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CasinoLuck

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 89 reviews
7/10
89 reviews
Complaint Response 23 complaints
2 days avg. 23 complaints
What we like
  • Variety of games
  • Instant play, mobile
  • Customized live chat offered
  • Software is proven fair by TST
  • Software is proven fair by TST
What we don’t like
  • Various restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


CasinoLuck Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinoluck.com
Established
1999
Licences
Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority
Affiliate Program
Languages
English, Finnish, Norwegian, French
Casino Type
Instant Play, Mobile, Live Casino

CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG GamingEvolution Gaming, and Nyx Interactive.

Games

Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.

In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.

Support

CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.

Responsible Gambling

CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.

Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.

Certifications

CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.

StallCation

Complaints

Read the complaints other players have left for CasinoLuck. Learn more about complaints.

Show all complaints
CasinoLuck - Missing funds due to game glitch followed by inadequate investigation of the issue
I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino accounts I have opened (via AskGamblers) have always been examined by me on AskGamblers, I like to play at fair and reputable casino's. I have a positive track record and large game plays at many of them. My faith in the online gambling industry has always been high and I have always been telling people: "as long as you select reputable, licensed and audited casino's, you are better off than in your local casino due to the high RTP of online casino's". Right now, I am afraid that I cannot be that big spender and ambassador for the online gambling industry anymore. On Tuesday night 14th / Wednesday morning 15th I deposited EUR 7100,- in total at CasinoLuck. After make my last deposit for the 'night', EUR500,-, I was finally lucky. While playing EU20,- per bet on the game Renegades, which I recently discovered and which is one of my favorites now, I got a bonus game. During the first free spins, my balance went up form 500 to over 2500. Than the bonus game got retriggered and I was extremely excited since my balance went up from 500 to over 2500 in the first spins only and I had a lot of spins left. With over EUR20,- per bet, one might expect that my EUR 7100,- loss that night might be deducted big time or even turn out to be a win! But, unfortunately, short after the retrigger of the bonus game, "my session timed out". This was an error from CasinoLuck in the middle of an active and retriggered bonus game. No lost connection, no internet problems, just a session which was timed out by CasinoLuck. Normally, one can experience this while not being active for a while due to safety purposes, which is good. But I was in the middle of a EUR20,- per bet retriggered bonus game. Well, this is not convenient and spoils the excitement of the moment a bit, but I experienced similar situations at other casino's before and after logging back in I always found that my balance was in order and the pending bonus games were continued, so fair enough. But not this time. After logging back in, my balance was down to approx. EUR 500,- which was my balance right before the bonus game started. All the bonus games were gone. I tried some low value bets on the game Renegades, hoping that my previous session would be restored but none of this all. I immediately tried to contact live chat but they were closed. Than I immediately sent an e-mail explaining the situation and asking for help. I stayed up until the morning in order to be able to contact live chat as soon as they 'opened up'. No solutions were given at that moment, they escalated it to the technical department. I contacted live chat later that day in a really polite way, they told me that they 'really needed me to be a little bit more patient'. A day later, I received an e-mail from them: Dear XXXXXX, We thank you for playing at CasinoLuck and hope you are enjoying. I am writing to inform you that our technical department has checked your bets and as per our Disconnection Policy this round was automatically finished for you when the connection was lost. The 2500 coin win depends on the coin value you had. In this case the coin value was less than 1.00. I would also like to let you know that you have 50 free spins on Astrodice waiting for you to use. Well, in this e-mail they admit that there was a 2500 coin win in total but they claim that my coin value was less than 1.00. That is not true. My last bets were under 1.00 just to try to restore my previous session. So, it is not about my last few bets, this is about the bets before that. I gave them an exact time window. And those bets are gone. As well as my balance and bonus games. I cannot find these bets back in my game history either. But I can prove that I deposited large amounts of money. Sometimes in that (14 - 15 November) session EUR 1200,- in less than 25 minutes (500+200+500). Please tell me, how can I spend 1200 in 25 minutes with such low bets? I replied to this e-mail but did not get any respond. Until I was contacted by a personal VIP Account manager who called me for a promotion. She was not aware at all of the issue and told me that her colleague sending the initial e-mail was ill at home. I explained the situation to her. She would sort it out for me and come with a solution. I waited for days and after 5 days I sent a polite e-mail to VIP@casinoluck in which I asked for an update. No response. 27 hours later I sent another reminder. No response. Than I contacted live chat. I had to explain my situation all over again. Please see screenshot. Regina, my VIP accountmanager called my yesterday afternoon confirming what I was told on livechat. During my first telephone call a week earlier she asked me for proof and screenshots. How can I have screenshots if my session is timed out by Casinoluck and instantly after, I am redirected to the lobby to log back in? Should I make screenshots every split second while playing in order to be able to proof should anything go wrong? Nice business is this..! So, when she called me yesterday she confirmed again that 'there is nothing I can proof'. We cannot do anything for you. I am ready to send all e-mails over to AskGamblers upon their request. I have offered CasinoLuck to find a solution together without third party interference for 5 times. There is no other option left than filing a compliant here. AskGamblers, if you want to check my trackrecord at over 10 high ranked and / or AskGamblers certified casino's please let me know.
staus Resolved
CasinoLuck - Attempting to apply unfair rule which is not listed within their terms
I completed the wagering for my bonus, But casinoluck claim all of the net entertainment slots are only 50% contribution, Which is not stated in the terms and conditions. I believe they should be held to the terms and conditions as we players do. The live chat with my "VIP agent" Clyde: quote the terms and conditions for my claim on askgamblers Aaron: 6.Not all games contribute the same percentage towards reducing a player's wagering requirement. Wagers made on most games contribute 100%, with the following exceptions: Aaron: Jackpot games contribute 20%. Aaron: Keno, Cloud Quest, Tower Quest, all Table Games, Hi-Lo games and Video Poker games (except Jacks or Better) contribute 10%. Aaron: All type of Black Jack games, All Roulettes, All Jacks or Better Video Poker, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em, Blood Suckers, Jackpot 6000, Craps and Casino Hold´em contribute 0%. Clyde: so where does that say Net ent 50%? Clyde: Mate! it doesn't does it? Aaron: " Further requirements may be set, according to the type of bonuses. " Clyde: ok taking it to askgamblers Clyde: that term is far to vague to even claim Aaron: It does not specify the Netent games being 50%, the terms and conditions inform you that games do not have the same contribution to your wagering requirement. You can of course always ask for such information via email, live chat or telephone. Clyde: it should be listed in the terms and conditions, Thats what they are there for. Aaron: The bonus policy was very clear stating that there are different games that contribute differently to your wagering requirement. However I do understand what you mean Clyde. Usually when customers read the bonus policy they come to Live Chat to ask for more information regarding what games contribute 100% and so on. Clyde: you can't just say they have always been like that because a few weeks before I won a bonus playing the same game with 100% contribution. I counted it
staus Resolved
CasinoLuck - Account suspended, security team has not been responding to my emails, winnings are not paid
I have won around 700 pounds completing their sign up offer. As I tried to withdraw, my account got suspended. I received an email from their security team saying that i need to send them the following documents: 1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front). 2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days. 3. A screenshot from within your e-wallet. 4. A close up photo where you hold your ID/passport next to your face. I submitted the documents 7 days ago. After that, sent them a couple of emails but did not receive anything from them. I tried to contact the live chat as well. The lady was very unhelpful, she kept repeating that I need to send an email to their security team, although I explained that they have not been replying to my emails and since they do not have a phone number one can call, there is no one else except the live chat left to contact. The live chat representative asked me if I have sent the notarised documents, which was a surprise, since I was not requested to send any notarised documents. If this is what it takes to receive the money I won legitimately, I will do it. However, nobody from their security team has contacted me after I sent the documents, which they have requested. She also told me that my account is closed due to fraud, which really shocked me. I sent an email to their team asking what fraud was she talking about, however have not received any answer. Do not really know what else to do and how to get in contact with them, since they have been ignoring me. It really annoys me that once you win, they do not want to pay a player. This does not seem right to me. I am really looking forward to find out their reasons behind mine so called fraud, since I am sure that I have not done anything wrong: only played one slot and did not exceed 5pounds bet rule, and receive my winnings, of course. I believe that somebody has to regulate such casinos more closely, because they are doing whatever they please.
staus Resolved
£700

Complaint Statistics

Resolved 21
Avg. Amount $ 1,169
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
7.1/10 89 reviews

Top reviews from our players

Casino luck was played by me because they offering Netent games with nice first deposit bonus of 100%. And also I am always happy to play new casinos, because you can get welcome bonus from it + test it.

I start with deposit of 40$, welcome bonus was credited without problems. Also I usually speak with live chat regarding bonuses, but unfortunately Casino Luck did not offer to players live chat, so I send them email, and receive answer in 5 minutes. I think this is very nice time to respond on customer email. With 80$ on my account I start from Jack Hammer slot. Also Netent made second part of this game with 99 lines, but I much more prefer good old Jack Hammer 1.

I play it at 0.75$ bets, and got few nice wins, but no freespins unfortunately, and with 100$ on my account i decide to try their jackpot game Arabian nights. I love to play jackpot games, because it give you a feeling that everything can change in just single spin. I play it around 30 minutes, and my balance dropped to 50$ and as you understand I did not win any jackpot. After it I try to play gGnzos quest to hit something, but again no luck, and only with 30$ on my account I decided to win all or lost all on evolution slot. I get 4 scatters on 0.50 bets, and it give me 15 freespins. I get evolution very fast, and total win of my freespin round was around 150$, but after it I made mistake and decided upper my bet and played this slot more. Long story short, and I lost my money. But I played more Casino Luck, and can tell you that my first withdrawal take 15 hours including verification, and I am sure it is nice.

That's all, thanks for reading my Casino Luck review, now i will give them some marks:
Support: A
Bonuses: B-
Withdrawals: A
Games selection: B


A few months ago I decided to try them out because I heard a lot of positive story from them and I was curious about the casino and the bonuses. I searched to them and found a usually first deposit match bonus. They gives 100 percentages match bonus up to 150 euro or 125 GBP. It seems they pay attention to the currency changing. The wagering requirements are thirty times and players had 15 days to complete that turn over, after it the winnings are voided. The minimum qualifying deposit is only ten euro and it wasn’t had max cash out. The one thing what is worth a word is the maximum bet is can’t be higher than 10 percentage of the bonus (it means if you deposit 10 and get 10 plus your maximum bet what you can use per spin is 2 euro).

They main site is well designed and it was fast, the games and the navigating on it was easy and smoothly. I made my account then I contacted with the support via by e-mail and I also sent my verification documentation because I thought if I need to contact with them why not send my papers, so I sent it to them and asked about the bonuses. The support is contacted with me about a day and informed me my profile is verified and I get the bonus automatically if I deposit to them.
So I went to the banking page and deposited 50 euro via Neteller. I get my both money within seconds, after it I went to the video slot and started to play with the Frankenstein machine. I had a small luck on Casino Luck : ) and I was able to cash out 210 euro after I made the wagering requirements within two days. My withdrawal is arrived seven hours later after my cash out, so they fast. I played here a few times ago.
Thank you!

Inactive user

Normally a few Net Entertainment casinos don't allow Canadian players to play but one things for sure is that Casino Luck is one that is friendly towards me. They let me play on this casino and allowed me an opportunity to have some fun with their bonuses.

I had trouble with support since no Live chat was available to make hasty questions and receive fast answers. I had to contact them all through emails or from a form I had to use in their website. I happen to come across the 5 Euros from a promotions page that if I emailed Casino Luck's support with the subject line from the instructions on that page I would receive it within 48 hours.

So I made an account filled up my email to send my details to and the next day in the afternoon I got the 5 Euros. Since my currency is in Canadian dollars I received a little over $6 in my currency. I used it on Starburst for a really small minimum $0.10 each per spin.

This slot is meant for small bets because often the combinations don't hit all that often. Almost every time I spun this coloured slot the gems would hit only two in a row from either side. Yes folks this slot pays on the LEFT and on the RIGHT side for twice the winnings however the sad news is there is no free spins or bonuses, just an expanding wild that covers a reel in the middle portion of the reels and re-spins it for twice the fun.

Now I came to Starburst not for the colours but for it's flexible paying abilities. It's just like Run Mode in Battlestar galactica. One last slot came for my bonus which turned out to be Wild Turkey for $0.20 each until I ran out. Much better than Starburst but it was not enough for my bonus to survive the turkeys hungry mouths. They were too wild for my balance. The bonuses Casino Luck had were 100% match bonuses so I didn't stay for that.

Casino Luck really needs Live Chat to become a winning casino. I would definitely rate them as 6.3 out of 10! No Live chat means many delays on players including me!

Back when Casino Luck offered me a 5 no deposit bonus and the wagering requirements is 50x a total of $250 wagering requirements I decided to claimed their promotion :) and also because it is powered by Netent Software the games here is very amusing and high or good graphics that's why I claimed it. When I visited their casino website I thought that it's an Irish casino because of their logo 4 clovers because I remembered another casino that have a similarity to this casino the name is something like Irish casino what ever. Then I played the game called "Wild Rockets" it is a video slot game. Suddenly i am doubting that I had only a 5 free credits so I think and find another way to warm up then i remembered their practice mode or fun mode i decided to play their fun mode so that i can practice on how does that game works. If i am satisfied from that game I'll make a deposit i said to my mind, I will claimed their 20 free spin minimum deposit of $20 :)

Then I started to play the game Wild Rockets and bet 1.00 although I had huge pocket money. That video slot is good I managed to won $42 from that 10 spins during I played the fun mode money bet $1.00 per spin, and I decided to play that 5 free bonus and hoping to win something there are different featured for that slot if you hit the scatters you can win up to 10 to 50 free spins depending on how much you hit 3, 4 , 5 and their Wild symbols as substitute and multiplier and also there high paying symbols. Unfortunately I didn't won any of that features from that no deposit 5 and decided to take their 20 free spin but the representative said that it is not available because it is expired.

Then because of being disappointed and annoyed I decided to made a deposit even I don't claimed any of their offer even the first deposit. I played again the Wild rockets slot and made a bet 1.00 then after a while i hit their 3 scatters and get 10 free spins and my annoyed is vanished and it's converted into excitement the result of that free spin is $82.95 thanks for the symbols then i decided to make a withdrawal note i deposited $20.

The processed takes 2 days and I rated this casino 8 1/2 / 10 excluded their support because they don't have live chat support, I recommended it for their casino.

Inactive user

Casino Luck has been in the NetEnt business for a long time. The reason I wanted to go about playing on Casino Luck is because of the 5 Euros ($5) they were offering to new players. Luckily as a Canadian player I was one of the eligible countries to take this free offer.

I greatly appreciate it when casinos give new players a chance. That is what I'd admire in almost every casino, free chips, no deposit bonuses or codes, free spins etc. Before signing up to receive the 5 Euros or $5 equivalent to my currency I had to go through a link or a "landing page" to affiliate myself. I followed the instructions in the Terms and Conditions by sending them the relevant email address containing an email with a subject line "5 Free". Within an hour or two I received a reply from support telling me that the bonus of $5 was credited to my account!

After about 30 minutes playing on Starburst for $0.20 bet per spin which was decent as a bet I rolled those unpredictable wins while hoping for a magical win to show up and within a certain spin I not only hit $2.10 when hitting those yellow bar symbols but I also hit 2 wilds giving me a re-spin (a free spin after the initial spin) with two stacked wilds held and I excitedly looked at the Reels containing five combinations of 7's with the stacked Starbust wilds on 3rd and 4th Reel to give me $27.90 or a fighting chance to claim free money after wagering. I then moved to Elements where the Earth Storm freefalls really caused an earthquake making my hands shake in the process, I mean the Stuck on WIlds in the Freefalls stayed until no wins or if 3 wins occurred the Wild Squared would go away but instead they were in groups! This allowed a great $37 on a $0.40 bet. While I am up by $56.60 I thought this would become a great session but once after those two amazing wins my balance started sliding down.

I tried to play Hall of Gods, it kept going down! I went to Wild Turkey still on tilt! Wild Rockets became a dud! And finally after going through a miraculous achievement for the better to the worst turn of all my luck irrevocably ran out and my bankroll to zip, zero, zilch! Of course I will still stick around because of the 100% bonus and possibly the 150 Free Spins on Wild Rockets for two separate deposits (if I am eligible since I have sent an email to support about this link). All in all I would still recommend this casino. I may have ran out of luck but indeed my future deposits WILL not s**k (lose). I'll make sure a cashout will pay up, otherwise no fine dining or expensive stuff will appear, only the sight of them I see disappear.

Support: 8/10 (Needs Live chat)
Terms and Conditions: N/A
Deposits: 9/10 (I did not see a problem)
Payouts: 8/10
Withdrawals: N/A

Most likely Casino Luck is a good casino. I say „most likely“ because I can not oppose to the opinion of the majority of those who wrote previous reviews here on the AskGamblers page of this casino. But as far as I am concerned I would say that the overall impression I had after visiting this casino is about average.

I stepped into this casino knowing that it is one of those casinos that appeared lately under the NetEnt Gaming name and because of its no deposit bonus of 5 USD offered to all new players. There is not a special page dedicated to bonus codes and to obtain the 5 USD to play here I had to call support. Unfortunately there is no online support but only through email, and I received a response from it after 1 day and a half of waiting. But as NetEnt (from the opinion I have had about it) was a guarantee of overall exceptional graphics quality and of outstanding gaming experience, I said myself that is worth spending some time here.

If you are a completely new player and enter for the first time in a NetEnt casino stop first at the slot "Elements of the Awakening". By choosing the 10-th level of wining and increasing to maximum the bet per line you will most likely spend much time playing at this slot with flawless graphics. As I said in other review, the great NetEnt invention is that the player is being able to bet on multiple levels of earnings (changing the structure of the payline at slots) thus substantially increasing the chances of a favorable arrangement of the symbols on the line. As far as I am concerned I played also other slots (Muse, Wild Turkey, Disco Spins, Gonzo's Quest and Scarface) but I was not very impressed by their graphics and their gains were quite small.
In the „Table Games“ category, the number of games is also quite large and the quality of the graphics is good enough (again this casino is still not up to the graphics quality generally accepted for NetEnt). But the most beautiful games you will find in the "Other Games" category. Playing at Marbles or the at Treasure Hunt you will have the chance by making a good choice of symbols to get fabulous gains.
In a word, because of the quality and novelty of NetEnt games is worth playing here.

Casino Luck its Netent casino, and only provides Netent slots. I registered there because they had promo 100% bonus + 100 freespins on elements. To get freespins you should send email to support with your username, but bad thing is that from freespins max cashout is 100$ only, a bit sick I think, but anyway its 100 just absolutely freespins. I deposit 50$, get 100% match bonus, and with 100$ i start with elements. Elements is one of the newest Netent slot, with absolutely cool graphic and sounds, but it always cold for me. This time it always was cold for me, and I leave it with 60$ balance.

After it I decided to play firework slot wild rockets. Playing 0.5 per bet, and got 3 wild on middle reels, it pays fantastic 500x bet, so i now had 280$ and this is all thanks to wild rockets, love this slot, but never get there 5 scatters. After it I join Jack and beanstalk, nice looking slot with nice sounds too, I play it, but after losing 100$ I leave it as a nightmare for me. I still had wagering, so I decided give a shot to piggy riches, and there I upped my balance to 205$ and made playthrough. I obviously request cashout, because I like casino and want to try how it will go. After cashout I send email to support asking my 100 freespins on elements, they answer in about 4-5 hours and credit my freespins. Unfortunately no luck in it, and i lost all that win from 100 freespin in this slot.
My marks:
Software: 10/10 my most like software
Bonuses: 8.5/10 only two deposit bonuses per month, no promos
Support: all questions answered in under 12 hours, so 8/10
Cashouts: I got my money in 10 hours, no documents needed. So its 8.5/10
Total: 8.75/10 , very nice Netent casino, I like it, but not many bonuses, its only their minus.

Casino Luck is powered by the Net Ent software and has some of my all time favourite games. I wasn’t sure whether or not this site allowed you to play in Great British Pound I thought I would have to play in Euros but luckily enough when I signed up the option is there for me to choose my local currency. After you register here you have to activate your account via an email they send you and you have to do this before you can go ahead and make a deposit.

Now I signed up here at the end of last year and at the time they were offering all new players a free £5 no deposit required all you had to do was register and email their customer support team stating you wanted the free £5 and it was credited to my account the next day. The free £5 was credited as bonus money and needed to be wagered thirty times before it would be converted to real money. In order to make a withdrawal a minimum deposit of £10 needs to be made. This is the minimum deposit anyway on the site in order to claim their welcome bonus. The free money was available for me to play on any of their slot machines.

I was then sent an offer from the casino stating if I made a deposit of £20 I would get a 100% instant match bonus, again with a wagering requirement of thirty times, but this time it was thirty times the bonus and deposit but I would also get an additional 100 free spins on either the slot 'Zombies' or 'Frankenstein' with all pay lines active at 1p per line. I could also choose which of the two slots I wanted them on.

After playing through the £5 I was happy with the casino so I went ahead and made the deposit. The 100% match was instantly available in my bankroll for me to play and I had to contact customer support to let them know I wanted the 100 free spins on 'Zombies', they were there waiting for me the next day. I choose Zombies instead of Frankenstein because I never ever get the bonus game on Frankenstein, I think I have only ever had it once and it was rubbish too overall 'Zombies' is a better slot. Out of my free spins I had the bonus game twice, first time was brilliant I had a x10 multiplier at the end and in total I won £25, second bonus game I only won a few quid by my total winnings from the 100 free spins was about £46, I don’t remember the exact amount as it was quite a while ago now but I know I done really well.

I really enjoyed playing at this casino, I ended up loosing all my money as I didn’t fulfil the wagering I do think though if I hadn’t won so much on the free spins I would have met the wagering from the initial £40 I started with. Sometimes winning loads on free spins is not always a good thing because it means more wagering! Us women are never happy you see. I moan if I loose and moan if I win lol!

Overall though this is a great casino and if you love the Net Ent games then this is definitely worth a go. The offer for free spins is not on at the moment I have just checked but keep your eyes peeled it may come again.

CasinoLuck is one of the oldest members of the Net Entertainment family nowadays. It was established back in 1999 and despite of the fact, it’s licensed and regulated in Curacao (perhaps not the most reputable licensing destination in the world:)) it still owns a rock solid reputation as one of the best and trustworthy NetEnts! And when I say rock solid I really mean that! Although they don’t have a live chat, I was stunned from the speed their e-mail support was dealing with my questions! Never, I repeat, never had to wait more than one hour for an answer, and that deserves a respect for sure, since most of the casinos try to stick to the standard of 24 hours! But if the support was good, than what to say about the withdrawals?! I managed to hit some decent wins on my favourite Gonzo’s Quest and Dead or Alive slots and a few days after my joining there, I requested a $350 withdrawal to my Moneybookers account. And now listen carefully – these guys made my verification, checked my account for completion of my bonus wagering (I used their welcome bonus of 100% match up to $150 with 60 times the bonus wagering requirements) and processed my cashout for …18 hours! 18 bloody hours for a first withdrawal is something unimaginable for most of the Microgaming casino, not to mention RTGs, Rivals or even Playtechs! Good for you Casino Luck!
Even after 18 months I still return to this casino from time to time and the reason to do that is very simple – they have never disappointed me so far! Always lightning fast in paying, regularly sending me special promotions, even received a custom made birthday present from them this year – 200% match up to 200! Thank you casino Luck, I’m planning to stay with you for a decade at least! :)
So, to summarize I will use some simple rating scores:
Support: 9/10
Software: 9/10
Security: 9/10
Finance: 9/10
Bonuses: 9/10
Terms&Conditions: 9/10

Overall: One of the best online casinos!


Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

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