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CasinoLuck

Item: CasinoLuck
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 89 reviews

7/10

89 reviews

Complaint Response 23 complaints

2 days avg. 23 complaints

What we like

Variety of games
Instant play, mobile
Customized live chat offered
Software is proven fair by TST
Software is proven fair by TST

What we don’t like

Various restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

CasinoLuck Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.casinoluck.com

Established

1999

Licences

Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority

Company

Aspire Global International Ltd.

Affiliate Program

Casino Luck Affiliates

Languages

English, Finnish, Norwegian, French

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

Bank Wire Transfer, Neteller, Visa, Sofort, Giropay, EPS, Euteller, Trustly, Skrill, Skrill 1-Tap, Zimpler, Paysafecard, Payz, MasterCard, PayPal, Rapid Transfer, AstroPay Card, Wire Transfer, instaDebit, Easy EFT, Interac, MuchBetter

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Entropay, Skrill, Skrill 1-Tap, Payz, Trustly, MasterCard, PayPal, Rapid Transfer, AstroPay Card, MuchBetter

Withdrawal Fees

Withdrawal Limit

EUR 7,000 per month

Currencies

Canadian dollars, Danish krone, Euros, British pounds sterling, Norwegian kroner, US dollars, Australian dollars

Pending Time

48-96 hours

Withdrawal Times

E-Wallets 0-48 hours
Bank Transfers 2-6 days
Card Payments 2-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, IGT (WagerWorks), iSoftBet, Quickspin, Light & Wonder, Big Time Gaming, Foxium, Merkur Gaming, Blueprint Gaming, Just For The Win, Lightning Box, 2 By 2 Gaming, Reel Time Gaming, High5Games, NextGen Gaming, Old Skool Studios, Elk Studios, Inspired, Skywind Group, Thunderkick

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

Phone Support

+356 21316590/1/3/4

FAQ Section

Suggest an edit

CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG Gaming, Evolution Gaming, and Nyx Interactive.

Games

Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.

In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.

Support

CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.

Responsible Gambling

CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.

Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.

Certifications

CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.

Complaints

Read the complaints other players have left for CasinoLuck. Learn more about complaints.

Show all complaints

Submit complaint

Not able to get winnings

I made a small withdrawl of £80 on Wednesday 28th November. Today is Monday 3rd of December and it is still pending. Every time I speak to someone they say it will be done the next day or there’s a problem with my documents. I had an email to say my documents had been approved on 28th Nov. I spoke to an agent today who said the payment department was not available (of course) and he would get his manager to email me as a matter of urgency. Well that was 9 hours ago and I’ve heard nothing. I do not mind waiting for my money to clear once it’s been processed as I know this can take a few days, it’s the fact that it is still pending and it is literally like it’s just being left there and no one is doing anything about it. I have played on hundreds of casinos and have never known winnings to be pending this long, with no one helping me or dealing with it.

Resolved

£80

Waiting 20 days on a 10,000 SEK withdrawal

13 September i opened an account on CasinoLuck. I played the welcome bonus and i manage to win 10 000 kr. I made a withdraw, i am still waiting after 19 days. I have not been given any information and they not answer my mails. I followed they bonus rules, i read them before. I feel bad, i dont know whats going on, i feel helpless. Please help me- Nicklas

Rejected

kr10000

Missing funds due to game glitch followed by inadequate investigation of the issue

I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino accounts I have opened (via AskGamblers) have always been examined by me on AskGamblers, I like to play at fair and reputable casino's. I have a positive track record and large game plays at many of them. My faith in the online gambling industry has always been high and I have always been telling people: "as long as you select reputable, licensed and audited casino's, you are better off than in your local casino due to the high RTP of online casino's". Right now, I am afraid that I cannot be that big spender and ambassador for the online gambling industry anymore. On Tuesday night 14th / Wednesday morning 15th I deposited EUR 7100,- in total at CasinoLuck. After make my last deposit for the 'night', EUR500,-, I was finally lucky. While playing EU20,- per bet on the game Renegades, which I recently discovered and which is one of my favorites now, I got a bonus game. During the first free spins, my balance went up form 500 to over 2500. Than the bonus game got retriggered and I was extremely excited since my balance went up from 500 to over 2500 in the first spins only and I had a lot of spins left. With over EUR20,- per bet, one might expect that my EUR 7100,- loss that night might be deducted big time or even turn out to be a win! But, unfortunately, short after the retrigger of the bonus game, "my session timed out". This was an error from CasinoLuck in the middle of an active and retriggered bonus game. No lost connection, no internet problems, just a session which was timed out by CasinoLuck. Normally, one can experience this while not being active for a while due to safety purposes, which is good. But I was in the middle of a EUR20,- per bet retriggered bonus game. Well, this is not convenient and spoils the excitement of the moment a bit, but I experienced similar situations at other casino's before and after logging back in I always found that my balance was in order and the pending bonus games were continued, so fair enough. But not this time. After logging back in, my balance was down to approx. EUR 500,- which was my balance right before the bonus game started. All the bonus games were gone. I tried some low value bets on the game Renegades, hoping that my previous session would be restored but none of this all. I immediately tried to contact live chat but they were closed. Than I immediately sent an e-mail explaining the situation and asking for help. I stayed up until the morning in order to be able to contact live chat as soon as they 'opened up'. No solutions were given at that moment, they escalated it to the technical department. I contacted live chat later that day in a really polite way, they told me that they 'really needed me to be a little bit more patient'. A day later, I received an e-mail from them: Dear XXXXXX, We thank you for playing at CasinoLuck and hope you are enjoying. I am writing to inform you that our technical department has checked your bets and as per our Disconnection Policy this round was automatically finished for you when the connection was lost. The 2500 coin win depends on the coin value you had. In this case the coin value was less than 1.00. I would also like to let you know that you have 50 free spins on Astrodice waiting for you to use. Well, in this e-mail they admit that there was a 2500 coin win in total but they claim that my coin value was less than 1.00. That is not true. My last bets were under 1.00 just to try to restore my previous session. So, it is not about my last few bets, this is about the bets before that. I gave them an exact time window. And those bets are gone. As well as my balance and bonus games. I cannot find these bets back in my game history either. But I can prove that I deposited large amounts of money. Sometimes in that (14 - 15 November) session EUR 1200,- in less than 25 minutes (500+200+500). Please tell me, how can I spend 1200 in 25 minutes with such low bets? I replied to this e-mail but did not get any respond. Until I was contacted by a personal VIP Account manager who called me for a promotion. She was not aware at all of the issue and told me that her colleague sending the initial e-mail was ill at home. I explained the situation to her. She would sort it out for me and come with a solution. I waited for days and after 5 days I sent a polite e-mail to VIP@casinoluck in which I asked for an update. No response. 27 hours later I sent another reminder. No response. Than I contacted live chat. I had to explain my situation all over again. Please see screenshot. Regina, my VIP accountmanager called my yesterday afternoon confirming what I was told on livechat. During my first telephone call a week earlier she asked me for proof and screenshots. How can I have screenshots if my session is timed out by Casinoluck and instantly after, I am redirected to the lobby to log back in? Should I make screenshots every split second while playing in order to be able to proof should anything go wrong? Nice business is this..! So, when she called me yesterday she confirmed again that 'there is nothing I can proof'. We cannot do anything for you. I am ready to send all e-mails over to AskGamblers upon their request. I have offered CasinoLuck to find a solution together without third party interference for 5 times. There is no other option left than filing a compliant here. AskGamblers, if you want to check my trackrecord at over 10 high ranked and / or AskGamblers certified casino's please let me know.

Resolved

Bonus not credited as advertised

I got a Comeback promotion in my mailbox as follow Deposit any amount and we will give you 100 freespins on either slot of choice Starburst Gonzo Spinata. My bonus was not credited upon my then depoist so i spoke to chat to manually give me them and i told em i'd like gonzo. They then claim its not possible to credit me with anything but 100 freespins on Starburst. I then complained that i should be granted for what promotion i was offered since Starburst spins are worth half in value then gonzo. They are not willing to give me for what i depoisted for and i need help with this its not fair at all and i refuse to get tricked

Resolved

Attempting to apply unfair rule which is not listed within their terms

I completed the wagering for my bonus, But casinoluck claim all of the net entertainment slots are only 50% contribution, Which is not stated in the terms and conditions. I believe they should be held to the terms and conditions as we players do. The live chat with my "VIP agent" Clyde: quote the terms and conditions for my claim on askgamblers Aaron: 6.Not all games contribute the same percentage towards reducing a player's wagering requirement. Wagers made on most games contribute 100%, with the following exceptions: Aaron: Jackpot games contribute 20%. Aaron: Keno, Cloud Quest, Tower Quest, all Table Games, Hi-Lo games and Video Poker games (except Jacks or Better) contribute 10%. Aaron: All type of Black Jack games, All Roulettes, All Jacks or Better Video Poker, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em, Blood Suckers, Jackpot 6000, Craps and Casino Hold´em contribute 0%. Clyde: so where does that say Net ent 50%? Clyde: Mate! it doesn't does it? Aaron: " Further requirements may be set, according to the type of bonuses. " Clyde: ok taking it to askgamblers Clyde: that term is far to vague to even claim Aaron: It does not specify the Netent games being 50%, the terms and conditions inform you that games do not have the same contribution to your wagering requirement. You can of course always ask for such information via email, live chat or telephone. Clyde: it should be listed in the terms and conditions, Thats what they are there for. Aaron: The bonus policy was very clear stating that there are different games that contribute differently to your wagering requirement. However I do understand what you mean Clyde. Usually when customers read the bonus policy they come to Live Chat to ask for more information regarding what games contribute 100% and so on. Clyde: you can't just say they have always been like that because a few weeks before I won a bonus playing the same game with 100% contribution. I counted it

Resolved

Slow withdrawal and lack of support

I joined casino luck and made my first deposit of $35 AUD using mastercard debit card on the 27 th febuary l had my account verified after 6 attempts and recived an email confirming this on the same day l put a withdrawal request in using the only method the casino was offering bank transfer on the 3rd of march l was told my funds had been rolled back into my casino account due to error with my bsb l made another withdrawal request on the 4th of march and later that day noticed my withdrawal was no longer pending but in pay and prossesing l contact support on the 9 th march and was told it takes 3 to 5 buisness days its now the 15th of march 11 days since l requested no withdrawal and 9 day buiness days since request l have contacted support 10 times in the last 6 days by email also left 2 messages and have not recived a single reply last night l was supprised to see live chat avalible so l spoke to them the lady told me inpay is the company that would be paying me the delay is they havent completed the payment provider hasnt done a kyc check or some rubish my sons birthday was last week l should have had the funds after trying to find answers when the casino were no longer even answering me l was shocked to see my funds could have been transfered back on my account or to my netteler or skrill acount instantly l would like to know who l can now take my complaint to cheers < phone number removed>

Resolved

$1200

Stalling 13,502AUD withdrawal to Neteller

Hello, I won some money playing at casinoluck and wanted to withdraw using neteller since I was told it would be within 24 hours and it was the quickest method. I did this and 24 hours passed with no action. I contacted them the next day and they said it would be within a few hours and I should not worry. More than 6 hours pass and I ask them again and they tell me they are struggling to get money into neteller and that bankwire would have been easier since they always have money in their bank account. I said ok and contact them again the next day and they say everything is OK and they are just waiting on the manager to sign off on the withdrawal. I wait for another day and contact them again since nothing happened and they tell me another security measure has been triggered and it's out of their hands. I ask for a time limit and they don't give me one and say it can be indefinite.... They just keep changing the story and at this stage I don't know what to do because they don't even give me a proper time frame. I have already verified all my documents with them in the past since I had a withdrawal from them before and nothing went wrong but now I am getting worried since ewallet withdrawals should never be this long and every other casino I use has never had this issue.

Resolved

$13502.92

No withdrawal option available

I have been trying to withdraw funds but casino has only given me 2 options that are not suitable. Inpay is not available to me because i am not a Belgium citizin and it directs me to a website not in english. Only other option is paysafe but when i have attempted to do this it will not process either. My deposits were made to casinoluck from my Visa and Mastercards and have previously had withdrawls to my Visa but told this is no longer an option for Australian players. They have not offered me with a solution i have been trying to work with them for 6days now

Resolved

Account suspended, security team has not been responding to my emails, winnings are not paid

I have won around 700 pounds completing their sign up offer. As I tried to withdraw, my account got suspended. I received an email from their security team saying that i need to send them the following documents: 1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front). 2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days. 3. A screenshot from within your e-wallet. 4. A close up photo where you hold your ID/passport next to your face. I submitted the documents 7 days ago. After that, sent them a couple of emails but did not receive anything from them. I tried to contact the live chat as well. The lady was very unhelpful, she kept repeating that I need to send an email to their security team, although I explained that they have not been replying to my emails and since they do not have a phone number one can call, there is no one else except the live chat left to contact. The live chat representative asked me if I have sent the notarised documents, which was a surprise, since I was not requested to send any notarised documents. If this is what it takes to receive the money I won legitimately, I will do it. However, nobody from their security team has contacted me after I sent the documents, which they have requested. She also told me that my account is closed due to fraud, which really shocked me. I sent an email to their team asking what fraud was she talking about, however have not received any answer. Do not really know what else to do and how to get in contact with them, since they have been ignoring me. It really annoys me that once you win, they do not want to pay a player. This does not seem right to me. I am really looking forward to find out their reasons behind mine so called fraud, since I am sure that I have not done anything wrong: only played one slot and did not exceed 5pounds bet rule, and receive my winnings, of course. I believe that somebody has to regulate such casinos more closely, because they are doing whatever they please.

Resolved

£700

Delaying too much for my withdraw request 1200 ZAR

Hello, I have had trouble to get my withdraw request 1200 rand last 5 days but I found here the withdraw time takes within 12 hours! I had got another payment of 2027 rand from their sister casino NextCasino within 12 hours after I made withdraw request. But unknown reason they don't process my withdraw request. I had sent my verification documents already where NextCasino had verified me but Casino Luck don't reply of my emails and process my withdraw request of 1200 rand only. Could you help me please to get my payment? Thank you.

Resolved

R210

Complaint Statistics

Resolved 21

Avg. Amount $ 1,169

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.1/10 ● 89 reviews

Top reviews from our players

Inactive user

10 years ago

9/10

I literally been active on casino since their beginning. You may be aware that the Casino Luck is one "green" place to win some easy cash so if you have had experience with these other NetEnt casinos you will not be a problem to get used to this environment because everything is almost identical. Casino Luck in a short time with me strengthen the position of trusted casinos and a very professional approach to online gambling, which is still very difficult if you take the fact that an increasing number of scam sites and other forms of fraud, players from around the world.

I immediately took advantage of the opportunity bonus of 100% till 150€ so I decided to try out how it all works in practice. Although I was unable to rollover this bonus I can not say that the wager requirement is very high, on the contrary my mistake is that I am at times a lack of luck playing roulette and completely lost control of my investments. When the account balance of € 300 along with a bonus, you make a bet on "red" field in the amount of € 50 then you can not expect a happy end. This is my mistake and i want forgot this, for smarter play in future and make some wall between low and high stake on Roulette.

I have used many promotions from Christmas and New Year promotional calendar and every time you would not make the deposit, the next day I would be waiting free spins on some of their popular games, this information will discover on their website I'm just telling you my personal experience. On one of these free spins games last week I managed to finish the rollover and eventually end up with a profit of € 60 which is for me these days one of the most significant gains. This is just a good place to relax your brain, and when you lose some money like me, don't be angry be strong to try again.

Payment on my account was completed in about 48 hours, I have long ago verified account with them since I registered on Casino Luck more than six months so that there was no problem when it comes to the request for the transfer of money. The payment was made via Mastercard even though I once worked a deposit by Neteller, however in the meantime, this card has expired so I have not renewed this method of deposit. I have no objection to the technical support everything is as it should be, bravo for Casino Luck. Welcome bonus is available for first deposit via Neteller or Credit Card I think.

JamilKarim1234

11 years ago

7/10

As cheesy as it sounds, I came here for the name. Literally just looked at a list of casinos and wanted to pick something new. Good branding. Worked on me. Just played blackjack. Nothing remarkable to report. Lost a bit - but mostly cause i got greedy with my bets.
fun site

BettyBoop

11 years ago

8/10

Very beautiful website, they have very nice games and their customer support agents are very friendly. In this casino i make my withdrawal. It was fast so i like it. I took advantage of the no deposit bonus but i did not win hehe. But i will keep playing here.

NO chat support.

LilianInThaHouse

11 years ago

7/10

Casino Luck is a casino I joined about 3 moths ago. Even though I have been a member here for just a short time I have to say that I like it very much. I had 3 deposits and one withdrawal here so far. The withdrawal was smooth and without any problems. Even though I have been in the online gambling world for 4 years I started discovering NetEnt casinos just in the last few months. Here beside NetEnt games you will also find Microgaming, Betsoft and games from a few more software providers. Off course I like this very much. The bonus offer is good. I haven't used it but here at AG you have an exclusive 150% match bonus on your deposit. You can take this bonus when you make a minimum deposit of only 10 euros. Unfortunately I joined this casino from another affiliate site and didn't have a chance to take this bonus. I would say that the bonus offer here is at the same level as other NetEnt casinos. From time to time if you had a deposit here you will also be offered free spins by the casino. That is usual for most NetEnt casinos in which I played so far. Their web page looks really elegant and modern at the same time. The navigation is easy also.

Unfortunately they don't have live chat available 24 hours a day every day of the week. If you ask me it is unacceptable for a reputable casino. In one chance I had a question for live chat support and I was unpleasantly surprised when I saw a message that live chat was offline. Beside the live chat they also offer e-mail support. I haven't used this option so far because I think it is unpractical. I think that the customers deserve to have live chat available at every time. But live chat which isn't available all the time is a characteristic of most Netent casinos that I have played in so far.

asargeant

11 years ago

2/10

They have fun games

You don't win anything there % is low theres never any bonuses I would not play here.

aussiejass

11 years ago

7/10

Powered by both Net entertainment and Microgaming and owned by odds matrix. I think casino luck is in my top 10 casinos list. It was launched again a couple of years ago and before that i had never known this casino. And ironically it is also one of the top casinos in my country and i strongly believe in these rankings because users play a big part in the ranking of these casinos. I was sure that NE and MG would not disappoint me so i made an account on this casino and deposited 35 from my E-wallet.

They seriously had a lot of promotions offer but i did not want any so I just played with my money only. Got to the action and opened star burst but not a lot of luck here and i lost around 6 dollars and then opened immortal romance and here i got some good things and wild and scatters took my balance to 45 . Opened casino hold em and love dealer games are just magnificent. Won around 15 hands in casino hold em and my balance was now around 60$. Hold em is a little hard than normal poker because it is hard to win from the house. The best one was thunderstruck II and it gave me loads of free spin. My balance had crossed the 100 mark by the time i had closed TS II game.

Return to the players on this casino is just amazing rarely have
I seen slots giving away so much money or may be I was just at the right moment and at the right place. Well i think gambling requires a lot of luck and sometimes I too get lucky. I did 2 withdrawals from this casino and got them within a single day in my E-wallet and it is nice to see fast withdrawals and it really keeps our faith in the casino. This casino is a 9 for me absolutely and one of the best casinos I have gambled with.

Inactive user

11 years ago

9/10

Casino Luck has in it’s offer a few software providers like Microgaming, NetEnt and IGT. This casino exists for 15 years. As soon as I saw that info I was sure that you can trust this casino. If it was any different this casino wouldn't have stayed in business for so long. Their site is very elegant and navigation is very easy. My remark about this casino is about their live chat support.

Whenever I join a casino and want to claim a bonus I contact live chat support and ask about the details about the bonus. When I wanted to do that in this casino their live chat support was offline. That means they don’t have live chat support available 24/7. Of course I didn't like that because I think that players need to have live chat support at any time. Because live chat was offline I contacted them via email. The answer to my email arrived within 15 minutes. That was very fast but I want instant support. The details I got about their welcome bonus were very interesting.

Casino Luck offers a 150 % bonus on your first deposit and the minimum deposit for this bonus is 10 euros. But if you make a deposit of 20 euros along with the 150% bonus you also get 100 free spins which you can use on the next games : Magic Portals, Victorious, Fisticuffs, Twin Spin. A very tempting bonus but my balance on my e-wallet at that time was only 10 euros. Still beside that I made a 10 euros deposit and took the bonus without the free spins offer. I was very lucky to meet the wager and ask for a withdrawal. I was paid within 24 hours.

Overall, Casino Luck is a good casino and the only thing missing is a live chat support available at any time.

Ahmo6

11 years ago

8/10

I frankly didn’t know much about this casino, but after reading a bunch load of positive reviews I thought I give it a try. This casino is powered by Microgaming, NetEnt and IGT (WagerWorks) .The first thing that I liked about this casino is the webpage, I don’t know about you but to me it’s so simple and yet very attractive. Next thing was the registration form and then confirmation of my account.

Straight after my logging I made a humble deposit of 20$(I must say they have a lot of deposit methods which is really nice), plus with the welcome bonus offer I had 40$ ready for gambling , plus there is some other bonuses that are really nice like: welcome fall casino bonus up to 150$ plus 100 free spins in ( Magic Portals, Victorious, Fisticuffs and Twin$pin ), live casino welcome bonus , monthly reload bonus. So I decided to hit the slots, but first a wanted to ask their Live Support a question but unfortunately they were offline which was really a bummer, but it wasn’t such a big thing cause later on I figured it out myself. I always play games instantly but there is a mobile options for those who like gambling via mobiles.

The only down side of playing games instantly in this casino is the waiting time for the game files to load, cause in all other casinos that I have played in so far this is the slowest regarding the load time issue. I played only two games Jurassic park and Go bananas. In Jurassic park I did 0.60$ and 1.50$ per spin but I absolutely didn't win anything plus the whole game kinda lagged so I immediately stopped playing. With Go bananas I did 0.40$ and 1$ per spin, with this game a had some ups and downs but shortly lost all my money. Overall, it was pleasurable playing in this casino and I would rate it with 8/10.

flint

11 years ago

8/10

To experience a great casino, CasinoLuck is a prime option towards in that list. They were in casino world since 1999, but again re-launched with new management in 2001. It is powered by some of my favourite casino gaming software like Net Entertainment, Microgaming, and IGT. They are working on the platform provided by EveryMatrix Ltd for providing best possible gaming experiences to players like us.

Their gaming software is available for computer and mobile both and they most important thing with CasinoLuck is language flexibility. They support all major languages like Chinese, Turkish, Czech, Norwegian, French, German, Italian, Polish, Russian, Spanish, Swedish etc. Having huge collection of more than hundred games in different segments like Table Games, Video Poker, Blackjack, Classic Slots & Jackpot games give one more reason to join this incredible online casino. All games are flash based so you need not to download them to play. Just visit their website, login to your account and chose your favourite game to play.

The first time I played, I deposit $50 with them and they gave me 100% bonus, which really added attraction to my playful mind and you can get this bonus up to £150. You also become eligible for 100 Free Spins just after making your first deposit which was more than my expectation. Although I faced a technical issue just after making first deposit with them. My IP address was matching with some other account. I was not sure whether I had created any account with them earlier or not but they had put my account on hold so I contacted their support team for assistance. They were that much professional to deal with the situation like this. They asked me to mail my id proof to verify my identity. I sent them all requested documents and they unblocked my account within half an hour which was quite impressive for me.

As I just mentioned, their customer supports with 24/7 Live chat is good as well as user friendly too. So You can easily get them according to your needs. They are very professional to deal with the players. Their payment options are good. The more you play the more chances is awaiting to win the game.

I highly recommend this casino to give a try or look once at this site by playing amazing games. I would rather rate it 8/10 in total. If you are a casino lover and looking for change, you should give them a try.

Imvikas911

11 years ago

8/10

Casino luck is a Microgaming and NetEnt portal casino and had a very nice welcome bonus for the first time users so I decided to join this casino. I created an account here and verified my email and was then good to go. They have 6 free promotion offer for the month of September and I sent an email to the support writing September 6 free
and got the bonus within 24 hours.Maximum win is 100 euros. Their live chat attendant takes a lot of time in showing up I had to wait for almost 10 minutes for someone from support to appear on the screen. Then spoke to Chris regarding the bonus. After claiming the bonus I was ready for he action and started with the Jurassic park game. The loading on this game took a lot of time and even had to refresh a couple of times because the loading got stuck. Could not open this one so opened dead or alive after this.

Was betting the lowest and hit the J with 10 soon and it got me 0.40$. In NetEnt and MG the wins are big compared to the bet because on any other portal it is very hard to win 0.40$ by betting the lowest. Then hit the billy with A and 10. This one got me 0.60$. I left this game with a profit of 1.6$. What I did not like is that this casino was
taking a lot of time in loading of games.

After this one I opened the hell boy slots. And realized that only quick fire slots were taking long loading and not the ones from Net Ent. Hit the bald guy with q and k and it got me 0.15$ and then after this one a lot of spins went for nothing and this almost brought my balance to 3. In the end tried roulette and casino hold em but could not do much because of the low balance. I even have some free spins to claim and would do that soon and have fun with them. Hoping that they would be wager free. Their best game was single deck blackjack. I managed to win good money there. A very nice casino but long loadings. That is the only problem apart from that it is a good to go.