Casinoval

Hi,i have an application for raising money from my acount,but they do not give it to me.
First request is from 25.1.2019 for 200€, second 1.2.2019 for 150€,third 19.5.2019 for 450€ and the last one 3.6.2019 for 200€.
I contact to them evry month and the answer is always the same.that they have same technical problem and that be resolve in the and of the month or next week.

Please help me if you can

$50

Withdrawals still unpaid

Not receiving my withdrawals

€1,000

On 14 April 2018 I made a withdrawal to the amount of 522 euro ($603), via neteller. I uploaded the necessary documents and I got an email (23 April 2018) that my account is successful verified with my documents, casinoval told me the process of my pending cash in will take between 5-12 business days. On 1 May 2018 I made a second withdrawal to the amount of 827 euro($969), they told me again that the process takes between 5-12 business days. A month a half later (from my first withdrawal request) I have not received any money. I contacted casinoval via email every week and each time they say: "We are having some issues with our payment processor, your pending cash in will be processed by next week" but weeks pass and I am still waiting for the money I won. Instant deposits but withdrawal takes months. Is this fair?

Not paying my €70 withdrawal

€1,349

On April 20, I requested a 70 euro withdrawal at Casinoval. They asked me for the documentation, I sent them to them on April 21 and then they told me that they did not accept the utility bill in PDF. The next day I sent them in a photograph. Today I claim when I am going to receive my payment via Neteller and they tell me that they wanted to pay me for Skrill because they have problems with Neteller. I accept to charge for Skrill and then they tell me that they have problems with the payments and I will be able to receive the money next week. A real shame. I did not receive my money either from Neteller or from Skrill.

Not paying out my winnings

€70

Hi. Casinoval sent me a voucher for my birthday and got a profit of 50 euros. I requested the withdrawal on March 24 and they said between 5 and 12 business days. I sent all my documents, which were approved. I still have not received my payment. I think a lack of respect. Thank you.

Giving me the runaround and not paying!

€50

on the 14th of February I withdrew 160 dollars from this site. There terms and condition state payment within 5 to 12 business days from date of withdrawal depending on player status. I waited 14 days total then asked where my withdrawal was.. they said my withdrawal did not go through properly even though I contacted live chat on the day when I withdrew and they said it was correct and on their system.. they told me they were going to reverse the withdrawal and pay me manually . They reversed it and reentered the withdrawal date now it shows the 26th of February.. Instead of paying me they now stated the withdrawal would now take a further 5 to 12 business days 2 days ago jean in customer support told me it would be done in the next 2 days Still it has not been paid has been a total of 21 days so far... I have atttached correspondence below I have heaps mre at least 20 emails back and forth

Won't credit my missing deposit

$160

I deposited $70 at Casinoval last friday (July 11th). After contacting live chat to see if a bonus could be applied to the deposit.. the chat agent erroneously removed my deposit completely from my account, and could not add it back. (apparently they can remove a deposit, but cannot reverse their mistake!) I have now been waiting 6 DAYS for my missing deposit to post to my account, and have sent several emails. I was told on Monday that the issue would be resolved.. but it is now Wednesday night and the funds still aren't in my account! This is not a way to treat long-time customers... especially since it was no mistake of my own. You shouldn't give agents the power to remove deposits erroneously if they cannot reverse this mistake. Please add the missing $70 to my account (without any bonus) as I was told would be done last Friday... which I will then withdraw back to my bank... I don't feel like your casino deserves my business anymore after treating me like this. Also, please review my live chat transcript from Friday July 11th with your customer support manager... clearly this is a training issue that needs to be resolved.

Cancelled payout, closed account

$70

Casinoval sent me birthday bonus, which I wagered, when requested payout, closed my account (account was created in 2012 year), reason - multiple accounts being made, which is 100% not true. I have only one email account which I use all time and I see there only one casinoval account. Live chat operator told me: our risk dept has found more accounts very similars to your account, but similars don't mean that they are mine.

Withdrawal Delay

Played at casino val , used a bonus met the wagering requirements for the bonus and withdrew. Sent my documents also.

Everything is ok, and they have said that they shall pay me, but seems like there have been alot of delays.

The withdrawa(s), have been pending roughly 3 weeks, i won 4500€ and withdrew it in 2x 2250€ batches.

The casino has been very nice in responding, and they have assured me that they will pay, but to me it seems that should have already happened. Their terms claim 7-10 working day and 3000 max per week, so i should have recieved the full withdrawal about now however i have recieved nothing so far ;(.

Im sure that the casino has good intentions to pay me, i just wish they did it ;(

Please pay the withdrawal to me either via my deposit method neteller, or the other method i responded i can take the withdrawal which is skrill, or using both. Either one of these options work for me.

€4,500

Changed terms

Hello, I received bonus for sharing casino at facebook, met all wagering requirements, but today get email from them:
Your balance has been set to zero, as the $15 FREE bonus is not available for your country. It was activated by mistake. Please refer to the terms and conditions here: http://www.casinoval.com/terms/terms_15fa_en.html

When I registered I read Bonus terms, there was not any country restrictions. They just changed terms one day later than I get this bonus, and do not wish to pay, answer was - Casinoval reserves the right to change these Terms and Conditions at any time.

Casinoval Complaint Stats

Resolved 7 / 13

Avg. Amount $672

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

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Player Rating

6.9/10 ● 14 reviews

Top reviews from our players

paquito76

I got a no-deposit bonus code for Casinoval from somewhere on the net and after a quick search I was a little bit thrilled about the opportunity to try out this casino as I've never heard of them and Amuzi Gaming who power the platform was a totally unknown participant for me. The registration and bonus claiming process was fluent and error free. The main Lobby screen is simple and easy to use. At first looking of the games repertoire, I was shocked. They have 30+, 5-reel slots with various paylines between 25 and 1125 but there's no any classic 3-reel machines. The table games are consist of only American and European roulette. No blackjacks, baccarat at all, not to mention games like keno or bingo. It's safe to say the available supply is very poor here.

As my player balance was very limited I played just a handful of slots but I really liked Fantasy Garden and Magical Fairies. More I played with them more I found their graphics are excellent and beautiful. The flowers, little birds, fairies characters with great background design, really create a wonderful atmosphere. They are very well done, some others I tried are not so perfect. I liked at their games the 'spin & stop' function and the gamble feature but I think it would be better if the Lucky Draws info bar wouldn't be appeared there simplified the bottom part of the screen. There was one thing that made me angry. Though they show us how much pay the winning lines but they're blinking so fast alternating between each other that it's very hard to see it and therefore it is almost useless. I think there are some things there waiting for fix.

The lack of some type of games is a major drawback at Casinoval/Amuzi. The potential is definitely there but they must broaden the range of casino services.

goldenmember

Casinoval is a casino based around the Native Americans and Nature theme.I guess that it makes sense since Native Americans do run a lot of casinos.The casino games are based around Amuzi Gaming, which is a gaming software package that I have never played.I am used to playing all the regular software, and I do admit when something new comes along I am interested in getting started.The casino is download only, unfortunately there is no flash option.One thing that is annoying is the download takes a long time – for those with short attention spans, you might get slightly frustrated because we have been spoilt by instant play casinos.If you were expecting that it is US accepted, then you would be wrong, despite its theme it is still very much restricted in several countries.

Looking at the bonuses the casino offers – they are very tempting – they offer some of the biggest casino bonuses that you can get.When you start playing at the casino, you will find all the games that you would typically find at a casino.As you would expect there is little difference in the table games and card games.Where the casino really stands out is that it offers you a selection of different slot games.I tried playing at Circus Carnival which is one of their 5 reel games – they are every bit as good as casino games you will find elsewhere and are very 'video animation based.'Lots of their games also feature bonus symbols where you can get wild cards, free spins and even bonus rounds.

The progressive games start off with only 1 cent per spin, which is great compared to most casinos that require 1-2 dollars per spin.I would say that overall this is definitely a casino that is worth considering.If you like slot games, and you want a change from playing the same old Marvel slots (who doesn't get tired of them), then you can give them a go here.

cocopop3011

I came across Casinoval Casino a good few months ago at the time they were offering 30 euros free no deposit required. I hadn’t played at a casino with these games before but I will play at any casino if they offer one as good as this.

Casinoval Casino is powered by a software that I have never ever heard of called Amuzi Gaming, and let me tell you it does not like the Linux Operating system at all so I had to play it on Windows this was quite disappointing but never the less it was exciting to play at a casino where all the games were brand new.

I registered and had to email their customer support team in order to receive my free euros. I did not have a response to my first email after 2 days so I sent a second email and received a reply to this the next day saying the free money was in my account waiting for me. It came with a wagering requirement of fifty times. Fifty times is not too harsh when you’re starting with 10 euros but starting with 50 euros makes it slightly more tricky meaning you have to wager a total amount of 1500 euros before you can make a withdrawal.

There is quite a number of slots to choose from and because it was all so new to me I had a little go on all of them just a few spins here and there to see which one really drew me in so I could carry on playing it. One of my favourites became Arctic Wolf which is a 50 line slot with stacked wilds and free spins. A lot of their slots on here are ‘243 ways’ and ‘1125 ways’ so if you want to play these you need to be prepared to spend quite a bit on a single spin in order to win.

Overall I enjoyed playing at this casino. I personally wouldn’t deposit here as I can’t play in GBP (£) I can only play in euros and if I am putting my money somewhere I like to know it is my own currency.

scyan