Page 2 – Player Reviews for Big5casino

Great casino. Everything works great, good game selection and i like that you can search games by provider. Fast withdraws and great VIP player system.

Withdraw limit is too small in month, I would like that Be biger. Havent got any issues with casino. It would Be nice to have bigger deposit bonuses sometimes.

Very good choice of games, nice background. The support is very friendly and fast, when I contact Live Chat they always handle my request.
Verification is quite standard and it goes fast. Very good chance of winning.

This is a great Casino ! Bonuses are fair and games are fun! Whenever you need anything you just need to contact support and they will fix you right away! I would honestly suggest this Casino to anyone!

So far I have not experienced any issues other then some of their games breaking sometimes but support quickly replace them or help you fix them! Honestly have no bad words to say!

Good selection of games, old school feeling, Trustly registration (still documents needed), mobile friendly, MGA Casino which usually is fair and tax fee for Finnish players.

Withdrawal process is when show starts. It is veeeery slow and difficult. And when something progress seem to happen, nothing goes forward. Just talk.

You have to send sama documents again and again. Then you get mail: ”Thank you for to documents, we have all now”.
But your account is still not verified and withdrawal keeps on pending.
IF I some day get my withdrawal out I cross my hands and thank all gods.

They have good selection of games, multiple payment methods. They have betting sport and live casino. I deposited very easy with trustly and i verified my account when i registered via trustly IDIN.
Everything seemed very well until I requested my First Withdrawal

I have a 4094 euro pending withdrawal since 3 October, I verified my account by uploading my documents on their website when I began playing.

They asked for my documents again, even my income proof which I emailed to them, but account is not verified and so they refuse to pay my withdrawal, by the way this is the first withdrawal ever, I think I deposited more than this amount to their website.
I sent some documents 3 times like my bank statement and they still say we want bankstatment, I reported that to Police, IBAS and MGA and they still do not care.
I heard from my friends as well that all casino from condor gaming which is owner of big5casino is like this.

Quick answer in chat, loyalty bonus for depositing players 3euro, support is professional, for depositing players offer free spins, good slots and graphics.

It takes very long time for profile verification, and very long time waiting for first withdrawal, casino request few times to send the same documents, chat only from 12.00 till 24.00.

Good selection of games. Everything runs smoothly. The deposit went without problems and I received a 100% bonus. The status indicator of how much bonus is still to wager is clear to see. Initially, I had problems with verification, which is really long. Since I won a large amount (€7,000), I was afraid that the casino would not pay it out. But the instalments run without any problems and I am always informed as soon as a new instalment is transferred to me. Overall, the casino can be trusted and I recommend it.

The verification process. It is really lengthy. It takes a lot of documents and a lot of patience, but in the end it worked out. This is an area where improvements could be made.

The casino is wonderful, multiple games and very nice layout of the website. It's easy to access and make deposits. The Selection of slots are also very good. Playing with a bonus is nice as well and they allow you to make large bets.

The verification and withdrawal process is horrendous. If you ever win at this casino it will take you over a month to get verified. If you ever want to withdraw your funds, it will take another month to receive them. If you have made a deposit with your ewallet, they will not process your withdrawal back to your ewallet.

They also split your withdrawals in multiple amounts and send them 3 weeks after the first withdrawal.

For example if you win 5000, it will take over 2 months to receive your funds. There is also a 10 % charge on your withdrawal, ex. if you withdraw 1000, you will only receive 900, including other withdrawal cost. Their terms and conditions are very predatory, please read their terms and conditions. I have now stopped playing at this casino.

Good & Wide selection of Games and Slots, everything works smooth and I had no problems while playing through my bonus here. Therefore nothing negative to say about the Casino itself.

The Support & Withdrawal though is a whole different story, I'm waiting for my withdrawal ever since 10 days, as the "Legal Department" asks for more and more documents, which don't have anything to do with my deposit method.
It's getting extremely frustrating and I can only agree on previous reviews, that Big5Casino tries everything to not withdraw your winnings.
Really disappointing, there are better and faster casinos online, with a better customer policy.

Large selection of slots, very good deposit promotions, almost every day new deposit promotion. Site working very good, no lags etc. Easy to navigate.

Support works extremely slowly, live chat is not helpful, first payment only to a bank account. Documents for verification completely unrelated to the deposit method. Very long waiting time for an email reply. Very long waiting time for payment. PS. we have 2020 year, hundreds of casinos are available on the market, the choice is very wide, big5casino stopped in another era. Not recommended.

Only the variety of Games is ok, Quickspin including their Token reward System is very nice, some other providers like netent. Mobile site Looks ok...

First: withdrawal times: 48 hours pending, then: documents required for a small win (<1000 EUR). The live chat, what is only available 12-24h told me to wait another 48 hours for proving documents, if anything is missing, again 48 hours...I did not get my money yet....providers like play n go would be nice to have.

I love that there is a wide range of good machines and great variety of games. Love the bounce that are offered for an incentive. Love the casino. The best on line

Some of the machines are hard to win on and some machines could be upgraded a bit. I don't like waiting for a reply from live chat. Other than that great casino

The first brand I noticed from this group of casinos was BBets, and because I had a good experience there, I said I should give a try to Big5 as well. I was not dissapointed at all. I easily deposited and received my 500 Free Spins and I was very lucky to win too.
The customer suport treated me very well everytime I had a question. So overall it was very good. I will go back again soon.

Just discovered Big5 Casino as part of the Condor group. Only played in b-Bets from their brands in the past. I can see this brand despite b-Bets is focused only on casino players, which I like because I am not a sportsbook fan. I didn't experience any issues depositing or withdrawing on Big5 either. Good welcome pack and selection of slots. Thumbs up.

Many different slots, good graphics, mobile friendly. Nice set of Free Spins on the welcome pack but not only. I recommend it.

Welcome pack is great; a good selection of games to choose from. I like the design and that is easy to navigate.

I don't like that the live support is not available 24/7.

The software is ok but nothing special. But that is all

The casino is completely unsuitable for player protection!
I tried to block after playing too much and sent an email saying "please close my account (xxxxxxxxxx) for all time"
i cant handle the gambling and lose too much "
written.
In response, I got "Dear xxxx,

We are very sorry to read your request but we completely understand your reasons.
We are very committed to improving our services in all areas.
Before we proceed with your request, we would like to ask you if you would like to make a decision in a monthly, weekly or daily deposit limit. In this way you could still enjoy playing, but would not have to worry about going over your limit.

Let us know if you have any questions regarding your account, we are happy to help you!

Sincerely,
xxxxxxx
Big5 Players Support
Big5 Casino
"

Something is not a protection, since I then paid back :-(
When I contacted the support, my account was closed, but I did not get an answer anymore, nor was the money deposited refunded AFTER my request for suspension.
bad

-Alot of games
-Good bonuses
-Easy to navigate on casino
-Good and fast support

-Withdrawal only possible to bank transfer even I deposited with Skrill
-Waited 8 days and still not get withdrawal so taking really long

Good selection of netent games and quickspin but that is it.

Horrible site, horrible design and every 30 seconds you get kicked out from your sessions with warning messages.
Both from netent and quickspin.
Chat was not good either.

Not recommended at all

A few years back there were a few casinos who offered their new members a no deposit bonus of €5 or equivalent with decent wagering requirements, their websites did not look very appealing at first and they did some upgrade later on but still it was barely noticable. I did enjoyed playing the freebies thou and made a small deposit just to check them whether they were legit.

Big5casino is actually operated by the same company as the casinos I mentioned above and it is very noticable by looking at their website. Apparently they decided not to spend too much money on their appearance. To me appearance is very important, the first impression is the best impression and you can call me shallow but I think many players agree with me because that's the nature of human, there are some exceptions I am sure of that.
This casino surprisingly has the lastest games in their games library which I think very awesome, they recently added the latest games from NetEnt, iSoftBet, Microgaming and Quickspin. Big5casino is also MGA certified which means that they are legit, MGA license is more trusted than curaçao licenses so playing here is safe as far as I know.

I signed up at this casino because a friend of mine referred it to me, he has played at this casino about a few months now and made a few withdrawals, so I tried it and made my first small deposit and claimed the welcome offer. After about 40 minutes playing on various slots I end up with zero balance, I guess I was not as lucky as my friend and I put this casino to the side without planning to give it another chance.

Big5casino is a decent casino, they have plenty of great games and they always update their games library frequently, they also have promotion calendar just like Trada casino, live chat is mostly avaliable but their response time could a bit faster thou and of course it is always better than contact via email.

Bad luck was not the only reason why I did not give this casino another try, the other reason was the withdrawal limit, I think a maximum of €5000 per month is too low and €1000 per week is even less. High rollers could have some withdrawal issues with this casino and I do not recommend them to play here but low rollers will have a good time playing here if they are willing to wait a few days for their withdrawals reach their wallet.

Honestly speaking, casinos within the Condor group have yet to get into my favourite casinos list, as none of them have proven to be good enough for me, this Big5 Casino included. The welcoming offer has 2 options - a 100% deposit bonus with no free spins, and a 100% deposit bonus plus 500 free spins with a minimum 55 EUR deposit. Why it needs to be such, I don't know, but I certainly cannot appreciate the differentiation! My 20 EUR deposit could only get that 100% bonus, with no free spins whatsoever to enjoy, and a 55 EUR deposit is way out of my league too! Argh!

There's a limited number of game providers at Big5 Casino, so you would either accept it or not like it at all! As for me, I had to accept it, simply because both NetEnt and Microgaming games are available for me to play. Take these 2 game providers out and I would not even give Big5 Casino a second look, much less to sign up, hehehe. Games from iSoftbet and Tain are not really familiar to me, as I seldom play them, and Quickspin games would only be played when I have the mood to play them! Hahaha.

Customer support is way behind and lacking at Big5 Casino! There's no Live Chat service, but responses via email are not that bad, with replies coming in within a couple of hours, or within the same day. Favourite games listing is also not available, so that's another inconvenience for me. However, the deposit bonus is credited automatically upon making a deposit, but I cannot say the same for the free spins, simply because I didn't get any - it may be automatically credited in too, or may need to be requested from Live Chat, I really don't know.

Where connection stability is concerned, I'm afraid Big5 Casino couldn't provide this, as I got numerous 'game unavailable' error messages during my play! Very annoying and very irritating indeed! I forgot to check what platform this casino is using, but whichever it is, it certainly needs more fine tuning to provide much better connection stability, despite the fact that I was using my 3G internet connection all the while!

Nonetheless, not everything is bad or lacking at Big5 Casino though. I like that wagering indicator, quite similar to the one used by Casumo, whereby you can always see what amount of cash can be withdrawn at any time during play! Real cash is always used first, and any winnings made can be withdrawn, without needing to complete the bonus money wagering requirement. However, the higher the wagering percentage completed, the higher the cash amount that can be withdrawn - a marvellous formulation, which all casinos should employ! I really hate needing to complete the wagering before any withdrawal can be made, but most casinos prefer to use this, for obvious reasons of course.

Finally, I must say that my game play on my favourite Finn game went quite well at Big5 Casino, although not quite as good as at other casinos. I finally lost all my 40 EUR starting balance at the 29 Keys level, which wasn't that bad anyway, but to have free spins to continue my play would have certainly made a better difference! Too bad that the welcome offer didn't have any free spins for deposits under 55 EUR.