Betchan Casino

Betchan has a solid foundation with its games and its payment model. It is not the most popular platform but it has the potential to become a solid casino. The games are good which is a positive since that is the most important aspect of the platform. Hopefully, people can understand that the site has potential and not get caught up by the criticisms. While valid, the upside that Betchan should be acknowledged. Overall, the casino is solid. It will be fixed in the future as long as the people in charge can see its positives and work on them.

To get a fair and balanced take on the casino, there are many flaws to the system. Hopefully, the people in charge can address them because it’s a shame if it gets to get away with some mistakes. There are many aspects of the site that can be improved upon including the buggy site itself. If they can work out some of the issues that are present there, they should be aware of what is going on behind the scenes. If they can work out some proper promos and bonuses, it will be an even better online casino platform too.

The casino is well equipped with good software, and it has a nice selection of games (although many are restricted from playing in the Netherlands, ie. Jack and the Beanstalk). The availability of the chat function is good. Yes, there are people available to "help", however, do not expect too much of the help that is offered.
The welcome bonus is generic and is nothing special. If I would rate this casino on a scale from 1 to 10, then I would give it a 6.5 - it suffices. Which leads me to why I have issues with this casino.

I was linked to Betchan via an affiliate site which offered a 200% + 120 free-spins bonus. When I checked the bonus with the chat rep, and asked her if the bonus was real/valid, there was an ambiguous "we cannot take responsibility for 3rd party site references", or something to that account. So, when I asked them if I would get the bonus 'yes' or 'no'? I would literally get the same pre-written answer. Idiot me, I deposited 200 euro anyway as she had not said "NO yje bonus will not be rewarded", I was expecting a balance of 600 euros. Of course, no bonus was added. When I spoke to the rep again, who waited while I was making the deposit she told me that she had already added the standard 100% bonus to my balance, which I accepted. I told her that I felt tricked into making a deposit, but I let it rest and started playing. Suffice to say that the balance was eaten within 30 minutes playing at 2 Euros/spin. An unlucky start usually leads to an unlucky wager.
Another thing is the exclusion of games from being played in the T&Cs while wagering the welcome bonus. I have never seen a list this long! Unbelievable!
I do not think that they will see me again at Betchan.

Well, nothing special from other casinos. Regular 100% bonus similar to other casinos (which they refused to issue that for me). Just stay away based on my HONEST experience and what happened with me.

This is my complete HONEST feedback:

- Let's start with support, connecting to support agent takes 5 min. It seems that there is only one support that handles 10 people in the same time, getting response on questions takes 5-10 min.
- It seems to me that there is no manager in this casino. I requested to talk or chat or email the manager from support but they didn't reply for that.
- They didn't issue the welcome bonus saying that I violated the terms which says I can get the bonus as I deposited with crypto/bitcoin. In fact it clearly says the following "All kind of bonuses is not available on BTC, BCH, DOGE, LTC wallet." Focus on "wallet", it doesn't say deposits with or using crypto is prohibited. In fact, there are casinos that don't give bonus of crypto "deposits" but I can still deposit and play with EUR as example by depositing in crypto/bitcoin. At the end they didn't issue the bonus and don't need it anymore
- I never tried to withdraw or verify docs, so don't really know how bad/good they are in handling that too!

This Casino is horrible support agent. My 1st and 2nd deposit I didn't receive bonus. I contact support agent and I had to wait long time. Then one of them told me my 1st deposit I didn't put bonus code but I am 100% sure iIdid it. 2nd I did't put it correctly that's maybe possible. I request refund my money because I have not played anything yet. They told me only way is cash out to cash out have to send them all the document. They telling me if I want they can add up my bonus then II let them do. My 3rd deposit I made sure not made any mistakes then still didn't received the bonus. I contact support argent after wait more than an hour one of them respond. Telling me I didn't put bonus code, but that wasn't true. I told I did and also mentioned had problem 1st and 2nd deposit. Then he said first and second because I put bonus code that's why I received bonus but third I didn't put bonus so I will not receive the bonus. Then I told him to read the history. Mentioned 1st deposit told me didn't put bonus code and 2nd didn't put correctly then after they add up the bonus then he said it's impossible. I request him to read chat history he just close the chat.

Betchan Casino

August 31, 2020

Hello,

We are sorry to hear about your experience.
We are looking to improve our customer service, due to that we kindly ask you to send us an email with the case explanation and whet it happened to [email protected] so we can investigate this case.
In the topic please put BETCHAN QUALITY IMPROVEMENT.

We are sincerely sorry for the inconvenience caused.

Kind regards,
Betchan.

I like the games and the first four deposit bonuses which gives you more playtime. They have a total of 4 welcome bonuses which is better than most casino's. They are a part of N1 interactive casino's which is/was solid in my opinion.

Horrendous experience with an online agent just now. He refused to add the Monday reload bonus to my account. I made a deposit today using the code AMSTERDAM but the bonus was not credited to my account. I went to live chat inmideatly and explained the situation.

The support agent told me that I did not fill in the code and that he wouldn't add it manually. I 100% filled in the code AMSTERDAM before making a deposit.

After a long conversation the agent in question kept giving the same explanation. I asked 7 times to speak with a manager and he flatout refused to forward me to one. In the end he told me that only VIP players are able to speak with managers.

I am a member with most of the N1 interactive casino's and my favourite one is slotwolf. I have nothing but love for them, however this behaviour from the agent on betchan and my overall experience with them where some agents seem like bots is not a good sign. This is not a complaint to be solved, I lost my deposits of 100 euro quickly after that and I will never revisit them again.

I have been a member of this casino for really a long period of time and during the gambling experience I become a loyal customer. I love customer support treatment: they are very helpful and patient. Basically I enjoy all the casinos on the platform but betchan was one of the first casino I registered at, that is why probably I play there mostly.
I love game variety, payment options, bonuses they offer and fast withdrawals.

I do not want to write any bad things about the casino. It annoys me when I lose and it excites me when I win obviously.
I also recommended the site to my friend who also like to gamble at the weekends and they also enjoyed playing there.

There has been so many times they did not pay winnings bets on live blackjacks, both of my betting money and wining amount just not happens to add into the balance. I tried to contact live chat CS which they were not helpful at all, they are like a robot tell you to just reload the website clear cookies and just wait, of course, it is not helping. At the end I had to email the manager, she is very responsive and helping. However, 4 bets that I needed to get the money back only happened to get 2 of them given money back, as I had a screenshot of my games proven I won, if not, good luck, they tell you you lost the games (clearly I did not) and you just won't get the money.

Very disappointing of the system so many mistakes on the technical problems.

Trustly as payment option.
Had a moderate good experience when opening an account at a different site also owned by N1 Interactive Ltd which made me try this site, but would never had done that after the bad experience I then had.

Stay out of this Casino (and all other sites owned by N1 Interactive Ltd) at all costs.
-Minimum 3x deposit turnover requirement even without any active bonus.
-Low withdrawal limit (4000 EUR).
-Stalling withdrawal by absurd verification process: when ID, invoice and bank-account screenshot had been uploaded they kept asking for more and more personal docs e g "a photo of yourself holding your ID in your hand", “source of income”, etc. They also threaten to close and confiscate all the funds.

The casino has numerous payment methods (including Bitcoin).
Excellent promotions, which are divided into welcome and long-term actions.
A wide range of casino games and live releases.
Customer support is also available via live chat on public holidays.

A good all rounder with some nice rewards but swimming in red tape. In all manners this is good but they have some limit that are not be able to cross. Need to check about this.

Not for those that don't like a rulebook as thick as a bible. T&Cs are very restrictive. They have to define their T&C before everyone can start playing.