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Bitcasino.io - Bitcoin deposits never received

REJECTED
Complaint Info
Disputed casino Bitcasino.io
Reason Amount not credited
Amount BTC 0.02392346
mitchel33 Poland
Posted on September 19, 2020

After depositing bitcoin to the casino address and asked the support to confirm the adress( screen shot of my dashbord), i waited 3 hours and nothing. i contacted live support again mr Roman and he told me i sent to wrong address and the right address he provide me ( screen shot 2) , the next day my deposit still not credited i spoke again with live support - mr alex , he told me all the 2 previous addresses are wrong and the good one is the 3 rd address ( screenshot 3) !!!!. i lost my money , the live support disable my live support and mail complain what i did and sent not gave me any answer.attached screenshote of my payment and conversations with live support. please add the coins to my account!!!

AskGamblers
Posted on September 19, 2020

Dear @mitchel33,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposits.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

mitchel33 Poland
Posted on September 19, 2020

good afternoon ! i made 2 deposits : first is 0.02353709 BTC and second is 0.00038637 BTC all to the same adress account . the total disputed amount is 0, 02392346 BTC what is equivalent to 250 euros. please find attached screenshots as proof. what happen is not my fault but the fault of casino and live support before make any payment i confirmed the account with live support by sending the scrrenshot of my dashboard and ask to confirm , the say yes what you see the account you have to transfer .they gave me 2 different adresses account next ,please add the coins to my account, thank you

Posted on September 21, 2020

Dear Mitchel33,

We have carefully reviewed all the information and details presented to us. From your screenshots, your deposit was made at Bitcoincasino.io, which is not a company/casino that we represent.

As this complaint is not associated with Bitcasino.io, we will be asking the AskGamblers Complaint Team to close this issue from our side.

Best regards,
Bitcasino.io Team

AskGamblers
Posted on September 21, 2020

Considering all the information provided during the course of the complaints process, AskGamblers Complaints Team came the conclusion that the player actually submitted complaint against wrong casino brand. It is clearly visible that disputed transaction is related to the brand named "Bitcoincasino.io", and not referring to the Bitcasino.io.

Based on the above, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is not referring to the correct casino brand. The player is free to submit new complaint, against correct casino brand, but only if it is presented at AskGamblers.

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