General Information About bet365 Casino
bet365 Casino is among the oldest online casinos still in operation, carrying several licences (perhaps the most of all casinos in our database). High standards are applied across the board, from the game selection to its commitment to responsible gambling; bet365 doesn't seem to falter at any corner.
Although the platform is more famous for and focused on sports betting than on casino, it still offers a rather comprehensive choice of casino games.
The registration process is as simple as ever; however, the verification process takes a bit longer than usual. We guess the high level of security comes at a price at bet365. With that in mind, we encourage you to submit your documents as soon as you register so as not to experience withdrawal delays.
The rest of what we saw and experienced at bet365 can be found in the ensuing online casino review, so read on.
Payment Information and Options at bet365 Casino
The choice is rather solid in the payments department at bet365. We were impressed with the simplicity of the payments page (found within the FAQ section) and the readily available info: You can pick the country and currency of your preference and filter the available deposit and withdrawal options.
The minimum deposit is €5, giving you access to the welcome promotion. The maximum deposits vary from one payment gateway to another, so check the individual payment methods on the Payments page.
What we loved most about the payments system at bet365 is that the operator imposes no maximum withdrawal limits. Of course, they must be in line with your chosen withdrawal method, but the casino itself doesn't influence it.
Customer Service at bet365 Casino
bet365 hosts three different avenues to get in touch with the support team.
Live chat is available 24/7, and agents are trained to answer in multiple languages (nearly 20). The queues shouldn't be too long, and the agents will surely do their best to help you.
Email is another way to fix your issues, and it's open around the clock.
Finally, you can send regular mail to bet365. This may sound old school to some, but believe it or not, many people prefer to carry their correspondence this way.
Of course, if everything else fails, you can turn to our Casino Complaint Service in case of any unresolved issues.
Games at bet365 Casino
The game offering at bet365 Casino is just what you would expect from an online casino with such a long tradition.
We dare say bet365 caters to all preferences and tastes, with game categories ranging from slots to live casino.
Of course, online slots are the most abundant games in casinos on the internet, and bet365 is no different. The offer in this department includes classic slots, video slots, and progressive jackpot slots from various providers, including Pragmatic Play, IGT, Novomatic, NetEnt, and Games Global, to name a few of the giants.
In the category of table games, traditional casino entertainment awaits everyone who is in the mood for blackjack, roulette, baccarat, or various forms of poker.
A digital version of poker, video poker, is also available, albeit to a lesser extent. True enthusiasts may find the offer limited, but there's no denying that the operator has included these games in the catalogue.
Live casino is on a separate page that lists the games according to categories; baccarat, roulette, blackjack, poker, or live game shows are available 24/7 for those who prefer the real casino deal.
Finally, there is a small assortment of scratch cards and a much larger offer of bingo games.
The design of the game cards is highly user-friendly; newbies won't have any issue picking and understanding the game mechanics as each card contains basic information such as RTP and volatility of the game, in addition to hosting a link to an FAQ page explaining the said terms in detail.
Given that bet365 is a multi-licensed platform, the catalogue may be different from one jurisdiction to another, so check the specific offerings for your country.
bet365 Casino's Commitment to Responsible Gambling
bet365 is among the biggest and oldest casino operators in the industry, and its commitment to responsible gambling matches the reputation it holds in iGaming.
The responsible gambling page pops up in a new window, stripped of any gambling options such as game links or the cashier. Instead, you are left with a list of tools intended to control one's gambling habits and a Support and Advice section (listing helpful organisations).
The full list of responsible gambling tools at bet365 can be found at the top of this review page.
When I see the name “Bet365” across the Internet my heart always makes a couple of hits faster than normal. Maybe because it was my first online casino or maybe because I earn some decent money there, but it seems that feelings involved here are still strong :).
So let’s go back in the summer of 2009 when I joined the Bet365 casino. I remember very clearly as if it was yesterday how my hands were slightly shacking while typing my data in the registration form! I made several mistakes but eventually the form was ready and fulfilled in the appropriate way. Although their Playtech software was translated into my native Bulgarian language it took me half an hour until manage to deposit and redeem the welcome bonus :). At the end the slightly shacking hands were replaced by a cold sweat but everything was alright and I was about to begin my wildest adventure so far!
I really didn't even imagine how many details from my Bet365 adventure are still clear in my brain! The first game I tried was Desert Treasure and do you remember what people say about the luck of the beginner? Yes, it is true. I got 4 times free spins in the free spins on a 1.00 bet! So very soon I manage to double my money but was far, far away from clearing my bonus wagering requirements so I decide to go ahead and try some of the other games. And here is the point where everything in my humble “gambling career” has changed! I came on the Marvel Jackpot slots!!! I really, really love this games, even after all these years!Fantastic Four, Iron Man (there was not yet Iron Man II), Daredevil, Blade, The Incredible Hulk, X-Man, Elektra … So many good memories, but the real shock came on the third day while playing Fantastic Four on a 0,20 bet. Suddenly the game interface changed and a new window appears! It took me 5 seconds until my brain realized that I am in the Marvel Jackpot game!!! Wow, holy… I was in!!! I will not say anything about the condition of my hands but you can imagine already:)! A brief order to my heart- “Please, stop the gallop, you are killing me :)” and began to open the tiles. Can someone of you guess what was the kind of the first two tiles??? Yes you are right – they were “Ultimate Power” and I was about to pass out! The third was “Power” and than I revealed three “Extra power” in a row! The sum of the jackpot in Bulgarian levs was exactly 5868.65!!! Or more than 2900 Euros! Oh, what a glorious day it was!
It took me about a week to fulfill the wagering requirements and than became the big day – the withdrawal day as you may already guess! I contacted the support, which was also in my native Bulgarian and ask them for instruction as it was my first ever withdrawal. I must admit that there was a little bit of fear in my heart, but everything went smoothly! I will never forget how accurate the support was while giving me exact explanations what to do and when to expect my money! And this is the most important part of the game, right?! It is really strange how many online casinos underestimate this moment and miss the chance to get closer to the player by sharing his joy! And it is all just a simple business logic – the more I trust you, the more I play in your casino and the more I play – the more I deposit! Anyway, the money arrived in my bank account precisely at the moment they said. 3000 euros for less than half a month! That is a good salary, ah!
I played there for more than a year and a half. The success visited me again from time to time and after six months I hit again Extra power Jackpot for 3500 euros while playing X-Man!There were ups and downs but at the end when I decide to close my account and towards another casino I was ahead with more than 3000 euros. More than a decent winnings,ah?!
The only trouble with them was when I have decided to turn back an year ago, because it turns out that the only Playtech casinos, which accept players from Bulgaria are Bet365 and Betfair. But it was really all my fault because when leaving I insisted on permanent closure of the account. The support warned me several times that it will not be possible to reopen the account if it is closed permanently but I insisted again. Anyway, it is just another point for them and another lesson for me:)!
So, to summarize I will use some simple rating scores:
Support: 10/10
Software: 10/10
Security: 9/10
Finance: 9/10
Bonuses: 8/10
Terms&Conditions: 8/10
Overall: This is really one of the best online casinos for me!
Well that is it from me now:). Thanks to AskGamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!”