AskGamblers Quick Overview
Editor’s View
Overall, we have no concerns with the casino and were able to use their site seamlessly. There is a good mix of games, and the games lobby has plenty of options to allow you to find your favourite games. Live chat can be easily found, and we were impressed with how many other support options are available.
- No withdrawal limits
- Excellent selection of payment methods
- No payment fees
- Limited responsible gambling tools
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1xBet Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about 1xBet Casino
1xBet Casino is an online casino and sportsbook offering a variety of top games. For our online casino review, we’ll look at their casino section, but you can visit our sports section in the forum if you’re interested in sports.
You can register directly through our website, and you can use any web or mobile device. The casino can be accessed on most mobile devices and is functional on Android, iOS and Windows devices, so you can easily spin the reels of mobile slots on the go.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at 1xBet Casino
The casino supports a massive selection of payment methods. It’s also a crypto casino accepting a long list of currencies, both fiat and crypto. The other good news is that there are no payment fees.
The casino aims to process withdrawals within 48 hours, but this will depend on the payment method and your verification status. The finance department works 24/7, which means you can also enjoy evening and weekend withdrawals. The casino has also stated that there are no withdrawal limits.
Games at 1xBet Casino
The casino is home to the latest online slots, thanks to a list of gaming providers to keep you entertained. You’ll find the latest progressive jackpot slots, Megaways and exclusive titles. The games lobby is user-friendly, and there are various features to help you filter games to find your favourites. You can also search by provider, and when you’re logged in, you can view your recently played games and save your favourites.
1xBet Casino's assortment of table games includes roulette, blackjack, baccarat and various types of poker. The selection ranges from European Blackjack and American Roulette to Punto Banco and Pontoon.
The video poker section features All American, Aces and Faces, Deuces Wild, Joker Poker, Jacks or Better, Deuces and Joker and a variety of others.
The live casino features the option of gambling against real life dealers. There are blackjack, roulette and baccarat variations to suit all kinds of players and budgets. You can also join rooms with live poker and the latest live game shows.
1xBet Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling, although there are a few features that are currently available through your account. You may need to speak to the casino to discuss setting limits.
However, if you need to take a break, you can self-exclude by emailing the casino.
Customer Support at 1xBet Casino
If you need help, you can contact the casino and one of the fastest options is through live chat, which can be accessed from any page. Initially, you will be met with a chatbot who can answer various questions, or you can speak with a live chat agent.
If you want help outside of live chat, you can email the casino, and the contact details are available in their support section. You can also use their online contact form, and the casino will respond using the email address you have supplied.
You can also contact the casino via WhatsApp, Twitter and over the phone.
Complaints
Read the complaints other players have left for 1xBet Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello! Thank you for our feedback. If you have any question in the future, please contact us as we're always here to assist you with anything you may struggle with. We wish you good luck with the future bets!
Started off decent. But it only got worse with time. I had a few problems that were never resolved. I emailed 1xbet to try and resolve them, to no avail.
You will find many problems here, but they will never solve any of them. They will just say their Terms and Conditions allow them to do what they want. They will also never solve any of your complaints. I ended up stop playing here, because there is no Player protection. Play in a casino that ia safe and offers a good complaint system to solve problems, which is definitely not here
Dear Duarte11, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and regret that the issues you encountered were not resolved to your satisfaction. We understand how important it is to feel supported and protected as a player, and your concerns about complaint resolution and player protection are taken seriously. Please know that we are always working to improve our services and ensure that every issue is addressed. Please send all the details of your situation to us by email [email protected]. If you'd be willing to give us another chance, we’d be happy to review your case in detail. Best regards, The 1xBet Team
This casino is a complete disappointment. Nothing they promised was delivered. Winning is practically impossible, and it constantly feels like everything is rigged against the player. The support team responds very slowly, and the bonuses are just bait with no real benefits.
I keep losing and feel like this is just a way to drain money from players. I feel cheated and won’t be returning. I absolutely do not recommend this casino.
Dear KakysN, Our team is committed to maintaining the highest standards of fairness in the gaming environment, and we greatly value both our customers and our reputation. Furthermore, we want to assure you that 1xbet.com is fully licensed and operates legally. It is managed by ACOM LATIN AMERICA N.V. and adheres to all the requirements of a "fair and safe casino." Our mission is to provide a transparent and equitable atmosphere for all our users. We only partner with reputable software providers in the gambling industry. Additionally, we work closely with gaming regulatory bodies and organizations that license online gambling to ensure compliance with the rules of the respective jurisdictions. If you need further information on this matter, we will be happy to provide it. Best regards, The 1xBet Team
Problems with cashback system
Ruby Status = 9%
I deposit: MYR 37,800
Total Rolling bet: MYR 220,000 up and down but lost all money
So my cash back calculation, how would it be counted as?
Ist MYR 220,000 * 9% = MYR 19,800 or ? but I only receive less than 300 on the cash back.
When I sent email to check, they were not responsive and no one was teaching how the calculations actually work. It is much a scandal as the one in casino/vipcashback page is totally different with the terms and conditions, which creates confusion's and fishy scams!
Hello, dear Askalan, At the Ruby level, VIP cashback is calculated as 9% of the amount lost on bets in proportion to your gaming history. Please note that cashback is not static or cumulative. The cashback amount varies from levels 1-7 according to your gaming activity. For levels 1 to 7, cashback is calculated as follows: (total stakes placed since cashback was last credited - total winnings received since cashback was last credited) x cashback %. However, the cashback amount cannot be negative. In other words, players who make a profit while playing at the casino will not be awarded cashback. Currently, no server errors or miscalculations have been detected, so the cashback should have been correctly awarded. However, to verify your specific situation, we need to identify you. Please contact our support team on the website for a more detailed review. Thank you very much for your feedback. We hope that the situation will be clarified and resolved as soon as possible. Best regards, The 1xBet Team
Slow deposit and withdraw process. Non cooperative customer support. I'm an old user of 1xbet but unfortunately its getting worsen gradually, Here's the latest incident. They give a timeline of 15 min to 3 hours but i have been waiting for 15 hours.
Contacted customer support more than 20 times, provided everything they asked but still nothing...
Dear Mob.zzZ, Thank you for the review, we always appreciate the constructive criticism very much. We understand how important fast and easy transactions are, so we strive to ensure a quick and automated deposit process within a few minutes. Unfortunately, sometimes due to payment system congestion, the transfer may take a bit longer. If the funds do not reach your gaming account within 24 hours, please contact our support team and provide a detailed screenshot of the deposit so we can resolve your issue. We count on your understanding and will continue to improve to eliminate such cases entirely in the future. Best regards, The 1xBet Team
1xBet has an extensive selection of casino games, including live dealer options. The site also offers virtual sports betting for those looking for something different. The bonuses and promotions are generous and help to enhance the overall gaming experience.
The layout of the website can be a bit overwhelming for new users. It may take some time to get used to navigating through all the different sections.
Thank you for your feedback! We're glad to hear that you appreciate our extensive selection of casino games, including live dealer options, as well as our virtual sports betting. We understand that the layout of our website can be overwhelming for new users. Due to the wide variety of services we offer, some players may find it overwhelming. Therefore, you can customize your account settings to remove certain sections. We also offer a very convenient app and a lite version of the website with a more minimalist design and functionality. You can access this by clicking the "new" button next to the main 1xBet banner. Feel free to choose whichever format is most comfortable for you. Thank you for choosing 1xBet, and we wish you continued enjoyment and success on our platform! Best regards, The 1xBet Team
Customer support is responsive but still couldn't help me in my issue. Website looks good and the interface looks good but it would be worth it when i would he able to play the game and get the deposit amount.
I created account on 1xbet and my first deposit is 10,000 PKR. Its been a whole but still i couldn't get the deposit amount in my game account. I contacted support multiple times. First they asked me to give bank Transaction slip but didn't add the amount. When i contacted support they asked me to give account statement. I provided that as well but no luck to get the deposit. Then again they couldn't verify the deposit and asked me to provide call recording with bank's helpline where on call i verify the transaction id, date, time, amount transferred, receivers account title. Even i provided them with the audio recording but still they said it's Sunday maybe amount is stuck or not reflected in receivers account due to holiday. I dont get it when i have provided all the proofs and still support is saying to wait another day so that amount is reflected in receivers account. When support has verified that amount is deducted from my bank account then it's not my headache if receiver has received the amount or not. It looks like a scam and i think i wouldn't get the amount in my game account.
Dear iamaneeque, Thank you for reaching out and sharing your experience. We appreciate your patience and the detailed information you have provided, including the bank transaction slip, account statement, and even the call recording. Our support team has been thoroughly investigating your case to ensure a resolution is reached. It appears that there may have been an issue with the bank's transaction process, which sometimes can result in delays, especially over weekends. However, we understand that this should not be your concern, and we are committed to resolving this for you as swiftly as possible. Please rest assured that your issue is our top priority. We are working closely with our payment processing team and the bank to trace the transaction and ensure that the deposit is credited to your game account without further delay. Thank you for your understanding and continued patience. We will keep you updated on the progress and notify you via email as soon as the deposit issue is resolved. Best regards, The 1xBet Team
there are so many refused withdrawals reported about this casino.
after several successful withdrawals, I was also suspended of my account suddenly and all my balance was locked. they requested documents one after another and didn’t accept some without appropriate reasons.
I think this casino should be avoided.
We're sorry for the inconvenience, but we need a little more detail to sort things out and help you resolve the issue. Can you tell us if you have contacted the support team about this issue? Please contact our specialists at [email protected] so that we can identify you and resolve the situation. Thank you in advance. Best regards, The 1xBet Team
The range of payment options available on 1XBET is diverse, catering to different preferences and needs. Users can choose from traditional methods like credit cards or e-wallets.
Many users have reported issues with depositing and withdrawing funds on 1XBET, including delays and high transaction fees. Improving the payment process is necessary for user satisfaction.
Hello! Thank you for taking the time to provide us with the feedback on the company! We strive to provide a wide range of possible payment methods so that every player can find the best one for easy and fast transfers. In case of any difficulties, our support team is always available and will do everything necessary to help you make a successful transfer, so do not hesitate to contact them with any questions. Best regards, The 1xBet Team
The security measures in place at 1XBET are robust, ensuring that user data is protected and transactions are secure. The platform is encrypted to prevent unauthorized access.
Users have raised concerns about the privacy policy of 1XBET, questioning how their personal information is used and shared. Transparency on this issue is important for building trust.
Thank you so much for your review. The 1xBet management team and its employees take the safety of your personal data and general confidentiality very seriously. We understand the importance of providing security and the methods needed to secure the confidentiality, integrity, and accessibility of information. We store all personal information we receive directly from you in an encrypted and password-protected database stored within our secure network behind active up-to-date firewall software. Our Services support SSL Version 3 with 128-bit encryption. Please feel free to reach out to us in case of any questions or if you need further information. We wish you luck and successful bets! Best regards, The 1xBet Team
1xBet Casino News
Read all news about 1xBet Casino, check for updates and stay tuned for exclusive bonuses.
Delayed payments are common issues players face and sometimes, all it takes is a little nudge from our Casino Complaint Service team for the case to be successfully resolved. A player at 1xBet Casino faced an unexplained delay after requesting $238,000, so they decided to reach out to us, to try to speed up the process.Strong Desire to Solve the ProblemOur member Tigran contacted our support team and submitted a complaint successfully, providing us with all the details we needed. They explained their case, and submitted multiple verification documents to the casino upon their continuous requests.Even after 2 weeks, he received no money and was still waiting for the casino to process the payment.After the $238,000 complaint went live on our site, the team at 1xBet Casino asked for some additional information through our site and from the moment the player provided everything, it was announced that the verification was successful! Multiple Payouts and Happy ResolutionDue to the high amount of money, 1xBet Casino released several smaller amounts and insisted on a player to keep everyone updated. Both the casino and the player have been fully professional throughout the withdrawal process and a few days ago, our player announced that he has managed to withdraw everything to the dime!We wanted to thank both Tigran for his patience and trust in us, as well as 1xBet Casino for their professionalism and staying on top of all the complaints. If you’re facing similar issues, we invite you to check our guidelines and submit a complaint.
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Great service! Efficient, user-friendly, and reliable. Highly recommend for anyone looking for quality and consistency. Really satisfied with the experience!