1xBet Casino

Hola, mi nombre es Walter (ID JUGADOR EN 1XBET N° 1025043081).

Escribo esta queja porque hace 22 días que estoy lidiando con esta empresa. El 1/7/2025 he intentado depositar en pesos argentinos el equivalente a más de mil dólares, a través de una transferencia por mercado pago al CBU de un agente de pagos registrado como "City Movil S.A.", empresa argentina cuyos datos me indicó 1XBET en el método de pago. Al haber sido una operación que superaba el límite por transacción, el depósito nunca se realizó, por lo que inicié el reclamo a las 6 horas como me comunicó el servicio de soporte (ticket N° 6075168).

Desde dicho momento, sigo sin percibir mi dinero. Ante mis distintas consultas, me enviaron múltiples respuestas automáticas y los agentes de soporte me cortan las comunicaciones o me responden evasivamente.

Soy cliente desde hace bastante tiempo y nunca he tenido un problema con ellos, incluso habiendo ganado bastante dinero (con los retiros correspondientes). Sin embargo, en esta oportunidad noté algo distinto durante todo el proceso de reclamo.

En síntesis, recibí una desatención total y mecanismos de dilatación del tema, proponiendo plazos cada vez mayores para su resolución.

Soy abogado matriculado en CABA (Argentina), estoy analizando iniciar las acciones administrativas y judiciales pertinentes contra la empresa que operó como agente de cobro.

En lo que respecta a 1xbet, una demanda colectiva en la jurisdicción donde se encuentra registrada y goza de licencia, ya que he notado en los diversos portales y redes sociales, múltiples denuncias efectuadas por usuarios de argentina acerca de esta empresa.

NUNCA deben trasladar a los clientes, los problemas operativos que tienen con las empresas locales y mucho menos robarles su dinero.

Necesito que la empresa resuelva este problema en las próximas horas y proceda a devolver mi dinero. Sino me veré obligado a impulsar las medidas mencionadas.

Mi ID de juego es 1006574009. Realicé un retiro el 06/05/2025. Hoy 22/05/2025, no lo he recibido. en las solicitudes indican que el tiempo máximo son 5 días.

Escribí al soporte y me generaron unas solicitudes que adjunto [4771772 4771777 4771786 4771797 4771803 4771815 4771822 4771826 4771830].

Después de eso, pasaron varios días y nada. e llamado y contactado a soporte y solo me dicen que espere, en la primera llamada me indicaron que espere 3 dias (esto fue después de los 5 dias maximos) y luego de esos 3 días volví a llamar y me dijeron en 2 días ya debe tener su retiro en su cuenta.

Hoy llame y me dicen que debo esperar un tiempo indeterminado...no me dan solución. cabe destacar que ya e realizado muchos retiros anteriormente con el casino y nunca me había pasado esto.

Dear AskGamblers Team,

I am submitting a complaint against **1xBet** regarding a deposit that was deducted from my bank account but never credited to my casino balance.

**Player details:**

- Casino: 1xBet

Player ID: 803176925

**Deposit information:**

- Date and time of deposit: January 28, 2026 at 20:38

- Deposit amount: 4000 DZD (Algerian Dinar)

- Payment method: Baridi Mob

- Transaction reference / ID (if you have it): 010114565561

**Description of the issue:**

On January 28, 2026 at 20:38, I made a deposit of 4000 DZD using Baridi Mob. The amount was successfully deducted from my bank account (I have proof of the deduction / transaction receipt from Baridi Mob and my bank statement).

However, the money has **never appeared** in my 1xBet account balance.

The deposit is missing for more than 10 days now.

**Communication with 1xBet support:**

I contacted 1xBet support immediately after the issue occurred.

For the past 10 days they have been replying with the same message: "We are reviewing the issue" / "The matter is under review" — but there has been **no progress, no update, and no solution** until today.

**Attached evidence:**

- Screenshot / receipt from Baridi Mob showing the successful payment of 4000 DZD to 1xBet on January 28, 2026 at 20:38

- Bank statement showing the deduction of 4000 DZD

- Screenshots of my 1xBet account balance (showing 0 DZD added from this deposit)

- Screenshots of all conversations with 1xBet support (including their repeated "under review" replies)

I kindly request your urgent assistance in contacting 1xBet to:

1. Credit the missing 4000 DZD to my account, or

2. Refund the full amount back to my original payment method.

This is a clear case of a missing deposit and unacceptable delay from the casino.

Thank you very much for your help.

Best regards,

I am writing to follow up on my unresolved deposit issue regarding a ₹25,000 UPI payment that was successfully transferred from my bank account, but was later shown as “Declined” in my 1xBet account.

On 23 January 2026, I completed the UPI transaction successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully. However, after the payment, the deposit order in my gaming account was marked as declined, and the amount has neither been credited to my 1xBet account nor refunded back to my bank account.

I have already raised a payment query in your system, details of which are mentioned below, and have attached the bank transaction proof as requested.

Transaction & Payment Query Details:

Player ID: 1425176821

Query Number: 12240036

Amount: ₹25,000 INR

Payment Method: UPI QR

Transaction Date & Time: 23/01/2026, 21:01

Bank: Kotak Mahindra Bank

Recipient Name: Orien Sales

Agent UPI ID: crystaonlinestorepayspl@nsdlpbpay

UPI Transaction ID: 602323957539

Kotak Transaction ID: K811T723ccb044235415f8cce10f38c29d3

Your response on the payment query states that I need to wait 14 banking days. I would like to highlight that UPI transactions are instant, and in cases where a transaction fails, the amount is usually reversed automatically within 72 hours. Since the bank has confirmed a successful transfer, the funds should either be credited to my gaming account or returned to my bank account.

At present, the amount is stuck without any clear status, which is concerning. I kindly request you to please recheck this transaction with your payment provider/agent and provide a clear resolution.

I request one of the following at the earliest:

Credit the deposited amount of ₹25,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

Thank you for your assistance. I look forward to your response.

Kind regards,

< full name removed >

Hello Ask Gamblers Team, I am filing a formal complaint against 1xbet Casino.

Date of complaint: January 30, 2026

Operator: 1xbet

User ID: 1303119287

Total waiting time: Over 100 hours

To the Dispute Resolution Team,

I am filing this formal complaint against 1xbet for failing to credit a deposit I made on January 25, 2026, despite my full cooperation and submission of all required documentation.

Sequence of events:

January 25, 11:20 PM: I deposited 9.95 Jordanian Dinars via Zain Cash (UWallet).

January 26, 12:07 AM: The finance team officially responded via email, stating, "The required information is complete," and confirmed that the request had been sent for processing.

January 26, 10:19 PM: A support representative named "Majd" claimed that processing could take up to 11 days, contradicting their previous promise of a maximum processing time of two hours.

January 28, 1:12 PM: After 48 hours of silence, I received a generic apology attributing the delay to "a high volume of requests."

January 30, 1:58 AM: I sent a final warning because my balance was still 0.00 Jordanian Dinars.

The core issue and evidence of misconduct:

Contradictory statements: On January 26, they confirmed that the information was "complete." However, support staff later provided conflicting timeframes: 2 hours and 11 days.

Evasive support: The live chat staff ("Abd" and "Majd") refused to provide a specific timeframe, offering generic and unhelpful answers and ignoring the screenshots provided.

Delayed processing of funds: Five days have passed since a simple transaction in my mobile wallet. This is a clear violation of fair play and financial transparency practices.

Evidence provided:

I have attached a comprehensive PDF file containing:

The original transaction receipt (ID: 3922885286038).

An email from 1xbet confirms that all data is complete.

Screenshots from live chat sessions show the support team's refusal to resolve the issue.

Proof of a balance of 0.00 Jordanian Dinars dated January 30th.

I request your immediate assistance in investigating this case, ensuring my funds are credited to my account, and holding the operator accountable for this unacceptable delay.

I have been a registered member of 1xBet for over 10 years and have been depositing funds regularly during this entire period. I am also a Casino Ruby VIP member, yet my long-term loyalty and VIP status have been completely ignored.

On 04 January 2026, I made a deposit to my 1xBet account. However, the amount was credited incompletely. Since then, I have been contacting customer support repeatedly, but for 11 days I have only been delayed, ignored, and treated in an unprofessional and dismissive manner. No clear explanation or resolution has been provided.

Despite this unresolved issue, on 13 January 2026, I made another deposit in good faith. This time, none of the funds were credited to my account at all, and the same so-called “investigation process” immediately started again, exactly like the previous case.

What is most concerning is that:

Customer support shows no seriousness or accountability

There is no transparency regarding the status of my funds

I am repeatedly told to “wait” without any concrete updates or timelines

My 10-year membership and Casino Ruby VIP status appear to have absolutely no value

It is unacceptable for a betting company of this scale to mishandle deposits and keep players’ funds in limbo for days while providing no meaningful support. At this point, my trust in 1xBet has been seriously damaged.

I am requesting:

Immediate crediting or refund of both deposits

A clear written explanation of what went wrong

Proper accountability from 1xBet regarding deposit handling

If this matter is not resolved urgently, I will proceed with further escalation on other complaint platforms and, if necessary, to the relevant licensing authorities.

I've made a deposit of 25,000 BDT on 18 November 2025 at 8:23 pm using their bKash deposit method.

A few times later, it showed that my deposit request had failed.

I'm trying to contact them Via live chat and email, but I have got no solution from them.

I have provided them with everything that they asked for, but I never got my deposit back.

Every time I asked them for help on support chat, they gave me false hope. One time, they asked me to open a Payment Inquiry, which I did. After a few days, they said that I just have to open another deposit request, but I don't have to make any payment, just give me the old transaction ID on the new deposit request, and I will get the deposit back on my account, which I did. But it failed again.

Then again, I asked them what I should do next.

Since then, they are saying that my case is still under inquiry and it will be solved within 3 to 4 hours, but it's been more than 30 days, and I have got no solution.

Now, if I ask them about my deposit, they give the same vague answer and close the chat immediately. Please help me on this matter.r I have a screenshot and a video recording for deposit proof.

Thank you