AskGamblers Quick Overview
Editor’s View
We love the layout of Bitcasino.io. Everything is well-organised, and you can access any corner of an online casino with just a few clicks. Whether you want to enjoy live casino games or spin the reels of the world’s most popular slot machines, you’ll find it all at Bitcasino.io.
- Live chat 24/7
- Strong focus on crypto payments
- Interac available for fiat payments
- Fast withdrawals
- Few poker games
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Bitcasino.io Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Bitcasino.io
Bitcasino.io is a crypto casino offering crypto users top-quality games from renowned providers. The online gambling website has a good track record, having been active since 2014 and having obtained the gambling licence of Curacao.
The desktop version of the website is smooth, while mobile users can download the Bitcasino app on the Google Play store and access their favourite games on the go. To sign up, you must enter personal details, which last a few minutes. You can also sign up via Metamask or Google.
But before you do so, we recommend you read our detailed online casino review. We cover everything from payment options, games available, customer service (how to get in touch with them, what to expect) and look for different responsible gambling tools.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers Not offered
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Bitcasino.io
The casino focuses on cryptocurrencies for deposits and withdrawals, with a series of coins available, and the option to purchase coins with your fiat money.
At Bitcasino.io, the minimum deposit is BTC 0.000007, and there are no fees. However, there are some fees attached to withdrawals.
Cashouts at Bitcasino.io are quick, with up to 24 hours of pending time, putting it among the fastest withdrawal casinos. Also, it's good to know that for withdrawal requests up to EUR 2,500, you only need to verify your email address; for bigger cashouts, the casino will launch the usual KYC procedure.
Although it offers virtually limitless cashouts, Bitcasino does have a withdrawal limit of BTC 50 per week.
Games at Bitcasino.io
The selection of casino games at Bitcasino.io is remarkable. Cryptocurrency users can access approximately 5,000 online slots and hundreds of live casino games. The games are organised in different categories and accessible from the side menu.
Choose your favourite types of online slots, sort them out by popularity, RTP, Hit Ration, Volatility or alphabetically or search for the game you like by using the search bar. You can also choose your favourite providers and explore new games.
You can also play in live casinos and choose different iterations of baccarat, blackjack, or roulette. The only downside is the lack of poker titles, which have few versions.
Bitcasino.io’s Commitment to Responsible Gambling
Bitcasino.io recognises the importance of responsible gambling, offers guidance, and recommends several organisations players can turn to for support or advice.
As for the tools on the website, you can only activate a cool-off period and self-exclusion. Self-exclusion completely locks you out of your account and you can choose periods from 1 week to 6 months.
The next option is a permanent self-exclusion, meaning you can’t reactivate your account anytime.
Customer Support at Bitcasino.io
Bitcasino.io has a great help centre where you can find answers to the most common questions regarding cryptocurrencies, accounts and other casino-related topics. If you don’t find the information you need, you can contact the casino via email or live chat.
The best way to get an answer is through the live chat, which is available 24/7. You have to be a casino member to contact the support. Otherwise, you’ll have prepared questions and answers and can’t ask for an agent. When sending files (screenshots or documents), it’s best to email the casino and wait for an answer.
Complaints
Read the complaints other players have left for Bitcasino.io. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi katsetus, It’s great to hear such lovely feedback, we are happy to hear you like our bonuses, fast deposits and withdrawals. I will pass on your feedback regarding the translation of the site, so that it can be improved. As for implementing TRON coin, we are constantly looking at adding new crypto options to our site, if there is a demand for it. Your interest has been noted, and I recommend staying in tune with our announcements for more info. Thanks for your support.
There are two, and only two, positive aspects to Bitcasino. First is the fact that they offer instant deposits and withdrawals. The second is that they have an extremely wide variety of games to play.
Bitcasino has no clue how to take care of its good players. I deposit, on average, well over €1.000 per month. Possibly double that. And my wagering is an order of magnitude higher. Despite these significant deposits and significant gameplay, Bitcasino remains willing only to reward losses. If you lose, you can get free spins. If you win -- even if you lose thereafter -- you get nothing. Zlich. Zippo. Don't even bother asking or trying to ask any sense into them.
Their VIP program is an opaque system, which it seems virtually impossible to get invited to. Again, with my significant gameplay, they keep telling me I'll be invited soon, but I am never invited. I've been wagering €6 a spin lately, and even that is insufficient for their ridiculously high standards.
I am done with Bitcasino. Totally done. They do not value their customers one bit. They have no appreciation for loyalty. None whatsoever. I've lost thousands of euro to them over the course of a year, and then they can't even give me 10 free spins upon request after a series of losses.
If you want your gameplay to be rewarded, look somewhere else.
Hi Brehar, Thanks for taking the time to write some feedback. Bitcasino stands for fun, fast and fair, which is why we are sorry you feel that you have not been rewarded for your loyal gameplay on our site. In this case, we can say that we have listened to your feedback very carefully and are working on making the requirements for our VIP program more clearcut, so it doesn't feel like you are on a wild goose chase. We suggest you stay in tune with our announcements, as we hope to make it more transparent very soon!
Indeed a fast deposit and withdrawal system . Wish they were a little better with their support . Crappiest bonus when asked from support.
Worst support staff in terms of using sneaky ways to swindle you out of your BONUS' on avg spent maybe 1btc weekly and still rejected from joining VIP.
Thank you Alexnii for taking the time to review us. Bitcasino stands for fun, fast and fair gaming, our support staff certainly would never swindle our players out of bonuses but instead offer them when available. We are always trying to improve our offering and services so would really like to hear more about what you wish to see in our support over email ([email protected])
By far the fastest cryptocurrency deposit and withdrawal site I ever experienced.
Playing credit currency only in cryptocurrency, option is not available to swit
Hello cbye, We are happy to receive your feedback, and that you pleased with our speedy deposits and withdrawals. We are always looking for ways to make our casino even more fun, fast and fair, and your feedback helps us achieve that goal! If I understood correctly, you mentioned that you wish that we offered the ability to deposit in fiat currencies. Currently we are working on making this possible, so players can deposit in euro and other non-crypto currencies. Also, we have already made BTCXE available in certain jurisdictions. Our goal is to make it accessible for all eventually. In the meantime, I recommend to stay connected to our regular announcements. Thanks again for your support.
Bitcasino.io for me personally if it is not the best online BTC casino is one of the best. Aspects to consider is a wide range of games and attractive offers for the client, very reliable, fast deposit and fast withdrawal, excellent bonuses and great 24h support. In my personal case without deposit reach an offer and I could extract more than 30 euros in less than 20 min was formidable. I recommend it 100%
I do not like that it does not accept the traffic by VPN, so some users of restricted countries can not register, it does not admit deposits in USD, and in addition to BTC few cryptocurrencies are accepted. Otherwise excellent!!!
Hi Elquimba, It's great to hear your positive feedback, and that you are attracted to our range of games, bonuses, and withdrawal speeds. If you would like to see more cryptocurrencies, we encourage you to contact our support team on live chat, and they will take note of your interest. We are constantly looking for new ways to make our casino even more fun, fast, and fair, so your feedback helps tremendously with that. Thank you for your continued support!
This casino has the fastest deposits and fastest withdraws I’ve ever experienced
A huge selection of games and providers to choose from
Even converts mbtc to euros for certain providers
Helpful live support 24/7 availability
They are very willing to solve issues and chat just to chat
Top Anonymity casino
Nothing!
When I joined this casino It immediately became my favorite!
Hi trawfulbutter, It is great to hear such positive feedback. We are glad to know we are your favourite casino - how nice of you! In the past few months, we have added even more games, including our own branded live casino tables, so lots more for you to explore on Bitcasino. Thanks for your support.
Bitcasino.io has long been my casino of choice when gambling online. My initial attraction to Bitcasino.io was the fact that withdrawals are processed instantly. To ensure absolute 100% clarity, this means that if I were to make a withdrawal request as I am typing this sentence, by the time I finish this paragraph, the funds will already be in my own personal bitcoin wallet and available for me to spend anywhere I please. This is one of the major differences between Bitcasino.io and the competition.
While the instant withdrawals are what originally attracted me to the casino, there are many other elements which have kept me returning for years thus making Bitcasino.io the only casino which I now deem worthy of wagering my hard earned money at. When it comes to online gambling, knowing that the games you are playing are fair is of ultimate importance. Bitcasino.io was one of the first casinos to offer many games which are "provably fair". Rather than other casinos which essentially say "take our word for it" or, perhaps, "take some certificate authorities word for it", many of the games offered at Bitcasino.io contain a feature which allows any player to verify that the outcome of each round is based upon an unbiased randomly generated result. Fell free to speak to the live chat representatives who can elaborate further upon this.
Additionally, the rewards offered to players have always been top notch with the only exception being during a recent transition period which was very short lived. However, with the launch of the newly re-designed, mobile-first website launched this past month, the player incentives and rewards have now returned to the levels which I have become spoiled by and accustomed to. The fact is, there is not a single other site on the internet which I have come across which is able to compete with the incentives and rewards Bitcasino.io is known for giving to players. It is noteworthy to remind readers that while other sites may offer bonuses which APPEAR to be more generous, when it comes down to it, that is typically just smoke and mirrors.
As an example, 400% deposit bonus, as offered by numerous competitors on the internet, sounds like an amazing deal in comparison to a 100% deposit bonus. However, if you take the time to read through the legal jargon which accompanies the 400% bonus from other casinos, you will learn that:
- there is a wagering requirement of anywhere from 50 to 100 times the combined amount of bonus + deposit. This means that on a deposit of only $100, you will be given a free bonus of $400 bringing your balance to $500. Even at the lowest end of the wagering requirement spectrum which most other casinos have in place (50 times), that equates to having to place a total of TWENTY FIE THOUSAND DOLLARS worth of bets before losing your money. Only after meeting that requirement can you hope to possibly withdraw your winnings. Furthermore, most competitors restrict the total amount which you are able win and withdraw when using a bonus. For example, say you manage to complete the $25,000 worth of wagering and win a jackpot on a slot game leaving you with a balance of $30,000, many casinos will actually take a lot of that away because you won this using a bonus. YOu may end up being left with a mere $1,000 after all is aid and done.
Bitcasino's terms on it's bonuses are night and day by comparison. Many bonuses do not have a condition requiring you to wager a certain amount and there is very rarely a maximum cash out value places upon the result of a bonus. Those bonuses and promotional credits which do have terms attached to them are very reasonable. Therefore, the majority of bonuses given to players at bitcasino.io are exponentially more valuable to a player despite the fact that they may appear to offer less of an incentive.
I personally find it dishonest and reprehensible that there are so many casinos which operate on a basis of deception and employ trickery and underhanded tactics to attract business from players knowing full well that most players don't bother reading the billion page long terms and conditions which most sites base their bonuses and offers upon. The conditions which are attached to most bonuses at bitcasino.io are in stark contrast to that.... Many times, the terms and condition are shorter than this paragraph.This boils down to getting what your told your getting as opposed to being promised the earth, the moon, and the stars and being given mud.
The fact that there is no telephone support takes some getting used to but I adapted to this very quickly after discovering how attentive the live chat support is. Furthermore, there is no waiting on hold and there are hardly ever any wait times whatsoever when looking to be connected to a live chat support representative.
- Huge selection of playable games even in Netherlands.
- Fast cashout (within an hour using e-payments)
- Very fair wagering
- Maybe a few more bonuses from time to time, and perhaps a loyalty system.
- Maybe a few more bonuses from time to time, and perhaps a loyalty system.
Hi merazer17, We are happy to hear such great feedback, and that you pleased with our game selection, speedy deposits and withdrawals. We are always looking for ways to make our casino even more fun, fast and fair, and your feedback helps us achieve it! Currently we are discussing how to make our casino more transparent regarding bonuses and customer loyalty. For more info on that, we recommend you stay in tune with our regular announcements. Thanks again for your support
I have very mixed feelings about Bitcasino.io (which will become clear by the end of this review). Let's start with the good aspects of the casino.
* Bitcasino offers nearly instant deposits and withdrawals. Even when a cashout needs approval, it generally takes fewer than five minutes to obtain the necessary approval.
* Bitcasino has some extremely helpful customer service team members. Whenever I have had an issue with a game, they were there to assist. To be sure, some of the representatives are not great (and some are not even close to fluent in English), but if you get the right person on the other end of the live chat, he or she can help you a great deal.
* Bitcasino offers a very generous welcome package, and, until recently, they offered 25% reload bonuses up to five times per day.
* As far as crypto-only casinos go, Bitcasino's game selection is unparalleled. For slots, they have everything from Microgaming to NetEnt to Blueprint. And for live dealer games, they have myriad choices, including the complete Evolution platform.
* Bitcasino will offer, if you ask, free spins to compensate losses.
So I have been playing at Bitcasino for quite some time, but I recently made the decision to move all of my gaming activity elsewhere. Here's why:
* Free spins to compensate losses are only available if you ask. If you don't know to ask, you won't get them. This lack of transparency is a common theme at Bitcasino. Moreover, the free spins will only be awarded if your deposits exceed your withdrawals. So, for example, if you won 200 mBTC two weeks ago and then lost 150 mBTC, you will NOT be awarded free spins. You will need to lose the full 200 mBTC you won (and then some) before you will ever see a free spin again.
* Bitcasino offers a very generous VIP Program, but invitation to that program is based on a completely opaque and non-disclosed set of criteria. I have gambled a ton there, and was never invited to the program. In fact, just recently, Bitcasino concluded a leaderboard promotion, in which rank was based almost entirely on how much one wagered over the course of a week. I placed third on the leaderboard, but even that was not enough to be invited to the VIP Program. I have asked time and again what I must do to receive an invitation, but I have never been given such information.
* Until quite recently, Bitcasino offered a generous 25% reload bonus (up to five times per day). That is no longer available. (I should note that they slowly removed the promotion from players, and there was a week-long period where some customers could still access the promotion, but I could not.) Bitcasino has not made much of an effort to come up with replacement promotions. Aside from their welcome package and the recently concluded leaderboard promotion, the ONLY promotion on offer requires wagering about 300 mBTC in order to receive 10 free spins worth a grand total of €2.50. In short, their current promotions are pathetic.
* As one might infer from what I have written above, there are some customer service representatives that are not good. I've had one representative refuse to tell me (even an estimate) when another rep (who I had been working with) would next be in. I've also had a representative outright refuse to escalate a concern of mine to a superior. Even if the resolution of my concern would have remained unchanged, it was wrong of this representative to refuse to escalate my concern.
All in all, Bitcasino is a good option if you are looking for a crypto-casino with nearly instant deposits and withdrawals, as well as a plethora of games. But if you are looking to be rewarded for loyalty and reasonably high action, look elsewhere. Because I cannot even begin to guess how much one would need to wager (or lose) there in order to get invited to the VIP Program.
Blueprint gaming slots and quick withdrawals are the only positive to this site.
Live support doesn't ever really help. More often then not they will refer you to e-mail another e-mail or will take 30-45 minutes to answer/solve a problem that most other casinos can answer/fix in 2 minutes. My biggest gripe is the loyalty system. If you're not a VIP, which means over 1k in deposits per month or more, they just don't care about you.
Previously there were daily 25% deposit bonuses for players. This system has been dissolved with a new system including "exciting new weekly promotions". The first new promotion rolled out is just somewhat insulting. If you wager 1,800 euros on a particular slot, you'll get free spins with a total value of 2.5 euros. Get a 2.5 euro bonus for wagering 600x the amount in actual cash?
Hi Bonusball2019, Thank you for taking the time to review us. We are sorry to hear you feel the live support has not been able to help you efficiently. We are always trying to improve our offering and services, so we would really appreciate to hear more about what changes you wish to see in our support over email ([email protected]). As for our VIP program, we acknowledge that there needs to be more transparency to reward loyal players. We are currently working on this, and can expect change very soon. To stay up to date, we recommend checking our regular announcements.
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Many bonuses on the site with fast deposits and withdrawals. Have not had any problems yet, but I am not really expecting anything to turn out sour.
Keep it going!
More coins could be implemented (TRON); right now there is just BTC, LTC, ETH.
The site could be translated into more languages fully. I have found some pages with English although should have been Russian.