CasinoLuck
- Variety of games
- Instant play, mobile
- Customized live chat offered
- Software is proven fair by TST
- Software is proven fair by TST
- Various restricted countries
CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG Gaming, Evolution Gaming, and Nyx Interactive.
Games
Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.
In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.
Support
CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.
Responsible Gambling
CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.
Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.
Certifications
CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.
Recommended by experts
Player Reviews
Although I received my payment a week later than expected, they did eventually pay me. The casino offers satisfactory games and a live casino experience.
The change of ownership has been disappointing, leading to cryptic bonus terms and malfunctioning promotions. There is a promo offering 100 spins on Gonzo or Elements, but it never works as intended. Instead, they offer a $10 bonus as compensation, which is lower than the actual value of the spins ($20). Due to these issues, it's best to avoid this casino. Additionally, the support team's response time is quite slow, making it more worthwhile to spend your deposits elsewhere.
Nice looking site with large variety of games. Deposits and withdrawals works smoothly. They have a fair 35x bonus wagering (but read the negative part about max bet). Agents are kind and professionnal.
DON'T TAKE THE BONUS. If you do, be very careful with MAX BET: you can bet «up to» 4$. That means the max bet is 3,99$. It's easy to misunderstanding here and I had the confirmation from live support that max bet is 3,99$. That really seems to be a strategy to trick the player. Also, max withdrawal with a bonus is 500$. I don't like it. 4$ is already low compared to competitors. Also, online chat is not 24/7 and there's no full screen feature on games.
Nice looking site with large variety of games. Deposits and withdrawals works smoothly. They have a fair 35x bonus wagering (but read the negative part about max bet). Agents are kind and professionnal.
Be very careful with MAX BET: you can bet «up to» 4$. That means the max bet is 3,99$. It's easy to misunderstanding here and I had the confirmation from live support that max bet is 3,99$. That really seems to be a strategy to trick the player. I don't like it. 4$ is already low compared to competitors. Also, online chat is not 24/7 and there's no full screen feature on games.
Hello everyone. This is a follow on from my previous message when I highlighted I was waiting to see how long it took for me to get my winnings. Well I am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.
Just not a big fun so it's not my favourite one to play on a daily basis. Slow withdraw they say 24hours but more like 48 hours and that's only the approved stage, they don't send email confirming withdraw only one if you reverse it.
Support is not available 20 hours of the day, 2-15 hours for reply from emails, they are affiliated so any bonus they give is small like around 2% - 5% max.
Support are basically useless the casino runs it self 16hours of the day with no one is there!
Live chat works only to suit Europe working day.
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Hello everyone. This is a follow on from my previous message when i highlighted i was waiting to see how long it took for me to get my winnings. Well i am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.
Just not a big fun so it's not my favourite one to play on a daily basis.
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Negative part of the review is too short. It should have 150 character or more.
CASINOLUCK BONUSES
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CasinoLuck: 100% up to €150 + 150 Extra Spins on Book of...
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CASINOLUCK COMPLAINTS
CasinoLuck - Not able to get winnings
£80
RESOLVED
CasinoLuck - Not able to get winnings
I made a small withdrawl of £80 on Wednesday 28th November. Today is Monday 3rd of December and it is still pending. Every time I speak to someone ...
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CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal
KR10,000
REJECTED
CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal
13 September i opened an account on CasinoLuck. I played the welcome bonus and i manage to win 10 000 kr. I made a withdraw, i am still waiting after ...
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CasinoLuck - Missing funds due to game glitch followed by...
RESOLVED
CasinoLuck - Missing funds due to game glitch followed by inadequate investigation...
I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino ...
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CasinoLuck - Bonus not credited as advertised
RESOLVED
CasinoLuck - Bonus not credited as advertised
I got a Comeback promotion in my mailbox as follow Deposit any amount and we will give you 100 freespins on either slot of choice Starburst Gonzo ...
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CASINOLUCK NEWS
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You Can Earn 155 Extra Spins Throughout This...
Land Yourself a New Apple iPad When You Play at CasinoLuck
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Impressive web site and first look is amazing. Excellent impression. If you play here often go to the exclusive club for a better position and there will be a lot of damage and gaming more interesting. Games are only from leading providers so quality is here. Maybe play wiping cards. Min. Dposit aj min. withdrawing from a minimum of 10 and acceptable for vaccinations. Choices on Ewallets are in good time.
Okay they have many games and the website is stable, many deposit options....
Since 2012, I have played regularly with Casinoluck, and there have never been problems with a payout that was there in 24 hours, my verification went smoothly, but now the site has shown its true face !!!!!!!!!!!, 1 week has now taken a payout on Neteller although I have been a customer since 2012 and have long since been verified, the payout amount was less than 100 euros, but the maximum cashout was only 100 euros ... and I had to wait 1 week !! Something is just incredible! Please do not play there and support this policy !!!
Not a lot to be honest. Bad slot selection.....I played like on more than 100 different casinos but never have I been treated so badly...
Very unprofessional support agent. After I registered I asked the support whether the bonus is added automatically which was confirmed. After I deposited they suddenly were telling me I have 2 accounts and I can not get a bonus at all. Very misleading. After this shock I got rid of my balance on maxbets in a few seconds just to be informed afterwords that I got misinformed and they made a mistake and that everything is fine I have only one account on this casino. So I lost my 400 euro balance cause they tricked me into believe that I have 2 accounts which was not true. Then they said they are very sorry for misinforming me.
They then offered me 50 freeespins and they told me the freespins will be on 40 cents betsize as compensation for my 400 euro loss. But those freespins were only on 25 cents. So basically I got lied to again. Absolutely terrible casino. I have played on almost every single casino out there. But I have never ever been treated as bad as here. Very fishy casino indeed.. I do not know how they can have a malta licence this is not right.
Received an email from Casinoluck. What the xxx. They want to charge me because of inactivity for 5 euro a month if I don't login into the casino within the next 30 days.Then I visited the casino and i cannot login haha!
This is scam. Whether I play or not the casino has to been on visited on my own will not by forcing from the casino.
I have asked to remove my account at this online casino and they did.
They paid me although it was received a week later I got it. Ok games and live casino.
Here's my problem with I won 2000 dollars on sunday spins and go to the support and they claim I can only win 100. I then go to a slot bet 25 dollars a spin wasting the money for the points. I have over a hundred left and they paid me all of it. So the support lied to me and cost me 2000 dollars. I am very dissatisfied with this. I should be able to trust the support and what they say.I am sure they will try to claim some bs. They knew what they were doing!
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CasinoLuck Bonuses
CasinoLuck: 210% up to €/$150 + 150 Bonus Spins
The navigation is user-friendly, offering a well-rounded assortment of games and effortless access to desired content. Withdrawals can be made to e-wallets without the necessity of providing identification.
The casino offers unsatisfactory bonuses and promotions, lacks a VIP scheme, and experiences delays in withdrawals. Additionally, their customer support is not available 24/7.