300€ disappeared from my gaming account.
I made a deposit 4 days ago and tried to place bets - but the site reported a technical error. The money disappeared from my account, but there are no entries in the history.
(The bet would also have won, so it's not the case that the bet just lost).
I have contacted them several times via chat and email, but they do not answer anything.
Complaint Info
Big5casino Complaints
- 56 of 64 resolved
- 2 days avg response
- 1 week avg complaint life
- 1,708 USD avg amount
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Unresolved
Big5casino - Casino does not process withdrawal 5000 Euro
€5,000
Unresolved
Big5casino - Casino does not process withdrawal 5000 Euro
Hello i am a verified member of this Casino. The Game experience was good. After a few deposits i was able To win a Amount of 5000 Euro.I make a ...
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Unresolved
Big5casino - Withdrawals problems for 1900 EUR
€1,900
Unresolved
Big5casino - Withdrawals problems for 1900 EUR
I have made 2 withdrawals from the this casino. 24.8.2024 1400e and 3.9.2024 500e, first they cut the 1400 withdrawal (2 x 700e) and said the first ...
-
Unresolved
Big5casino - Casino is not pay the winnings since August 15th
€1,000
Unresolved
Big5casino - Casino is not pay the winnings since August 15th
Hello, Again I need to complain about Big5casino.My 1000€ withdrawal has been pending now for over a week and I dont know again why.My account has ...
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Unresolved
Big5casino - Withdrawal not arriving to bank account
€50
Unresolved
Big5casino - Withdrawal not arriving to bank account
Not receiving my withdrawal on my bank account. I made the withdrawal on 20.7.2024 and they said that it is approved on 25.7.2024. Contacted support ...
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