Bitcasino.io

Fast deposits and withdrawals.
Good selection of games that usually are only available on microgaming sites that don't support cryptocurrency.

The support is awful. Basically the agents available during chat are humans, that are trained to act like robots. It is the worst qualities of a chat bot, combined with the least useful aspects of talking to a real human. English speaking agents are not able to understand complex descriptions or detailed explanations of issues when provided to them; and rather than asking questions or attempting to gain an understanding the customers point of view or trying to empathize, they IMMEDIATELY pick out the first few words, or whatever words they recognize, and IGNORE everything else, as if you never typed it. Sometimes they will actually end the chat after copying and pasting some canned response to an unrelated question they get asked frequently based on nothing more than you using a certain word.Ie. ) Question: I seem to be missing a bonus, even though I got an email saying it was activated and would be applied at the end of the promotion period, which finished yesterday. Here is a screenshot of the email, and a screenshot of my bonus history saying it is activated, and a list of qualifying games I played in order to qualify. ANSWER: We will email you when a bonus is activated, make sure you add our email address to your safe sends list and check your spam folder if you are waiting for emails about bonuses. Thank you, is there anything else I can help you with?

On top of the extremely poor support experience; the site regularly obfuscates, misrepresents, or outright refuses to disclose or explain a number of details for their various promotions, special offers, and loyalty programs, which make most of the incentives they advertise completely useless or otherwise unattainable.

Examples of unfair, unattainable, or exaggerated incentives/rewards:

1). Bonus codes and offers often require locking in at the beginning of a week long promotion; requiring certain criteria is met by the end of the promotion to qualify. No progress bar is given, no checklist or report of qualifications either met or unmet is available, the support agents will not verify if you have met the requirements if you ask them during the promotion, and when it is over; the rules often stipulate that prizes will be awarded 1 or more days later.If you do not receive the promised reward, you are not given any reason. They just delete the bonus code from your profile, and start marketing the next promotion to you. If you ask, you are not given details.Ie) (only one example of MANY) a promotion called Happy Hour promises 10-20% of losses during a certain period of the day, each day of the week, will be automatically credited back as a cash back bonus at the end of the week. The time of day is not provided up front, but emails are sent and a special banner is put up each day when the happy hour begins. Players play more aggressively, thinking they have a 10-20% larger tolerance for losses due to the promotion. Then when the promotion ends, they get nothing. They inquire for a reason, and learn that the banners and emails with the large graphical slogans "It's Happy Hour at bitcasino.io" and "Activate this promo and get 10-20% of your losses back automatically! "Etc. are sent out during random times, and do not indicate the Happy Hour has begun. Instead, the user is expected to have clicked the "see details" link, which brings you to the promotion page on the site with a list of prizes and then scroll to the bottom, and read some very fine print, stating Happy Hour begins and ends at the following times each day of the promotion. THEN, the user is also supposed to either remember or think to lookup the casino terms of service page, where about 2/3 down, in the middle of a paragraph about bonuses, there is a line that says "all times are in UTC" or whatever time zone they designate there, and do the conversion to their own local time zone on their own, to know when to play. Guess what... I'd be willing to bet they paid out VERY few cash backs on that promotion. This is just one of their many creative ways of sabotaging their incentive programs.

2). The VIP program is supposed to be for the best customers. No criteria or guideline is given for qualification, and they simply revoke the VIP status of anyone who does not play for a period of time for some reason.

I have personally deposited over 100 bitcoin (several hundred thousand dollars) since joining the site 4 years ago. My average monthly spend over that whole time is over $1000. My average over year 1 is double that, my average over year 2 is triple that, my average over year 3 is 1/10th or lower because I was not able to buy bitcoin in such large quantity anymore after the price soared, and now in year 4 now that I figured out how to buy bitcoin easily again my monthly spend is back up to $400-500. In the past 2 months alone, I've deposited over $2000, played over 30 hours of games, and made over 40 separate deposits to my account (5 deposits per week or more, 8 weeks in a row).In that entire time, I've withdrawn less than 0.2% of my winnings. I've even forfeited over 90% of reload bonuses offered to me, because I don't like the strings attached to them.

Yet- when I ask about being made a VIP again this year (after being dropped in year 3) - I am told "increase your activity". And "only players with high enough activity qualify". SO BEWARE - if you plan on spending anything less than $1000 USD per month, for at least a year... don't expect any appreciation or consideration from this site whatsoever.If you do spend that much for TWO FULL years, don't expect them to care if you come back and start playing again after you stop playing for a while... even if you come back and spend 500-1000 per month for a year... and have been a player for 4 years, and have spent more at their site than 50-100 of their average users, and have hardly ever cashed out... you will be treated THE SAME as if you SPENT 10 dollars a month, and cashed out every single penny you win, because you will be viewed as an unprofitable and totally expendable player.

Game selection is great, only bitcoin casino that has blueprint games.
Withdrawal speed is instant, fastest withdrawals for a BTC casino

Returning players who are not high rollers get no bonuses,promos,cashback or anything. There used to be a 25% reload bonus daily which was a nice perk, these have been phased out. They claim the VIP program is not about the amount you deposit/play with but how long/consistent you play. I've made over 200 deposits and haven't been invited yet. Current promos include wagering 1,700 euros on a slot to get free spins worth 2.5 euros lmao. Compared to other casino like bitstarz that offers tons of promos/rewards they have a lot to work on in this department.

Like all casinos, you can’t win every time but using mbtc to play is thrilling and instant cash out is unbeatable. The games are good bonuses are nice. This is the site I play on

Staff could use a little more empathy and compassion when in conversation.

I like play slot online so much. Easy to use, fast responsive live chat, overall good games.

What have more for wallet deposit employee and have not been offered any more for pay I want more current.

Very good Casino Software with the top gaming providers on the market. So for me it is the clearest, fairest, and fastest Crypto casino i've played. Top promos, helpfull and friendly support and live chat, fast payments. So fine , fine , fine i have nothing Bad to tell about the Casino ;-) Good Luck all.

Hmm... Nothing i think at time. Oh I knew a thing, sometimes i have not so much luck and that makes me not really happy. ;-)

I like that this site is legit. You are able to deposit and withdraw as well.

Don't redeem anykind of bonus on this site. If you dare to do this you are not even able to take your own out of the site. Just deposit without bonus so there is bigger chance for you to win without one than with one. I gladly only lost 0.05 ETH so not that of a big deal.

Easy to use, fast responsive live chat, overall good games. Thats all I had to say on the positive part, these last letters are to fill up the 50 letters requirement to put this review.

The fact they never mentioned every player has the right on Weekly Reviews. But they expect you as a customer to ask for a gift trough live chat.
I made a lot of deposits and have high activity in 14 weeks. Now I discovered about weekly review; they rewarded me for the last 4 weeks with 10x 0.25-0.05-1.25-1.25 (the higher bets as a present because I didnt recieve weekly reviews--- while they gave me 10x 0.25 on a 8mbtc deposit (in a week man :-|). Imagine the weeks where I put 200 mbtc, 181, 90, etc.

That would be a loss on my part of 100 free bets they just wont give me.

Bitcasino Im sick of this.

I've been playing at bitcasino now for 3 years religiously.

I can honestly say I've NEVER had a single problem depositing or withdrawing funds from them EVER.

I ONCE DEPOSITED 20 mBtc and turned it into over 5,000 mBtc over the course of a day!

Withdrawing has always been pretty much instant every time. The longest I've ever wanted was a few minutes at most.

My largest win here was playing energoonz slot a while back. Ended up with over 20,000 mBtc in my account. I withdrew 5,000 mBtc 3 times with no issue at all.

You guys have the best games, best banking system, have the best odds and so much more!

Bitcasino literally is the ONLY casino I would play at if they got there promotions in order...

Ok so my only complaint is how much the bonuses, comps, VIP and promotions have changed.

I used to get 500mbtc free play with NO RESTRICTIONS every Christmas and birthday. Plus I would be entered in cash raffels and lottos every month. I would almost always win 50 mBtc to 1000 mBtc every month!

Deposit bonuses were available multiple times a week and comps from VIP would also be granted at random.

For whatever reason bitcasino's VIP, promotion and bonuses are all but non existant. I mean, I don't even receive the 25 percent daily reload anymore.

I lost, lost, lost and lost more and never received anything in return. This has caused me to play elsewhere but since I love bitcasino so much, I'm starting to play almost daily again. After over a month depositing daily, all I received were 20 free spins at .25 mBtc per spin. My total winnings were 2 mBtc lol.

Ughhh I just want to play there exclusively but it's so hard when their competitors literally offer me so much more that it's hard to resist.

Please please please offer SOME incentives. Not saying as much as before, just something. I still deposit $10,000+ a month worth of Bitcoin, just now it's with other casinos which I like less but get incentives that I can't say no too.

If the promotions, VIP and support go back to even 1/10th of what they were a year ago, I would spend every Satoshi exclusively at bitcasino again!

Not sure why nobody likes this casino based on reviews? Instant deposit, instant payout. Nothing else to say, in my gambling life I have never experienced anything alike.

10/10

I dislike withdraw time, I expected it to be less than 2 minutes, not 2.5 :P

They are instant with their deposits and payouts, most of the time.

VIP program seems non-existent to me. They talk about it quite a bit but give no specifics. I have played a lot there and have not heard a single thing from them about VIP. The one time I emailed and asked a question, not looking for how much I had to wager just if I needed to use their bonuses to be considered. The response was as vague as all the literature they have on their site and blog. When I did not give a good rating to Adam on his reply, the next deposit I made he held for hours before applying it to my account. That is spite, and spite does not make for good customer service.