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Betchan Casino - Withdrawal delay and horrible live chat

RESOLVED
Complaint Info
Disputed casino Betchan Casino
Reason Delayed payment
Amount € 3373
Posted on March 11, 2020

Febuary 2020 I started playing this site. After many deposits (9 for a total amount of 1573 EUR) I finally won a decent amount and requested a 1800 EUR withdrawal. Ofcourse documents were needed to verificate. Documents were approved the same day, however another picture of me holding my ID had to be uploaded. Uploaded this one as well and was also approved by Betchan. A day after this first Withdrawal i requested another one (1122 EUR) because i won some more.

However, the withdrawals have never been transfered to my bank account. They are still pending according to information within my account. After several attempts to contact through "Live chat", they keep telling me the withdrawal is under investigation and I have to wait. No official email or something, no timeframe how long the investigation is going to take. I would recommend everyone to play at different gambling site which has their priorities right and doesn't let you wait more than a week when you withdraw money.

Posted on March 11, 2020

Hello @VADIMOVITSJ,

Approx. 2 hours ago we have received a reply from the provider saying that the winnings are legit and approved your cashout.
Please note that cashouts can be investigated for 14 business days, however, we are always doing our best to make it ASAP.

We are sorry for making you wait.

Thank you.

Best regards,
Betchan.

AskGamblers
Posted on March 14, 2020

Dear @Vadimovitsj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betchan Casino Complaints

  • 36 of 38 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,803 USD avg amount

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