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1xBet Casino

Our Rating CasinoRank
2.2/10
CasinoRank
Player Rating 369 reviews
Complaint Response 467 complaints
2 days avg. 467 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino and were able to use their site seamlessly. There is a good mix of games, and the games lobby has plenty of options to allow you to find your favourite games. Live chat can be easily found, and we were impressed with how many other support options are available. 

What we like
  • No withdrawal limits
  • Excellent selection of payment methods
  • No payment fees
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


1xBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://1xbet.com/
Established
2007
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
Arabic, Azerbaijani, Bulgarian, Portuguese, Chinese, German, Danish, English, Spanish, Finnish, Estonian, French, Greek, Hebrew, Croatian, Hungarian, Georgian, Armenian, Indonesian, Italian, Japanese, Korean, Hindi, Lithuanian, Latvian, Macedonian, Norwegian, Filipino, Polish, Romanian, Serbian, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian, Uzbek, Thai, Albanian, Icelandic, Kazakh, Malaysian, Vietnamese
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Mobile Apps
Android, IOS

General Information about 1xBet Casino

1xBet Casino is an online casino and sportsbook offering a variety of top games. For our online casino review, we’ll look at their casino section, but you can visit our sports section in the forum if you’re interested in sports. 

You can register directly through our website, and you can use any web or mobile device. The casino can be accessed on most mobile devices and is functional on Android, iOS and Windows devices, so you can easily spin the reels of mobile slots on the go.

StallCation

Complaints

Read the complaints other players have left for 1xBet Casino. Learn more about complaints.

Show all complaints
Trying to withdraw for more than three weeks

I am submitting this complaint against 1xBet regarding the unjustified withholding of my funds and an excessively long account verification process.

For more than three weeks, I have been trying to withdraw a balance of $97 USD. Since then, my account has been under verification.

I have fully complied with all requested requirements multiple times, including:

- ID document

- Selfie verification

- Deposit receipts

- Bank statement (latest available)

Despite providing all the requested documents, I continue to receive only automated responses with no clear explanation, no specific status, and no estimated timeframe for resolution.

Important points:

- All deposits were made legitimately through an authorised agent using multiple small transactions.

- All requested documents have been submitted correctly.

- There are no pending requirements from my side.

Current situation:

- My withdrawal is still blocked

- My account verification has not been completed

- I receive repetitive automated responses

- No clear resolution or timeline has been provided

This situation constitutes an unjustified withholding of funds and poor customer support.

I kindly request:

1. Immediate completion of my account verification

2. Immediate release of my funds

3. A clear and non-automated response regarding my case

All supporting evidence has been prepared and is attached (PDF with full documentation).

Account details:

User ID:1601754527

Registered email: <removed>

I expect a prompt and fair resolution.

cart-pointer
79h left
$97
Unjustified delay in the withdrawal of 238000 usd
Good day!

The casino 1xbet is delaying the payout of a large sum that I honestly won on March 11, 2026 (I played through their official 1xbet mobile application).

My account ID is: 1043305009

I have been registered with this casino since 2024. Before this situation, smaller winnings (up to half a million rubles) were withdrawn without problems and very quickly.

Now, the winnings amount to 20 million rubles (~$238,000), and my withdrawal requests are being declined due to additional verification (request for documents).

Since March 11, 2026, the casino has been endlessly requesting various documents, which I have been sending. After that, the casino asks for a new document. As of today, March 25, 2026, they have requested my ID card, and the day before yesterday, my birth certificate. I have provided all documents (also sent at their request: passport (again) and a selfie with it, utility bill, residence permit. They also asked for a driver's license, but I have never obtained one, so it is impossible to provide it.

Honestly, I am tired of waiting for a verification that has been ongoing for 2 weeks. I myself offered to initiate a real-time video verification for my verification and to inform me of a possible date and time for the video check, as well as to provide a complete list of documents required for the verification. However, I have not received a specific response to this proposal.

I have nothing to hide. I know for sure that I am an honest player, I do not have multiple accounts, and I made payments on the site from my bank card.

I suspect that the delay is due to them hoping I will spend this winning. However, I am a responsible person and have good self-control. I will definitely not play until my winnings are withdrawn, otherwise, what's the point.

I kindly ask the esteemed Administration of the project to help me achieve justice in receiving my winnings.
cart-pointer
52h left
$238000
10000 INR Deposit not credited into gaming account

I'm a Diamond  1XBET user and been actively using this platform for over 4 years pretty much every day,and it's the 3rd time this type of issue has happened to me

On 12 March 2026, I made a UPI transaction of 10000 INR successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully.

However, after the payment, the deposit didn't appear into my 1Xbet gaming account so i contacted the the customer support and they asked me screenshot shots of the transaction which i  provided to them and they raised me a payment query ticket.


Transaction & Payment Query Details:

  Ticket Query no - 14167463

Player ID - 694661759

Amount: ₹10,000 INR

Payment Method: UPI QR

Transaction Date & Time: 12/03/2026, 3:34 pm IST

Bank: Kotak Mahindra Bank

Recipient Name: Ijaj Ahmed Barbhuiya

Agent UPI ID: ijajahmed9101@indianbk

UPI Transaction ID(UTR): 201774405151

Kotak Transaction ID: S37586398


I contacted the customer support through call and text multiple times to which they say the same things repeatedly "you will receive a response within 1-3 days " but it's now over 4 days and i haven't received any response of my payment query

I request one of the following at the earliest:

Credit the deposited amount of ₹10,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

If this issue doesn't get's resolved then I'll leave this casino indefinitely


Thank you for your assistance. I look forward to your response.

staus Resolved
₹10000

Complaint Statistics

Resolved 356
Avg. Amount $ 2,308
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
8/10 369 reviews

Top reviews from our players

The platform provides an extensive range of live scores, game statistics, and expert analysis, enhancing the betting strategy. The user interface is intuitive and user-friendly.

Currency conversion fees can be high for international transactions, which can reduce the appeal for users betting in different currencies, but this is an issue for the banks, not the site.

Dear Jerron, Thank you for your feedback. We are glad that you like our betting options and website interface. In most cases the company itself does not charge commissions, they can be set by banks/payment systems according to their rules or the laws of the country, which unfortunately we can not influence. Therefore, we count on players' understanding in this situation. Thank you for staying with us. We really appreciate our customers. Best regards, The 1xBet Team

user avatar

A wide array of casino games and virtual sports betting options are available, providing a diverse betting experience. The loyalty program is rewarding, offering regular incentives for active users.

At peak times, site performance can be poor, negatively impacting bid quality. But everyone understands that when the site is overloaded with users it can hang.

Dear Jarom, Thank you so much for sharing your opinion. We are glad that you liked our wide range of all kinds of games and bets, we assure you it will become more and more interesting. Unfortunately no one is immune to system failures when it is overloaded, but our specialists are improving our system every day to prevent any delays for an easy and comfortable play. Best regards, The 1xBet Team

user avatar

The site offers detailed analytics and betting history, aiding users in making informed decisions. Regular updates and new features keep the platform fresh and engaging.

Some users may find promotional emails and messages excessive and potentially intrusive. But it is a normal practice to attract players to be informed about bonuses and promotions.

Dear Jennifer, We appreciate your feedback. Our teams work every day to improve the functionality of the site and we are pleased that you noticed this. In order for players not to miss the opportunity to take part in new promotions, we inform our players using the method they choose, but also if you do not want to receive the newsletter, you can always refuse it in your personal account settings for your convenience. Best regards, The 1xBet Team

user avatar

I am deeply dissatisfied with 1xbet's service. Despite following advice to resolve a withdrawal problem, my bank highlighted flaws in your system. Providing necessary details yielded no results. The frustration is immense, and the lack of resolution has severely compromised my experience. Disappointed customer.

Dear user, We are very sorry to hear about this problem. Please clarify whether you applied for support along with the bank's proofs and what response you received from them? Since the situation is most likely special, I can't inform you about its reasons and help you until all the details of the transfer are known, so could you please contact the support team? so could you please contact our email [email protected] providing all the necessary information about the withdrawal request so that we can check and help you deal with it. Best regards, The 1xBet Team

user avatar

The depth of betting markets, including niche sports, is impressive, offering unique betting opportunities. In-play betting is particularly well-executed, providing a thrilling betting experience.

The requirements to carry over bonuses can be strict and difficult to enforce, which may put some users off, but this is not a significant problem on the platform.

Dear jeffA, Thank you for your feedback. We are glad you enjoyed our large number of unique betting options. Indeed, each bonus has individual wagering conditions, which adds excitement and interest to fulfill them and win. We always recommend that before you start using a bonus, you carefully read all its terms and conditions on the promotion page, so that the game will be clear and will lead you to win the prize. Best regards, The 1xBet Team

user avatar

Security is top notch, providing a safe betting environment. The platform offers a wide range of payment options designed for a wide audience. I am confident in the safety of my data.

The interface, although comprehensive, can feel cluttered and visually overwhelming, potentially deterring users who prefer a more minimalist approach.

Hello, Thank you for sharing your opinion. We really try to ensure maximum security of game accounts and transfers of all players, and take all possible measures for this, such as verification. For those who wish to use a more minimalistic and simple interface of the site we have developed a simplified lite version of the site, which we recommend you to familiarize yourself with by clicking on the new button in the upper left corner near the site banner. Best regards, The 1xBet Team

user avatar

The mobile app is well-designed, offering a convenient and seamless betting experience on the go. Promotions and bonuses are generous, providing good value to users.

Withdrawal times can vary and some users may experience delays, which can cause frustration. But if you wait a little bit, all the money will come, I have always received everything.

Dear John, Thank you, we are very pleased that you mentioned our promotions, we have both regular promotions and try to provide new ones on the most current events in the world of sports and casino. Realizing the importance of fast transfers, we do our best to provide fast withdrawals. Sometimes delays may be due to congestion on the part of the issuing bank, but usually it does not take more than 24 hours. In case of longer delays, we recommend you to contact our technical support for qualified assistance. Best regards, The 1xBet Team

user avatar

The live streaming feature is a significant advantage, providing an immersive betting experience. The customer support is responsive and helpful, addressing issues promptly.

The account verification process can be time-consuming and discourage new users who want to start betting. Although from personal experience I have not had such problems.

Dear Ravi, Thank you very much, we are trying to expand the number of live broadcasts to as many events as possible, for more comfort. We also realize that the verification process is unpleasant, but it is carried out in order to ensure the safety of the game account and your bank transfers, which increases the level of our service and preservation of your data and money. Best regards, The 1xBet Team

user avatar

The variety of sports and betting options is phenomenal, catering to all sorts of bettors. The odds are competitive, enhancing the potential for profitable bets.

The site can be quite busy and sometimes overwhelming, especially for newcomers who find it difficult to navigate the multitude of options. But in general, there are no problems with it.

Dear Brian, Thanks for your feedback. We are glad that you are satisfied with our extensive betting options. Due to the extensive list of offers of both sports events and casino games, our site may seem confusing for beginners, but our support is always ready to help you understand and find everything you need. Do not hesitate to contact them. Best regards, The 1xBet team

user avatar

1xbet exceeds expectations with its user-friendly design, rapid payouts, and a wide range of betting options. A big thank you for the adrenaline rush and consistently fair odds!

The only disadvantage I noticed is that sometimes the servers hang and the application hangs. But it's clear to everyone that this is due to load, so it's normal.

Hello Cole! Thank you for sharing your positive experience about our company! Your satisfaction and excitement are our top priorities. Rest assured, our technical team is continuously working to optimize our servers and improve the performance of our application to ensure a smoother experience for our users. Please feel free to reach out to us in case of any questions or if you need further information. We wish you luck and successful bets! Best regards, The 1xBet Team

user avatar

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