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Average Complaint Response Time: 4 days
Average Complaint Response Time: 4 days

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Casinoval Review

  • Powered by unique Amuzi Gaming software
  • Selection of slots is comparable to that of larger casinos
  • Very descriptive and helpful table and video poker pages
  • 24/7 support through live chat, phone, and email
  • Protected by 128-bit SSL encryption
  • Certified fair by BMM
  • Very limited table game selection
  • Few video pokers
  • Fairness seal does not link to a certificate
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General info & Latest Promos
Website http://www.casinoval.com
Established 2010
Owner Creative Software & Services N.V. Casinos
Casino Promotion

Casinoval is an elegant online casino that features a rich red theme. The casino is one of the first to be powered by Amuzi Gaming, a software developer that focuses on delivering completely unique video slots as well as popular table game and video poker favourites. The casino is licensed in the jurisdiction of Curacao.


Since Casinoval uses one of the rarest software platforms around, it's very likely you've never seen any of their slots before. For anyone looking for something different, this should come as a refreshing change. They have dozens of different games with various themes, such as Magical Fairies slot, Zulu King slot, Splendida Venezia slot, and American Wild slot. In addition to offering different types of features, the very structure of some of the games is quite unconventional.

Although the number of slots is impressive, the table game selection is certainly not. Currently Casinoval only has blackjack, American roulette, and European roulette. The one thing that sets them apart from most casinos, however, is their very descriptive explanation of how each game works. These descriptions even include mathematically accurate strategy tips that will give you a better return on your bankroll.

Casinoval also features a total of 4 video poker games: Jacks or Better, 10s or Better, Bonus Poker, and Jackpot Poker. Compared to most other online casinos, this is a slim variety. However, Casinoval includes a very descriptive set of strategy tips that can seriously benefit anyone who is not an expert in the world of video poker.


Nothing is more frustrating than not being able to get assistance when you are confronted with a problem. To ensure that you are able to get the help you need, Casinoval has put into place three different methods of contact. For most inquiries, the most convenient choice is live chat. This online feature can be accessed directly through the Casinoval website. They also offer a phone number based in the US - make sure to dial the country code +1 to use it. You can also simply send them an email and expect a reply within 24 hours.

Security and Fairness

Even though Casinoval is fairly new to the business, they understand the importance of giving players a safe place to gamble. To ensure that your personal and financial information stays put, they have encrypted their network with 128-bit SSL encryption. Furthermore, everything you send to Casinoval is guarded by a strict privacy policy.

Because Amuzi Gaming is not very well known, it is good that Casinoval demonstrates that it is fair by placing the BMM Compliance: RNG Certified seal at the bottom of their website. Unfortunately this seal does not link to any third-party report that can be viewed by the public, but we have no reason to believe it is anything other than genuine.


Casino details
More Casino Details More details
  • Website

  • Software

    Amuzi Gaming
  • Deposit Methods

    EcoPayz, Electronic Funds Transfer, MasterCard, Neteller, Ukash, Visa Electron, Entropay, Local/Fast Bank Transfers, Skrill, Wire Transfer
  • Withdrawal Methods

    Bank Wire Transfer, ECO Card, Neteller, Visa, Entropay, Local/Fast Bank Transfers, Skrill
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-7 days

    Pending Time: 24-48 hours

  • Affiliate Program

    Affiliate Boosters
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Estonia
    • France
    • Italy
    • Puerto Rico
    • Slovakia
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • Currencies

    Euros, US dollars
  • Languages

    English, German, Spanish
  • Licences

  • Company

    Creative Software & Services N.V. Casinos
  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Support Phone Telephone: 1-(403)-668-4911

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Casinoval Reviews by Players


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katemak 1253 reviews
Reviewed on December 28, 2014


I was searching for some free chip or some free spins,but honestly i am more happy when i find some free chip ,because free spins can win you nothing sometime.So that way i came across Casinoval which was really new and not so known casino for me offering 30 euros free chip just to become their player. So i was searching a bit about them ,but since i didn't find anything bad i decided to join the and take advantage of their free chip.

Casinoval need to be downloaded ,just because they don't have instant player version,which i did,sign up very easily ,so when i sign in there was no free chip in my account so i needed to contact their support.I talked to the support and the free chip of 30 euros was on my account,although i was having trouble with their support,just because they were telling e that my country was not eligible for the free bonus,but as i read their Terms my country wasn't listed in the restricted countries,so till i explained they need to look and read their terms it surely took me a while till i get my bonus and back then i was not satisfied with their support at all.

So when i opened their games i was surprised ,because so far i have never played those slots anywhere else so everything was new for me.I decided to play with the 1.25 so the next minute i know i was out of money,well the bet was bigger and i waste the money really fast.I did liked their casino and as i read about them they are ok casino,who are paying their players and that's most important to us.So lets get back to the support ,because i had negative opinion about them,but lately they have improved ,big time and the reason why i am telling this,its just because 3 times from them i was getting free chips from them on fb so contacted the support and they were very pleasant and friendly ,so by me they improved much better.

I like this casino,but when i saw now on Askgamblers having complaints I am having doubts should i deposit there or not,because i really enjoy and like their games.
blondie 1397 reviews
Reviewed on November 30, 2014


Hello, askgamblers! I've been spending some time looking for some interesting ND offers and Casinoval 11$ ND bonus was the reason I singed up there. Besides, they are powered by Amuzi Gaming software and since it's something I haven't tried before I felt excited.

To play there, you have to download their software, because it is the only playing method they offer, but that was alright with me. The download and sign up wasn't the fastest, it took me about 15 minutes to get started. Then I tried to open the download and it showed-updating.., and then the window just disappeared. I thought maybe there was something wrong and downloaded their app again, but the same thing happened. I didn't understand what's wrong, because the registration was successful.I contacted their live chat on casino page and explained the situation. The chat was very fast and nice. I had to provide them with my nickname and password. My conversation with support were about 15 minutes long, they couldn't find a reason why I was having problems. But they really tried hard and sent me instructions for they download that might help me. It took me a while, but after all I was finally able to login to my account.

all these problems I had made me even more eager to try their games.Chat consulted me and told that my country was restricted from their free chip bonuses, so I went with their minimum of 10 eur from skrill.I played only Mermaids Melodies. I have to say the look of it was really great, design fresh. I placed 1 eur bets and very soon get busted, however, the game was great and at least I had a nice time, even while losing.

I had a very complicated experience at Casinoval, but I must say I am attracted to this casino and I will make another deposit there sometime to try their game called Gladiator, it looked interesting. This casino is somehow different than others I've played at. I liked the game I playd, the look is refreshing and their support is amazing, they helped me anyhow they could.


At first I said that I don't have any problems with download-only option, however, if they had some other playing methods too, I would have saved my time and nerves.

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