deposit bonus 75 x wager maximum cash out 50 Euros 2 days to meet the requirements upon accepting the bonus. All in all not a bad deal.

Of course the standard rules apply that you can use the bonus only on some games. In this case Marvel, Branded or Progressive are excluded. One thing that surprised me was that on AskGamblers it said that this casino uses Playtech and instant play but there was no instant play on their site. I contacted their live support, upon downloading and installing the software, which was very fast and pleasant and confirmed that this casino only uses Playtech software.

The casino software is very good and easy to navigate with extremely good graphic. I started playing Azteca which is a nice 20 pay line slot with very good graphic and interesting music. It has the standard10, J, Q, K symbols The Aztec Pyramid is wild and scatter is golden mask. After I few minutes of playing I was surprised to get a bonus. The chamber of gods with a number of golden statues to choose. It looked very rich with all that gold flashing around so I was hoping to get a lot richer on my account balance but in the end I was only 2.5 Euros richer. Not a big amount but it got the adrenalin pumping and temped me into playing on. After about 15 minutes of disappointing play and watching my balance sinking I got 12 free spins x 3 multiplier. I was playing on 0.40 total bet so I was praying for one big win. As the spins went by there were some wins but nothing too exotic. In the end I had a descent 15.6 Euros plus on my balance.I played for a while and decided to come back tomorrow and give it another shot.

Overall I like this casino a lot. Good bonus, good live chat support, good games. I will surely make a deposit here after I try some of the other games they have to offer. I give them 9/10 only because I don’t have any withdrawal experience which I hope to change in the future.

Hi! :) My next review, a casino not in the top 50 list - Club Gold Casino.

I started playing online about twelve or so years ago and Club Gold Casino was amongst the first few casinos that I had signed up with. Not having played at any online casino before (my experiences then were all gained from land based mini-casinos and arcades), I decided to stick with Club Gold Casino to familiarize myself with Playtech software. Way back then, free chips were given out on regular weekly basis. Not the fivers and tenners that you get now - they were the twenties kind! Woooweee! Ahhh...those were the days. So, whenever I got this free chip, I would play with my real money account, otherwise, I would be practicing day in day out in the fun mode. Nobody said it would be easy to familiarize oneself with any 1 software, and I knew that, hence my determination to really major at Playtech software. After several years of practicing, yes, years, I finally moved on to the next step - playing with real money. Yes, you can say I graduated from Club Gold University, majoring in Playtech, hahahaha.

The road to success was never an easy one! Deposits after deposits got burnt. Misses after misses. When I finally made my first win, it was only a small one, but a big step for...not mankind...but mekind, hehehe. Confidence grew as I kept on going, really thankful for those regular twenties that keep coming in week after week. They certainly saved me a big bundle to say the very least! Now, after all these years of hard work and determination, my account has finally moved from red to black, and has remained in black since late 2012! If you need to know, Club Gold Casino is my best achievement so far! And I am so proud of it. :)

As Club Gold Casino moved on with the times, several changes became necessary and were soon implemented. One of them - those regular weekly free twenties have dwindled down to tenners, then down again to fivers, as what we are getting now. I guess it must have been real hard on Club Gold to maintain those free $20s as the number of members keep piling up. But the biggest item that I am missing out on now, as compared to before, was the discontinuation of WAGER-FREE DEPOSIT BONUSES. How many of you know of this, or can even remember these offerings? Not a lot I guess. It didn't last very long, but this was the SINGLE item that gave me wins after wins, that made my account go from red to black!!! It was like heaven sent! The offer went like this - deposit $20, get $40 ($60 too), no wagering required! Was that CRAZY or what???!!! If you had missed out on these one-of-a-kind promotions, you certainly have missed out on a super great money-making opportunity! Club Gold quickly came to realise this downside and discontinued the promotions. Needless to say, I was heartbroken!!! That chance of making quick easy money was all gone, disappeared, vamooshed, never to come back.

At this point in time, Club Gold Casino was my number 1 top favorite casino - for very obvious reasons! Other current promotions are still very good and sumptuous, like their GOLDEN5 promo, whereby you deposit $20 and get $40, but you can only play on the 5 games listed for that particular month. Different 5 games each month. I take up this promo whenever my favorite slot games come into the Golden 5 list. They certainly are fun!

Finally, I must comment here that Club Gold Casino NOW deserves a high ranking in any listing. Why? Their live chat hosts are very friendly and helpful, customer support is second to none, but most of all, gone are the days of delayed payments - the financial team at Club Gold has now improved by leaps and bounds! I have got my payments sped up from 30 days of old times, to 14 days, to 7 days, to 4 days, and my most recent payment - in 1 day!!! The only other casino that I get this kind of speed from is Omni Casino, and Omni is currently my number 1 top favorite, as you probably have already known. ;)

I have account in club gold casino about a year or so, and i can told you that this is probably best playtech casino if we speak about bonuses. Yes, they have a lot of promos and bonuses. Almost every day they sent me email with 100%+deposit bonuses, also every week they are giving away no deposits ( at thursdays), and for example yesterday i get email that today is their manager dino celebrating his birthday, and i can just request 5$ no deposit bonus on live chat. Of course i request this bonus and it was credited to me, operator also was very nice, wish me luck, and also tell me what deposit bonuses i can get. With 5$ no deposit and 50$ max. withdrawal there are not lot to do, but this is free, and you can get up to 50$ just for free, and i trying never miss such opportunites.

I start from Thai paradise slot with 0.15$ bets( it is min bet, with 5$ of course i can not just bet higher). On 4 or 5 spin i hit 3 scatters on last 3 reels ( yes, they almost everytime come in last reels, damned flowers), and special scatter was A, feature pay me 10$ , and this is nice i think for 0.15$ bet, but for some reason i decide to continue to play this slot and probably after minute or two of spinning i get scatters again, scatter was a girl, and i hit 3 of them which pay me nice 15$, so with 30$ on my balance i can easily play captain treasure pro on 0.40$ bets, but unfortunately Dino birthday was not lucky for me, and sea captain take all my money without triggering feature. But i should say that it was a bit fun! Verification takes for me 2 days, withdrawals a bit slow there, 4-5 days, but again, they give lot of bonuses.

That's all, thank you for reading my review about club gold casino, now i will give them some marks:
Support: A
Bonuses: A
Withdrawals: B- ( come on, 4 - 5 days is too slow)
Games selection: B

Club Gold Casino is Playtech platform that I have being playing in for quite some time. Club Gold always seems to offer various weekly promotions which I’m always very happy to receive in my email inbox.
The Blade slot game on this platform would be my most favorite among the many slot games that are offered in the Playtech gaming platforms.

Club Gold always offer nice no deposit codes which they send straight to your email. Which normally expire within 24 hours of you receiving it. So make sure you don’t forget to claim it like I sometimes do!
Its offers the ZAR currency as well as Dollars for those who prefer dollars, I receive weekly promotions from this casino which is fantastic as not all Playtech platforms do. They have also been offering a 10% wager-free promotion if you deposit using either Neteller or Moneybookers.

Club Gold deposit methods include; My Citadel, your standard Debit/Credit cards as well as entropay.
Glub Gold’s games categories’ are a bit different to some of the normal games that are offered by different gaming platforms. Club Gold’s offer Slots and Arcade, Keno (for those who love KENO) Tables and Card games as well as Roulette with Sports and Virtual games. There are 100s of games for you to choose from. What I have found is that do not go and click on too many games if you have just installed the platform. Each game depending on what type of game it is, do take abit of time and data to download. Rather click on one game, wait for it to download first. Before clicking many. I learnt the hard way.

Unfortunately players from the USA are restricted from playing in Club Gold casino. They do offer a 24/7 support if you do encounter any problems.

If you love Playtech gaming platforms then I would strongly suggest Club Gold casino.

One day I was searching on AskGamblers a casino who offers a free registration bonus! I found club gold casino and I decided to sign up and to join this free promotion! The promotion that I chose was 20 $ no deposit bonus for new registered users who need to be wagered for 50 times which is a little hard to do some profit and this thing I don`t like at this casino because allow you to go home only with maximum 50$.

I downloaded the free software of club gold casino and I signed up with my personal data and I enter the bonus code CLUBGOLD20 and I received 20$ bonus but I forgot to play immediately and one day when I was at shopping my phone ring.I answered and it was someone from club gold casino that remember me thet I have an unusedbonus who can be played at slots,it was my registration bonus that I forget to use it! But was a problem when I arrived home and I opened the club gold software I forgot my account details. I searched on my mailbox but unsuccessfully. The only way to find my account data was to contact club gold support and they was fast and prompt and give me my account information. This is a good thing because they offer you very fast support to your problems.

My bonus was ready to be played,club gold has a lot of games to be played and I choose to play at The Incredible Hulk !After 2 - 3 hours of playing I was almost wagered the bonus but I was unlucky and I didn`t won nothing than experience.A strenght of this casino is the interface and the multitude of bonuses and games and a good support team but the wagered requirements are a little high!

I found this casino on AskGamblers because I was searching for a no deposit bonus to play with and tried their no deposit bonus which is 33$! This bonus has 50 x wagering requirements, not so good but is acceptable because its a no deposit bonus! So I started playing Iron man 2 slot but have no luck to complete the wager requirements!

Now I am thinking to deposit and take advantage of the welcome bonus which is 400% up to 2000$!But again,the wagering requirements arent so good because for eg.if you want to deposit 50 euro you will receive 200 euro bonus and will play with 250!If you want to withdraw you will need to wager the deposit+bonus 55 times, 250 x 55 =1 3750 euro and I think is almost impossible to wager! This is the bad part because this casino has a wide variety of games to play! They have over 300 slot games, baccarat, blackjack, craps, roulette and video poker! Another advantage of this casino is the excellent support, you could contact them via live chat, calling free of charge or via e-mail! The payment methods they have are: credit card, Neteller, Skrill, Ukash, instadebit, paysafecard, webmoney, moneta and many others!

Now I would like to rank this casino from my experience:
-welcome bonus 9/10
-wagering requirements 7/10
-software 9/10
-support 10/10
-payment methods 10/10

So,overall 9/10 isn't bad for this casino but if they could lower the wagering requirements for welcome bonus would be great but this is just my personal opinion, maybe others are considering that the wagering requirements are just ok! So I recommend you to play to this casino because they have good games, good support team and if you could get over the wagering requirements you could have fun and maybe win some money!

Clubgold casino is also was checked by me, so sit down in the circle and listen. I decide to download and play this casino because they offer me 20$ no deposit bonus, and like every gambler i like no deposit bonuses, why not?

So, bonus was received automatically without any questions and problems. I start playing on captain treasure pro, as i stated, i preffer all slots that similar to book of ra and have expanding scatters in freespins. But no luck( of course no luck, i played this 20$ no deposit with 0.9 bets, and lost quickly), so i ask live chat what bonus on first deposit i can get? They offer me a nice 250% welcome bonus, and i decide to take this offer and deposit 50$, to play with 175$. So , this was done, but i do not like their bonus rules, that i can not play jackpot games. Of course, no chances to hit jackpot with this bonus :(

So I start from slot called juzz club or something like that, and start playing 1.5$ bets. Get few features, but nothing really nice, so i switch to panter moon slot, and keep spining but now at 1$ bets. Again no any luck, and with 130$ i try sparta, there won some nice money, and with 200$ go to captain treasure pro again. There i see unbelievable swing of unluck, and i made probably 300 spins without even get feature :( So, with 50$ left i go to thai paradise, and there lost my money at 0.50$ bets.

No happy end here, sorry gamblers. May be next time and in another casino.
Club gold casino have lot of nice bonuses, and nice support. But i do not like this casino because i can not play jackpot games with bonus funds, this is big minus for me, so i never deposit there again.
Alexmou12 for askgamblers.com ;)

Inactive user

The beginning of my experience at Club Gold derived from the Free Chips I got for $20 plus many deposits after for $20 and $50 amounts thanks to the attractive 300%-400% bonuses they offered. I had pure entertainment from this $20 bonus winning on normal video slots. They exclude games that did no contributions like Marvel Jackpot slots. Every so often Club Gold would run a promotion called the Thursday Gold Rush.

What this is a promotion for every player to take the opportunity to collect a free chip of $5 every Thursday. I always wait until after 8:00 EST on a Wednesday to get a head start on the free chips they offered on Thursday. The code always ends up on a Thursday via email and to get it much earlier I would open up the chat window when they are available and say the password, "I Love Club Gold!" after 8:00. Once they acknowledged my 4 words open sesame! They will reply with "We love you too" along with the code and instructions on how to redeem the free chips. If the time to claim them is too early they would tell me I have to wait until Thursday or in a few minutes depending on the hour I claimed them. I took the code under the bonus section of the cashier and entered the code. A pop up message comes out saying only slots, and other games are the only categories that provide the playthrough. I think it was Slots, Keno and Scratch cards. It's been a long time since I played here. Most often I lose the chips. The wagering is too heavy to take down. If after about a month, a few months or a year that I haven't made a deposit they will prohibit me from taking part on the Gold Rush! Haha it is Roger's Bingo once again.

I play bingo once in a while if you are wondering and I will write a review about it when the opportunity comes knocking in the future. The same thing happened here in Club Gold. There are other promotions they offer on occasions. I see on a monthly basis they have this quiz of the month asking a question about anything from who won the races in 2002 or who was the first astronaut. It is a pop quiz of one random question to get $10 free chips.

I used to think Club Gold is cool with all the offers they have, now I refused to ever come here again! Whenever I had the chance to withdraw there were problems! Problems with support telling me I cheated on the bonuses I used, I need to make a deposit to cashout with the method of choice, my cashout will be process in the next day but never came. Over and over again I would here these excuses. It bothers me that a rich looking casino would have very cheap manners and cashouts that paid in thin air particles.

All in favor that Club Gold is the worst Playtech casino alive please say Aye! 0 out of 10 goes on Club Gold!

They offering a lot of no deposit bonus via many gambling sites so I decided I check after they casino and I give a chance to them. I didn’t like to risk my money so I read about them carefully.

I saw they had a lot of complaints from angry users with some unique case.
This casino sometimes seems a little bit scam but some case they seems fair so I would like to get a personal experience from them.

They use Playtech software but didn’t own the full scale of the slots from it. I missed some marvel jackpot machines from it. I didn’t understand why they didn’t bought that machines but after I played their games I knew it. (I’m think the marvel games are expensive and they give the best chance to win some big). So after I registered I get the no deposit bonus and I wanted to know some hided terms and conditions so I went to the live chat but it is always offline.

I started to play with the artic fortune. This is a 20 line slot with free spins and bonus games (usually I played this game after I bored the marvel jackpots machines). I needed to wager my no deposit bonus x50 so I played with one euro per spin.
I was luck and get the free spins but I didn’t win big from it but I doubled my balance to 68 euro.

After that I played with the rocky slot with the same bet. I played my whole afternoon at this casino but the final I lose my no deposit bonus before I met the wagering requirements.

So I didn’t go through the verifying and the withdrawal process but from the complaints I think they can find excuses to do not pay users if they win some big.

Thank you for the reading!

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play