Terminated: CasinoLuck has been terminated due to being unresponsive. Consider these instead:
CasinoLuck
- Variety of games
- Instant play, mobile
- Customized live chat offered
- Software is proven fair by TST
- Software is proven fair by TST
- Various restricted countries
CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG Gaming, Evolution Gaming, and Nyx Interactive.
Games
Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.
In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.
Support
CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.
Responsible Gambling
CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.
Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.
Certifications
CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.
Recommended by experts
Player Reviews
Although I received my payment a week later than expected, they did eventually pay me. The casino offers satisfactory games and a live casino experience.
The change of ownership has been disappointing, leading to cryptic bonus terms and malfunctioning promotions. There is a promo offering 100 spins on Gonzo or Elements, but it never works as intended. Instead, they offer a $10 bonus as compensation, which is lower than the actual value of the spins ($20). Due to these issues, it's best to avoid this casino. Additionally, the support team's response time is quite slow, making it more worthwhile to spend your deposits elsewhere.
Nice looking site with large variety of games. Deposits and withdrawals works smoothly. They have a fair 35x bonus wagering (but read the negative part about max bet). Agents are kind and professionnal.
DON'T TAKE THE BONUS. If you do, be very careful with MAX BET: you can bet «up to» 4$. That means the max bet is 3,99$. It's easy to misunderstanding here and I had the confirmation from live support that max bet is 3,99$. That really seems to be a strategy to trick the player. Also, max withdrawal with a bonus is 500$. I don't like it. 4$ is already low compared to competitors. Also, online chat is not 24/7 and there's no full screen feature on games.
Nice looking site with large variety of games. Deposits and withdrawals works smoothly. They have a fair 35x bonus wagering (but read the negative part about max bet). Agents are kind and professionnal.
Be very careful with MAX BET: you can bet «up to» 4$. That means the max bet is 3,99$. It's easy to misunderstanding here and I had the confirmation from live support that max bet is 3,99$. That really seems to be a strategy to trick the player. I don't like it. 4$ is already low compared to competitors. Also, online chat is not 24/7 and there's no full screen feature on games.
Hello everyone. This is a follow on from my previous message when I highlighted I was waiting to see how long it took for me to get my winnings. Well I am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.
Just not a big fun so it's not my favourite one to play on a daily basis. Slow withdraw they say 24hours but more like 48 hours and that's only the approved stage, they don't send email confirming withdraw only one if you reverse it.
Support is not available 20 hours of the day, 2-15 hours for reply from emails, they are affiliated so any bonus they give is small like around 2% - 5% max.
Support are basically useless the casino runs it self 16hours of the day with no one is there!
Live chat works only to suit Europe working day.
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Hello everyone. This is a follow on from my previous message when i highlighted i was waiting to see how long it took for me to get my winnings. Well i am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.
Just not a big fun so it's not my favourite one to play on a daily basis.
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I declare that my review is based on my own experience and represents my genuine opinion of this casino. I'm not a casino employee and have not been offered any incentive or payment by the casino to write this review. I understand that AskGamblers has zero-tolerance policy on fake reviews. View Posting Guidelines.
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Negative part of the review is too short. It should have 150 character or more.
CASINOLUCK BONUSES
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CASINOLUCK COMPLAINTS
CasinoLuck - Not able to get winnings
£80
RESOLVED
CasinoLuck - Not able to get winnings
I made a small withdrawl of £80 on Wednesday 28th November. Today is Monday 3rd of December and it is still pending. Every time I speak to someone ...
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CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal
KR10,000
REJECTED
CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal
13 September i opened an account on CasinoLuck. I played the welcome bonus and i manage to win 10 000 kr. I made a withdraw, i am still waiting after ...
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CasinoLuck - Missing funds due to game glitch followed by...
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CasinoLuck - Missing funds due to game glitch followed by inadequate investigation...
I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino ...
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CasinoLuck - Bonus not credited as advertised
RESOLVED
CasinoLuck - Bonus not credited as advertised
I got a Comeback promotion in my mailbox as follow Deposit any amount and we will give you 100 freespins on either slot of choice Starburst Gonzo ...
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Impressive web site and first look is amazing. Excellent impression. If you play here often go to the exclusive club for a better position and there will be a lot of damage and gaming more interesting. Games are only from leading providers so quality is here. Maybe play wiping cards. Min. Dposit aj min. withdrawing from a minimum of 10 and acceptable for vaccinations. Choices on Ewallets are in good time.
Okay they have many games and the website is stable, many deposit options....
Since 2012, I have played regularly with Casinoluck, and there have never been problems with a payout that was there in 24 hours, my verification went smoothly, but now the site has shown its true face !!!!!!!!!!!, 1 week has now taken a payout on Neteller although I have been a customer since 2012 and have long since been verified, the payout amount was less than 100 euros, but the maximum cashout was only 100 euros ... and I had to wait 1 week !! Something is just incredible! Please do not play there and support this policy !!!
Not a lot to be honest. Bad slot selection.....I played like on more than 100 different casinos but never have I been treated so badly...
Very unprofessional support agent. After I registered I asked the support whether the bonus is added automatically which was confirmed. After I deposited they suddenly were telling me I have 2 accounts and I can not get a bonus at all. Very misleading. After this shock I got rid of my balance on maxbets in a few seconds just to be informed afterwords that I got misinformed and they made a mistake and that everything is fine I have only one account on this casino. So I lost my 400 euro balance cause they tricked me into believe that I have 2 accounts which was not true. Then they said they are very sorry for misinforming me.
They then offered me 50 freeespins and they told me the freespins will be on 40 cents betsize as compensation for my 400 euro loss. But those freespins were only on 25 cents. So basically I got lied to again. Absolutely terrible casino. I have played on almost every single casino out there. But I have never ever been treated as bad as here. Very fishy casino indeed.. I do not know how they can have a malta licence this is not right.
Received an email from Casinoluck. What the xxx. They want to charge me because of inactivity for 5 euro a month if I don't login into the casino within the next 30 days.Then I visited the casino and i cannot login haha!
This is scam. Whether I play or not the casino has to been on visited on my own will not by forcing from the casino.
I have asked to remove my account at this online casino and they did.
They paid me although it was received a week later I got it. Ok games and live casino.
Here's my problem with I won 2000 dollars on sunday spins and go to the support and they claim I can only win 100. I then go to a slot bet 25 dollars a spin wasting the money for the points. I have over a hundred left and they paid me all of it. So the support lied to me and cost me 2000 dollars. I am very dissatisfied with this. I should be able to trust the support and what they say.I am sure they will try to claim some bs. They knew what they were doing!
Nothing really. Used to be a great place prior to change. Now it's just as bad as Karamba.
Horrible change of ownership. Cryptic bonus terms, promos that are not working. They have a promo thats 100 spins on Gonzo or Eleements that never works, but because they cant make it work they are "willing" to credit your account with $10 bonus. Value of spins is $20 so yeah, stay away.
Support takes ages to answer too so any deposit there is better spent elsewhere.
Hello everyone. This is a follow on from my previous message when i highlighted i was waiting to see how long it took for me to get my winnings. Well i am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.
Previous comment:
I have been a member of many on-line casino's, in fact most that are advertised on the first page when googled. I look for 3 things that are important to me: Number 1, how fast are they in paying you your winnings. No 2, do they offer live support, and if so, how good are they. No 3, do the games run smoothly. No1 and No2 are paramount to me though. Well I joined Casino Luck at the weekend, well Friday evening 10/3/17. Because I have joined many casino's I tend to send in my documents in advance. This saves time if you are lucky enough to withdraw. After sending in my documents on Friday, they were approved today (Sunday 12/3/17) which I feel is a positive start. I have interacted with the live support team who have been helpful and professional, so all's good there too. Now my number 1 priority I will have to wait and see as I made a withdrawal yesterday (11/3/17). I understand completely that its the weekend so like I mentioned, I'll see how quick my winnings hit my bank in the week and let everybody know.
The site itself I really like. I love the Green look, and as green is my favourite colour, its a win:win. My favourite game is live roulette and no problems there, (my only small frustration is max £50/number...sometimes I like to go for it) I also played BJ, 3 and 5 card poker which were all good. I had a few spins on the slots and won a bit, well I got in the feature which is impossible on some sites. So all in all, I'm quite impressed with Casino Luck. I know they are quite new and I didn't see them advertise on Google either. I actually saw the advert on Neteller of all places. So I'll see how quick my payment arrives and let you know if anyone is interested.
What i have realised since my last message is that this casino charge you for not only withdrawing your winnings (albeit a small charge) but also depositing. I made a deposit of £1000 and received a charge of £50, yes that is correct, £50. I received a charge of £50 for depositing money to play on the site. Sorry for repeating myself...but £50 for putting money into my account. What is that all about???
Saying that, this is my only negative review as they hit the mark on my 3 main areas: Withdrawal time = good, live support = good and games = good. Charging you money to deposit is a real shame though and extremely odd. Ive never come across that before.
Previous comment:
So far so good and like I said, I'll let you all know how quick my winnings are paid.
Nice navigation, good selection of games, easy to find what you need.
Bonus was not added contacted customer service who told me to email in and a manager will deal with it, not messing around emailing begging for a bonus which should of been added automatically nor am I waiting several days for a response. Closed my account found customer service couldn't care less. Avoid.
Just an okay casino for me, nothing highly positive and nothing negative just a solid one. I deposited via mobile here because it's the only casino where it actually works, weird plus :D The second and I can tell more valuable opinion for you newcomers to Casinoluck - No problems with withdrawals and anything at all. From what I remember I won from no deposit bonus here and without any problems I got my credits in a few hours using skrill withdrawal method.
Just not a big fun so it's not my favourite one to play on a daily basis.
This is my favourite casino. I have had many small wins consistently, from $100-400 and less but then again I never bet big around $.50 per spin on average. I never needed to use the live chat or had problems with payments etc. At first I was able to withdraw my winnings without providing ID to my e-wallet, only until I requested a bank transfer did I have to validate my account and surprisingly I am able to transfer funds to my bank account although I load money through my e-wallet, this is really convenient.
There are many game providers and just a few games are barred from playing with a bonus plus the max. bet with a bonus is high. There is normally a monthly 50% reload bonus and regular weekend bonus of 50% (13xb+d). I also love that I can check the progress on my W.Req. in my account, hate having to contact chat for this in other casinos.
Nothing to dislike so far. Maybe, some more bonuses for the holidays would be nice.
Good games, but no different to other well recognised on the market
Poor bonuses and promotions and no vip scheme.
Customer service is better than jetbull but not really for high rollers.
A few good games. Don't waist your money playing here - Luck casino is a backyard setup
Slow withdraw they say 24hours but more like 48 hours and that's only the approved stage, they don't send email confirming withdraw only one if you reverse it.
Support is not available 20 hours of the day, 2-15 hours for reply from emails, they are affiliated so any bonus they give is small like around 2% - 5% max.
Support are basically useless the casino runs it self 16hours of the day with no one is there!
Live chat works only to suit Europe working day.
This is a very similar operation to Next Casino, which is not surprising as the two casinos are operated under the same license and use the same software platform. Just like Next I was surprised to see so many negative reviews here at Askgamblers, and the overall score for CasinoLuck is even lower which makes me wonder how I have ended up being so lucky to have no problems whatsoever!
If you have already used up your welcome bonuses at Next then this group allow you to receive the bonuses once at each of their casinos, including the generous 100% first deposit bonus with 40x bonus wagering. Personally I think it is worth giving this casino a go just to take advantage of this bonus because low wagering bonus offers are starting to get very rare now.
With all the players complaining here of slow withdrawals I can't help but wonder what method they are using because all of my requests to Skrill have been processed in less than a day, often just a few hours. I will agree that it took a little longer than average to get my documents approved in the first instance but because this is only a one time inconvenience I don't think it is a big problem for most players.
The Every Matrix software these casinos use supports games from a wide range of providers, the only big name missing is Playtech but there are a great many other casinos with those games and there are very few casinos around who have Microgaming, NetEnt and Playtech all on the same site. I do enjoy a few Playtech games but I feel that CasinoLuck have a good enough range without these.
I like to play from my tablet sometimes and usually choose either Next or Luck on these occasions - whilst some casinos just make their games fit the different screen size and interface used on mobile devices these casinos have put a lot of effort into making sure the experience is as smooth as possible and it really shows. The only downer is that not all games are available on the mobile platform.
Great site fast withdrawels, no ID needed until u withdraw over 2000..
Plenty games I am surprised this casino ranked so low.. Regular free spins and deposit bonuses
I love casino luck
There is no search bar and can be a hassle wen lookin for a certain game.. other than that there is nothing negative to say
I registered account here just to leave this comment as I do not understand why there have been so many complaints recently in regards to withdraws.
I opened the account and made a minimum deposit about a month ago at casino Luck. Did not win after clearing the wagering requirement. However, managed to withdraw my deposit within 12 hrs (NO QUESTIONS ASKED).
I never deposited again in this entire month and received those 5 free spin offers just to try new games. Last week I was able to run those 5 spins up to $100 but got greedy and lost it all. This week again I received those free spins and was able to run it up to $950 and change.
This is when I start to check on their withdraw time and review. To be honest I was worried reading these recent comments and expect lots of red tape to cross in order to get paid. Surprisingly, money arrived within 5 hours faster than advertised. Also note that this 950 was out of 5 free spin winnings and they paid just as expected NO QUESTIONS ASKED again.
I feel like I must comment here to clear the name for such a reputable casino.
I trust this casino and will place my wagers here without a doubt and you should too.
Absolutely nothing bad to say besides lack of 24hr live chat. Perhaps should give 10 instead of 5 free spins lol :)
I've been reading and seeing how many players in AskGamblers were getting wins by playing at CasinoLuck. Everything seemed so easy for them. Win here, win there, won on this game, won on that game, getting free spins almost everyday, making me feel so jealous in many ways. So finally, one fine day, I decided to sign up to see if I could also get lucky at CasinoLuck. After all, if others could get lucky, I should be able to too, right?
So I waited for the right time to visit their website, because my crawling ISP would mean I have to wait half a day to get the casino loaded up! No joke! CasinoLuck was one of those few casinos that would take ages to load up, due to the numerous different software providers that were integrated onto one common platform. On one of those days when my ISP was fast enough, I signed up at CasinoLuck, deposited, got a bonus, plus free spins on Starburst. All these was a couple of years ago, probably 2 or 3 years by now, so I cannot actually recall how much deposit bonus or the number of free spins that I had gotten, but all that isn't so important. It wouldn't make any difference as to how I would rate CasinoLuck at the end of my review.
What I do remember, was how my deposit, the bonus money, and including those free spins too, did not give me any win. My first experience at the casino was more of frustration and disappointment. Nothing was thrilling, nor exciting for me then. What I also do remember, was how I made many deposits before finally making one small win and making my only withdrawal from the casino. Was that good for a change? Well, if you can consider getting paid in 3 or 4 days as good, then so be it. For me, it was dismal! I could get paid within 1 day from my top favourite Playtech casino, but it took three to four times longer for CasinoLuck to pay me! Beats me the reasons why, but it certainly did not fit at all into a 'fast paying casino' for me.
Very simply put, CasinoLuck performed almost the same way as Jetbull Casino did for me...poorly! The casino's software was not 'slow ISP friendly' at all, unlike some other casinos which could load up at a much faster speed. Navigation from one page to another was another time wasting effort. Waiting for any game to load up before I could start playing was a bitter experience, to say lightly, made worse when I couldn't win on the game at all! After several unsuccessful attempts at making another win, I finally got so fed up with CasinoLuck that I simply chucked the casino into my deep freezer, where it stayed to this day, until the casino became no longer accessible to me anymore, due to the recent accessibility blockages on my ISP. The end of CasinoLuck for me, but I don't regret it one bit!
I've had a account with casino Luck since last year.
When I first deposited for the welcome bonus I won big and the money was in my bank within a couple of days.
After that made a couple of deposits made a couple of withdrawals nothing big. Then last week I got a email offering a good match up bonus so made a deposit and yet another descent win and the money was in my bank in 2 days again.
So nothing but good things to say about this casino the slots pay out well and I've never had any problems with withdrawals it gets full marks from me excellent choice of slots also.
Casino Luck is a fantastic casino I had experienced and they are fast, fair and withdrawal takes within 12 hours which might be every player likes.
They have several provider's games and I never found any glitch while playing.
Their promotions are in a word awesome, only 20X(deposit+bonus) and easy to navigate how far we are behind to finish the wagering.
Casino luck is my most favorite casino where I can put my trust and can play with peace of my mind.
Thumbs up ;-)
Casino Luck, the casino space theme in which players offers more than 200 games. In order to provide its players even more, Casino Luck has provided a variety of promotional offers of bonuses for refilling to free chips and cash prizes. Casino Luck strictly adheres to safety standards, and the players guarantees 100% secure gaming, as well as 24-hour customer support and practical option banking. This casino is the responsibility of the Government of Gibraltar. My deposit here amounted to € 60, and only a couple of days later I paid another 40 €. After the roulette and slot machine Gonzo's Quest in the account I had € 170. I should have paid the money but my greed destroyed me. After three hours of play at Lights slot I lost about 130 €, the rest of the money I lost on Starburst slot machine. On starburst I had a series of 12 spins without one payline, big disappointment for my budget.
The collection of games at Casino Luck launches some of my favorite operators: NetEnt and Microgaming. This casino belongs to giant online company Minotauro Media Ltd. Casinos. It guarantees top quality players playing from the collection of over 200 various card and table games, slots, progressive jackpots and fast game, and all are available in instant versions to play that do not require a download. Vending machines are a big part of the gaming arsenal Casino Luck, which includes popular games like Hot As Hades, Hot Ink, Starburst, Blood Suckers, Lights, Disco Spins and Gonzo's Quest. The table games are among the variants of roulette: Live Dealer and blackjack. Casino Luck is also available on your mobile device. The Casino Luck, new players are warmly welcomed the generous welcome bonus on first deposit.
Existing players can enjoy a multitude of original promotion such as extra spins, cash prizes, raffles and bonuses for referrals to friends. Casino Luck offers a variety of benefits to its loyal players who can take advantage of the exclusive rewards. Casino Luck employs 24-hour customer support you can contact by phone, e-mail and directly on the website of the casino. On this great place, deposits and withdrawals can be made in many ways, for example, by phone, credit / debit cards, e-wallets and bank transfers. Speed of payment depends on the means of payment, and the quickest way is via MasterCard. My recommendation for all the right players, register now and find your luck on Casino Luck!
You cant believe me, but I was looking for the casino with word" Luck " in his name, I played in many casinos.
Last night I slept strong, but near morning, my dream thinks sailed to the casino, it was, of course, "CasinoLuck".
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The navigation is user-friendly, offering a well-rounded assortment of games and effortless access to desired content. Withdrawals can be made to e-wallets without the necessity of providing identification.
The casino offers unsatisfactory bonuses and promotions, lacks a VIP scheme, and experiences delays in withdrawals. Additionally, their customer support is not available 24/7.