- Variety of games
- Instant play, mobile
- Customized live chat offered
- Software is proven fair by TST
- Software is proven fair by TST
- Various restricted countries
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CasinoLuck Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
- E-Wallets 0-48 hours
- Bank Transfers 2-6 days
- Card Payments 2-6 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG Gaming, Evolution Gaming, and Nyx Interactive.
Games
Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.
In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.
Support
CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.
Responsible Gambling
CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.
Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.
Certifications
CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.
Complaints
Read the complaints other players have left for CasinoLuck. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
A few months ago I decided to try them out because I heard a lot of positive story from them and I was curious about the casino and the bonuses. I searched to them and found a usually first deposit match bonus. They gives 100 percentages match bonus up to 150 euro or 125 GBP. It seems they pay attention to the currency changing. The wagering requirements are thirty times and players had 15 days to complete that turn over, after it the winnings are voided. The minimum qualifying deposit is only ten euro and it wasn’t had max cash out. The one thing what is worth a word is the maximum bet is can’t be higher than 10 percentage of the bonus (it means if you deposit 10 and get 10 plus your maximum bet what you can use per spin is 2 euro).
They main site is well designed and it was fast, the games and the navigating on it was easy and smoothly. I made my account then I contacted with the support via by e-mail and I also sent my verification documentation because I thought if I need to contact with them why not send my papers, so I sent it to them and asked about the bonuses. The support is contacted with me about a day and informed me my profile is verified and I get the bonus automatically if I deposit to them.
So I went to the banking page and deposited 50 euro via Neteller. I get my both money within seconds, after it I went to the video slot and started to play with the Frankenstein machine. I had a small luck on Casino Luck : ) and I was able to cash out 210 euro after I made the wagering requirements within two days. My withdrawal is arrived seven hours later after my cash out, so they fast. I played here a few times ago.
Thank you!
Normally a few Net Entertainment casinos don't allow Canadian players to play but one things for sure is that Casino Luck is one that is friendly towards me. They let me play on this casino and allowed me an opportunity to have some fun with their bonuses.
I had trouble with support since no Live chat was available to make hasty questions and receive fast answers. I had to contact them all through emails or from a form I had to use in their website. I happen to come across the 5 Euros from a promotions page that if I emailed Casino Luck's support with the subject line from the instructions on that page I would receive it within 48 hours.
So I made an account filled up my email to send my details to and the next day in the afternoon I got the 5 Euros. Since my currency is in Canadian dollars I received a little over $6 in my currency. I used it on Starburst for a really small minimum $0.10 each per spin.
This slot is meant for small bets because often the combinations don't hit all that often. Almost every time I spun this coloured slot the gems would hit only two in a row from either side. Yes folks this slot pays on the LEFT and on the RIGHT side for twice the winnings however the sad news is there is no free spins or bonuses, just an expanding wild that covers a reel in the middle portion of the reels and re-spins it for twice the fun.
Now I came to Starburst not for the colours but for it's flexible paying abilities. It's just like Run Mode in Battlestar galactica. One last slot came for my bonus which turned out to be Wild Turkey for $0.20 each until I ran out. Much better than Starburst but it was not enough for my bonus to survive the turkeys hungry mouths. They were too wild for my balance. The bonuses Casino Luck had were 100% match bonuses so I didn't stay for that.
Casino Luck really needs Live Chat to become a winning casino. I would definitely rate them as 6.3 out of 10! No Live chat means many delays on players including me!
Back when Casino Luck offered me a 5 no deposit bonus and the wagering requirements is 50x a total of $250 wagering requirements I decided to claimed their promotion :) and also because it is powered by Netent Software the games here is very amusing and high or good graphics that's why I claimed it. When I visited their casino website I thought that it's an Irish casino because of their logo 4 clovers because I remembered another casino that have a similarity to this casino the name is something like Irish casino what ever. Then I played the game called "Wild Rockets" it is a video slot game. Suddenly i am doubting that I had only a 5 free credits so I think and find another way to warm up then i remembered their practice mode or fun mode i decided to play their fun mode so that i can practice on how does that game works. If i am satisfied from that game I'll make a deposit i said to my mind, I will claimed their 20 free spin minimum deposit of $20 :)
Then I started to play the game Wild Rockets and bet 1.00 although I had huge pocket money. That video slot is good I managed to won $42 from that 10 spins during I played the fun mode money bet $1.00 per spin, and I decided to play that 5 free bonus and hoping to win something there are different featured for that slot if you hit the scatters you can win up to 10 to 50 free spins depending on how much you hit 3, 4 , 5 and their Wild symbols as substitute and multiplier and also there high paying symbols. Unfortunately I didn't won any of that features from that no deposit 5 and decided to take their 20 free spin but the representative said that it is not available because it is expired.
Then because of being disappointed and annoyed I decided to made a deposit even I don't claimed any of their offer even the first deposit. I played again the Wild rockets slot and made a bet 1.00 then after a while i hit their 3 scatters and get 10 free spins and my annoyed is vanished and it's converted into excitement the result of that free spin is $82.95 thanks for the symbols then i decided to make a withdrawal note i deposited $20.
The processed takes 2 days and I rated this casino 8 1/2 / 10 excluded their support because they don't have live chat support, I recommended it for their casino.
Casino Luck has been in the NetEnt business for a long time. The reason I wanted to go about playing on Casino Luck is because of the 5 Euros ($5) they were offering to new players. Luckily as a Canadian player I was one of the eligible countries to take this free offer.
I greatly appreciate it when casinos give new players a chance. That is what I'd admire in almost every casino, free chips, no deposit bonuses or codes, free spins etc. Before signing up to receive the 5 Euros or $5 equivalent to my currency I had to go through a link or a "landing page" to affiliate myself. I followed the instructions in the Terms and Conditions by sending them the relevant email address containing an email with a subject line "5 Free". Within an hour or two I received a reply from support telling me that the bonus of $5 was credited to my account!
After about 30 minutes playing on Starburst for $0.20 bet per spin which was decent as a bet I rolled those unpredictable wins while hoping for a magical win to show up and within a certain spin I not only hit $2.10 when hitting those yellow bar symbols but I also hit 2 wilds giving me a re-spin (a free spin after the initial spin) with two stacked wilds held and I excitedly looked at the Reels containing five combinations of 7's with the stacked Starbust wilds on 3rd and 4th Reel to give me $27.90 or a fighting chance to claim free money after wagering. I then moved to Elements where the Earth Storm freefalls really caused an earthquake making my hands shake in the process, I mean the Stuck on WIlds in the Freefalls stayed until no wins or if 3 wins occurred the Wild Squared would go away but instead they were in groups! This allowed a great $37 on a $0.40 bet. While I am up by $56.60 I thought this would become a great session but once after those two amazing wins my balance started sliding down.
I tried to play Hall of Gods, it kept going down! I went to Wild Turkey still on tilt! Wild Rockets became a dud! And finally after going through a miraculous achievement for the better to the worst turn of all my luck irrevocably ran out and my bankroll to zip, zero, zilch! Of course I will still stick around because of the 100% bonus and possibly the 150 Free Spins on Wild Rockets for two separate deposits (if I am eligible since I have sent an email to support about this link). All in all I would still recommend this casino. I may have ran out of luck but indeed my future deposits WILL not s**k (lose). I'll make sure a cashout will pay up, otherwise no fine dining or expensive stuff will appear, only the sight of them I see disappear.
Support: 8/10 (Needs Live chat)
Terms and Conditions: N/A
Deposits: 9/10 (I did not see a problem)
Payouts: 8/10
Withdrawals: N/A
Most likely Casino Luck is a good casino. I say „most likely“ because I can not oppose to the opinion of the majority of those who wrote previous reviews here on the AskGamblers page of this casino. But as far as I am concerned I would say that the overall impression I had after visiting this casino is about average.
I stepped into this casino knowing that it is one of those casinos that appeared lately under the NetEnt Gaming name and because of its no deposit bonus of 5 USD offered to all new players. There is not a special page dedicated to bonus codes and to obtain the 5 USD to play here I had to call support. Unfortunately there is no online support but only through email, and I received a response from it after 1 day and a half of waiting. But as NetEnt (from the opinion I have had about it) was a guarantee of overall exceptional graphics quality and of outstanding gaming experience, I said myself that is worth spending some time here.
If you are a completely new player and enter for the first time in a NetEnt casino stop first at the slot "Elements of the Awakening". By choosing the 10-th level of wining and increasing to maximum the bet per line you will most likely spend much time playing at this slot with flawless graphics. As I said in other review, the great NetEnt invention is that the player is being able to bet on multiple levels of earnings (changing the structure of the payline at slots) thus substantially increasing the chances of a favorable arrangement of the symbols on the line. As far as I am concerned I played also other slots (Muse, Wild Turkey, Disco Spins, Gonzo's Quest and Scarface) but I was not very impressed by their graphics and their gains were quite small.
In the „Table Games“ category, the number of games is also quite large and the quality of the graphics is good enough (again this casino is still not up to the graphics quality generally accepted for NetEnt). But the most beautiful games you will find in the "Other Games" category. Playing at Marbles or the at Treasure Hunt you will have the chance by making a good choice of symbols to get fabulous gains.
In a word, because of the quality and novelty of NetEnt games is worth playing here.
Casino Luck its Netent casino, and only provides Netent slots. I registered there because they had promo 100% bonus + 100 freespins on elements. To get freespins you should send email to support with your username, but bad thing is that from freespins max cashout is 100$ only, a bit sick I think, but anyway its 100 just absolutely freespins. I deposit 50$, get 100% match bonus, and with 100$ i start with elements. Elements is one of the newest Netent slot, with absolutely cool graphic and sounds, but it always cold for me. This time it always was cold for me, and I leave it with 60$ balance.
After it I decided to play firework slot wild rockets. Playing 0.5 per bet, and got 3 wild on middle reels, it pays fantastic 500x bet, so i now had 280$ and this is all thanks to wild rockets, love this slot, but never get there 5 scatters. After it I join Jack and beanstalk, nice looking slot with nice sounds too, I play it, but after losing 100$ I leave it as a nightmare for me. I still had wagering, so I decided give a shot to piggy riches, and there I upped my balance to 205$ and made playthrough. I obviously request cashout, because I like casino and want to try how it will go. After cashout I send email to support asking my 100 freespins on elements, they answer in about 4-5 hours and credit my freespins. Unfortunately no luck in it, and i lost all that win from 100 freespin in this slot.
My marks:
Software: 10/10 my most like software
Bonuses: 8.5/10 only two deposit bonuses per month, no promos
Support: all questions answered in under 12 hours, so 8/10
Cashouts: I got my money in 10 hours, no documents needed. So its 8.5/10
Total: 8.75/10 , very nice Netent casino, I like it, but not many bonuses, its only their minus.
Casino Luck is powered by the Net Ent software and has some of my all time favourite games. I wasn’t sure whether or not this site allowed you to play in Great British Pound I thought I would have to play in Euros but luckily enough when I signed up the option is there for me to choose my local currency. After you register here you have to activate your account via an email they send you and you have to do this before you can go ahead and make a deposit.
Now I signed up here at the end of last year and at the time they were offering all new players a free £5 no deposit required all you had to do was register and email their customer support team stating you wanted the free £5 and it was credited to my account the next day. The free £5 was credited as bonus money and needed to be wagered thirty times before it would be converted to real money. In order to make a withdrawal a minimum deposit of £10 needs to be made. This is the minimum deposit anyway on the site in order to claim their welcome bonus. The free money was available for me to play on any of their slot machines.
I was then sent an offer from the casino stating if I made a deposit of £20 I would get a 100% instant match bonus, again with a wagering requirement of thirty times, but this time it was thirty times the bonus and deposit but I would also get an additional 100 free spins on either the slot 'Zombies' or 'Frankenstein' with all pay lines active at 1p per line. I could also choose which of the two slots I wanted them on.
After playing through the £5 I was happy with the casino so I went ahead and made the deposit. The 100% match was instantly available in my bankroll for me to play and I had to contact customer support to let them know I wanted the 100 free spins on 'Zombies', they were there waiting for me the next day. I choose Zombies instead of Frankenstein because I never ever get the bonus game on Frankenstein, I think I have only ever had it once and it was rubbish too overall 'Zombies' is a better slot. Out of my free spins I had the bonus game twice, first time was brilliant I had a x10 multiplier at the end and in total I won £25, second bonus game I only won a few quid by my total winnings from the 100 free spins was about £46, I don’t remember the exact amount as it was quite a while ago now but I know I done really well.
I really enjoyed playing at this casino, I ended up loosing all my money as I didn’t fulfil the wagering I do think though if I hadn’t won so much on the free spins I would have met the wagering from the initial £40 I started with. Sometimes winning loads on free spins is not always a good thing because it means more wagering! Us women are never happy you see. I moan if I loose and moan if I win lol!
Overall though this is a great casino and if you love the Net Ent games then this is definitely worth a go. The offer for free spins is not on at the moment I have just checked but keep your eyes peeled it may come again.
CasinoLuck is one of the oldest members of the Net Entertainment family nowadays. It was established back in 1999 and despite of the fact, it’s licensed and regulated in Curacao (perhaps not the most reputable licensing destination in the world:)) it still owns a rock solid reputation as one of the best and trustworthy NetEnts! And when I say rock solid I really mean that! Although they don’t have a live chat, I was stunned from the speed their e-mail support was dealing with my questions! Never, I repeat, never had to wait more than one hour for an answer, and that deserves a respect for sure, since most of the casinos try to stick to the standard of 24 hours! But if the support was good, than what to say about the withdrawals?! I managed to hit some decent wins on my favourite Gonzo’s Quest and Dead or Alive slots and a few days after my joining there, I requested a $350 withdrawal to my Moneybookers account. And now listen carefully – these guys made my verification, checked my account for completion of my bonus wagering (I used their welcome bonus of 100% match up to $150 with 60 times the bonus wagering requirements) and processed my cashout for …18 hours! 18 bloody hours for a first withdrawal is something unimaginable for most of the Microgaming casino, not to mention RTGs, Rivals or even Playtechs! Good for you Casino Luck!
Even after 18 months I still return to this casino from time to time and the reason to do that is very simple – they have never disappointed me so far! Always lightning fast in paying, regularly sending me special promotions, even received a custom made birthday present from them this year – 200% match up to 200! Thank you casino Luck, I’m planning to stay with you for a decade at least! :)
So, to summarize I will use some simple rating scores:
Support: 9/10
Software: 9/10
Security: 9/10
Finance: 9/10
Bonuses: 9/10
Terms&Conditions: 9/10
Overall: One of the best online casinos!
Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!
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Casino luck was played by me because they offering Netent games with nice first deposit bonus of 100%. And also I am always happy to play new casinos, because you can get welcome bonus from it + test it.
I start with deposit of 40$, welcome bonus was credited without problems. Also I usually speak with live chat regarding bonuses, but unfortunately Casino Luck did not offer to players live chat, so I send them email, and receive answer in 5 minutes. I think this is very nice time to respond on customer email. With 80$ on my account I start from Jack Hammer slot. Also Netent made second part of this game with 99 lines, but I much more prefer good old Jack Hammer 1.
I play it at 0.75$ bets, and got few nice wins, but no freespins unfortunately, and with 100$ on my account i decide to try their jackpot game Arabian nights. I love to play jackpot games, because it give you a feeling that everything can change in just single spin. I play it around 30 minutes, and my balance dropped to 50$ and as you understand I did not win any jackpot. After it I try to play gGnzos quest to hit something, but again no luck, and only with 30$ on my account I decided to win all or lost all on evolution slot. I get 4 scatters on 0.50 bets, and it give me 15 freespins. I get evolution very fast, and total win of my freespin round was around 150$, but after it I made mistake and decided upper my bet and played this slot more. Long story short, and I lost my money. But I played more Casino Luck, and can tell you that my first withdrawal take 15 hours including verification, and I am sure it is nice.
That's all, thanks for reading my Casino Luck review, now i will give them some marks:
Support: A
Bonuses: B-
Withdrawals: A
Games selection: B