Ag Awards

Bet365 Casino - Suspended my account without a reason

Complaint Info
Disputed casino Bet365 Casino
Reason Verification issues
Amount € 900
Posted on September 6, 2016


Bet365 are totally ignorant in this case. They have suspended my account with my 900 € on it and they want to have copies of ALL used Paysafecards on my account. I have provided them with around half of them and they want all the other ones. They claim vendors can give me duplicates. That is impossible. Paysafecard customer service have told me that Paysafecard voucher is anonymous prepaid card and they sell thousands of them daily so its impossible to make a duplicate. I won 1000 € last month and I've deposited around 800 € a week ago and was making a steady profit. All of a sudden they suspended my account without a reason. Agents close live chat almost immediately saying they need picture of all Paysafecard vouchers. Since my last deposit on bet365 I've made bets for around 1200 € and gambled a lot. Under their terms&conditions you cannot find a sentence that you need to keep a single Paysafecard voucher, and they want them all. This is a total robbery by them. Please help me in this matter, you are the only one here who can help me. Otherwise I can say goodbye to my cash. I have to tell this also they have suspended my account without making a withdrawal request. They suspended it without a reason and requested all Paysafecard vouchers.

Posted on September 6, 2016

Dear @Darinka1956,

Bet365 Casino have a strict policy which doesn't allow public replies, but they contact AskGamblers Complaints Team and recommend to contact their customer support again. Thank you.

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