General Information About Bitcasino.io
Bitcasino.io is a crypto casino offering crypto users top-quality games from renowned providers. The online gambling website has a good track record, having been active since 2014 and having obtained the gambling licence of Curacao.
The desktop version of the website is smooth, while mobile users can download the Bitcasino app on the Google Play store and access their favourite games on the go. To sign up, you must enter personal details, which last a few minutes. You can also sign up via Metamask or Google.
But before you do so, we recommend you read our detailed online casino review. We cover everything from payment options, games available, customer service (how to get in touch with them, what to expect) and look for different responsible gambling tools.
Payment Information and Options at Bitcasino.io
The casino focuses on cryptocurrencies for deposits and withdrawals, with a series of coins available, and the option to purchase coins with your fiat money.
At Bitcasino.io, the minimum deposit is BTC 0.000007, and there are no fees. However, there are some fees attached to withdrawals.
Cashouts at Bitcasino.io are quick, with up to 24 hours of pending time, putting it among the fastest withdrawal casinos. Also, it's good to know that for withdrawal requests up to EUR 2,500, you only need to verify your email address; for bigger cashouts, the casino will launch the usual KYC procedure.
Although it offers virtually limitless cashouts, Bitcasino does have a withdrawal limit of BTC 50 per week.
Customer Support at Bitcasino.io
Bitcasino.io has a great help centre where you can find answers to the most common questions regarding cryptocurrencies, accounts and other casino-related topics. If you don’t find the information you need, you can contact the casino via email or live chat.
The best way to get an answer is through the live chat, which is available 24/7. You have to be a casino member to contact the support. Otherwise, you’ll have prepared questions and answers and can’t ask for an agent. When sending files (screenshots or documents), it’s best to email the casino and wait for an answer.
Games at Bitcasino.io
The selection of casino games at Bitcasino.io is remarkable. Cryptocurrency users can access approximately 5,000 online slots and hundreds of live casino games. The games are organised in different categories and accessible from the side menu.
Choose your favourite types of online slots, sort them out by popularity, RTP, Hit Ration, Volatility or alphabetically or search for the game you like by using the search bar. You can also choose your favourite providers and explore new games.
You can also play in live casinos and choose different iterations of baccarat, blackjack, or roulette. The only downside is the lack of poker titles, which have few versions.
Bitcasino.io’s Commitment to Responsible Gambling
Bitcasino.io recognises the importance of responsible gambling, offers guidance, and recommends several organisations players can turn to for support or advice.
As for the tools on the website, you can only activate a cool-off period and self-exclusion. Self-exclusion completely locks you out of your account and you can choose periods from 1 week to 6 months.
The next option is a permanent self-exclusion, meaning you can’t reactivate your account anytime.
Fast deposits and withdrawals.
Good selection of games that usually are only available on microgaming sites that don't support cryptocurrency.
The support is awful. Basically the agents available during chat are humans, that are trained to act like robots. It is the worst qualities of a chat bot, combined with the least useful aspects of talking to a real human. English speaking agents are not able to understand complex descriptions or detailed explanations of issues when provided to them; and rather than asking questions or attempting to gain an understanding the customers point of view or trying to empathize, they IMMEDIATELY pick out the first few words, or whatever words they recognize, and IGNORE everything else, as if you never typed it. Sometimes they will actually end the chat after copying and pasting some canned response to an unrelated question they get asked frequently based on nothing more than you using a certain word.Ie. ) Question: I seem to be missing a bonus, even though I got an email saying it was activated and would be applied at the end of the promotion period, which finished yesterday. Here is a screenshot of the email, and a screenshot of my bonus history saying it is activated, and a list of qualifying games I played in order to qualify. ANSWER: We will email you when a bonus is activated, make sure you add our email address to your safe sends list and check your spam folder if you are waiting for emails about bonuses. Thank you, is there anything else I can help you with?
On top of the extremely poor support experience; the site regularly obfuscates, misrepresents, or outright refuses to disclose or explain a number of details for their various promotions, special offers, and loyalty programs, which make most of the incentives they advertise completely useless or otherwise unattainable.
Examples of unfair, unattainable, or exaggerated incentives/rewards:
1). Bonus codes and offers often require locking in at the beginning of a week long promotion; requiring certain criteria is met by the end of the promotion to qualify. No progress bar is given, no checklist or report of qualifications either met or unmet is available, the support agents will not verify if you have met the requirements if you ask them during the promotion, and when it is over; the rules often stipulate that prizes will be awarded 1 or more days later.If you do not receive the promised reward, you are not given any reason. They just delete the bonus code from your profile, and start marketing the next promotion to you. If you ask, you are not given details.Ie) (only one example of MANY) a promotion called Happy Hour promises 10-20% of losses during a certain period of the day, each day of the week, will be automatically credited back as a cash back bonus at the end of the week. The time of day is not provided up front, but emails are sent and a special banner is put up each day when the happy hour begins. Players play more aggressively, thinking they have a 10-20% larger tolerance for losses due to the promotion. Then when the promotion ends, they get nothing. They inquire for a reason, and learn that the banners and emails with the large graphical slogans "It's Happy Hour at bitcasino.io" and "Activate this promo and get 10-20% of your losses back automatically! "Etc. are sent out during random times, and do not indicate the Happy Hour has begun. Instead, the user is expected to have clicked the "see details" link, which brings you to the promotion page on the site with a list of prizes and then scroll to the bottom, and read some very fine print, stating Happy Hour begins and ends at the following times each day of the promotion. THEN, the user is also supposed to either remember or think to lookup the casino terms of service page, where about 2/3 down, in the middle of a paragraph about bonuses, there is a line that says "all times are in UTC" or whatever time zone they designate there, and do the conversion to their own local time zone on their own, to know when to play. Guess what... I'd be willing to bet they paid out VERY few cash backs on that promotion. This is just one of their many creative ways of sabotaging their incentive programs.
2). The VIP program is supposed to be for the best customers. No criteria or guideline is given for qualification, and they simply revoke the VIP status of anyone who does not play for a period of time for some reason.
I have personally deposited over 100 bitcoin (several hundred thousand dollars) since joining the site 4 years ago. My average monthly spend over that whole time is over $1000. My average over year 1 is double that, my average over year 2 is triple that, my average over year 3 is 1/10th or lower because I was not able to buy bitcoin in such large quantity anymore after the price soared, and now in year 4 now that I figured out how to buy bitcoin easily again my monthly spend is back up to $400-500. In the past 2 months alone, I've deposited over $2000, played over 30 hours of games, and made over 40 separate deposits to my account (5 deposits per week or more, 8 weeks in a row).In that entire time, I've withdrawn less than 0.2% of my winnings. I've even forfeited over 90% of reload bonuses offered to me, because I don't like the strings attached to them.
Yet- when I ask about being made a VIP again this year (after being dropped in year 3) - I am told "increase your activity". And "only players with high enough activity qualify". SO BEWARE - if you plan on spending anything less than $1000 USD per month, for at least a year... don't expect any appreciation or consideration from this site whatsoever.If you do spend that much for TWO FULL years, don't expect them to care if you come back and start playing again after you stop playing for a while... even if you come back and spend 500-1000 per month for a year... and have been a player for 4 years, and have spent more at their site than 50-100 of their average users, and have hardly ever cashed out... you will be treated THE SAME as if you SPENT 10 dollars a month, and cashed out every single penny you win, because you will be viewed as an unprofitable and totally expendable player.