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Betchan Casino - Verification card not approved

RESOLVED
Complaint Info
Disputed casino Betchan Casino
Reason Verification issues
Amount $ 900
Posted on September 18, 2019

Hi Askgambler hope you can help me resolve this issue. I withdrew 900can from this casino now they said my identification card is not valid?. I did a withdrawal last time with no problem now my second time they telling me my photo card is not valid. This is the only identification I have because I dont drive and dont travel so no passport either. I’ve played this casino regulary and no where it said photo card not valid but Government issue id which is the same as the one I submit. Thank you askgambler for taking your time to read my complain.

AskGamblers
Posted on September 24, 2019

This complaint has been reopened as per Betchan Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on September 24, 2019

Dear @Mimosa,

We want to apologize for the delay regarding this complaint.
After checking the documents attached by you more closely, we have approved your ID card. To complete the verification, please upload a screenshot of all e-wallets that you have used, and set the withdrawal again.
Thank you.

Best regards,
Betchan.

Posted on September 25, 2019

Thank you Betchan for getting back at me and aproved my card I’m very grateful. I uploaded my idebit payment method.

Posted on September 25, 2019

Dear @Askgamblers,

The player's withdrawal was approved, we kindly ask to change the case status.
Once again, we are sorry for the late reply.

Best Regards,
Vladimir.

Posted on September 25, 2019

Thank you so much Betchan. You guys take your complain very seriously but not only that you go above and beyond to help resolve the complain thank you for your kindness and approve my verification and got my payment at the same time!
I was worried cos I love playing at your casino and thought I wouldnt be able to anymore. Thank you and Askgambler for taking this time to help us players.
This case is now solved :)

AskGamblers
Posted on September 25, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Betchan Casino Complaints

  • 36 of 38 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,803 USD avg amount

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