1xBet Casino
- Gran variedad de métodos de pago
- Enorme catálogo de juegos
- Soporte en español
- Pocas herramientas de juego responsable
Opinión del editor
1xBet es una marca global con mucha trayectoria en el mundo de las apuestas deportivas online. Como es de esperar, su casino online está a la altura y ofrece una enorme cantidad de juegos y métodos de pago.
La experiencia de usuario es buena, pero el diseño del casino no lo es tanto. La versión móvil está relativamente bien, pero la versión de escritorio sigue la estética de los sitios de apuestas deportivas, que suelen lucir un tanto apretados y anticuados. Fuera de eso, casi todo pareciera ser puntos a favor para este casino online.
Información general sobre 1xBet Casino
1xBet es una empresa de origen ruso fundada en 2007. Se trata de una empresa con amplia trayectoria y más de una decena de premios, especialmente por su actividad relacionada con su actividad original: las apuestas deportivas online. En cuanto al casino, este es operado por Caecus N.V., empresa con licencia de Curazao.
A continuación, nuestra reseña de casino de 1xBet analiza todos los aspectos que hay que tener en cuenta a la hora de elegir un casino online, desde la selección de juegos hasta el servicio de atención cliente.
Sigue leyendo nuestra reseña de 1xBet y descubre lo que hace que sea una opción destacada para jugadores de América Latina. Además, te invitamos a leer las revisiones de jugadores de 1xBet para obtener una perspectiva más amplia y completa sobre la experiencia de juego ofrecida por este casino.
Información de pago y métodos en 1xBet Casino
Si hay algo que destaca a 1xBet casino online, es su gran cantidad de métodos de pago para realizar depósitos y retiros de manera conveniente y segura. Esto incluye tarjetas de débito y crédito, billeteras electrónicas (incluso algunas de América Latina, como Mercado Pago), criptomonedas e incluso efectivo.
Más aún, podemos afirmar que hay pocos casinos online que ofrezcan tantas opciones, aunque, por supuesto, la lista precisa depende del país del jugador. Otra ventaja para jugadores locales es que acepta operaciones con algunas monedas de América Latina.
Por otro lado, si bien la mayoría de los métodos de pago están libres de tarifas, es importante tener en cuenta que existen algunas excepciones. Afortunadamente, esas excepciones están claramente identificadas en la página de depósitos.
Por último, en términos de verificación de identidad, 1xBet es bastante estricto. El casino se reserva el derecho de solicitar documentos KYC (documentos de identidad, certificados de domicilio, titularidad de métodos de pago, etc.) después de realizar cierta cantidad de transacciones, como retiros o depósitos que suman por encima de un cierto monto. Esto se hace con el fin de evitar el lavado de dinero y de garantizar la seguridad y protección de los fondos de los jugadores.
Atención al cliente en 1xBet Casino
Otra razón por la que se destaca 1xBet es por ofrecer un servicio de atención al cliente de alta calidad. Si bien el casino tiene presencia en decenas de países, ofrece soporte en español para atender las necesidades de los jugadores de habla hispana. Esto asegura que los usuarios de América Latina puedan comunicarse fácilmente con el equipo de soporte en su idioma nativo, al igual que ocurre con otros casinos mexicanos y del resto de la región.
Además, el servicio de atención al cliente está disponible las 24 horas del día, los 7 días de la semana. Las formas de comunicarse son tres: a través de un número de teléfono dedicado para cada país, correo electrónico y un chat en vivo.
Para escribir esta reseña probamos el servicio de chat en vivo y primero fuimos atendidos por un bot de atención al cliente. Sin embargo, al hacer la consulta en español, inmediatamente fuimos derivados a un agente humano de habla hispana y obtuvimos nuestra respuesta en menos de 5 minutos.
Juegos en 1xBet Casino
El casino 1xBet ofrece una amplia gama de juegos y navegar por esa vasta biblioteca es sencillo gracias a funciones como la capacidad de marcar tus juegos favoritos y una sección de juegos jugados recientemente. Además, el casino ofrece opciones de filtrado y búsqueda que permiten a los jugadores explorar la colección de juegos por proveedor, tipo de juego, características especiales, nombre, temática y más.
Una característica especialmente útil es la posibilidad de probar los juegos en modo demo, lo que permite a los jugadores familiarizarse con los juegos y sus mecánicas sin arriesgar fondos reales.
La experiencia de juego en el casino 1xBet es consistente tanto en la versión de escritorio como en la versión móvil. Al mismo tiempo, el casino pone a disposición aplicaciones para celulares Android e iOS (ambas bien puntuadas), aunque descargar la app de 1xBet no es requisito debido a que se puede acceder al casino directamente desde el navegador del dispositivo.
Compromiso de 1xBet Casino con el Juego Responsable
Aunque 1xBet muestra cierto compromiso con el juego responsable, algunos jugadores pueden sentir que se podrían hacer más esfuerzos en esta área. En particular, las herramientas disponibles para ayudar a los jugadores a controlar su juego son limitadas. Actualmente, el casino solo ofrece la opción de establecer un límite al monto máximo de apuesta y la posibilidad de autoexclusión. Sin embargo, estas herramientas deben solicitarse a través del servicio de atención al cliente y no pueden configurarse directamente desde la cuenta del usuario.
La falta de opciones de autocontrol directamente accesibles desde la cuenta del usuario puede resultar inconveniente para algunos jugadores que desean gestionar su juego de manera más directa. Al mismo tiempo, sería beneficioso implementar herramientas adicionales, como límites de tiempo de sesión o herramientas de seguimiento de historial de juego, para mejorar aún más su compromiso con el juego responsable y la seguridad de los jugadores.
Veredicto final sobre 1xBet Casino
1xBet es un casino online que los jugadores de América Latina deben probar. Con una amplia gama de juegos, métodos de pago convenientes y soporte en español, 1xBet se destaca entre nuestras reseñas de casinos online.
Además, los usuarios nuevos pueden acceder a un bono de bienvenida con su primer depósito, el cual otorga el 100 % + 30 Giros Gratis para la tragamonedas Reliquary of Ra, una tragamonedas creada por la premiada desarrolladora Barbara Bang.
En cuanto al soporte al cliente, los jugadores pueden estar seguros de recibir asistencia rápida y útil a través de múltiples canales, incluido un chat en vivo en español.
Al mismo tiempo, la experiencia del usuario es fluida y satisfactoria, especialmente en dispositivos móviles. La versión de escritorio presenta un diseño mejorable, ya que se ve algo apretado y anticuado.
Recomendados por expertos
Revisiones de los jugadores
On 9 in April 2024, I attempted to deposit $100 into my 1xbet account using my debit card. The transaction showed as "Failed" on the 1xbet platform, but the money was successfully debited from my bank account. My bank has confirmed that the payment was processed successfully on their end and the funds were transferred to 1xbet or their payment processor.
I have contacted 1xbet customer support multiple times over the past several months through live chat and email. Each time I provided my bank statement showing the $100 debit, transaction reference number, and screenshots proving the deposit failed on their platform. However, the support team consistently sends automated responses asking for "bank transfer receipt" even though I repeatedly explained that I paid by debit card, not bank transfer. They ignore the evidence I provide and continue sending irrelevant automated messages.
I am simply requesting that either the $100 be credited to my 1xbet account or refunded to my bank account. I am not seeking any compensation beyond recovering my own money. I have provided all necessary documentation including official bank statements, transaction references, and screenshots from both my bank and 1xbet account. This is my first dispute with 1xbet after using their service without issues previously. I hope AskGamblers can help mediate this situation as direct communication with 1xbet has been completely unhelpful.
ID: 474298983
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Financial services & Customer Support
It's second time I have neither received deposit in my gaming account not have i received momey back in my bank account.
Firstly, it happened on 19th of August via a certified third party of 1xbet but due to minimal amount i let it go. Now again from Casino's dire t deposit link i sent amount on 25th sep but nothing yet
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We would like to emphasize that we always treat our players with great respect and we are always only for fair and transparent play.
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Their options, they have nice options and good odds, but winning huge comes with a lot of withdrawal issues. At the end of the day, you gamble your winnings or get frustrated and abandon retrieving your funds
I got restricted from placing bets I contacted your customer care she assured me I won't have any issues in withdrawing, but I can no longer place bets. I was able to withdraw some yesterday, won a previously staked game, first they denied me OTP, restarted my phone, thinking it's a glitch, came back and see I have been locked out. I don't have a problem with that, but why block my account with my deposit inside? That's very unfair. They should have let me carry my deposit back if they didn't want me staking. You stopped me from staking, also collected my money, that's theft, it's a new account. The deposit was very easy and stress-free, not much information needed, and time to withdraw. I have been having migraines since yesterday. Your email is very ineffective and poor. I don't know if it's a deliberate attempt to discourage victims from retrieving their funds, on 3 occasions no reply. Since June no reply 3 months now. I had a recent issue, my account got closed with a deposit inside since Monday no reply. I messaged them today 4 am today, no reply. For a company like 1xbet it costs nothing to have an effective block team with swift responses. This is intentional
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My experience was terrible. I deposited 200,000 DZD (User ID: 1444293139, Inquiry ID: 9517057), but only 20,000 DZD was credited. I provided all the proof, yet after many days, I keep getting the same automatic replies. This delay and lack of transparency are unacceptable. I will escalate this further if not resolved soon.