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APlay Casino is restricted in your country, please try these instead:

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APlay Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 23 reviews
5.2/10
23 reviews
Complaint Response 6 complaints
1 day avg. 6 complaints
What we like
  • Mobile friendly
  • Live chat 24/7
  • Several currencies accepted
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


APlay Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://aplaycasino.com
Established
2017
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Finnish
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

APlay Casino is a multi-platform online casino where members have access to a range of video slots and casino games. Members will enjoy titles from the likes of NetEnt, Microgaming, Play’n GO, Betsoft, Playson, Quickspin and Endorphina. Games can be played instantly through a web browser or through their mobile casino. APlay Casino is licensed and regulated by the Government of Malta.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players living in the United States, Italy, France, Ukraine, Turkey, Portugal, Germany, Hungary, Australia, Poland and the UK. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

The casino is also available on the go where members can access the mobile version of the site through a smartphone or tablet device. No app required.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall services which keeps players personal and financial details secure.

They also use a random number generator which ensures their games are fair and random.

StallCation

Complaints

Read the complaints other players have left for APlay Casino. Learn more about complaints.

Show all complaints
APlay Casino - Failed to close my account permanently when asked
Hi - I would like some help and to make a complaint about Aplay casino.
I am looking to see about getting money refunded to me that I deposited on their site since the 10th of July. The amount is 1929 euro.
On the 10th of July I requested for my account to be permantley closed with no chance of reopening. This was done by chat support - I dont have any screenshots of this conversation and the casino said that they were unable to send them to me - I do however have screenshots of conversations Ive had after with different advisors which I have attached to the complaint and where they confirm I did request this to happen. The chat advisor I spoke to decided to only close my account for 7 days and then after the 7 days I didnt even need to request for this to be opened again - it was just automatically opened and I was able to log in and play.
The first chat advisor I spoke to didnt ask me if I had any gambling problems - they just didnt close my account as requested. In the terms and conditions it states that a player is able to request account closure at any time. I feel this should have been upheld on their side. I have tried to talk to the casino and they have told me that they won't refund the money back to me so I was hoping you could please help with this. The second advisor I spoke to early this morning - also didnt proceed to close my account and left it open - it was only the third advisor that actually closed my account when requested. I have uploaded some documentation to the complaint. I have further correspondence also where someone has contacted me by email to tell me that they won't help if you also need this. Thanks for your help and support. I have also added some screenshots of their own terms and conditions and no where does it state i can only get my account closed for 7 days in which they are saying.
staus Unresolved
€1929
APlay Casino - Not able to withdraw winnings
Hey! I have a problem withdrawing my winnings. I played on aPlay casino before Christmas and was able to win 1453 euros. i did my deposit with my credit card but unfortunately i lost my card before i was able to withdraw my money. i Have went to the bank and provided the casino an official prove that i am the actual card holder/owner but the costumer service requires the document to also have a bank employers signature. Unfortunately in Finland the bank employees are not willing to sign this sort of documents due to security reasons. Due to this i cannot provide the casino with the exact document that they require. Ordering a new card would not solve the problem since a new card that i would get would be with different numbers because the previous is lost. With the documents i have sended it is clear that i am the cards owner but with the support of askgamblers i would like to know what kind of additional prove which is in line with Finnish law and bank policy's would also convince the casino and allow me to withdraw my winnings.

The documents that i have also required to casino
-Cardholder contract wish has been signed when i got the card.
-All of the personal identification documents
-Unsigned statement from the bank. Dated 7.1.2020 that i am still indeed the owner of that card.

Thank you allready and hopefully with you, Aplaycasino and me we can get this problem solved.

Here is all the documents that i have sended to aPlay Casino
staus Resolved
€1453
Azartplay Casino - Unable to process my €11,000 withdrawal, now threatening to confiscate my winnings
i am norwegian. we have restrictions from norwegian banks not being able to use our VISA card directly. so the industry have made several options for us too still get to deposit and having fun. i used VISA E-pro depositing at this Casino. when i was doing my withdraw of 11000 euro, the problems started. they didnt have a solution letting me withdraw as i deposit. in ebery other casino, direct banktransfer is allways an option. not here. so they told me too make an Skrill account. so i did. even though its weird how they can allow this, because they saif they were not able too withdraw from another optiopn thjen i made the deposit with....but skrill is the same challenge as with VISA. so i coulndt make a deposit from skrill to this casino, its not allowed if its used in gambling purpose. so what they decided was to just take my money, and told me they would just send my "deposit" back to me, not my winnings. they said my winnings was there's now. im shocked. no way this can be allowed??? its really stealing 11000 euro from me! and on top of it, they wrote on the chat: "What would you choose: get your deposit back or keep complaining on us and dont have an opportunity to get your deposit back?" THATS A THREAT. they just blocked me now, so i cant get any answers. and i haven't gotten any message on my mail or nothing. i just found out when i tried to login in, and got the message that i was blocked....i have a screenshot of the chat if that will help, and several e-mails.
staus Resolved
€11000
Azartplay Casino - Skrill deposit of 750 'lost' during transaction
I made a deposit of 750 Euro. Either this amount has been deducated form my skrill acount on balance in casino doesnt appear. After I contact casino I got info we will check. We will resolve it soon. We are doing our best sir.... But nobody tell ma any exact day. So actaulay its nearly 24 hours from my deposit and nobody cant say when they will do anything. Here is part of chat Zdeněk Malýcan: Hello any news about my 750 Euro deposit ? 12:40:49 PM Юлия vip-менеджер: Zdeněk, hello! 12:41:51 PM Юлия vip-менеджер: Just a moment, please! 12:42:00 PM Zdeněk Malýcan: ???? 12:50:19 PM Юлия vip-менеджер: Zdeněk, finance department is still checking. 12:51:17 PM Zdeněk Malýcan: I got info from skrill already 12:53:41 PM Zdeněk Malýcan: I´m realy fedup 12:53:52 PM Юлия vip-менеджер: You can receive your funds within 5 working days. This is how a payment system works. We are also cheking this information in our financial department. 12:54:35 PM Юлия vip-менеджер: Your money are somewhere between us and your payment system. 12:55:13 PM Юлия vip-менеджер: We will find it soon anyway. 12:55:19 PM Zdeněk Malýcan: Great thx you very much I never tought that my money will come back. Its great info how can I say thx to you ? 12:55:48 PM Zdeněk Malýcan: I got same info 24 hours ago 12:56:44 PM Юлия vip-менеджер: Zdeněk, please, don't worry, we are trying to do our best. 12:56:50 PM Zdeněk Malýcan: I´m sorry but nobody looking becouse you have to find it ion skrill acount easily 12:57:07 PM Юлия vip-менеджер: Zdeněk, financial department is currently checking this information. You're just have to wait a little bit. 12:58:24 PM Юлия vip-менеджер: We will find your funds, please, don't worry! 12:58:46 PM Юлия vip-менеджер: Zdeněk, are you here! 1:04:39 PM Юлия vip-менеджер: Your vip-manager will contact with you as soon as it possible and you will get all answers for your questions. 1:09:18 PM Юлия vip-менеджер: Thank you for contacting us! 1:09:24 PM AzartPlay: Operator closed chat 1:09:28 PM
staus Resolved
€750

Complaint Statistics

Resolved 5
Avg. Amount $ 3,231
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
5.1/10 23 reviews

Top reviews from our players

Thought casino was OK until I asked to take a break.

They do not have the option to take a break in your account so I emailed support and asked them to close the account for 3 months they replied:

"I will do that, if you really want it, but I can assure you that it is the last thing you should resort to! Blocking an account is a serious step and, perhaps, you will consider simply taking a break from gaming and then coming back with a gathered strength and continue to win!:)"

Discussing, You do not say this to someone asking to exclude from gambling you instant close the account to help them.

Dear player, please write your nickname in our casino and we will take action.

user avatar

Azartplay is a BEST CASINO! Fast payouts, good wins, varied games. What can you possibly want?
I recommend everyone!

They do not have generous bonuses, I want from time to time a bonus no deposit.

Azartplay is one of the same casinos that is part of Columbus casino group, not sure what group gaming providers their supplier is but they have every and literally everything. I think they might be a sister casino to Columbus, as they have the same owner which is the Avento N.V casino group. Sounds almost like the Direx N.V group. I guess all the "N. V" title within casinos owners can be trusted lol.

After I lost my funds at Columbus I was looking for more casino with the same games and came across Azartplay. I signed up through Askgamblers and was ready to create my first deposit bonus without even checking if I could get some no deposit freebie first. These days looking for No deposit bonuses are rare to find for new players especially with reputable casinos, because a lot of freebies come from casinos that take forever to pay or put you through hell first before paying you.

They offer 100% bonus and 25 spins on Sakura fortune for a first deposit of $50 minimum which is high. I loaded my profile and checked the gift section and saw they have the promo available and they also had the promo split for 100% for $20 deposit and 25 spins on Sakura fortune for $10. So, you can claim either 1 of them individually for less deposit or both together for $50, weird huh?

Anyways I took the 25 spins with a value $0.40 but as you know Sakura Fortune is known for empty spins, so my first 20 spins were empty. Afterwards I won I triggered the re-spins feature with 2 sticky wilds and won $12 and wagering was set x30.

I did not meet wager after playing for close to an hour on minimum bets but had fun with my cash. I cannot comment on withdrawals and the likes but they look like a trusted casino who will pay in 24 hours once verified.

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