I received an email from Casinoval for my birthday with a no-deposit bonus in it and I decided to play. I lost the bonus but then everyday I was winning some lucky draw and €20 were credited to my account. I managed to wager the bonus and I had above €200 in my account, however, according to the bonus terms the maximum allowed sum for withdrawal was €50 so I requested it to my Skrill.
After several days I decided to ask what was the problem that my withdrawal was still not processed and I was told to verify my identity and provide some signed documents. I DID! Then some man Eduard contacted me and told me in the email that my country was not eligible for bonuses, pointing to some fake Terms&Conditions and article 27 which had different text than the stated in the email that the bonuses are not available.
This is pure scam and I was informed that my withdrawal is forfeited ONLY AFTER I provided my documents to them, although my country was stated by the time of opening an account with them.
There is no other logical explanation than IDENTITY THEFT! I haven't breached any rules, there is no bonus abuse or something like that.
I upload the Terms&Conditions and their answer pointing to clause 27 which in the Terms&Conditions is different. In addition to that, I upload the whole chat history with their support agent.
Complaint Info
Casinoval Complaints
- 7 of 13 resolved
- 4 days avg response
- 5 days avg complaint life
- 672 USD avg amount
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Unresolved
Casinoval - Withdrawals still unpaid
€1,000
Unresolved
Casinoval - Withdrawals still unpaid
Hi,i have an application for raising money from my acount,but they do not give it to me.First request is from 25.1.2019 for 200€, second 1.2.2019 ...
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Unresolved
Casinoval - Not receiving my withdrawals
€1,349
Unresolved
Casinoval - Not receiving my withdrawals
On 14 April 2018 I made a withdrawal to the amount of 522 euro ($603), via neteller. I uploaded the necessary documents and I got an email (23 April ...
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Unresolved
Casinoval - Not paying my €70 withdrawal
€70
Unresolved
Casinoval - Not paying my €70 withdrawal
On April 20, I requested a 70 euro withdrawal at Casinoval. They asked me for the documentation, I sent them to them on April 21 and then they told me ...
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Resolved
Casinoval - Not paying out my winnings
€50
Resolved
Casinoval - Not paying out my winnings
Hi. Casinoval sent me a voucher for my birthday and got a profit of 50 euros. I requested the withdrawal on March 24 and they said between 5 and 12 ...
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