Big5casino

where do i begin great selection of games? very easy platform to navigate around with no lagging and all in all a great experience every week I receive free log-in rounds too which is pretty cool

well I'd like more no-deposit bonuses the deposit bonuses are pretty steeply priced and the support chat could be better the bot is pretty much useless but apart from that it's a cool place

My experience with Big5 Casino was a bit of mix. They have so many games I like, which is really cool. The variety was great, and I had a lot of fun trying them out. The site is well designed and I lost track of time trying my luck at the slots. It is a great place!

Sometimes, I had some problems when I was playing, like the games taking a long time to load and some small bugs here and there. It wasn't so fun when that happened. The plus is when I asked for help from customer service, they were very helpful and polite.

Big5Casino delivers a thrilling safari-themed gaming experience that captivates players from the moment they enter the site. With a vast array of high-quality games ranging from slots to live dealer tables, there's never a shortage of entertainment options. The site's intuitive layout and smooth navigation ensure players can easily find their favorite games and explore new ones with ease. Furthermore, Big5Casino's generous bonuses and loyalty rewards program add extra excitement and value to the gaming experience. Backed by responsive customer support and a commitment to fair play, Big5Casino earns a well-deserved rating of 9.7 out of 10 for its immersive atmosphere and player-friendly features.

Customer support response times could be quicker, but the diverse gaming options make up for it. However, a mobile app would provide added convenience for players seeking on-the-go entertainment.

I decided to sign up to this casino after seeing the first deposit bonus which I liked. I've had some small to medium winnings which I've had no problem withdrawing. The games have good RTP as I have experienced, and they work fine no matter if I'm playing on my phone or laptop.

I've been using this casino for about a month now and I can recommend this casino to everyone. It's jungle themed with a clear and concise layout for the games, with different categories, big variety of games and live casinos. I'm really enjoying the crash games that this casino is offering like Spaceman as it's more interactive and entertaining if you want a different type of game to play.

Nothing really sticks out as extremely positive but most things work. To register was easy, deposit as well. The game selection is okey and very friendly people in the chat.

My real money turned in to bonus money yesturday. After a day with chat, this case is still not solved. They have admitted the mistake. It will be interesting to see what happens but a warning to everyone, things like this should not be possible.

Fast and polite customer care. And I don’t know anything else to say because I never received the money I won. Money transfer to them is fast but you need to wait your winnings over a month….

I’ve been waiting for my money 32 days. Customer care is fast but they don’t really do anything for you. They just ask you to wait… I don’t recommend to play in this casino cause you don’t ever get your winnings.

It is one of my favourites online casinos. Good support, fast withdrawals. Nice daily bonuses. Many providers and slots. Deposit methods for all. No doubt it is valuable to recommend Big5casino.

Fast website, good support service. Withdraw within couple of business days perfectly. Many games but also daily added new games, favorite casino as of now because everything is smooth and yes even the verification is. Overall 10/10

Big5casino

3 years ago

Dear WESRAS,

Thank you for your nice review!

We are happy to see that you find our site fast and that you like our customer support department. :)

10/10 reviews we always like to receive as we are really doing our best for our players and when we receive feedback like yours it's great motivation for our work!

Best regards
Customer Experience Team

I like Big5 very much, great support easy payout. I get frequent bonuses for my deposits and games are fun and nice. will join their other casinos soon

Big5casino

3 years ago

Dear MATTIH,

Thank you so much for your nice review!

We are happy to see that you like our customer support department and our payouts all together with our bonus offers. :)

We really appreciate you being a customer and helping to share the word about us.
Best regards
Customer Experience Team

Great casino. Everything works great, good game selection and i like that you can search games by provider. Fast withdraws and great VIP player system.

Withdraw limit is too small in month, I would like that Be biger. Havent got any issues with casino. It would Be nice to have bigger deposit bonuses sometimes.

Big5casino

3 years ago

Dear PIIJJAA,

Thank you so much for your nice review!

We are happy to see that you are enjoying your time in our casino, especially our VIP program! :)

Regarding your suggestion for withdrawals and bigger deposit bonus offers it's something we will definitely take into consideration and we will make sure our players once changes will take effect are informed. :)

Best regards
Customer Experience Team

Very good choice of games, nice background. The support is very friendly and fast, when I contact Live Chat they always handle my request.
Verification is quite standard and it goes fast. Very good chance of winning.

Big5casino

3 years ago

Dear ELLYLAVOEI1981,

Thank you for your nice review!

We really appreciate your time for sharing your nice experience with us and that we can see that everything is going smoothly. :)

Thank you for complimenting our customer support department as they are doing their best to be at the disposal for our players and for sure this review we will share with them as it's something they always like to hear.
Best regards
Customer Experience Team

This is a great Casino ! Bonuses are fair and games are fun! Whenever you need anything you just need to contact support and they will fix you right away! I would honestly suggest this Casino to anyone!

So far I have not experienced any issues other then some of their games breaking sometimes but support quickly replace them or help you fix them! Honestly have no bad words to say!

Big5casino

3 years ago

Dear FREIMANN,

Thank you so much for such a nice review.

We are happy to see that you are enjoying your time with us and that you like our bonuses and our games.

Our customer support is really doing their best to be there for our players and even when some issues occur they will do their best to fix them as soon as possible.

Best regards
Customer Experience Team

Good selection of games, old school feeling, Trustly registration (still documents needed), mobile friendly, MGA Casino which usually is fair and tax fee for Finnish players.

Withdrawal process is when show starts. It is veeeery slow and difficult. And when something progress seem to happen, nothing goes forward. Just talk.

You have to send sama documents again and again. Then you get mail: ”Thank you for to documents, we have all now”.
But your account is still not verified and withdrawal keeps on pending.
IF I some day get my withdrawal out I cross my hands and thank all gods.

Big5casino

3 years ago

Dear MUSTAJASKA
,

Thank you for your review.

We are glad to see that you like the selection of our games and our site design. Trustly registration is recently offered for our players and we are happy to see that you like it.

Regarding your verification process, we are sorry to see that it took some time to verify your account but we do hope that everything went well in the end.

For sure if anything has been left unresolved regarding your verification process please contact our customer support over the e-mail [email protected]

Best regards
Customer Experience Team

They have good selection of games, multiple payment methods. They have betting sport and live casino. I deposited very easy with trustly and i verified my account when i registered via trustly IDIN.
Everything seemed very well until I requested my First Withdrawal

I have a 4094 euro pending withdrawal since 3 October, I verified my account by uploading my documents on their website when I began playing.

They asked for my documents again, even my income proof which I emailed to them, but account is not verified and so they refuse to pay my withdrawal, by the way this is the first withdrawal ever, I think I deposited more than this amount to their website.
I sent some documents 3 times like my bank statement and they still say we want bankstatment, I reported that to Police, IBAS and MGA and they still do not care.
I heard from my friends as well that all casino from condor gaming which is owner of big5casino is like this.

Quick answer in chat, loyalty bonus for depositing players 3euro, support is professional, for depositing players offer free spins, good slots and graphics.

It takes very long time for profile verification, and very long time waiting for first withdrawal, casino request few times to send the same documents, chat only from 12.00 till 24.00.

Big5casino

3 years ago

Dear Agnieszka280

Thank you for your time to review our casino.

We are glad to see that you have liked our LiveChat service as a lot of effort from the side of our customer support agents have been invested so you as a player can have the best possible experience, also we appreciate you like our bonus rewarding plan as this is our way to say thank you for your loyalty.

Regarding your verification process we are sorry to hear it was longer than you have expected but please note that always best is done from our side to finish the verification process as soon as possible.

For sure your review will be used as constructive feedback and we will do our best to speed up our verification process for all our players.

Good selection of games. Everything runs smoothly. The deposit went without problems and I received a 100% bonus. The status indicator of how much bonus is still to wager is clear to see. Initially, I had problems with verification, which is really long. Since I won a large amount (€7,000), I was afraid that the casino would not pay it out. But the instalments run without any problems and I am always informed as soon as a new instalment is transferred to me. Overall, the casino can be trusted and I recommend it.

The verification process. It is really lengthy. It takes a lot of documents and a lot of patience, but in the end it worked out. This is an area where improvements could be made.

Big5casino

3 years ago

Dear Mike,

Thank you for your time for reviewing our casino.

We are sorry to see that you have not liked our verification process and that you have found it difficult as for sure this is not the experience we would like you to have. Please note that we are obligated to ask for certain documents since we are a fully licensed casino and that way you are sure that you are playing in a safe casino environment.

We are happy to see all those things you liked in our casino as lots of effort has been done for our casino to run smoothly.

We would also like to use this opportunity to congratulate you on your winnings and we hope you will keep enjoying your time with us in the future.

The casino is wonderful, multiple games and very nice layout of the website. It's easy to access and make deposits. The Selection of slots are also very good. Playing with a bonus is nice as well and they allow you to make large bets.

The verification and withdrawal process is horrendous. If you ever win at this casino it will take you over a month to get verified. If you ever want to withdraw your funds, it will take another month to receive them. If you have made a deposit with your ewallet, they will not process your withdrawal back to your ewallet.

They also split your withdrawals in multiple amounts and send them 3 weeks after the first withdrawal.

For example if you win 5000, it will take over 2 months to receive your funds. There is also a 10 % charge on your withdrawal, ex. if you withdraw 1000, you will only receive 900, including other withdrawal cost. Their terms and conditions are very predatory, please read their terms and conditions. I have now stopped playing at this casino.

Big5casino

3 years ago

Dear Fishinghoops,

Thank you for your time to review our casino.

First we would like to say thank you for mentioning all the things you have liked. It's something we really appreciate and things like the nice layout selection of our games, and ease of access is something we always like to hear.

We are truly sorry to see that our verification and withdrawal process was such a bad experience.Please note that we are a fully licensed casino and due to legal reasons we are obligated to request documents. Timeframe for the verification process depends also on our players' side, but we are always ready to help and make this verification process as fast as possible.

We are happy to see that in the end you have managed to finish your verification process and now when it is over we hope you will manage to enjoy all the good things you have mentioned you like in our casino.

Good & Wide selection of Games and Slots, everything works smooth and I had no problems while playing through my bonus here. Therefore nothing negative to say about the Casino itself.

The Support & Withdrawal though is a whole different story, I'm waiting for my withdrawal ever since 10 days, as the "Legal Department" asks for more and more documents, which don't have anything to do with my deposit method.
It's getting extremely frustrating and I can only agree on previous reviews, that Big5Casino tries everything to not withdraw your winnings.
Really disappointing, there are better and faster casinos online, with a better customer policy.

Big5casino

3 years ago

Dear iBashkin,

Thank you for your time to write your review regarding our casino.

We are truly sorry that you have not been satisfied with our verification process and our customer service.

Please note that the verification process can be extended if we are not provided with correct documents for verification purposes. Kindly keep in mind that we need to follow strict legal rules when we are reviewing players documents and we are doing everything in our power to make this hole process as easy as possible by even sending examples how document that we need should look like.

As you have mentioned that you liked good & wide selection of games and slots we would be more than happy if you would continue with your play game in our casino as recently we have added some more amazing game providers with new selection of games

Large selection of slots, very good deposit promotions, almost every day new deposit promotion. Site working very good, no lags etc. Easy to navigate.

Support works extremely slowly, live chat is not helpful, first payment only to a bank account. Documents for verification completely unrelated to the deposit method. Very long waiting time for an email reply. Very long waiting time for payment. PS. we have 2020 year, hundreds of casinos are available on the market, the choice is very wide, big5casino stopped in another era. Not recommended.

Big5casino

3 years ago

Dear Chris23,

Thank you for your time to review our casino.

We are sorry to read you have not met the expectations you wanted regarding our verification process and our customer support. Kindly be informed that the best is done to reply to our e-mail in the shortest time possible and our goal is to reply to any within 24 hours.

Please note that indeed the first payout needs to go over the players bank account due to our terms and conditions, AML policy and due to the verification process. For any other withdrawal request we are doing our best to process it over the preferred payout method.

We would be more than happy if you would give us one more chance since we have improved our customer support significantly as always the best is done to improve our services all the time.

Only the variety of Games is ok, Quickspin including their Token reward System is very nice, some other providers like netent. Mobile site Looks ok...

First: withdrawal times: 48 hours pending, then: documents required for a small win (<1000 EUR). The live chat, what is only available 12-24h told me to wait another 48 hours for proving documents, if anything is missing, again 48 hours...I did not get my money yet....providers like play n go would be nice to have.

Big5casino

3 years ago

Dear Manuelha,

Thank you for your time to review our casino.

We are happy to see that you have liked our provider QuickSpin as we can agree with you it’s a great one and we are very happy to cooperate with them, also please be informed that we do have Play’n 'GO game provider as well.

Regarding your withdrawal request and verification process please note that we are taking reviewing documents with great caution as we need to follow some strict legal guidelines as we are a fully licensed casino.
That way we are ensuring safe environment for our players and we would be very happy if you would continue to enjoy our casino since we have improved our verification and our withdrawal process

I love that there is a wide range of good machines and great variety of games. Love the bounce that are offered for an incentive. Love the casino. The best on line

Some of the machines are hard to win on and some machines could be upgraded a bit. I don't like waiting for a reply from live chat. Other than that great casino

Big5casino

5 years ago

Hey dear HOBOO32,

Thank you for taking the time to leave us your wonderful feedback. We are really glad that you like our game selection, we have put a lot of time and effort into this, so it's nice when players appreciate it.

We are constantly developing our brand and games variety, in order for our players to have the best experiences with us.

For any questions or concerns you can always contact us via email at [email protected].

We wish you further winnings with us!

Best regards,
Big5 Casino

The first brand I noticed from this group of casinos was BBets, and because I had a good experience there, I said I should give a try to Big5 as well. I was not dissapointed at all. I easily deposited and received my 500 Free Spins and I was very lucky to win too.
The customer suport treated me very well everytime I had a question. So overall it was very good. I will go back again soon.

Big5casino

5 years ago

Hello DONIBOI6,

Thank you so much for taking the time to leave us your feedback. We love that you had a good experiences with our brands and that you found our customer support to be helpful.

Let us congratulate you on your winnings! We do hope you will stay with us and there will be many more to come. We are trying to do what is best for you, so you will have an amazing experience every time you come back.

If you ever have questions or concerns, please don't hesitate to contact us via Live Chat or email support at [email protected].

Warm regards,
Big5 Casino Support

Just discovered Big5 Casino as part of the Condor group. Only played in b-Bets from their brands in the past. I can see this brand despite b-Bets is focused only on casino players, which I like because I am not a sportsbook fan. I didn't experience any issues depositing or withdrawing on Big5 either. Good welcome pack and selection of slots. Thumbs up.

Big5casino

5 years ago

Dear LadeeLana,

It is lovely to hear these kind words from you. First of all, thank you so much for taking the time to give us your feedback.

Second of all, we love that you have taken interest in our Group of brands and that you chose the one you liked best. We always aim to keep things different but exciting between our brands.

We also promise to do our best to keep you happy here at Big5, with more games to choose from and more casino promotions.

Wish you only happy experiences,
Big5 Casino Support

Many different slots, good graphics, mobile friendly. Nice set of Free Spins on the welcome pack but not only. I recommend it.

Big5casino

5 years ago

Hi dear Massalla01,

Nice of you to stop by.
We would like to thank you for your kind words and we really appreciate that you liked out graphics and slots. We have put a lot of effort in developing Big5 and it feels great when we see we did our job well.

We wish you great winnings with us!

Warm regards,
Big5 Casino