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CasinoLuck

Item: CasinoLuck
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 89 reviews

7/10

89 reviews

Complaint Response 23 complaints

2 days avg. 23 complaints

What we like

Variety of games
Instant play, mobile
Customized live chat offered
Software is proven fair by TST
Software is proven fair by TST

What we don’t like

Various restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

CasinoLuck Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.casinoluck.com

Established

1999

Licences

Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority

Company

Aspire Global International Ltd.

Affiliate Program

Casino Luck Affiliates

Languages

English, Finnish, Norwegian, French

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

Bank Wire Transfer, Neteller, Visa, Sofort, Giropay, EPS, Euteller, Trustly, Skrill, Skrill 1-Tap, Zimpler, Paysafecard, Payz, MasterCard, PayPal, Rapid Transfer, AstroPay Card, Wire Transfer, instaDebit, Easy EFT, Interac, MuchBetter

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Entropay, Skrill, Skrill 1-Tap, Payz, Trustly, MasterCard, PayPal, Rapid Transfer, AstroPay Card, MuchBetter

Withdrawal Fees

Withdrawal Limit

EUR 7,000 per month

Currencies

Canadian dollars, Danish krone, Euros, British pounds sterling, Norwegian kroner, US dollars, Australian dollars

Pending Time

48-96 hours

Withdrawal Times

E-Wallets 0-48 hours
Bank Transfers 2-6 days
Card Payments 2-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, IGT (WagerWorks), iSoftBet, Quickspin, Light & Wonder, Big Time Gaming, Foxium, Merkur Gaming, Blueprint Gaming, Just For The Win, Lightning Box, 2 By 2 Gaming, Reel Time Gaming, High5Games, NextGen Gaming, Old Skool Studios, Elk Studios, Inspired, Skywind Group, Thunderkick

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

Phone Support

+356 21316590/1/3/4

FAQ Section

Suggest an edit

CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG Gaming, Evolution Gaming, and Nyx Interactive.

Games

Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.

In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.

Support

CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.

Responsible Gambling

CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.

Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.

Certifications

CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.

Complaints

Read the complaints other players have left for CasinoLuck. Learn more about complaints.

Show all complaints

Submit complaint

CasinoLuck - Not able to get winnings

I made a small withdrawl of £80 on Wednesday 28th November. Today is Monday 3rd of December and it is still pending. Every time I speak to someone they say it will be done the next day or there’s a problem with my documents. I had an email to say my documents had been approved on 28th Nov. I spoke to an agent today who said the payment department was not available (of course) and he would get his manager to email me as a matter of urgency. Well that was 9 hours ago and I’ve heard nothing. I do not mind waiting for my money to clear once it’s been processed as I know this can take a few days, it’s the fact that it is still pending and it is literally like it’s just being left there and no one is doing anything about it. I have played on hundreds of casinos and have never known winnings to be pending this long, with no one helping me or dealing with it.

Resolved

£80

CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal

13 September i opened an account on CasinoLuck. I played the welcome bonus and i manage to win 10 000 kr. I made a withdraw, i am still waiting after 19 days. I have not been given any information and they not answer my mails. I followed they bonus rules, i read them before. I feel bad, i dont know whats going on, i feel helpless. Please help me- Nicklas

Rejected

kr10000

CasinoLuck - Missing funds due to game glitch followed by inadequate investigation of the issue

I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino accounts I have opened (via AskGamblers) have always been examined by me on AskGamblers, I like to play at fair and reputable casino's. I have a positive track record and large game plays at many of them. My faith in the online gambling industry has always been high and I have always been telling people: "as long as you select reputable, licensed and audited casino's, you are better off than in your local casino due to the high RTP of online casino's". Right now, I am afraid that I cannot be that big spender and ambassador for the online gambling industry anymore. On Tuesday night 14th / Wednesday morning 15th I deposited EUR 7100,- in total at CasinoLuck. After make my last deposit for the 'night', EUR500,-, I was finally lucky. While playing EU20,- per bet on the game Renegades, which I recently discovered and which is one of my favorites now, I got a bonus game. During the first free spins, my balance went up form 500 to over 2500. Than the bonus game got retriggered and I was extremely excited since my balance went up from 500 to over 2500 in the first spins only and I had a lot of spins left. With over EUR20,- per bet, one might expect that my EUR 7100,- loss that night might be deducted big time or even turn out to be a win! But, unfortunately, short after the retrigger of the bonus game, "my session timed out". This was an error from CasinoLuck in the middle of an active and retriggered bonus game. No lost connection, no internet problems, just a session which was timed out by CasinoLuck. Normally, one can experience this while not being active for a while due to safety purposes, which is good. But I was in the middle of a EUR20,- per bet retriggered bonus game. Well, this is not convenient and spoils the excitement of the moment a bit, but I experienced similar situations at other casino's before and after logging back in I always found that my balance was in order and the pending bonus games were continued, so fair enough. But not this time. After logging back in, my balance was down to approx. EUR 500,- which was my balance right before the bonus game started. All the bonus games were gone. I tried some low value bets on the game Renegades, hoping that my previous session would be restored but none of this all. I immediately tried to contact live chat but they were closed. Than I immediately sent an e-mail explaining the situation and asking for help. I stayed up until the morning in order to be able to contact live chat as soon as they 'opened up'. No solutions were given at that moment, they escalated it to the technical department. I contacted live chat later that day in a really polite way, they told me that they 'really needed me to be a little bit more patient'. A day later, I received an e-mail from them: Dear XXXXXX, We thank you for playing at CasinoLuck and hope you are enjoying. I am writing to inform you that our technical department has checked your bets and as per our Disconnection Policy this round was automatically finished for you when the connection was lost. The 2500 coin win depends on the coin value you had. In this case the coin value was less than 1.00. I would also like to let you know that you have 50 free spins on Astrodice waiting for you to use. Well, in this e-mail they admit that there was a 2500 coin win in total but they claim that my coin value was less than 1.00. That is not true. My last bets were under 1.00 just to try to restore my previous session. So, it is not about my last few bets, this is about the bets before that. I gave them an exact time window. And those bets are gone. As well as my balance and bonus games. I cannot find these bets back in my game history either. But I can prove that I deposited large amounts of money. Sometimes in that (14 - 15 November) session EUR 1200,- in less than 25 minutes (500+200+500). Please tell me, how can I spend 1200 in 25 minutes with such low bets? I replied to this e-mail but did not get any respond. Until I was contacted by a personal VIP Account manager who called me for a promotion. She was not aware at all of the issue and told me that her colleague sending the initial e-mail was ill at home. I explained the situation to her. She would sort it out for me and come with a solution. I waited for days and after 5 days I sent a polite e-mail to VIP@casinoluck in which I asked for an update. No response. 27 hours later I sent another reminder. No response. Than I contacted live chat. I had to explain my situation all over again. Please see screenshot. Regina, my VIP accountmanager called my yesterday afternoon confirming what I was told on livechat. During my first telephone call a week earlier she asked me for proof and screenshots. How can I have screenshots if my session is timed out by Casinoluck and instantly after, I am redirected to the lobby to log back in? Should I make screenshots every split second while playing in order to be able to proof should anything go wrong? Nice business is this..! So, when she called me yesterday she confirmed again that 'there is nothing I can proof'. We cannot do anything for you. I am ready to send all e-mails over to AskGamblers upon their request. I have offered CasinoLuck to find a solution together without third party interference for 5 times. There is no other option left than filing a compliant here. AskGamblers, if you want to check my trackrecord at over 10 high ranked and / or AskGamblers certified casino's please let me know.

Resolved

CasinoLuck - Bonus not credited as advertised

I got a Comeback promotion in my mailbox as follow Deposit any amount and we will give you 100 freespins on either slot of choice Starburst Gonzo Spinata. My bonus was not credited upon my then depoist so i spoke to chat to manually give me them and i told em i'd like gonzo. They then claim its not possible to credit me with anything but 100 freespins on Starburst. I then complained that i should be granted for what promotion i was offered since Starburst spins are worth half in value then gonzo. They are not willing to give me for what i depoisted for and i need help with this its not fair at all and i refuse to get tricked

Resolved

CasinoLuck - Attempting to apply unfair rule which is not listed within their terms

I completed the wagering for my bonus, But casinoluck claim all of the net entertainment slots are only 50% contribution, Which is not stated in the terms and conditions. I believe they should be held to the terms and conditions as we players do. The live chat with my "VIP agent" Clyde: quote the terms and conditions for my claim on askgamblers Aaron: 6.Not all games contribute the same percentage towards reducing a player's wagering requirement. Wagers made on most games contribute 100%, with the following exceptions: Aaron: Jackpot games contribute 20%. Aaron: Keno, Cloud Quest, Tower Quest, all Table Games, Hi-Lo games and Video Poker games (except Jacks or Better) contribute 10%. Aaron: All type of Black Jack games, All Roulettes, All Jacks or Better Video Poker, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em, Blood Suckers, Jackpot 6000, Craps and Casino Hold´em contribute 0%. Clyde: so where does that say Net ent 50%? Clyde: Mate! it doesn't does it? Aaron: " Further requirements may be set, according to the type of bonuses. " Clyde: ok taking it to askgamblers Clyde: that term is far to vague to even claim Aaron: It does not specify the Netent games being 50%, the terms and conditions inform you that games do not have the same contribution to your wagering requirement. You can of course always ask for such information via email, live chat or telephone. Clyde: it should be listed in the terms and conditions, Thats what they are there for. Aaron: The bonus policy was very clear stating that there are different games that contribute differently to your wagering requirement. However I do understand what you mean Clyde. Usually when customers read the bonus policy they come to Live Chat to ask for more information regarding what games contribute 100% and so on. Clyde: you can't just say they have always been like that because a few weeks before I won a bonus playing the same game with 100% contribution. I counted it

Resolved

CasinoLuck - Slow withdrawal and lack of support

I joined casino luck and made my first deposit of $35 AUD using mastercard debit card on the 27 th febuary l had my account verified after 6 attempts and recived an email confirming this on the same day l put a withdrawal request in using the only method the casino was offering bank transfer on the 3rd of march l was told my funds had been rolled back into my casino account due to error with my bsb l made another withdrawal request on the 4th of march and later that day noticed my withdrawal was no longer pending but in pay and prossesing l contact support on the 9 th march and was told it takes 3 to 5 buisness days its now the 15th of march 11 days since l requested no withdrawal and 9 day buiness days since request l have contacted support 10 times in the last 6 days by email also left 2 messages and have not recived a single reply last night l was supprised to see live chat avalible so l spoke to them the lady told me inpay is the company that would be paying me the delay is they havent completed the payment provider hasnt done a kyc check or some rubish my sons birthday was last week l should have had the funds after trying to find answers when the casino were no longer even answering me l was shocked to see my funds could have been transfered back on my account or to my netteler or skrill acount instantly l would like to know who l can now take my complaint to cheers < phone number removed>

Resolved

$1200

CasinoLuck - Stalling 13,502AUD withdrawal to Neteller

Hello, I won some money playing at casinoluck and wanted to withdraw using neteller since I was told it would be within 24 hours and it was the quickest method. I did this and 24 hours passed with no action. I contacted them the next day and they said it would be within a few hours and I should not worry. More than 6 hours pass and I ask them again and they tell me they are struggling to get money into neteller and that bankwire would have been easier since they always have money in their bank account. I said ok and contact them again the next day and they say everything is OK and they are just waiting on the manager to sign off on the withdrawal. I wait for another day and contact them again since nothing happened and they tell me another security measure has been triggered and it's out of their hands. I ask for a time limit and they don't give me one and say it can be indefinite.... They just keep changing the story and at this stage I don't know what to do because they don't even give me a proper time frame. I have already verified all my documents with them in the past since I had a withdrawal from them before and nothing went wrong but now I am getting worried since ewallet withdrawals should never be this long and every other casino I use has never had this issue.

Resolved

$13502.92

CasinoLuck - No withdrawal option available

I have been trying to withdraw funds but casino has only given me 2 options that are not suitable. Inpay is not available to me because i am not a Belgium citizin and it directs me to a website not in english. Only other option is paysafe but when i have attempted to do this it will not process either. My deposits were made to casinoluck from my Visa and Mastercards and have previously had withdrawls to my Visa but told this is no longer an option for Australian players. They have not offered me with a solution i have been trying to work with them for 6days now

Resolved

CasinoLuck - Account suspended, security team has not been responding to my emails, winnings are not paid

I have won around 700 pounds completing their sign up offer. As I tried to withdraw, my account got suspended. I received an email from their security team saying that i need to send them the following documents: 1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front). 2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days. 3. A screenshot from within your e-wallet. 4. A close up photo where you hold your ID/passport next to your face. I submitted the documents 7 days ago. After that, sent them a couple of emails but did not receive anything from them. I tried to contact the live chat as well. The lady was very unhelpful, she kept repeating that I need to send an email to their security team, although I explained that they have not been replying to my emails and since they do not have a phone number one can call, there is no one else except the live chat left to contact. The live chat representative asked me if I have sent the notarised documents, which was a surprise, since I was not requested to send any notarised documents. If this is what it takes to receive the money I won legitimately, I will do it. However, nobody from their security team has contacted me after I sent the documents, which they have requested. She also told me that my account is closed due to fraud, which really shocked me. I sent an email to their team asking what fraud was she talking about, however have not received any answer. Do not really know what else to do and how to get in contact with them, since they have been ignoring me. It really annoys me that once you win, they do not want to pay a player. This does not seem right to me. I am really looking forward to find out their reasons behind mine so called fraud, since I am sure that I have not done anything wrong: only played one slot and did not exceed 5pounds bet rule, and receive my winnings, of course. I believe that somebody has to regulate such casinos more closely, because they are doing whatever they please.

Resolved

£700

CasinoLuck - Delaying too much for my withdraw request 1200 ZAR

Hello, I have had trouble to get my withdraw request 1200 rand last 5 days but I found here the withdraw time takes within 12 hours! I had got another payment of 2027 rand from their sister casino NextCasino within 12 hours after I made withdraw request. But unknown reason they don't process my withdraw request. I had sent my verification documents already where NextCasino had verified me but Casino Luck don't reply of my emails and process my withdraw request of 1200 rand only. Could you help me please to get my payment? Thank you.

Resolved

R210

Complaint Statistics

Resolved 21

Avg. Amount $ 1,169

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.1/10 ● 89 reviews

Top reviews from our players

HabibaShane

2 years ago

7/10

The navigation is user-friendly, offering a well-rounded assortment of games and effortless access to desired content. Withdrawals can be made to e-wallets without the necessity of providing identification.

The casino offers unsatisfactory bonuses and promotions, lacks a VIP scheme, and experiences delays in withdrawals. Additionally, their customer support is not available 24/7.

MichelleAbigale

2 years ago

7/10

Although I received my payment a week later than expected, they did eventually pay me. The casino offers satisfactory games and a live casino experience.

The change of ownership has been disappointing, leading to cryptic bonus terms and malfunctioning promotions. There is a promo offering 100 spins on Gonzo or Elements, but it never works as intended. Instead, they offer a $10 bonus as compensation, which is lower than the actual value of the spins ($20). Due to these issues, it's best to avoid this casino. Additionally, the support team's response time is quite slow, making it more worthwhile to spend your deposits elsewhere.

fb_10153855863810962

3 years ago

2/10

Nice looking site with large variety of games. Deposits and withdrawals works smoothly. They have a fair 35x bonus wagering (but read the negative part about max bet). Agents are kind and professionnal.

DON'T TAKE THE BONUS. If you do, be very careful with MAX BET: you can bet «up to» 4$. That means the max bet is 3,99$. It's easy to misunderstanding here and I had the confirmation from live support that max bet is 3,99$. That really seems to be a strategy to trick the player. Also, max withdrawal with a bonus is 500$. I don't like it. 4$ is already low compared to competitors. Also, online chat is not 24/7 and there's no full screen feature on games.

fb_10153855863810962

5 years ago

6/10

Be very careful with MAX BET: you can bet «up to» 4$. That means the max bet is 3,99$. It's easy to misunderstanding here and I had the confirmation from live support that max bet is 3,99$. That really seems to be a strategy to trick the player. I don't like it. 4$ is already low compared to competitors. Also, online chat is not 24/7 and there's no full screen feature on games.

Meak337

6 years ago

9/10

Hello everyone. This is a follow on from my previous message when I highlighted I was waiting to see how long it took for me to get my winnings. Well I am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.

Just not a big fun so it's not my favourite one to play on a daily basis. Slow withdraw they say 24hours but more like 48 hours and that's only the approved stage, they don't send email confirming withdraw only one if you reverse it.

Support is not available 20 hours of the day, 2-15 hours for reply from emails, they are affiliated so any bonus they give is small like around 2% - 5% max.

Support are basically useless the casino runs it self 16hours of the day with no one is there!

Live chat works only to suit Europe working day.
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Hello everyone. This is a follow on from my previous message when i highlighted i was waiting to see how long it took for me to get my winnings. Well i am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.
Just not a big fun so it's not my favourite one to play on a daily basis.
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I declare that my review is based on my own experience and represents my genuine opinion of this casino. I'm not a casino employee and have not been offered any incentive or payment by the casino to write this review. I understand that AskGamblers has zero-tolerance policy on fake reviews. View Posting Guidelines.
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Negative part of the review is too short. It should have 150 character or more.

CASINOLUCK BONUSES
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CASINOLUCK COMPLAINTS

CasinoLuck - Not able to get winnings
£80

RESOLVED
CasinoLuck - Not able to get winnings

I made a small withdrawl of £80 on Wednesday 28th November. Today is Monday 3rd of December and it is still pending. Every time I speak to someone ...

READ MORE

CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal
KR10,000

REJECTED
CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal

13 September i opened an account on CasinoLuck. I played the welcome bonus and i manage to win 10 000 kr. I made a withdraw, i am still waiting after ...

READ MORE

CasinoLuck - Missing funds due to game glitch followed by...
RESOLVED
CasinoLuck - Missing funds due to game glitch followed by inadequate investigation...

I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino ...

READ MORE

CasinoLuck - Bonus not credited as advertised
RESOLVED
CasinoLuck - Bonus not credited as advertised

I got a Comeback promotion in my mailbox as follow Deposit any amount and we will give you 100 freespins on either slot of choice Starburst Gonzo ...

READ MORE
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stewex555

6 years ago

7/10

Impressive web site and first look is amazing. Excellent impression. If you play here often go to the exclusive club for a better position and there will be a lot of damage and gaming more interesting. Games are only from leading providers so quality is here. Maybe play wiping cards. Min. Dposit aj min. withdrawing from a minimum of 10 and acceptable for vaccinations. Choices on Ewallets are in good time.

test187

7 years ago

1/10

Okay they have many games and the website is stable, many deposit options....

Since 2012, I have played regularly with Casinoluck, and there have never been problems with a payout that was there in 24 hours, my verification went smoothly, but now the site has shown its true face !!!!!!!!!!!, 1 week has now taken a payout on Neteller although I have been a customer since 2012 and have long since been verified, the payout amount was less than 100 euros, but the maximum cashout was only 100 euros ... and I had to wait 1 week !! Something is just incredible! Please do not play there and support this policy !!!

Inactive user

7 years ago

1/10

Not a lot to be honest. Bad slot selection.....I played like on more than 100 different casinos but never have I been treated so badly...

Very unprofessional support agent. After I registered I asked the support whether the bonus is added automatically which was confirmed. After I deposited they suddenly were telling me I have 2 accounts and I can not get a bonus at all. Very misleading. After this shock I got rid of my balance on maxbets in a few seconds just to be informed afterwords that I got misinformed and they made a mistake and that everything is fine I have only one account on this casino. So I lost my 400 euro balance cause they tricked me into believe that I have 2 accounts which was not true. Then they said they are very sorry for misinforming me.

They then offered me 50 freeespins and they told me the freespins will be on 40 cents betsize as compensation for my 400 euro loss. But those freespins were only on 25 cents. So basically I got lied to again. Absolutely terrible casino. I have played on almost every single casino out there. But I have never ever been treated as bad as here. Very fishy casino indeed.. I do not know how they can have a malta licence this is not right.

Sander040

7 years ago

2/10

Received an email from Casinoluck. What the xxx. They want to charge me because of inactivity for 5 euro a month if I don't login into the casino within the next 30 days.Then I visited the casino and i cannot login haha!
This is scam. Whether I play or not the casino has to been on visited on my own will not by forcing from the casino.
I have asked to remove my account at this online casino and they did.

Inactive user

7 years ago

5/10

They paid me although it was received a week later I got it. Ok games and live casino.

Here's my problem with I won 2000 dollars on sunday spins and go to the support and they claim I can only win 100. I then go to a slot bet 25 dollars a spin wasting the money for the points. I have over a hundred left and they paid me all of it. So the support lied to me and cost me 2000 dollars. I am very dissatisfied with this. I should be able to trust the support and what they say.I am sure they will try to claim some bs. They knew what they were doing!