Betchan Casino

Betchan Casino - Denied account verification without saying why, confiscated a balance of €38,710

$495

I played at Betchan roulette,blackjack and Baccarat.
I deposit money from my own bankaccount to Sofort and then played at Betchan.
It is my own Dutch bankaccount which I use in Holland where I also life.
When I want to withdrawl my money from my account I had to verify.
I did what they asked me to do. Copy pasport and copy from my bank with the deposit to Sofort.
The called me with skype where I had to show my pasport and try to answer their questions. For me it is hard because my English isn't good. My boyfriend helped me to answer the answer. In the end a weird coversation.

After a couple days I get an email that they could not verify my account and all winnings will be lost. My balance at my account was €45010 and I could only withdrawl €6300.
I have no idea why the verification failed. Every question I ask them has the same answer:

Dear player,

This decision was made by the management of our casino and is not subject to further consideration.

It is a lot of money and I want to verify my account and willing to do everything to profide the information they need.
At this moment I have no idea what I did wrong. I used 2 times to deposit from my boyfriend account 2 times but if they want to verify that also no problem.

Betchan Casino - Problems with resetting password and log into my account not solved

For more than 3 days unable to reset my password and log into my account. Friday 29.5.2020 created an account and deposited twice using their bonus offers. After logging out had 135 euro balance with my second deposit being 40 euros and with wager not completed. In my second attempt to log into my account the password I settled during registration said to be invalid. So I opened an issue via email to support asking for an alternative way to reset password. Al the emails I received from their reset password service refer to no longer existing page and server. In addition even after editing the link according to the support instructions I was directered to a casino page with error 404. I have contacted them with lots of messages asking for a quick solution as I was afraid of possible data fraud since I could not enter my account and did not have a password of mine. Support keep asking for my patience for 72 hours and that the technical department will find a solution and inform me. In my belief tha problem we have to cope with is not something complex or important. It seems that support and technical department of the casino cannot provide quick solutions to everyday problem. Having played to lots of online casinos and to other casinos operated by N1 it is obvious that this site is not a safe choice for deposistong money.

Betchan Casino - Giving me a hard time with withdrawals

€135

Hi All, I have deposit more then 20K ON BETCHAN the last week. I won happily 11750K back, but it seems to be impossible to cash out. Firts the reason was that I did not uploaded the right docs, then when I did, they said they could not pay out to this PSP in the region, but it is a normal mastercard from bank N26 operating in 30 countries now(all european). Then they said that I used another Creditcard which was truth, so uploaded that one as well. still payments where declined all the time. Then they advised me to use another payment method, so I used my bank account that thye have used for a succesfull pay out last week. and now they say that the withdrawing limits are exceeded. I can proof all of this and it seems that betchan is trying to keep my money probably to win it back. fact is that I trying for 2 days now and they keep on giving me different answers. My pay name is matthijs and my profile is matthijs muijser. I must say that I getting seriously crazy of this. Please help

Betchan Casino - Withdrawal delay and horrible live chat

$11750

Febuary 2020 I started playing this site. After many deposits (9 for a total amount of 1573 EUR) I finally won a decent amount and requested a 1800 EUR withdrawal. Ofcourse documents were needed to verificate. Documents were approved the same day, however another picture of me holding my ID had to be uploaded. Uploaded this one as well and was also approved by Betchan. A day after this first Withdrawal i requested another one (1122 EUR) because i won some more.

However, the withdrawals have never been transfered to my bank account. They are still pending according to information within my account. After several attempts to contact through "Live chat", they keep telling me the withdrawal is under investigation and I have to wait. No official email or something, no timeframe how long the investigation is going to take. I would recommend everyone to play at different gambling site which has their priorities right and doesn't let you wait more than a week when you withdraw money.

Betchan Casino - Verification card not approved

€3373

Hi Askgambler hope you can help me resolve this issue. I withdrew 900can from this casino now they said my identification card is not valid?. I did a withdrawal last time with no problem now my second time they telling me my photo card is not valid. This is the only identification I have because I dont drive and dont travel so no passport either. I’ve played this casino regulary and no where it said photo card not valid but Government issue id which is the same as the one I submit. Thank you askgambler for taking your time to read my complain.

Betchan Casino - Delayed $15K+ payment

$900

Hi my name is hewa < surname removed >, and i have deposited in betchan two times 2000 usd and 2000 usd , and i have won and in my balance there are 11,720 USD and 4000 USD in withdrawal request that are pending. i have sent all documents to them, bill,screen shot of my ecopayz, my deposit (bank) and my ID and also when i hold it in a selfie Picture.. But still i cant withdrawal my Money all they say i just need to wait for finance support to look on my withdrawal request.. but for how long will i wait? they have all documents and i have not breached any rules.. I have read about them alot and its alot of negative things, now im a Little bit afraid that they wil not send my Money i have deposited and won.. I need help. The support are also very unproffesional they dont give me a good answer, only i need to wait.

Best regards hewa

Betchan Casino - Troubles with payment and support service

$15720

My complains it regarding Payment Processing Delays, inadequate Customer Service and a very confusing withdraw form I believe deliberately confusing for customers.

Support agents said that Payments are processed within 2 hours. Then they told me payments are processed in 5 days. Then the website said payments are processed in 12 hours.

It has been over 12 hours and the payment has not been processed. The banking form which I have attached asks for the BSB and Account Number to be included on the same line with no spaces. When I asked the support team how the Finance team would recognize the BSB from the account, which are both 6 digits each, they had no real answer.

When I asked about the payment processing times, they said the payment would be approved the moment it hits my bank account. I confronted them on this and said it doesn't make sense. They said "5 days".

The constant back and forth with the the support staff has left me extremely frustrated. However I refuse to recall or replay any of these funds.

I would like a Native English speaker from the Casino to respond to the following;

1. How long does it take to send a payment from the casino (not how long it would take to receive it into my account)
2. How does the Casino recognize the BSB from the Account Number in Bank Withdraws.

If I am able to get that information I can confidently have this issue resolved.

Betchan Casino - Free Spins Bonus more of a bribe, additional terms not listed

Sebastian Wed, 01/09/19 03:50:52 pm America/Edmonton

Hello. How may I help you?

Ashley 03:51:35 pm

Hi there I got a free spins offer via email. Says to contact support with the code word FREE

Screenshot_20190109-154816.png

Ashley

< personal info removed >

Sebastian 03:53:37 pm

Please be so kind, nominate BOB CASINO on askgamblers.com AWARD competition as a casino of the year. Your support is highly appreciated and we will be more then happy to reward you with special no deposit 15 free spins no deposit bonus. ( Bonus Terms & Conditions works the same for all promotions )You have to register at askgamblers.com website, then there will be Search on top of the screen. Please, find "Bob Casino" there. After choosing Bob Casino there will be big yellow button "VOTE" at your right. Once you have pressed the button, please take a screenshot and send it to me. You can also go directly to this link - https://www.askgamblers.com/awards-2018-voting/

Ashley 03:55:46 pm

I already have an account on ask gambkers and have already voted

The email says absolutely nothing about having to vote to receive them

Sebastian 03:56:22 pm

Please provide screenshot on which we can see that you have voted.

Ashley 03:57:14 pm

Screenshot_20190109-155701.png

Sebastian 03:57:51 pm

Sorry, but you have not voted.

If you can not VOTE - use VPN as Germany, Netherlands.

Ashley 03:58:03 pm

There is a green check mark

That shows votee

Scroll down on picture. It has cashmio selected

Sebastian 03:59:40 pm

You should vote for Bob Casino.

Ashley 04:00:00 pm

My votes already made and can't be changed

The email doesn't say you jusm vote for you to get the spins. I'm starting to think I should review you guys about this on ask gamblers

So by contacting live chat and referencing the code word FREE as well as validating my account information and proof of email and humoring you regarding my personal voting decisions on a third party website have I sufficiently satisfied the requirements to receive this bonus

Sebastian 04:06:32 pm

On email it says "contact live chat to get free spins" So you contact us and we tell instructions on how to get free spins.

Ashley 04:07:43 pm

The instructions say to quote the code word

Nothing about any further requirements aside from bonus terms and wagering conditions

Screenshot_20190109-160737.png

Do you have a supervisor Sebastian that I may speak with?

Sebastian 04:09:56 pm

As you can see on first line it says "contact live chat" there is nothing said about "you get free spins immediately".

You contact us, we give you instructions, you get free spins.

Ashley 04:10:30 pm

It says:

PLEASE NOTE! HERE'S HOW TO ACTIVATE THE FREE SPINS:

Contact a live chat specialist at Betchan.

Give the following code word: FREE

Hi Arnold, are you able to read the transcripts from my conversation with Sebastian

Arnold 04:11:11 pm

How can I help you?

Ashley 04:13:19 pm

Code word free. I already have an ask gamblers account and have voted cashmio. Can't change it. The email doesn't say it's a requirement for free spins. It says the code word is. I have provided sufficient proof and explaination regarding this

I feel that the requirements are quite clear in the email. I also need to know how to properly lodge a complaint regarding the conduct of the previous support professional

Screenshot_20190109-155701_(1).png

Screenshot_20190109-160737_(1).png

Arnold 04:17:57 pm

Dear Ashley, 15 spins are issued after voting. As you voted for another casino - we are not able to issue spins for you.

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

Ashley 04:18:28 pm

The email clearly states the requirement is the code word

If bullying, deception and bribery is how you intend to get votes then I should post this transcript to askgamblers for complaint review. I can't imagine that they would want the integrity of their organizations yearly awards tainted like this. People depend on the authenticity of their reviews

Arnold 04:22:39 pm

In case of any complaints you can contact via email [email protected]

Our manager will check your email.

Rejected

Betchan Casino - Withdrawal unfairly confiscated

I have been a regular player on this casino. I made a deposit the other night in which I won 4000.00 on I cashed this 4000 out and then noticed I had 246 in bonus money in which I was to wager 735 dollars back on. I did this I played the money and paid them the wager fee. While playing I noticed the money in which I tried to withdrawal kept going back into my casino account. To make a long story short I got the email today telling me they confiscated my entire casino winnings because I made too high of bets including the 4000 i cashed out even before playing any bonus money. This is so wrong on every level. I could see them taken my winnings won off their bonus money but the 4000 I cashed out was not on bonus money at all I won that money fair and square. They placed under 500 back in my account. Not even close to my initial win. I want my 4000 dollars and I will most certainly never play here again. My heart is in shambles. They took all 10 thousand dollars from me because I was betting to high. Please help me get my original 4000 back at least. Thanks

$4000

Complaint Statistics

Resolved 36

Avg. Amount $ 1,867

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

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Player rating

8.5/10 ● 192 reviews

Top reviews from our players

fb_1215856488448498

9/10

Fast support, many games to choose, is just awesome :)

They offer that 5mBTC to start with, so you can 'test' things out, and then deposit with their awesome bonuses...

Nothing i dislike at all... just sometimes when you playing, the games have balance issues... you're playing for real, and then it changes to 'fun' balance (test balance), or you click to play the game 'for real', and, it loads the 'fun' balance... but that's pretty much it, i contacted the support and hopefully it's solved soon :D

Hi JONATHAN F. Thanks for kind words, it is always nice to had feedback like that! Betchan casino team

Betchan Casino 9 years ago

stars_cream

7/10

Betchan is a rather new casino, it was established in 2015. It belongs to the Softswiss N.V. and has a gaming license in Curacao, a gaming authority which I do not trust in general and I would prefer if they had a gaming license from Malta. But on the other hand I have played in many casinos from Softswiss N.V. and I never had any problems with them.

As a new casino they were running some promotions for free spins for creating an account at Betchan so I took advantage of it and claimed the free spins. The casino is nice with many software providers like my favorites NetEnt and Microgaming and other like Betsoft Softswiss, providers that I do not play often.

They have a decent welcome package for the first four deposits you make here and they also offer 30 free spins on each deposit in a different slot each time. The wagering requirement of the bonuses is 40 times the bonus amount, which I find great. The maximum deposit bonus you can get is on the first deposit and it is 100% deposit bonus.

Betchan casino also accepts Bitcoins besides other currencies, but I have not tried to use Bitcoin yet. It has also live chat but it is not working 24 hours a day, so sometimes I had to email them in order to solve the problems I had. At least they usually respond very fast to the emails.

I have tried my luck at Betchan casino a couple of times but I did not win anything good and the deposits went fast without wagering much. The first time I played with a deposit the slots were a bit laggy, probably a server problem but the other times I played I did not had such kind of problems.

I find Betchan casino rather good casino and since I have not completed the welcome package I will deposit some times more, maybe my luck changes here.

Hi STARS_CREAM Thank you very much for taking time and reviewing our casino, much appreciated! Betchan casino team

Betchan Casino 9 years ago

DimaGoloba

10/10

I like the betchan casino. Good slots, fast withdrawls.

Live Chat is always available and friendly

Got my winnings fast!

Hi Dima! We are happy that you have awesome experience in our casino! We will keep to provide to all our players same awesome services. Thank you for review, and I wish you luck at games. Betchan team

Betchan Casino 9 years ago

Astaroth

10/10

I'm very impressed with Betchan Casino they have lots of games including all the ones I like, great customer service, a fast verification process , all the games ran smoothly, I see their audited by Ecogra another big plus, lots of good promotions, everything is easy to understand i.e terms and conditions etc, and I see they are aiming for fast cash outs and reduced pending times.

Very impressive all around Betchan Casino [tips hat] I look forward to being
a long term member of your Awesome Casino.

10/10

Can't fault them in any area from what I can see they are willing to work with the customer and act on feedback this is the hallmark of a Dynamic company.

Hiya Astaroth Thank you so much for your nice words, we are really trying to provide best services to all our players! Betchan team

Betchan Casino 9 years ago

colin

2/10

If you are from the UK give this site a miss. I was just about to join when I seen there was only 17 slots from Swisssoft and Ezugi. I contacted live chat to ask where all the slots are and UK players are not allowed to play Netent and Microgaming slots.
Good job I checked before depositing.

Hello dear Colin Very soon we'll add betsoft games

Betchan Casino 9 years ago

katemak

7/10

Another new casino with Microgaming, NetEnt, SoftSwiss, Ezugi software which on first site reminds me on Vegast o Macao casino,it might be just me but they sure look a like.As for the second mentioned don't know their payout time frame and as for the Betcain I have read reviews that this casino pays, with reasonable time frame and of course that the most important thing to us players.

I found out about Betcain Casino while ago so i opened and see what they have to offer.Their first welcome bonus is 135% match which i consider an average one with reasonable wagering requirements of X 40 the bonus only.Their web site and casino games are easy to navigate or find,but what i didn't like is the fact they don't have live support agents. I think in this time with to many competition on the online market, the online live support is must have.

I believe a lot of players as my self the live chat is one of the reasons will I deposit in some new casino or not. I was browsing the net and I came along with this casino with 20 free spins on Gonzo Quest. I read that this casino after the deposit is made they are pretty fair to its players, meaning they offer quiet a lot free spins and of course that is another reason many players will like some casino, well I sure will.

Opened my account there, the sign up process was really easy, confirmed my account, insert the code i got and got the free spins no trouble all. I knew that Gonzo wont be much generous to me, because lately I haven't or stopped playing this game, because Gonzo was and he still is giving me empty or dead spins. From those 20 free spins I only got 1.88 euros which is a tiny sum to carry on playing. Of course I played Starburst slot and lost it all in few seconds. So far so good with this casino but will wait till they offer some bigger deposit bonus and hear what AskGamblers members has to say or share their experience with this casino, good luck!

Hello katemak, Thank you for your detailed review and feedback. We appreciate your patience and hope that you’ll find more to enjoy at BetChan. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards, The BetChan Team

Betchan Casino 1 year ago

LilianInThaHouse

6/10

Betchan Casino is a casino which was established this year, which means that they are online for less than one year. It seems to me that Betchan are very serious in the fight for the gambling industry so they have translated their website on even 7 world languages. The competition is strong and there are so many online casinos, so this is not enough to attract a bigger number of players. That's why some my logic says that the casino which is new on the market must have a really interesting extra welcome bonus offer.

The Betchan welcome offer is rich. Here you have even 6 bonuses on the first 6 deposits and also one exclusive bonus for players who will join the casino via the link here on the AskGamblers. Ok, the offer is rich as for the number of bonuses in the offer but in my opinion is nothing extra in comparison to the competition which is longer time in the gambling industry. First of all, the wagering requirements for these bonuses are too high 40 x deposit + bonus. Also they do not offer no deposit or free spins bonus. Actually, they do not offer anything which will attract more new players. Also they do not offer a live chat support. Contacting the support by filling out the form on the casino website, you must agree with me that it is not the best and most practical way.

My next objection for this casino is related on the speed of the cash-out process. In fact, the pending time here can take up to 72 hours which is really too much. I hope Betchan would do not mind because I gave myself a right for this criticism.

From the things I like about Betchan Casino are the big selection of games from 3 reputable software providers and the clear appearance of their website with easy navigation. All in all, at least for now, I do not intend to play at this casino. So again, for Betchan I will give a positive rating i.e. I give 6 out of 10 possible stars.

Hello LilianInThaHouse, Thank you for taking the time to provide such a comprehensive review. We appreciate your feedback and understand your concerns. We’re glad to hear that you found our game selection and website navigation to your liking. We’re continuously working on improving our services and will take your comments into consideration as we strive to enhance the overall player experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future. Best regards, The BetChan Team

Betchan Casino 1 year ago

blondie

8/10

Betchan casino is a place I discovered quite recently, when they got added to AskGamblers. I had heard about them a few times before but I wasn't sure they were trustworthy until I saw them on AskGamblers.

They are powered by 3 software's, two of which are my favorite Netent and Microgaming. AskGamblers have an exclusive welcome bonus, but since I forgot to register through here, I was eligible for their 130% bonus. Minimum deposit was 20€, and although on AskGamblers it says that wager is 40x d+b, on their page it says you need to wager only the bonus amount 40 times. I actually wanted to ask their support if maybe they had a no deposit bonus, but since they don't have live support, I wrote them an online message. I didn't receive any response, so I just decided to make a deposit, it was mainly because they have very good game selection.

I made a deposit of 20€ through Skrill, and then my account was given 26€ bonus. I was happy to see that wager indeed was 40x bonus, which was 1040€.
I started to play Immortal Romance with minimum stakes per spin. After about 200 spins I managed to get free spins feature, which gave me a win that covered my losses, but not much more. My balance went up and down, and I had managed to clear around 30% of wagering, when my balance was completely gone.

A couple of days later it was Christmas and I received email tat 5€ no deposit is in my account. It also had 40x wagering. With it I played one of my favorite games for low balance- Starburst. I played with minimum bets but I couldn't get even one decent hit so I lost this bonus very fast.

So far I really like this casino. I like that they have large game selection and I also like the lobby and cashier look, because it's easily to navigate and I can always check my wagering myself, not asking someone. I think they are worth trying and their bonus has very decent requirements.

I really wish they would improve their support and consider adding live chat, that is important for me and then I would trust them even more.

Hello Thank your for your review We've added a live support :)

Betchan Casino 10 years ago

betibenjamin

10/10

Again I sign on this forum just to say that I got paid money from the requested withdrawal on my Skrill account within 10 minutes. Therefore, once again I recommend playing in BetChan casino.

betibenjamin