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Betchan Casino

Our Rating CasinoRank
8.5/10
CasinoRank
Player Rating 192 reviews
8.5/10
192 reviews
Complaint Response 41 complaints
2 days avg. 41 complaints

AskGamblers Quick Overview

Editor’s View

Betchan Casino lists over 2,000 games from over 50 providers. The website is intuitive and easy to use with bonuses and promo offers headlining the page, followed by casino games and general information about the casino.

Everything is one click away, and all the useful links and pages are located in the casino footer.

What we like
  • Live chat is open 24/7
  • Support is available in 8 languages
  • Different responsible gambling tools available
  • Mobile-friendly
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betchan Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betchan.com
Established
2017
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, Russian, German, Spanish
Casino Type
Instant Play, Mobile, Live Casino

General Information About Betchan Casino

Betchan Casino is an online casino available to players since September 2017. The casino is licensed and regulated by the Malta Gaming Authority.

Before you register and start playing, you can easily change the language by clicking the flag icon in the top right corner of the screen. Signing up requires you to enter some personal information and confirm your details.

Before you jump in and register at Betchan Casino, read our detailed casino review to learn all about payments, games, support and the casino’s commitment to responsible gambling.

StallCation

Complaints

Read the complaints other players have left for Betchan Casino. Learn more about complaints.

Show all complaints
Betchan Casino - Free Spins Bonus more of a bribe, additional terms not listed

Sebastian Wed, 01/09/19 03:50:52 pm America/Edmonton

Hello. How may I help you?

Ashley 03:51:35 pm

Hi there I got a free spins offer via email. Says to contact support with the code word FREE

Screenshot_20190109-154816.png

Ashley

< personal info removed >

Sebastian 03:53:37 pm

Please be so kind, nominate BOB CASINO on askgamblers.com AWARD competition as a casino of the year. Your support is highly appreciated and we will be more then happy to reward you with special no deposit 15 free spins no deposit bonus. ( Bonus Terms & Conditions works the same for all promotions )You have to register at askgamblers.com website, then there will be Search on top of the screen. Please, find "Bob Casino" there. After choosing Bob Casino there will be big yellow button "VOTE" at your right. Once you have pressed the button, please take a screenshot and send it to me. You can also go directly to this link - https://www.askgamblers.com/awards-2018-voting/

Ashley 03:55:46 pm

I already have an account on ask gambkers and have already voted

The email says absolutely nothing about having to vote to receive them

Sebastian 03:56:22 pm

Please provide screenshot on which we can see that you have voted.

Ashley 03:57:14 pm

Screenshot_20190109-155701.png

Sebastian 03:57:51 pm

Sorry, but you have not voted.

If you can not VOTE - use VPN as Germany, Netherlands.

Ashley 03:58:03 pm

There is a green check mark

That shows votee

Scroll down on picture. It has cashmio selected

Sebastian 03:59:40 pm

You should vote for Bob Casino.

Ashley 04:00:00 pm

My votes already made and can't be changed

The email doesn't say you jusm vote for you to get the spins. I'm starting to think I should review you guys about this on ask gamblers

So by contacting live chat and referencing the code word FREE as well as validating my account information and proof of email and humoring you regarding my personal voting decisions on a third party website have I sufficiently satisfied the requirements to receive this bonus

Sebastian 04:06:32 pm

On email it says "contact live chat to get free spins" So you contact us and we tell instructions on how to get free spins.

Ashley 04:07:43 pm

The instructions say to quote the code word

Nothing about any further requirements aside from bonus terms and wagering conditions

Screenshot_20190109-160737.png

Do you have a supervisor Sebastian that I may speak with?

Sebastian 04:09:56 pm

As you can see on first line it says "contact live chat" there is nothing said about "you get free spins immediately".

You contact us, we give you instructions, you get free spins.

Ashley 04:10:30 pm

It says:

PLEASE NOTE! HERE'S HOW TO ACTIVATE THE FREE SPINS:

Contact a live chat specialist at Betchan.

Give the following code word: FREE

Hi Arnold, are you able to read the transcripts from my conversation with Sebastian

Arnold 04:11:11 pm

How can I help you?

Ashley 04:13:19 pm

Code word free. I already have an ask gamblers account and have voted cashmio. Can't change it. The email doesn't say it's a requirement for free spins. It says the code word is. I have provided sufficient proof and explaination regarding this

I feel that the requirements are quite clear in the email. I also need to know how to properly lodge a complaint regarding the conduct of the previous support professional

Screenshot_20190109-155701_(1).png

Screenshot_20190109-160737_(1).png

Arnold 04:17:57 pm

Dear Ashley, 15 spins are issued after voting. As you voted for another casino - we are not able to issue spins for you.

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

Ashley 04:18:28 pm

The email clearly states the requirement is the code word

If bullying, deception and bribery is how you intend to get votes then I should post this transcript to askgamblers for complaint review. I can't imagine that they would want the integrity of their organizations yearly awards tainted like this. People depend on the authenticity of their reviews

Arnold 04:22:39 pm

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

staus Rejected

Complaint Statistics

Resolved 36
Avg. Amount $ 1,867
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Review this casino

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Player rating
8.5/10 192 reviews

Top reviews from our players

Excellent casino on Softswiss platform.

Cashback twice a week, and operational issues, as well as frequent freespins in new games without deposit!

Hey IGROMAN! Thank you for reviewing our casino. We really appreciate it! Betchan casino team

user avatar

Really nice casino, one of the TOP within RU geo.

Large list of best game developers, large list of deposit methods and excellent support guys.

"Betchan general bonus Terms" on english for RU players... R U serious ?

Hello Vander83, Thank you for taking the time to share your thoughts. We’re pleased to hear that you find our casino appealing and appreciate the support team’s efforts. If you have any other concerns or need further assistance, please don't hesitate to contact our support team. We’re here to help! Best regards, The BetChan Team

user avatar

Starting off how amazing this casino is.

First of I looked for a nice welcome bonus and I got that at Betchan. I deposited 40 euro and got a 60 euro bonus and started playing. I picked on some netent slots and got playing on Wild Water and Space Wars, which led me to some really mega wins.

Eventually I was at 800 but wasn't done wagering, so I played on untill I was done. Managed to get 750 euro out of it, and the wagering process was done really fast!!

I love the support, the variety of games and verification process!

So thats why I gave this casino a 9 star review because I had an amazing time on BetChan.

Im still waiting for the withdrawal to process but I trust it will be in some days.

Cheers to you all,

Mick Stamsnijder.

The only thing that can be worked on is maybe some microgaming / Williams slots, I like them! :)

Hello Mickjuhh, Thank you for the fantastic review! Your feedback helps us improve and provide a better gaming experience for everyone. If you need any assistance with your withdrawal or have any other questions, please don’t hesitate to reach out to our support team. We're here to ensure your experience remains top-notch. Cheers and happy gaming! Best regards, The BetChan Team

user avatar
Inactive user
8/10

I play here, this casino have many wide variety games.....

Withdraw very fast and much bonus with this casino...

Support very friendly..., love this casino

Hello, Thank you for your review! If you have any feedback or need further assistance, feel free to reach out. We’re here to ensure you have the best experience possible. Happy gaming! Best regards, The BetChan Team

user avatar

I continue to express respect for this casino. Probably the best large winnings here. I like the bounty of bonuses and even lines.

Well done guys listen to its users, which is especially nice for me. I would expect to see in tournaments igroovyh machines such as poke . Good luck to all!

Hello Mishail E. Thank you very much for your words about our casino. We will continue work hard to provide our players best possible experience! Best regards Betchan team

user avatar

Literally the best casino I ever played in.

Verification happened instantly that means it the second I downloaded that last photo I got an email my account was verified. Cashout literally was processed in 5 minutes exactly not 24hours as stated.

Highly recommended casino. Support is professional and fast.

I dont care about the variety or software of the games although there good a good casino to me is about cashout and verification and good support all 3 are here.

I played fully last week in @flamantis it was the worst experience ever unlike today when I started with betchan.

I recommend askgamblers to rate them much higher than 8.14 they deserve above 9 at least.

Goodwork betchan

Hi SHIHADA1 Here at Betchan office we have no words to explain you how your review make us happy. Thank you very much!!! Betchan casino team

user avatar

Good bonuses, nice support, fast withdrawal and lot of slots

Hiya CENTRAN Good words, good review, good customer! Thanks! Betchan casino team

user avatar

Excellent casino. Delightfully I spent playing time. I sincerely pleased large winnings. Thank you for fast payouts! Good luck to you in the world of gambling!

Slightly improve the design, initially I thought that he was. ) )

At Betchan Casino you can find many different games. Here you can play games powered by Microgaming, NetEnt, Evolution Gaming, Betsoft, NextGen Gaming, iSoftBet, Genesis Gaming, Leander Games, Quickspin, SoftSwiss, Ezugi, Amatic Industries, 2 By 2 Gaming, Big Time Gaming and Sigma Games software provider. I think they offer pretty nice selections of games, but when I played here for the first time I played only one game.

I came across this casino some weeks ago. I found this casino on forum, I was looking at big win pictures and I saw that some player recently won 5 scatters on Dead or alive. I decided to take a look at Betchan casino. I did not know if I already played here before, so I contacted live chat support and asked them. They said that I do not have any account registered and I can opened it. After I created account I decided to claim first deposit welcome bonus. It is 100% match deposit + 40 free spins on Starburst.

I made a deposit of 20€ and I got the same amount of bonus money into my account. Like I said before, I played only one game with this money. It was Dead or alive. At the beginning I was playing on 0.18€ bets, but since I saw that game pay quite good, I raised my bet a little bit. Later I was playing it on 0.36€ bets, I had some decent winnings from it. Almost a wild line once. Hehe. My balance was at around 100€ mostly all the time and after some hour of playing I checked how much did I wagered. I saw that I clear the W.R for this bonus and later I requested a small cash out of around 120€. I received the winnings on e-wallet within 20 minutes, which was really good for the first time.

Otherwise I trust this casino, I had some nice time while I was playing here. I will rate it with 8 out of 10 possible stars. I already claimed more bonuses from them, but I had no luck with them. So without any new cash out.

Hello ZEROOO Thanks for review, and I really wish you will have your withdrawal soon at our casino, so you will be able to check how fast we do it ;) Betchan casino team

user avatar

Not bad casino. Good slots, fast withdrawals. Good proposal for free spins Fridays.

Online support is always available. Not bad chance to win.

I can't say something bad, but wish to play Novomatic games.

Hi TALLERRON Thank you very much for your review. Unfortunately, we do not have even a plan to add Novomatic games. But we have a lot of games from other suppliers :) Betchan casino team

user avatar

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