AskGamblers Quick Overview
Editor’s View
The smooth and modern design and outstanding visuals of BetChain Casino are something everyone will enjoy. The bonuses and promotions are highlighted and up for grabs. The website offers something for everyone, from slots and jackpot games to poker, roulette, and live casino games, so it’s just a matter of preference.
- Accepts crypto
- Diverse offer of casino games
- 24/7 live chat support
- Certificate of Trust
- Several country restrictions
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BetChain Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BetChain Casino
BetChain is an online casino that offers a large number of cryptocurrency payment options to players. Over the years, the casino has shown commitment to its players, providing them with tons of games to enjoy and an overall smooth gaming experience, earning them our Certificate of Trust.
The casino is owned and operated by Dama N.V. It has a Curacao gambling licence that allows the operator access to many jurisdictions worldwide.
Registration to BetChain takes a few minutes as you need to enter personal information and your phone number to get things rolling. You can choose to receive promotion offers from the casino, but once you sign in, you become eligible for the generous welcome bonus package. Choose English or German to display contents on the website, and you’re all set.
But before you start, read our expert review to learn more about this online casino and have all the information before you sign up.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at BetChain Casino
As one of the casinos that accept crypto BetChain comes with various payment methods for players. As expected, you can select Bitcoin, Bitcoin Cash and Ethereum, but there are also Litecoin, Dogecoin and Tether.
The casino offers more than just cryptocurrency options. You can use credit cards, iDebit, ecoPayz and several e-wallets as your preferred deposit and withdrawal methods. The minimum deposit is €10, and the minimum withdrawal is €20 or equivalent. The maximum you can withdraw depends on the payment method you choose.
Always use the same payment option for deposits and withdrawals to shorten the processing period and prevent potential hiccups. The average withdrawal processing time is 24 hours, with the exception of bank transfers, which last up to 3 business days.
Games at BetChain Casino
With over 8,000 games, BetChain is one of the leading operators if you’re looking for variety. The casino features thousands of slots, approximately 1,500 jackpot games and over 500 table games, available in fun mode.
Because there are a lot of casino games, they are placed in different categories. First, you can choose your favourite providers and all the big names are included: Betsoft Gaming, Wazdan, Play’n GO, etc. If you click Games Collections, you’ll find different releases sorted according to themes - St. Patrick’s games, Western, Egypt, etc.
Whether you prefer progressive jackpot games or classic and modern video slots focusing on interactive gameplay, you’ll find it all at BetChain. Stepping away from slots, you’ll find many table games that include classics such as baccarat, blackjack, and roulette. Different versions of video poker and lottery are also available.
Participate in the casino’s VIP program to earn weekly benefits and rewards such as cashback, Free Spins and other valuable prizes. And don’t forget to check their tournaments or live casino games if you’re looking for extra excitement.
BetChain Casino’s Commitment to Responsible Gambling
BetChain online casino has responsible gambling options players can activate to keep their spending in check. Go to your account and set limits on deposits, losses and wagers in the “Personal Limits” section. While the limits can be changed at any point, the increase will occur after email confirmation to prevent rash decisions.
The limits can be set for one day, week or month. Remember that the loss limit is based on the initial deposit, not winnings attributed to the deposited amount.
For players who want to take a break, BetChain offers a cooling-off. Activate it for a week, a month, three, or six months and retain access to your account if you want to withdraw money. Go a step further, and you can activate self-exclusion, which can last up to a year and prevent you from accessing the casino, depositing, and withdrawing money.
The operator lists several organisations that help gamblers and urges players to seek help if they need it. You can only register to BetChain if you’re 18 or older, and the casino has the right to check your identity at any point.
Customer Support at BetChain Casino
BetChain has high-quality customer service, which you can access in several ways. Their live chat is available 24/7 with the icon at the bottom left corner, under the side menu.
Once you open the chat, enter your name and email address to activate it. You don’t have to be registered at the casino to talk to customer service, so if you’re struggling with registration or have any questions, you can contact them at any point.
At first, the casino will connect you to a chatbot, and you’ll select your preferred language. If you can’t find what you’re looking for after going through short bot answers, you can always ask for an agent, and the casino will transfer you immediately. We tested their live chat, and it works well - you won’t wait long, and the agents are attentive and friendly. Remember to rate your experience in a short survey once you close the chat.
Outside the live chat, you can always send an email. Although slightly slower, you can expect an answer from the casino with further instructions on what to do.
Complaints
Read the complaints other players have left for BetChain Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Danielle, Thank you so much!!! Congratulations on your BIG Wins!!! It's always a celebration for us! We love you guys, too! Thank you, again!!!!!
Player since December 1st, 2015. VIP-member since Jan. 1st, 2016.
I must say, in all of my years of online gambling (mostly with bitcoin as the main currency, as I like not having to go through verification crap) this is defiantly my favorite and most defiantly ,y 'go-to' casino. I have won over 38 btc total (probably up about 27.5 ish btc) since Jan. Honestly, im a slots-only guy and compared to other casinos, I can say for a fact that I tend to win quite often, if not, I get to play a LOT longer off my deposits..
Just in loyality rewards (every VIP member gains 'loyality credits' which are then calculated into BTC and awarded to every players' balance around the 2nd-4th of every month) alone, I recieved .15 btc~ for jan-feb, .35 btc~ for feb-march, and more recently .775 btc for march-april. (Just on a side note: the loyalities are based on total wagered amounts, not deposits - I was confused as hell, so hope this helps clearify this for y'all!).
I have been gifted randomly, which NEVER EVER happens on any casinos that I have played (at least, not without a catch being factored in - betchain doesn't hook you like these other sites, they dont have a 'catch'': you can withdrawal your gifts whenever you want - example: you can withdrawal your vip loyality monthly rewards without having to wager anything, no questions asked.) Their support team is outstandingly A+ and extremely generous/kind, they actually take the time to consider you as a person and not a number. Oh, and not to mention, they have the BEST promotions going! P.S. - Kudos to Candy, you rock chick! Defiantly an outstandingly-amazing employee, she simply won't settle for anything less then having her clients completely satisfied - this sort of treatment is why I love this casino, I never have in my many years of playing Online, been treated in such a manpr:) Keep the amazing work up!
*Every Friday you get 5-50 free spins for a set-list of slot-games (randomly generated list/week - usually 5-8 different games a week) *I get 40 spins a week alone:)
*Wednesdays have 25% reload bonus on your 1st deposit of the day (simply contact Support, and you don't have to be a VIP)
* Plus much much more, and they always change things up (they have new bonus promotions weekly
I didn't post this for any other reason then the fact that I feel the need to repay the kindness that these employees have given me, and my girlfriend, over the months. Love you all!
Mollymark2015
Hi David, Wow, you are so kind!!! Thank you very much, we really enjoy chatting with you both! I am so happy you enjoy playing at BetChain, you guys rock!!! Thanks, again!!!!!!
Game selection, great payouts & quick receiving deposits.
2 Day withdrawals, sometimes 3 (Using E-wallet) and support reply time is somewhere around the 14 hour mark.
Hi, Thank you for posting this review. I am sorry you haven't experienced faster response time. Please try using our livechat support agents for faster help. Please don't hesitate to also contact [email protected] with any questions.
The low betting limits and the Amatic and Endorphina slots.
Unresponsive customer support, refusing to pay winnings from free spins received, and giving ridiculous reasons for not paying winnings.
Hi, Your account shows you have over 20 duplicate accounts, which Ashley, Candy and Brian have all asked you about. It seems everyone has been responsive and although you addressed the duplicate accounts once, more have been opened since then. Your IP address shows you travel to many countries in a day. Please contact [email protected] for further details.
Super Casino, very serious and payments withdrawals are really very fast. I recommend 100% this casino.
The games are well and very nice homepage. My rating 10 of 10.
Hi Tomy, Thanks so much!! We really appreciate you posting this review! Please don't hesitate to let us know if there is anything we can help with at [email protected]
BetChain Casino offer games from different software provider. Here you can find Microgaming, Betsoft, SoftSwiss, Amatic Industries and Endorphina software games. I decided to join this casino a few weeks ago. I was searching for some cool, good deposit bonus and I found this casino. Here it has good ratio and this was the reason why I signed up. Well also because of welcome bonus which offer you 200% match deposit bonus.
I made small deposit of 20€ and I played there quite a long time. I did not have any problems. The only thing which bothered me was, when I tried to contact live chat support it was unavailable. I could only send them message, without any online chat operators. The reason why I tried to contact live chat support was because of free spins offer. I received a couple of times free spins here, without any deposit needed. After I activate them, free spins were not credited. So I send them message and they came back to me the same day, but the problem was still there. They said when it will be fixed, I will get a reply. But now I fixed it myself. I found were was the problem. Because I activate free spins in Bitcoins not in euros.
Otherwise I think this is quite good casino. I had one cash out without any documents needed. I made withdrawal of around 150€ and I received it the same day, in a few hours.
I will rate BetChain with 9 stars. The only thing which is quite annoying is that game loads in full screen and if you want to closed it you need to press back button on browser. I think it would be better if the game load in normal screen and you have options to close it, or changed it to some others games which could appears on the left or right side of the website.
Hi, Thank you very much for posting this great review, we really appreciate it. Congratulations on your win here here at BetChain!!! Good news, we are redesigning our website to include a HOME button on each game to more easily navigate between the games. I am sorry our Live chat was offline when you needed them, our agents sometimes log out to be able to answer messages. We will address this. Again, Thank you and Congratulations!!!
One of the greatest things in BetChain, are the bonus. I started playing for around 2 weeks now, and I've gotten a lot of them, the first deposit bonus, the third deposit bonus, the freespins on fridays, the special holidays bonuses like St. Patrick's day. It's a great incentive, and the payouts are very nice, sometimes I won around 500 times my bet, and that's a good thing to say about the games. Also there are lot of games! My favorite are slots and there are a lot of different ones to choose from. Also, when i checked other pages, I noticed that the minimum amount you can bet here, is better, it's more accessible to people who don't want to wager too much.
And the help from support, is amazing, really, specially Brian, who's the one that's been answering lots of my mails. I had so many questions since I'm starting to play with bitcoins, and they always helped me with my questions, doubts, problems, etc.
And it's important to mention the transfers, charging money to the site doesn't take long, and it's safe. Whenever I send money I have it ready within minutes, and when i retire money, it's immediate. (only the first time I retired money, it took some time, since I won quite a good amount compared to my deposit, and i guess they checked it out, which is a good thing).
To make it short, I highly recommend it, it's the first casino i tried with real money online, and it's my favorite.
There's really nothing I dislike. As some people mentioned, the live support sometimes doesn't answer immediately, but If you write mails to the support center, they always answered me within a day or less, they checked my problems, replied me in the best way, and they are very kind.
Hi Javi, Thanks so much for taking the time to write this great review, we really appreciate it. I am very happy you are enjoying playing at BetChain and that you have met many of our support agents who love assisting you. Please don't hesitate to contact us at [email protected] if there is anything we can do to continue providing you with a top notch playing experience and fantastic support. Thank you, again!
Fast games, good selection, good website.
Brian is great (when you can get hold of him)
Made quite a few deposits in a week playing here - the one thing that stands out over everything is the lack of support. Live Chat is a button that is just there for decoration. It does not exist. Emails are dealt with slowly too..., can take between 12 and 48 hours to get a response. Want to get that bonus that is on the promotions page but not been credited? Well be prepared to wait a day or two for an answer.
Not had chance to withdraw, but with the lack of support I'd be very worried about how it would go. Overall disappointed with BetChain as I really wanted to give them a go, but I cant really look past the lack of care that seems to be evident with this casino.
HI Terren, I am very sorry to hear you haven't experienced our usually great support. I see we credited your account with deposit bonuses, no deposit bonuses and extra free spins bonuses. Please don't hesitate to let me know at [email protected] if there is anything else we can do.
Fast payouts 2 days, great games, great customer service. No sending in loads of docs before they pay you.
What's not to like? In my opinion a great site better than the majors in the UK. Also much better bonuses.
Nothing but suppose live chat isn't available round the clock.
Hi Warren, Thank you very much for your kind review. We are hiring even more LiveChat agents to offer 24/7 live support. Please don't hesitate to let me know if there is anything we can do ensure your great playing experience.
Great online casino. I've played at many sites and like to advise others to check this one out, big library of games to choose from. Fantastic bonuses and free spins Friday, it's also Bitcoin friendly.
Not much to say. Any time I've contacted support with any issues they get back within reasonable time and easy to deal with.
Hi Colin, Thank you very much for your great review. Please let us know if there is anything we can do to ensure you are enjoying playing at BetChain.
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My favorite bitcoins casino for sure! Friendly and OUTSTANDING customer service reps, love you all:) I love being treated like a person and not a number unlike most other casinos!
I have been playing since the new year and have won big twice, 7 btc and 4 btc. I'm up probably 14 btc total though. I can't say the same about other sites I tried. Recommend this site to everyone:)