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7 Sultans Casino - Refuses to pay with no reason and details explained

Complaint Info
Disputed casino 7 Sultans Casino
Reason Declined payment
Amount € 2504
Posted on November 2, 2014

I won 2504 EUR in 7 Sultans Casino

The casino asked for documents which I sent but this is the reply I received

Hi Esmat,

Thank you for contacting the Support Desk.

Thank you for your submission of verification documents. I am sorry to inform you that regardless form the documents received, the account has been locked by the Player Security Department as a result of discrepancies they have picked up on the account.

Player Security Department is referring to terms and conditions clause Irregular betting activities. Unfortunately account cannot be unlocked as their decision is final

Please contact us again, should you have any further queries.

Kind regards

Casino Support
We promote responsible gaming.

I played only Slot Machines and play by the rules

Posted on November 2, 2014

Dear @Yasme29,
Any update considering your complaint? Thank you.

Posted on November 2, 2014

Hello, no update no payment I see they also don't respond here

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