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Bitcasino.io

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 267 reviews
8.7/10
267 reviews
Complaint Response 16 complaints
2 days avg. 16 complaints

AskGamblers Quick Overview

Editor’s View

We love the layout of Bitcasino.io. Everything is well-organised, and you can access any corner of an online casino with just a few clicks. Whether you want to enjoy live casino games or spin the reels of the world’s most popular slot machines, you’ll find it all at Bitcasino.io.

What we like
  • Live chat 24/7
  • Strong focus on crypto payments
  • Interac available for fiat payments
  • Fast withdrawals
What we don’t like
  • Few poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitcasino.io Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitcasino.io/
Established
2014
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Chinese, English, German, Japanese, Korean, Portuguese, Spanish, Thai, French, Vietnamese, Turkish, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
X, Instagram, Telegram, TikTok, YouTube

General Information About Bitcasino.io

Bitcasino.io is a crypto casino offering crypto users top-quality games from renowned providers. The online gambling website has a good track record, having been active since 2014 and having obtained the gambling licence of Curacao.

The desktop version of the website is smooth, while mobile users can download the Bitcasino app on the Google Play store and access their favourite games on the go. To sign up, you must enter personal details, which last a few minutes. You can also sign up via Metamask or Google.

But before you do so, we recommend you read our detailed online casino review. We cover everything from payment options, games available, customer service (how to get in touch with them, what to expect) and look for different responsible gambling tools.

StallCation

Complaints

Read the complaints other players have left for Bitcasino.io. Learn more about complaints.

Show all complaints
Bitcasino.io - Withdrawal declined without explanation

Hello,

So, 1st of May I've deposited some funds, played a bit and won a small amount, tried to withdraw to see how instant it is. My withdrawals kept being rejected without any explanation, 3 times, 0 notifications or emails to inform me something is wrong (as visible on the screenshot). First chat, agent says it was processed and I should receive it. Funds returned to my balance and I think, "oh I'm stupid I've used the deposit address for withdrawal, my bad". Second chat: "You need to send en email to [email protected]" Ok, I send an email and wait for 3 days, no reply. 3rd chat I ask about the email and the same agent from the second chat says you should be fine to withdraw now, just make the request and let me know if it worked. 25 miuntes later I ask on chat and my withdrawal is declined while I am on chat and the agent tells me to contact [email protected] again.

I did again, first email wasn't replied ever so I don't expect it to happen this time. In any case it will take 6+ days to get 6mBTC out to exactly the same address it was deposited from, so there is no reason to really confirm anything. I've played at Bitstarz, never had a single issue, never had anyone harras me for days and chat agents actually gave me information about what is happening and I verified my account when they asked. This...

I honestly do not care about those 6mBTC, take them, but what is exactly going on and why are you harrasing me with constant wrong and incomplete information? I understand those are small amounts for Bitcasino but this type of treatment of anybody is just horrific.

staus Resolved
BTC0.0006002
Bitcasino.io - Withdrawal still pending after 6 days
I successfully requested a withdrawal of AUD $700 on September 26, 2020 at 2.58pm which was accepted and put into pending after requesting the withdrawal. As I am from Australia, i requested a bank transfer as I have done with all my past withdrawals at this casino. I usually only ever have my withdrawals sitting in pending for no longer than 1 day maximum before the status changes to accepted and my winnings are reflected and paid in my nominated bank account. This time however, my withdrawal is still PENDING and it is now the 2nd October (6 days later)!!! I have tried chat support many times seeking an explanation as to why such a lengthy delay only to be told to be patient and that my money is safe and to continue to wait as this is with their processors. The terms and conditions pertaining to withdrawals made via bank transfer are very clear stating "All Bank Transfer payouts are processed within three (3) banking days." It has now exceeded this time frame and i have just been informed yet again that i need to be patient and wait. I find this highly unacceptable considering I play at this casino respecting their rules and terms but yet it seems that when i query them regarding a valid inquiry which contravenes their own terms, i am told to be patient and wait. I requested that their processor be contacted and for my payment to be fast tracked but this was refused and told i had to wait. It is now Friday and an entire business week has passed (5 days) and my withdrawal is yet to be processed to be paid to me, this is unacceptable and I am extremely upset given that a valid and reasonable request to escalate my inquiry refused. Every single past withdrawal at this casino was requested and paid to my nominated bank account within 3 days maximum. I am now seeking your help to ensure that the casino's terms and conditions around my withdrawal using bank transfer is adhered too without further delay especially as it is now Friday in Australia and I expect to have my winnings paid into my bank account today before the weekend.
staus Rejected
$700
Bitcasino.io - Account closed unjustly
I registered for the first time on bitcasino on 30 april 2020 and started playing after making a first deposit by bitcoin.
I had never had another account on that website, it is my first and only account.

I then made multiple other deposits and played for hours with a lot of money.
I had read the terms and conditions of the website and played on it strictly respecting it's rules. I didn't do any fraudulent activity.

On 13 May 2020, I tried to log on my account and it was written "Your account is disabled - Please contact client service"

So did I, I received a quick answer telling me that "due to being linked to another account which is currently under a self-exclusion, your account has been added to your original self exclusion"


As I never asked for any self-exclusion whatsoever and never had another account or linked, I didn't understand what was the matter. I was reassured, my account was not disabled for fraudulent reason or anything, It was a mistake and I just had to tell the support about that to get my account unlocked.

I went to the terms and conditions to learn about it and saw

"Self-exclusion requests must be made by email from the account’s registered email address to our customer support department at [email protected]."
" To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email."
" If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion, please, inform us of this in your response."

I never did any of that so this must have been a mistake. Terms and conditions are clearly saying that requests must be made from my registered email and that I would receive an email to confirm the exclusion . No email was ever sent by me and I didn't receive any email about that from Bitcasino.
I contacted the CS again telling them that this was a mistake, providing them with my name and everything so they can check that I only have one account on the website.
They redirected me to their security service, I explained the issue again and the security service ignored me for days.

After 5 days of being ignored at security service, I replied to the original client service mail telling them that security service isn't answering, I got completely ignored as well on this email.

I opened another ticket by email telling them that I never asked for any suspension and never linked my account to another one (I still don't even know what it means). I asked for more information about this exclusion and they answered me with the exact same answer as first time, telling me that my account is self-excluded. I already knew that but they didn't give more information. I replied again asking for informations and got ignored.

I contacted them again multiple times, explaining clearly that I never asked for self-exclusion and never linked my account but they always either completely ignored my request or answered with the copy paste answer not providing any information, only telling me that I am self excluded.

They added things such as "under a self-exclusion, at your request, we can confirm that your new account has been added to your original self-exclusion."
"We hope that you find this time away beneficial. Please do not hesitate to contact us if you require any more information."

I have never asked for any self-exclusion, there is no "original self-exclusion" this is my first and only account on the website, but bitcasino blatantly refuses to review my case and always answers me with a copy-paste.

I have played a lot of money on this website and climbed quite high on the fidelity program. I respected the terms and conditions. My account got "self-excluded" without any warning and without any action on my part.
I am willing to send any necessary proof of identity to Bitcasino so they can see that I have only one account but I have been contacting CS for two weeks now, they are refusing to review my case and ignore my request.
staus Resolved
BitCasino.io - Won't pay 2,2 BTC unjustly accusing me of having "multiple accounts"
Hi askgamblers. I played at bitcasino with my second part of the welcome bonus that were 50% of the deposit witch was 60 mbtc and played the slotmachine "caishens gold" with a bet/spin that were 1.14mbtc per spin. After i had waged the requirement i had 2.2 Btc that i had won without breaking any of the terms, after i had played a couple of more spins I tried to make a withdrawal of 1 Btc but got declined due to "security reasons" witch i completely understand due to the amount that i won and waited a day and nothing happened and the only notice i had was when i once again tried to make a withdrawal and there came up a notice that i couldnt withdraw and that i should contact the support witch i did, and i went to the live chat support-thing who told me that i should mail the security section of bitcasino and i had no futher information from the chat so i mailed them and i finally had some answer two days after my withdrawal-attempt and they told me that i due to security reasons had to do a KYC and i fully understood that and have done many KYC´s at the other places i have played at and never have had any suspicion towards me and have always had my documents verified without any problems and never would imagine that i should have that here either so i gave them the information and documents (passport and adressproof) and hoped that it would soon be finished. Another day goes and its now 3 days that has gone since my first withdrawal-attempt and they now wanted me to make a sort of camera verification at some online partner to them that was named VERIFF witch i never even heard of so i followed the link that i got privided in the mail and followed the instructions were i had to take a photo of first my face and then i had to take a photo of my passport, after i finished the whole thing and had it registred i sent a mail to the casino and told them so and waited again for a answer.' After 3 days of waiting i finally got a answer from bitcasino that told that i had to finish my registration without any futher explanation, i sent a reply in witch i asked what i have missed without any answer so i sent one more the same day in hope of a answer because now its a week since i won and i started to lose my patience and a bit worried too because i have never waited this long and have read that they use to pay their winning customers fast, and the support just told me that from now on i should only have my future dialouge with the security section and that i should mail them instead of their live chat-support that i now had learnt only sends one mail per day, and i have had enough of this by now and was tired of all waiting and delay. So the next day i got a answer from them where they told me that i had not initiated the veriff-verification witch i offcourse had 4 days earlier, however so i did the Veriff-thing once again and this time to a screenshot in case they would tell me the same thing again and mailed them and attached the screenshot and told them that it was done. And i thought that maybe now they finally can give me a ok because this whole situation has turned from being one of my best moment to a complete nightmare and never in my life would even imagine anything like this. And the day after i got a reply from them witch had me very confused and they now told me that i had been flagged by a second level investigation(?) and told me that i was suspected of having multiple accounts and then asked what relevance i had to the following usernames: lolablack, pyromanen, speedmail, and that they hoped for a honest reply in order to proceed. At this state i did not know what to think and i was wondering how they even can have been connecting me to them when i never even have heard of them, not a single one of them and mailed them back and told them that i dont know either one of the usernames and asked them why they thought so. And i couldnt be any more honest than so and dont know what they expected for a answer but i knew that i had my innocence and even gave them my number and told them if there was any problem or if they wanted to ask me anything they could give me a call and gave them my number and all but nothing happened for several days and it have at this state been 2 weeks since my first attempt and i had mailed them two times since they had me accused of those things mentioned and i had been given them the honest reply i had to give and any other answer than that would be a lie and couldnt do much more than that. And after i sent them a mail where i told them i still had no answer from them and it had been 5 days since they asked me for the honest reply, and thats when i had the reply that i certainly neither expected nor wanted in withch they stated that my verification wasn´t succeful due to the reason that they had evidence(!?) in whitch i had breached their bonus terms and that my account would be terminated even though i had nothing wrong or in any way had acted in a any kind of fraudent behaviour and without any chance of give them futher proof or so, and this is their conclusion after two weeks of verifications in witch i had given them proof after proof of who i am. They then asked me to provide a walletadress to where they could deposit the sum that i had deposited to them and if i in the future would open any account at bitcasino they would confiscate all of my deposits. And i was wondering if this was a joke and was thinking how they even can think that i under any circumstances would even think of such a thing after all of this?? Any way after they gave me the final judgement with their false evidence i tried to reach them on the mail but have not had any reply from them since and it seems like they dont want to discuss this errand anymore and choose to do whats easy for them so that they dont have to pay me the money that i won and i have not been able to prove my innocense any futher to them and got judged without any evidence due to the fact that there cant be any connection to those things and those names when i first of all always play with one account with my OWN name and second of all due to the fact that i cant have any connection to usernames i never had nor will have connection to when i dont even heard of them so i am really curious of what kind of evidence they will provide to askgamblers. And this is my first complaint so if its a bit messy and so I apologize but did not know what to do since i am in a helpless state right know and hope that this will be solved the right way.
staus Resolved
BTC

Complaint Statistics

Resolved 9
Avg. Amount $ 233
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.7/10 267 reviews

Top reviews from our players

Many bonuses on the site with fast deposits and withdrawals. Have not had any problems yet, but I am not really expecting anything to turn out sour.
Keep it going!

More coins could be implemented (TRON); right now there is just BTC, LTC, ETH.
The site could be translated into more languages fully. I have found some pages with English although should have been Russian.

Hi katsetus, It’s great to hear such lovely feedback, we are happy to hear you like our bonuses, fast deposits and withdrawals. I will pass on your feedback regarding the translation of the site, so that it can be improved. As for implementing TRON coin, we are constantly looking at adding new crypto options to our site, if there is a demand for it. Your interest has been noted, and I recommend staying in tune with our announcements for more info. Thanks for your support.

user avatar

There are two, and only two, positive aspects to Bitcasino. First is the fact that they offer instant deposits and withdrawals. The second is that they have an extremely wide variety of games to play.

Bitcasino has no clue how to take care of its good players. I deposit, on average, well over €1.000 per month. Possibly double that. And my wagering is an order of magnitude higher. Despite these significant deposits and significant gameplay, Bitcasino remains willing only to reward losses. If you lose, you can get free spins. If you win -- even if you lose thereafter -- you get nothing. Zlich. Zippo. Don't even bother asking or trying to ask any sense into them.

Their VIP program is an opaque system, which it seems virtually impossible to get invited to. Again, with my significant gameplay, they keep telling me I'll be invited soon, but I am never invited. I've been wagering €6 a spin lately, and even that is insufficient for their ridiculously high standards.

I am done with Bitcasino. Totally done. They do not value their customers one bit. They have no appreciation for loyalty. None whatsoever. I've lost thousands of euro to them over the course of a year, and then they can't even give me 10 free spins upon request after a series of losses.

If you want your gameplay to be rewarded, look somewhere else.

Hi Brehar, Thanks for taking the time to write some feedback. Bitcasino stands for fun, fast and fair, which is why we are sorry you feel that you have not been rewarded for your loyal gameplay on our site. In this case, we can say that we have listened to your feedback very carefully and are working on making the requirements for our VIP program more clearcut, so it doesn't feel like you are on a wild goose chase. We suggest you stay in tune with our announcements, as we hope to make it more transparent very soon!

user avatar

Indeed a fast deposit and withdrawal system . Wish they were a little better with their support . Crappiest bonus when asked from support.

Worst support staff in terms of using sneaky ways to swindle you out of your BONUS' on avg spent maybe 1btc weekly and still rejected from joining VIP.

Thank you Alexnii for taking the time to review us. Bitcasino stands for fun, fast and fair gaming, our support staff certainly would never swindle our players out of bonuses but instead offer them when available. We are always trying to improve our offering and services so would really like to hear more about what you wish to see in our support over email ([email protected])

user avatar

By far the fastest cryptocurrency deposit and withdrawal site I ever experienced.

Playing credit currency only in cryptocurrency, option is not available to swit

Hello cbye, We are happy to receive your feedback, and that you pleased with our speedy deposits and withdrawals. We are always looking for ways to make our casino even more fun, fast and fair, and your feedback helps us achieve that goal! If I understood correctly, you mentioned that you wish that we offered the ability to deposit in fiat currencies. Currently we are working on making this possible, so players can deposit in euro and other non-crypto currencies. Also, we have already made BTCXE available in certain jurisdictions. Our goal is to make it accessible for all eventually. In the meantime, I recommend to stay connected to our regular announcements. Thanks again for your support.

user avatar

Bitcasino.io for me personally if it is not the best online BTC casino is one of the best. Aspects to consider is a wide range of games and attractive offers for the client, very reliable, fast deposit and fast withdrawal, excellent bonuses and great 24h support. In my personal case without deposit reach an offer and I could extract more than 30 euros in less than 20 min was formidable. I recommend it 100%

I do not like that it does not accept the traffic by VPN, so some users of restricted countries can not register, it does not admit deposits in USD, and in addition to BTC few cryptocurrencies are accepted. Otherwise excellent!!!

Hi Elquimba, It's great to hear your positive feedback, and that you are attracted to our range of games, bonuses, and withdrawal speeds. If you would like to see more cryptocurrencies, we encourage you to contact our support team on live chat, and they will take note of your interest. We are constantly looking for new ways to make our casino even more fun, fast, and fair, so your feedback helps tremendously with that. Thank you for your continued support!

user avatar

This casino has the fastest deposits and fastest withdraws I’ve ever experienced

A huge selection of games and providers to choose from

Even converts mbtc to euros for certain providers

Helpful live support 24/7 availability
They are very willing to solve issues and chat just to chat

Top Anonymity casino

Nothing!

When I joined this casino It immediately became my favorite!

Hi trawfulbutter, It is great to hear such positive feedback. We are glad to know we are your favourite casino - how nice of you! In the past few months, we have added even more games, including our own branded live casino tables, so lots more for you to explore on Bitcasino. Thanks for your support.

user avatar

Bitcasino.io has long been my casino of choice when gambling online. My initial attraction to Bitcasino.io was the fact that withdrawals are processed instantly. To ensure absolute 100% clarity, this means that if I were to make a withdrawal request as I am typing this sentence, by the time I finish this paragraph, the funds will already be in my own personal bitcoin wallet and available for me to spend anywhere I please. This is one of the major differences between Bitcasino.io and the competition.

While the instant withdrawals are what originally attracted me to the casino, there are many other elements which have kept me returning for years thus making Bitcasino.io the only casino which I now deem worthy of wagering my hard earned money at. When it comes to online gambling, knowing that the games you are playing are fair is of ultimate importance. Bitcasino.io was one of the first casinos to offer many games which are "provably fair". Rather than other casinos which essentially say "take our word for it" or, perhaps, "take some certificate authorities word for it", many of the games offered at Bitcasino.io contain a feature which allows any player to verify that the outcome of each round is based upon an unbiased randomly generated result. Fell free to speak to the live chat representatives who can elaborate further upon this.

Additionally, the rewards offered to players have always been top notch with the only exception being during a recent transition period which was very short lived. However, with the launch of the newly re-designed, mobile-first website launched this past month, the player incentives and rewards have now returned to the levels which I have become spoiled by and accustomed to. The fact is, there is not a single other site on the internet which I have come across which is able to compete with the incentives and rewards Bitcasino.io is known for giving to players. It is noteworthy to remind readers that while other sites may offer bonuses which APPEAR to be more generous, when it comes down to it, that is typically just smoke and mirrors.

As an example, 400% deposit bonus, as offered by numerous competitors on the internet, sounds like an amazing deal in comparison to a 100% deposit bonus. However, if you take the time to read through the legal jargon which accompanies the 400% bonus from other casinos, you will learn that:
- there is a wagering requirement of anywhere from 50 to 100 times the combined amount of bonus + deposit. This means that on a deposit of only $100, you will be given a free bonus of $400 bringing your balance to $500. Even at the lowest end of the wagering requirement spectrum which most other casinos have in place (50 times), that equates to having to place a total of TWENTY FIE THOUSAND DOLLARS worth of bets before losing your money. Only after meeting that requirement can you hope to possibly withdraw your winnings. Furthermore, most competitors restrict the total amount which you are able win and withdraw when using a bonus. For example, say you manage to complete the $25,000 worth of wagering and win a jackpot on a slot game leaving you with a balance of $30,000, many casinos will actually take a lot of that away because you won this using a bonus. YOu may end up being left with a mere $1,000 after all is aid and done.

Bitcasino's terms on it's bonuses are night and day by comparison. Many bonuses do not have a condition requiring you to wager a certain amount and there is very rarely a maximum cash out value places upon the result of a bonus. Those bonuses and promotional credits which do have terms attached to them are very reasonable. Therefore, the majority of bonuses given to players at bitcasino.io are exponentially more valuable to a player despite the fact that they may appear to offer less of an incentive.

I personally find it dishonest and reprehensible that there are so many casinos which operate on a basis of deception and employ trickery and underhanded tactics to attract business from players knowing full well that most players don't bother reading the billion page long terms and conditions which most sites base their bonuses and offers upon. The conditions which are attached to most bonuses at bitcasino.io are in stark contrast to that.... Many times, the terms and condition are shorter than this paragraph.This boils down to getting what your told your getting as opposed to being promised the earth, the moon, and the stars and being given mud.

The fact that there is no telephone support takes some getting used to but I adapted to this very quickly after discovering how attentive the live chat support is. Furthermore, there is no waiting on hold and there are hardly ever any wait times whatsoever when looking to be connected to a live chat support representative.

- Huge selection of playable games even in Netherlands.
- Fast cashout (within an hour using e-payments)
- Very fair wagering
- Maybe a few more bonuses from time to time, and perhaps a loyalty system.

- Maybe a few more bonuses from time to time, and perhaps a loyalty system.

Hi merazer17, We are happy to hear such great feedback, and that you pleased with our game selection, speedy deposits and withdrawals. We are always looking for ways to make our casino even more fun, fast and fair, and your feedback helps us achieve it! Currently we are discussing how to make our casino more transparent regarding bonuses and customer loyalty. For more info on that, we recommend you stay in tune with our regular announcements. Thanks again for your support

user avatar

I have very mixed feelings about Bitcasino.io (which will become clear by the end of this review). Let's start with the good aspects of the casino.

* Bitcasino offers nearly instant deposits and withdrawals. Even when a cashout needs approval, it generally takes fewer than five minutes to obtain the necessary approval.

* Bitcasino has some extremely helpful customer service team members. Whenever I have had an issue with a game, they were there to assist. To be sure, some of the representatives are not great (and some are not even close to fluent in English), but if you get the right person on the other end of the live chat, he or she can help you a great deal.

* Bitcasino offers a very generous welcome package, and, until recently, they offered 25% reload bonuses up to five times per day.

* As far as crypto-only casinos go, Bitcasino's game selection is unparalleled. For slots, they have everything from Microgaming to NetEnt to Blueprint. And for live dealer games, they have myriad choices, including the complete Evolution platform.

* Bitcasino will offer, if you ask, free spins to compensate losses.

So I have been playing at Bitcasino for quite some time, but I recently made the decision to move all of my gaming activity elsewhere. Here's why:

* Free spins to compensate losses are only available if you ask. If you don't know to ask, you won't get them. This lack of transparency is a common theme at Bitcasino. Moreover, the free spins will only be awarded if your deposits exceed your withdrawals. So, for example, if you won 200 mBTC two weeks ago and then lost 150 mBTC, you will NOT be awarded free spins. You will need to lose the full 200 mBTC you won (and then some) before you will ever see a free spin again.

* Bitcasino offers a very generous VIP Program, but invitation to that program is based on a completely opaque and non-disclosed set of criteria. I have gambled a ton there, and was never invited to the program. In fact, just recently, Bitcasino concluded a leaderboard promotion, in which rank was based almost entirely on how much one wagered over the course of a week. I placed third on the leaderboard, but even that was not enough to be invited to the VIP Program. I have asked time and again what I must do to receive an invitation, but I have never been given such information.

* Until quite recently, Bitcasino offered a generous 25% reload bonus (up to five times per day). That is no longer available. (I should note that they slowly removed the promotion from players, and there was a week-long period where some customers could still access the promotion, but I could not.) Bitcasino has not made much of an effort to come up with replacement promotions. Aside from their welcome package and the recently concluded leaderboard promotion, the ONLY promotion on offer requires wagering about 300 mBTC in order to receive 10 free spins worth a grand total of €2.50. In short, their current promotions are pathetic.

* As one might infer from what I have written above, there are some customer service representatives that are not good. I've had one representative refuse to tell me (even an estimate) when another rep (who I had been working with) would next be in. I've also had a representative outright refuse to escalate a concern of mine to a superior. Even if the resolution of my concern would have remained unchanged, it was wrong of this representative to refuse to escalate my concern.

All in all, Bitcasino is a good option if you are looking for a crypto-casino with nearly instant deposits and withdrawals, as well as a plethora of games. But if you are looking to be rewarded for loyalty and reasonably high action, look elsewhere. Because I cannot even begin to guess how much one would need to wager (or lose) there in order to get invited to the VIP Program.

Blueprint gaming slots and quick withdrawals are the only positive to this site.

Live support doesn't ever really help. More often then not they will refer you to e-mail another e-mail or will take 30-45 minutes to answer/solve a problem that most other casinos can answer/fix in 2 minutes. My biggest gripe is the loyalty system. If you're not a VIP, which means over 1k in deposits per month or more, they just don't care about you.

Previously there were daily 25% deposit bonuses for players. This system has been dissolved with a new system including "exciting new weekly promotions". The first new promotion rolled out is just somewhat insulting. If you wager 1,800 euros on a particular slot, you'll get free spins with a total value of 2.5 euros. Get a 2.5 euro bonus for wagering 600x the amount in actual cash?

Hi Bonusball2019, Thank you for taking the time to review us. We are sorry to hear you feel the live support has not been able to help you efficiently. We are always trying to improve our offering and services, so we would really appreciate to hear more about what changes you wish to see in our support over email ([email protected]). As for our VIP program, we acknowledge that there needs to be more transparency to reward loyal players. We are currently working on this, and can expect change very soon. To stay up to date, we recommend checking our regular announcements.

user avatar

Bitcasino.io News

Read all news about Bitcasino.io, check for updates and stay tuned for exclusive bonuses.

Popiplay to Offer Games to Crypto Players at Bitcasino.io
Industry Popiplay to Offer Games to Crypto Players at Bitcasino.io

Players at Bitcasino.io will now have a chance to enjoy online slots from Popiplay, a Scandinavian software provider that’s been taking the iGaming industry by storm. Some of the Popiplay games that will be available to all the Bitcasino.io members include Dogmasons Megawoof, Moneyfest and the ultimate hit Wild Witches. Let’s check out all the details of this deal.Popiplay Reaches Crypto Gaming EnthusiastsPopiplay has had massive success since its inception in 2022 and the partnership with Bitcasino.io is definitely a step in the right direction. Popiplay games, known for their cutting-edge design and immersive gameplay, will now be available to players who use cryptocurrencies to gamble online. The mutually beneficial partnership brings Popiplay additional exposure and helps Bitcasino.io attract players who love the provider’s slots.Bitcasino.io is one of the largest cryptocurrency casinos that’s been active since 2014, offering popular casino games to crypto enthusiasts. It provides a safe platform for its users and it has a strong reputation, shown by the Player rating of 8.8 based on the opinions of over 260 players!Aside from an extensive slot collection, which now includes Popiplay slots, Bitcasino.io also offers table games and live dealer games.Enjoy Popiplay Games at Bitcasino.ioWith the addition of Popiplay titles, Bitcasino.io enhances its slot library, providing better user experience and more exciting games. On the other hand, Popiplay benefits from reaching new audiences, as more people will have a chance to enjoy the provider’s existing and upcoming titles.The partnership is just the beginning of what’s to come. Meanwhile, head over to Bitcasino.io to see what the hype is all about.

Santa's Left 300mBTC in His Sack for You at BitCasino.io
Big Win Santa's Left 300mBTC in His Sack for You at BitCasino.io

Endorphina’s Jetsetter Slot lives up to its popular reputation with a huge payout to one lucky player at BitCasino.io, one of our Certified Casinos. Fortune smiled upon the player who managed to bag a massive 100BTC in a single spin. Join BitCasino.io today for your chance of being the next big winner.It Took a Simple Spin to WinThe player who headed to the online casino to play his favourite online slots set his sights on Jetsetter. Turned out to be the best decision he ever made. The player kept spinning when 3 scatters landed on his reels, triggering the games free spins feature.“A free spins feature the player is sure to never forget”During the free spins game banknotes are torn in half and spin on the reels. If the torn banknotes land next to each other in the right place they connect and multiply the players stake by the value of the banknote. And this is exactly what happened. Not only did it happen, it happed big!The player managed to get the highest paying banknote which is a 500-bill followed by another 100 bill and several others. A single spin banked the player an incredible 100 BTC. By the end of his gaming session the players balance was up to 130 BTC.When a Slot Become RealityIf you’ve never played this game, it’s theme is based around the ultimate jet-set lifestyle. Fast cars, luxurious venues, travelling and stunning girls. A lifestyle most of us can only dream of! Now with this incredible win this lucky player has a chance to experience it for real! We couldn’t be happier. We’d like to say massive congratulations on this incredible win just in time for Christmas!

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