Big5casino is an online casino home to hundreds of games for members to enjoy ranging from online slots to live games. Players can pick from multiple gaming providers too like NetEnt, Quickspin, and iSoftBet. The site can be reached in several languages and can be played instantly or on the go. Big5casino is licensed and regulated under the laws of Malta.
Restricted Countries and Territories
There are some country restrictions here. These include players from Algeria, Costa Rica, France, Gibraltar, Hong Kong, Isle of Man, Panama, Serbia, Turkey, the United Kingdom and the United States. The full list of restricted countries can be found under the more casino details section.
Mobile Gaming
Bet5casino can also be played on the go through a smartphone or tablet device. Players can pick up where they left off through a mobile browser where they’ll enjoy a selection of the casinos games.
Security and Fairness
When it comes to security, the casino uses encryption and firewall services to help protect players personal and financial transactions.
They also use a random number generator which is tested to ensure their games are fair and random.
Support
Anyone looking for assistance can use the casinos live chat facility which is open between the hours of 08:00 – 24:00 (CET), Monday through to Sunday. Email support is also available. VIP players can also use phone support or a call back service.
Virtual Games
Players who enjoy video slots can pick from new and popular titles from the likes of NetEnt, Microgaming ,Quickspin and many more software suppliers. Games can be easily categorized to make it easier to browse through the selections or members can use the search engine. Titles include Gonzo’s Quest Slot, Starburst Slot, Sakura Fortune Slot and Kobushi Slot.
There are also plenty of table games here, so players can choose from variants of blackjack, roulette and other popular titles. Players can enjoy games like Blackjack Gold, French Roulette and Baccarat.
Video pokers can also be enjoyed here for players who like betting with cards. These include games like Jacks or Better, Aces and Eights and All Aces Poker.
Other games include a selection of scratchcards.
Live Casino
Those who like betting with live dealers can enjoy games from Extreme Live Gaming and NetEnt which are hosted by friendly dealers and available around the clock.
Honestly speaking, casinos within the Condor group have yet to get into my favourite casinos list, as none of them have proven to be good enough for me, this Big5 Casino included. The welcoming offer has 2 options - a 100% deposit bonus with no free spins, and a 100% deposit bonus plus 500 free spins with a minimum 55 EUR deposit. Why it needs to be such, I don't know, but I certainly cannot appreciate the differentiation! My 20 EUR deposit could only get that 100% bonus, with no free spins whatsoever to enjoy, and a 55 EUR deposit is way out of my league too! Argh!
There's a limited number of game providers at Big5 Casino, so you would either accept it or not like it at all! As for me, I had to accept it, simply because both NetEnt and Microgaming games are available for me to play. Take these 2 game providers out and I would not even give Big5 Casino a second look, much less to sign up, hehehe. Games from iSoftbet and Tain are not really familiar to me, as I seldom play them, and Quickspin games would only be played when I have the mood to play them! Hahaha.
Customer support is way behind and lacking at Big5 Casino! There's no Live Chat service, but responses via email are not that bad, with replies coming in within a couple of hours, or within the same day. Favourite games listing is also not available, so that's another inconvenience for me. However, the deposit bonus is credited automatically upon making a deposit, but I cannot say the same for the free spins, simply because I didn't get any - it may be automatically credited in too, or may need to be requested from Live Chat, I really don't know.
Where connection stability is concerned, I'm afraid Big5 Casino couldn't provide this, as I got numerous 'game unavailable' error messages during my play! Very annoying and very irritating indeed! I forgot to check what platform this casino is using, but whichever it is, it certainly needs more fine tuning to provide much better connection stability, despite the fact that I was using my 3G internet connection all the while!
Nonetheless, not everything is bad or lacking at Big5 Casino though. I like that wagering indicator, quite similar to the one used by Casumo, whereby you can always see what amount of cash can be withdrawn at any time during play! Real cash is always used first, and any winnings made can be withdrawn, without needing to complete the bonus money wagering requirement. However, the higher the wagering percentage completed, the higher the cash amount that can be withdrawn - a marvellous formulation, which all casinos should employ! I really hate needing to complete the wagering before any withdrawal can be made, but most casinos prefer to use this, for obvious reasons of course.
Finally, I must say that my game play on my favourite Finn game went quite well at Big5 Casino, although not quite as good as at other casinos. I finally lost all my 40 EUR starting balance at the 29 Keys level, which wasn't that bad anyway, but to have free spins to continue my play would have certainly made a better difference! Too bad that the welcome offer didn't have any free spins for deposits under 55 EUR.