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Bet365 Casino - Unreasonable Verification Requests!

Complaint Info
Disputed casino Bet365 Casino
Reason Verification issues
Amount £ 78
EASTEND42 United Kingdom Message
Posted on March 28, 2015


my name is thomas **** and I am 73 years old in june of this year...I currently hold a balance of 78gbp in my bet365 account has subsequently been closed for verification purposes and was asked to send in ID documents..I sent in my Passport and then was asked to send in a picture of me holding my passport against my face which again I adhered to. but now 365 require a driving licence or national ID card ???? why they need another form of photo ID is beyond me !!! I have told them I do not drive and never have done...but there response to this was that the only way we could move forward with the verification of the account is if I apply for a driving licence !!! I am 72 years of age and I do NOT intend on applying for a driving licence for the first time at this time in my life...I have never heard of anything so ludicrous in my life and if this is how 365 treat there customers then they can keep the money as I will not be doing this ! for a 78 gbp balance that sort of verification is outrageous and just cannot understand why an institution would need more than one item of photo ID even though I have sent that ID in a picture against my face as well...I am not playing there silly games.
Ask Gamblers can you please have a word with them and agree this is an outrage
Thomas ****.

Posted on March 28, 2015

Any update considering your complaint? Thank you.

EASTEND42 United Kingdom Message
Posted on April 1, 2015

Nobody has responded to me...what is your honest opinion? Pretty disgraceful and arrogant to ask a man of my age to apply for a driving licence to withdraw 75gbp !!

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