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7 Sultans Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 46 reviews
6.6/10
46 reviews
Complaint Response 14 complaints
4 days avg. 14 complaints
What we like
  • Various withdrawal methods
  • Mobile-friendly
  • Live chat available 24/7
  • Approved by eCOGRA
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


7 Sultans Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.7sultans.eu
Established
1999
Licences
Malta Gaming Authority
Affiliate Program
Languages
Chinese, Croatian, Czech, Danish, English, Finnish, German, Hungarian, Italian, Japanese, Norwegian, Portuguese, Spanish, French, Greek, Russian, Turkish
Casino Type
Download, Instant Play, Mobile

7Sultans, a Microgaming casino, is the longest-running brand to come from the well-known Fortune Lounge Group. Since its launch in 1999, 7Sultans has brought the exotic and luxurious aspects of the opulent Arabian Nights to the online casinos world, and its reputation for huge payouts and impressive wins is well documented. This casino supports multiple languages, on the website, through player communications and also the 24/7/365 customer support, as well as multiple currencies, and multiple payment methods. 7Sultans makes use of Microgaming's Viper software platform, which in conjunction with its Fortune Lounge origins, allows players to enjoy uncapped and limitless payouts.

Software

The Microgaming Viper platform drives the 7Sultans experience, and also gives it a significant number of benefits. For example, Microgaming supports up to 24 progressive jackpot games in its software, and 7Sultans plays host to such player favourites as Cyberstud Poker, Major Millions and King Cashalot. New games are also added to the 7Sultans gaming line-up on a monthly basis, allowing players to keep coming back for increased variety.

Games

With an epic count of close to 400 games, 7Sultans is true to its name, as it spoils players with near-limitless choices, and keeps players entertained with continuously adding new games. Online slots fans will find such favourites as Tomb Raider, Thunderstruck, Hitman and Avalon, as well as new and much-hyped additions like Hellboy slot, available at the casino. Video poker games are also a classic favourite, and 7Sultans has a wide range of these easy-going pastimes to enjoy. Blackjack, roulette, baccarat, craps and even keno are also available under the table game selections.

Promotions

The 7Sultans €1,000 Free New Player Welcome Bonus is a nine-part deposit match offer, structured in such a way as to keep the player coming back for more action at the casino. The first three of these nine deposits may be claimed immediately, while the remaining six offers can be claimed on a monthly basis. This ensures that players will always have some free cash, ready to claim, and available to enjoy the casino with. 7Sultans also makes use of the standard Fortune Lounge Refer-a-Friend promotion. Here, Real Money players at the casino can refer their friends to also join in the entertainment. Once these friends also register Real Money accounts, and make their first deposit(s), the referring friend will receive €100 for every friend referred.

StallCation

Complaints

Read the complaints other players have left for 7 Sultans Casino. Learn more about complaints.

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7 Sultans Casino - Stalling verification for over 20 days!
2017-10-21 i registred an account on the casino 7sultans. i deposited some money, got my welcome bonus offer and started playing some immortal romance. Some spins later i got the wild desire feature. I have had this happen some times but never have it hit hard.. this time however the wildreels just kept coming and before i knew it the screen was almost covered, i had gotten 4 wildreels and i was in for a HUGE hit. that spin resulted in a win of about 8500 euros (my biggest win ever by far). immeditialy i started wagering the bonus and it was keeping steady at 8500 euros. then out of nowhere when i have 1000 euros left to wager i am for some reason no longer able to play any games on the site. i try logging out only to discover that im no longer able to log in (7sultans had banned my acoount without contacting me about it only 1-2 hours after winning this big win). i try and contact them and they says that the money are still left and that i just need to send in some verifikation documents. ofcourse i send these documents in as soon as possible and excpect to have my account unlocked as soon as possible. i have now sent in documents verious times and talked to their support and they still havnt confirmed my documents (its now 20 days since i won and on their site they state that verifikations of documents should take maximum 48 hours!!!). On top of all this one of their employee gave me an offer as i was chatting to them about this, the offer was to either complete the wagering when my acoount is unlocked (wich im starting to doubt will even happen at this point) and withdraw the money wich would mean the maximum loss i would have suffered is 1000 euros since thats the wagering amount still left, or i could choose to not have any wagering left but then only withdraw 4000 euros wich i think is totally ridiculous (they are basically trying to scam me off 3500 euros minimum). I also have pending withdrawls on Casinolavida and Platinumplay wich also have been stalled for 3 weeks..
staus Resolved
€8500
7 Sultans Casino - Verification process brought to a standstill
I can't get an honest answer out of any of the support teams. Two weeks ago i tryes to withdraw my winnings. I was then asked to email documents so I can go through the verification process. I uploaded them to the site and also emailed them through. I got an email back saying they had recieved them and that it would take 24-48 hours (business hours) and I would be contacted. That was the last contact they made with me. Since then I have sent numerous emails and made numerous phone calls the last one which lasted over an hour with a supervisor. I had followed up every bit of advice from each point of contact I had made with support teams. The only answer I was given was the security team had contacted my bank and was awaiting feedback. Prior to that phone call I had called the bank and asked them if they had been contacted. After some time they were certin they had not been contacted. The call with support had me so frustrated, not been able to speak to the security team, and the support team unable to give me any indication of where we were at with the process I've given it another week called today and still nothing. Mind you this issue with the bank is from over 50days ago over I transaction I queried and I want to be clear I did not dispute this transaction I queried it as It had been at least 3 days since I had last deposited while on my online banking I noticed there was outstanding authorisations which are tipically transactions in the last 24hour period. Having been no less then 48 hours I queried the bank about them. I must add that I had not recieved any receipts about these deposits via email from 7 sultans that week. The bit that I think has frustrated me is that 7sultans nor the bank not once contacted me in regurds to this matter that I'm aware of. Over the two weeks leading upto to this issue having deposited close to $2000 I had not an issue nor email. However upon the withdrawl of $3900 the varification process was brought to a standstill. The most frustrating part of this all is that no one has been able to give me a straight answer, knowing that the bank have not been contacted and support telling me they were awaiting confirmation from the bank. This is my best option to get the ball rolling. Haven't attached anything but can fwd emails if needed. (Please note any time periods I have mentioned are estimates and may contain minor descrepiences)
staus Rejected
$3900
7 Sultans Casino - Serious verification issues and runaround
On the 27 Th of September I won 2500.00 and am trying to withdraw and having issues with my verification. I have submitted over 60 images and all i get is the run around that my pictures are blurry and not good enough . My eye site is bad and I can see them. I do not have a utility bill to send in my name. I have sent in my BC id card , my bank statement, an image of Taxes showing my address my bank card. Today I went to chat and was told my utility's bill was blurry , which is not possible because i didn't send one. Then I was told to submit my old bank card and pre paid credit cards I've used . I'm sure because they figured I couldn't supply these but I did so now I've sent in those. What can I do they don't want to pay me. I had submitted all this to them weeks ago in fact less then i Have now and it was all good enough for depositing but now its no good . There was no bonus to be played out it was all cash. I have deposited so much money in fortune sites and this is my first withdrawal attempt and this is ridiculous the time I've had to put in fighting this for 3 days today alone 6 hours. , I know now that no matter what I send will not be good enough can you please help me in the direction I go next. I have attempted to contact vip support and vip host and no reply. All my emails come back auto responses and images removed. I upload also and get told they didn't get them. Different story everywhere i turn Thank You
staus Unresolved
$2500

Complaint Statistics

Resolved 3
Avg. Amount $ 2,814
Avg. Complaint Duration 8 days
Avg. Response Time 4 days

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Player rating
6.6/10 46 reviews

Top reviews from our players

The software is Microgaming and they are licensed the Lotteries and Gaming Authority of Malta.
Three months ago I've joined and Casino gave me the 100% bonus for my €50 deposit. Ok I can not give you a list of every slot game that I played (I Can't Remember) but I started with some nice wins.

About two hours later I've checked my wagering requirements I had played about €900 (I need 1500)
I found out terms that once you accept a bonus you have to meet the wagering requirements. You can not cash-out if you are ahead and just lose the bonus. If you decide to cash out you can get your deposit, but you will not receive your winnings until you meet your wagering requirements. That surprised me. It makes sense though, from the casino side. This is a business after all.

So back to the games. What a ride. I got up to €200 (€100 in winnings). Unfortunately, in the next 2 hours I lost it all.
Overall:
7 Sultans casino use Microgaming which is a great software company, also casino is a part Fortune Lounge Group. Maybe it's not my favorite casino group but this group has a honest reputation.

The terms for 7 Sultans are fair and easy to understand.
One interesting thing- They have a minimum of €1 for deposit and withdrawal minimum of €50. I have issues with casinos that make their minimum withdrawal higher than the deposit, I think it's a nasty trick unfortunately its becoming standard in the gambling industry. Their customer service people take a little while, but aren't so bad that you're fingers have dropped off before they answer. They are informative and helpful, once they finally understand the question. However they have a good selection of tournaments.The bonuses are ok and their bonus wagering requirements are fair. I give them a 8/10

I want to share with you my experience with this great casino!They don’t have very nice bonus offers,but it is better like this because you wont deposit lots of money and you wont lose them all!
I received 20 euro bonus because I made a deposit of 20 euro and with 40 euro I started my adventure in the world of slot games!

I saw that it is a Microgaming powered casino so I was very very happy because I love Immortal Romance slot and The Dark Knight rises! Also all their games are awesome and worth to be played!I decided to start with Immortal Romance because I am feeling very good when I trigger the free spins and also the random Wild Desire feature!

The first hour of play wasn’t very good,no major winnings but it was enough for me,because counted for the wagering requirements!After I changed the slot and started to play The Dark Knight,my luck changed and the winnings appeared one by one.

I finished my session of playing slots 3 hours later with my balance showing 75 euro and I was happy with this winnings, not a big sum but its enough for me! I sent the verification documents, all went ok and I requested an withdrawal! I received my money 3 days later!
It was a nice experience for me, with nice games to play, especially Immortal Romance and The Dark Knight and also the time passed very fast!

I will rate this casino from my own experience, a nice one I have to agree, I will give it a 9 for the deposit bonus even it is only 100% with only 30 times wagering requirements, another 9 for the great Microgaming games and 10 for the support team because it was very fast and very professional and also 9 for their payment methods! A casino almost perfect and a place where you may spend your time and money and maybe win something big!

7 sultans casino is powered by Microgaming and I also give it a go. I start from 25$ deposit and get from them welcome bonus of 25$ also. And this is 50$ balance to go, and if you get lucky you can withdraw anything nice even from such low starting balance.

I start from agent Jane Blond slot, i know this is very popular slot with other gamblers, but I do not know why, I did not like this slot. I never see any nice win on this slot, I never hit anything like x 100 total bet on it, and this day nothing changed, and I just left it after first freespins feature. After it I go to play a bit mad hatters slot, and made some nice wins from freespins which was triggered by 4 scatters, so with 65$ on my balance and with a big hope i open cashapillar to play till 50$ or till 100$, and nice thing for me that bees was nice and kind, and I upped my balance to 100$ without even triggering feature, and i did not need it, I made profit, I leave!

Next I go to karate pig which was down my money to 80$, what a pig should say i, but I am nice guy and I just open Break da bank again to hit some dollars in my account. Have two freespins feature, but once my balance dropped to starting mark of 50$ I just left it and decide better I lost all money on thunderstruck II and get some pleasure, that i will play slot that i like not so much and anyway lost. I play Thunderstruck II around a hour with bets from 0.30 to 0.90, but at final it of course takes all my money, no chances for me in this casino.

That's all, thank you for reading my review about 7 sultans casino, now I will give them some marks:
Support: A
Bonuses: B-
Withdrawals: not test
Games selection: B

Inactive user

I chose to play here on 7Sultans because my luck sparked big on Platinum Play and my hunger for more was at peak level. What I wanted to do here was to take the normal 100% for my $30 deposit as much as this potentially turned my odds around. Microgaming for me is one of the most appreciated. It's fascinating for video slots to turn a spin into something unexpected and huge. I've seen a $1 bet turn into $60 or even $100, a $10 bet into $800 on Video pokers. These types of things never make me stop gambling, it makes it worth while. Obviously there are limits to that. Here in 7 Sultans it was a little hard for me to wagering the bonus 30 times but pulled well enough for a fair cashout. Now playing on slots could be different for everyone but when I played Immortal Romance for 3 coins each I didn't get a lot of results. Just my usual nemesis, no winnings on spins and the most hated trick of all, two landing scatters.

I hit a few bumps on the road from support because I had problems connecting with their chat window. It took me 4 tries to get support's attention when I needed to ask about loyalty points. The first two times were giving me a message the moment I opened chat saying this chat session has timed out while the third try is much worse. My eyes were focused on that green loading circle looking at it with patience but with no success. Once again the chat ended suggesting I should try again as other chat operators were busy. Finally on the fourth try success! Despite the mishap I finally had the chance to inquire about Loyalty points. It appears that I heard terrible news when they said loyalty points expire after 60 days. On some casinos points don't expire. Why should I go through accumulating points especially if I don't have enough to see them convert after 60 days!? I start to think maybe these loyalty points are for the high rollers. Now the bright side of it is combining them on other casinos can add the points to there minimum conversions.

When my wagering is finished I had to end my fun meaning I had to withdraw my balance. $98.56 was all I got from my balance. I had $140 earlier and I got a little carried away from using some of it trying to win more on jacks or better. It didn't help. 7Sultans can get a 6.8 out of 10!


I saw if I register I can get some free spins on Hitman slot, and they not have a max cash out from this promotion. So I decided to download their software then I register to claim the free games.
The software is the same Microgaming casino but them members of the Fortune Lounge group
so a little bit different from the casino Rewards group.

The free spins was on my account instantly ( I get a pop up window in the main page and when I’m clicked it I able to start the free games). I started to play my games and after I get the bonus game and the free spins too I only had 8 euro to play. So I picked the nine line slot the agent Jane blond.
(I had some good experience about that slot). I played 0,18 cent / spin so I didn’t expect some huge win. After some spins I get the three scatter and started to play with the free spins. I didn’t won so much but in the last spin I get the free spin again. So my balance went up to 53 euro. Then I use my old receipt and went my favourite slot bars and stripes. I raised the limit (but carefully because I knew I can play only the 20% of my no deposit bonus / bet) so I played 0,75 / line and waited for the miracle.

I get the three hats many times but I always picked the smallest amount so I get a little bit angry.
I went to the mad hatters an 0,60 / spin but I didn’t get any kind of bonus from them and lost my
credits. After that I checked what the terms and conditions, and I saw I need to be a depositing player to I can able to withdraw. I never deposited here again because I’m think I can deposit to other Microgaming casinos where my money is in safe.
Thank you!

7 sultans casino is Microgaming powered casino, that also a part of Fortune lounge group. I downloaded and registered, like always, and then deposit my 20$ and also get a little bonus of 20$.

Not so big amount to play, but I am just testing casino, I don't want to deposit more than 20$ sometimes it enough to check if casino ok, or not ok. So, I start with little balance of 40$, and with this balance I can try play only 0.30-0.50 bets. I start with loaded slot, if you hit 3 scatters, you can choose on of 3 option of free spins. I always choose not many free spins with big multiplier, as I always haunting for big win. But no luck there, and with only 20$ I leave this slot with bad feeling about my way in this casino. After it I open mad hatters, and start playing 0.30 per bet, as I only had 20$ on my balance. This slot was more friendly for me, and with about 40 minutes I am up to 40.

So, I am had with what I start, and I just go to Alaska fishing slot, it had stacked wilds, and can pay big. But unfortunately this day it don't want to pay big for me, so with 10$ balance I leave it and decided to give a final shot to Karate pig, that one of my favorite Microgaming slot. I play only 0.30$ per bet, but anyway lost all my balance in about 10 min. This happens, and I understand it. I was unhappy that I didn't win, but you cant win every time you deposit, just cant. So I shutdown casino and delete it. I can find another good Microgaming casino for me.

Marks:
Software: 9/10, I love Microgaming
Bonuses: not bad 100% welcome bonus, but a bit average 7/10
Support: doesn't speak with them, but I read some other reviews and people say it bad.
Cash outs: Don't know, never cash out
Total: I don't know what mark to give, as I delete casino only after first deposit. Just as I read another reviews, casino not so cool and had bad support.

Inactive user

About 4 years ago, I decided to go about my way onto gambling into a new casino and my choice back then was 7 Sultans. At the time there was an offer for new players that struck me as interested when some of the websites particularly the affiliate websites would offer people either $10 no deposit to try out the casino or 30 Free spins. Whichever one floated my boat I decided to take up the $10 no deposit bonus instead of the 30 Free Spins.

With that in mind I've went to a video slot called Glory of Rome. A 20 line 10 coin video slot that depicts roman times. Caesar seems to be the wild symbol and gladiators are the scatters. What I love about this video slot is that when you trigger the bonus round (getting 3 or more gladiator scatters) your presented with 9 Spartan shields that hold either 10 times your bet or free spins. The player gets four picks and if the player gets free spins from all of the four picks chosen then the player will get a total of 40 free spins with all spins doubled during game play. And if the player gets values from the four picks they are awarded 10 times their bet. Easiest money you've ever made in slots right? So imagine if you had a $1.50 bet and you've gotten all 4 shields as prize money well it's be $1.50 x 40 = $60. What happens if the bet were much bigger?

Well the prize value will be bigger than $60. Ultimately this is one of the slots I would recommend and this casino has it all! The website is very appealing, the bonuses are top notched, the many variety of games and the payouts are astronomical! In the end I would recommend such a high paying casino such as 7 Sultans

My ratings are

Support: 8/10
Terms & Conditions: 9/10
Deposits and payouts: 9.5/10
Games: 10/10
Bonuses: 10/10

Good Luck to all of you!

Few days ago I was going thru the messages in may spam folder and a saw email from 7 sultans casino. I don't remember ever registering for this casino, so I decided to do that.The offer in my email was a ten dollar bonus if I deposit twenty dollars with bonus code FLCC10. So I downloaded software installed and then I saw that this casino is a member of Fortune lounge group of casinos.

I played at Royal Vegas casino also casino from this group and a guess I got email from 7 sultans casino because off that.I was glad that they are member of this group because I had very good time at Royal Vegas casino and I hoped to have same here. Registering process was quick and easy and I got my bonus off ten dollar when I deposited twenty.

At first I made some bets on Thunder struck II slot since I did not win anything I switched to Dark knight slot which I also played on royal Vegas but I did not get lucky here either. After that I played some more various slots from Big kahuna to Totem treasure but all with zero success. It is easy to lose your head when you play at Microgaming casino with 250 + video slots and you want to try them all.

My advice is that is better to hold on to one favorite slot machine which brought you profit before and have maximum one replacement for it, then to jump on too many slots which will all take piece of your cash. As far as the withdrawal I did not make it to one, but I can tell you some fact about this casino anyway.

I think this group is safest place in this business and you can be sure your money is safe with them. Also you have excellent live chat at your disposal and you can talk to them any time they will help you with everything. Best thing about this casino is that you can make a deposit starting as low as one euro. My grade for 7 sultans is 9/10 maximum would be if I had made it to withdrawal.

7 Sultans Casino is part of the Fortune Lounge Group and powered by the Micro Gaming software. I have a few deposits at some of the casinos that are part of Fortune Lounge, but I have to make a deposit here. I have had the opportunity of playing at 7 Sultans through their no deposit promotion they had, and still have I believe which was 30 free spins to all new players on the slot 'Hitman'. The free spins were only available on the basis you downloaded their software however they do have a flash player. I am not a huge fan of 'Hitman', I will play it now and again the thing with this slot is it just isn’t memorable enough for me. I play, like it and forget about it?? Weird. I just find it gets boring and relentless. It is a 15 line slot with a minimum bet per line of 1p. It gives you a massive 18 free spins with 3 symbols on the screen but to be honest I think it gives you so many free because they are so bad, don’t win much off them normally. It also has a bonus game which is much better and pays well when you are lucky enough to get it and also expanding wilds...which can make you a nice little profit if you get 2 or 3 of them on the same spin. All pay lines were active for my free spins and they were available instantly for me to play as soon as I loaded the slot. I won a total amount of £11.26. This then came with a wagering requirement of thirty times.

The good thing about this casino, and all of the ones within the Fortune Lounge group is you can combine your loyalty points, so if you have played at a few of them and just made the odd deposit here and there like I have, you then come back later and redeem all of the points you have accumulated as one bonus amount. If you are lazy, like me, then you can ask Live Help to do all the hard work for you or its actually really easy to do your self too. Normally I never earn enough loyalty points to be ever able to convert them to money, so being able to do this with the Fortune Lounge casinos is definitely a good incentive for me.

There is a massive range of slots to chose from at 7 Sultans, as with all Micro Gaming casinos, but this is definitely one of the trusted ones and I don’t see many bad reviews or complaints about these guys. If you are thinking about depositing here then you definitely wont be wasting your time, the only reason why I haven’t is because I am just bored of Micro Gaming at the moment, only because I have just gone through a stage of being at them constantly 24/7. I am having a little break from Micro Gaming at the moment but when I am ready to come back this casino will definitely be on my list.

You are now chatting with Marcus
--------------------------------------------------------------------------------

Marcus: Hello and Welcome to the Casino Support Desk. My name is Marcus, how can I help you today?

Me: i wait on my 30 spins... havent received yet
Marcus: Could I please have your casino account number / username? Then I will gladly have a look at that for you!

Me: 7srm0040209158
Me: username is i think michielMMA
Marcus: thank you =0)
Marcus: hello Michiel ,let me start off by saying welcome to the casino, as one of our new players!

Me: yes thank you
Me: i think i was helped by lisa if i remember correctly
Me: she said wait for 5 or 10 min. but i wait more than this, and all the time looking in hitman, but no spins yet
Marcus: let me see, what i can do
Marcus: One more moment please, I am just waiting for some information to be pulled up by the system.

Me: ok
Marcus: sorry Michiel, but i checked and Lisa is not in today. could i ask you were you have see the offer?
Me: askgamblers
Me: i just talked with a women with a short name starting with l
Me: lia maybe?
Me: http://www.7sultans.eu/aff/hit30free/
Marcus: ok, thank you =0) just one moment please
Marcus: sorry for the wait Michiel, i just let IT check your banner tag link to see why the free spins were not credited
Marcus: thank you for waiting
Me: yes
Marcus: Michiel our IT team has seen that you did not come via the correct link =0( but i have a great offer for you. if you deposit 25 with me, than i will give you a bonus of 100% plus extra 10.00 euro, so that you can start your luck with 60.00euors and play any game you want =0)
Me: well i did come via the correct link, because i clicked on the download casino in the picture of the 30 spins offer
Me: im not an idiot
Me: http://www.7sultans.eu/aff/hit30free/
Me: play now
Marcus: sorry Michiel, but the free spins are not in your account, as the banner tag does not match the banner tag of the link
Me: i registerd via the askgamblers page (where i was logged in) and followed the exact steps
Me: which were not difficult
Me: how else can i give you this link
Marcus: the link is advertised in the internet via a few websites by the affiliate which created the offer. i am sorry, but your banner tag is not matching, which is the reason why the affiliate did not credit the free spins
Me: well ill post this on askgamblers and ill ask there
Me: thank you for your time

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