What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casinoval - Withdrawal Unfairly Cancelled And Possible Identity Theft

UNRESOLVED
Complaint Info
Disputed casino Casinoval
Reason Bonus terms violation
Amount $ 50
Posted on February 25, 2020

I received an email from Casinoval for my birthday with a no-deposit bonus in it and I decided to play. I lost the bonus but then everyday I was winning some lucky draw and €20 were credited to my account. I managed to wager the bonus and I had above €200 in my account, however, according to the bonus terms the maximum allowed sum for withdrawal was €50 so I requested it to my Skrill.

After several days I decided to ask what was the problem that my withdrawal was still not processed and I was told to verify my identity and provide some signed documents. I DID! Then some man Eduard contacted me and told me in the email that my country was not eligible for bonuses, pointing to some fake Terms&Conditions and article 27 which had different text than the stated in the email that the bonuses are not available.

This is pure scam and I was informed that my withdrawal is forfeited ONLY AFTER I provided my documents to them, although my country was stated by the time of opening an account with them.
There is no other logical explanation than IDENTITY THEFT! I haven't breached any rules, there is no bonus abuse or something like that.

I upload the Terms&Conditions and their answer pointing to clause 27 which in the Terms&Conditions is different. In addition to that, I upload the whole chat history with their support agent.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy