Ag Awards

Casinoval - Withdrawal Delay

Complaint Info
Disputed casino Casinoval
Reason Delayed payment
Amount € 4500
Posted on July 15, 2014

Played at casino val , used a bonus met the wagering requirements for the bonus and withdrew. Sent my documents also.

Everything is ok, and they have said that they shall pay me, but seems like there have been alot of delays.

The withdrawa(s), have been pending roughly 3 weeks, i won 4500€ and withdrew it in 2x 2250€ batches.

The casino has been very nice in responding, and they have assured me that they will pay, but to me it seems that should have already happened. Their terms claim 7-10 working day and 3000 max per week, so i should have recieved the full withdrawal about now however i have recieved nothing so far ;(.

Im sure that the casino has good intentions to pay me, i just wish they did it ;(

Please pay the withdrawal to me either via my deposit method neteller, or the other method i responded i can take the withdrawal which is skrill, or using both. Either one of these options work for me.

Posted on October 27, 2013

They have paid HALF of my withdrawal. It would be nice if they commented the issue here, and paid me in full, cos its been nearly a month since i won and withdrew. Anyhow seems like its coming although slowly.

Posted on October 30, 2013

they paid me in full today, so the complaint is solved. Its strange they never commented on the issue here though ;(. I wish they still do.

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