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Betchan Casino - Giving me a hard time with withdrawals

Complaint Info
Disputed casino Betchan Casino
Reason Declined payment
Amount $ 11750
muys2275 Netherlands
Posted on March 30, 2020

Hi All, I have deposit more then 20K ON BETCHAN the last week. I won happily 11750K back, but it seems to be impossible to cash out. Firts the reason was that I did not uploaded the right docs, then when I did, they said they could not pay out to this PSP in the region, but it is a normal mastercard from bank N26 operating in 30 countries now(all european). Then they said that I used another Creditcard which was truth, so uploaded that one as well. still payments where declined all the time. Then they advised me to use another payment method, so I used my bank account that thye have used for a succesfull pay out last week. and now they say that the withdrawing limits are exceeded. I can proof all of this and it seems that betchan is trying to keep my money probably to win it back. fact is that I trying for 2 days now and they keep on giving me different answers. My pay name is matthijs and my profile is matthijs muijser. I must say that I getting seriously crazy of this. Please help

Posted on March 31, 2020

Dear player,

We are sorry to hear that you had a hard time with the verification process, however, all security checks need to be processed.

As I can see, there are no problems right now with your cashouts, it's being processed accordingly to the limits of the casino:
Maximum withdrawal amount processed to a player is 4000 €/$ daily, 10000 €/$ per a week.

Your account is verified and funds will be withdrawn accordingly to our terms, we are kindly asking you for some patience.
Thank you in advance!

Best regards,

Posted on April 4, 2020

Dear @muys2275,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betchan Casino Complaints

  • 36 of 38 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,803 USD avg amount

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