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1xBet Casino

Our Rating CasinoRank
2.2/10
CasinoRank
Player Rating 369 reviews
Complaint Response 467 complaints
2 days avg. 467 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino and were able to use their site seamlessly. There is a good mix of games, and the games lobby has plenty of options to allow you to find your favourite games. Live chat can be easily found, and we were impressed with how many other support options are available. 

What we like
  • No withdrawal limits
  • Excellent selection of payment methods
  • No payment fees
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


1xBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://1xbet.com/
Established
2007
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
Arabic, Azerbaijani, Bulgarian, Portuguese, Chinese, German, Danish, English, Spanish, Finnish, Estonian, French, Greek, Hebrew, Croatian, Hungarian, Georgian, Armenian, Indonesian, Italian, Japanese, Korean, Hindi, Lithuanian, Latvian, Macedonian, Norwegian, Filipino, Polish, Romanian, Serbian, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian, Uzbek, Thai, Albanian, Icelandic, Kazakh, Malaysian, Vietnamese
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Mobile Apps
Android, IOS

General Information about 1xBet Casino

1xBet Casino is an online casino and sportsbook offering a variety of top games. For our online casino review, we’ll look at their casino section, but you can visit our sports section in the forum if you’re interested in sports. 

You can register directly through our website, and you can use any web or mobile device. The casino can be accessed on most mobile devices and is functional on Android, iOS and Windows devices, so you can easily spin the reels of mobile slots on the go.

StallCation

Complaints

Read the complaints other players have left for 1xBet Casino. Learn more about complaints.

Show all complaints
Trying to withdraw for more than three weeks

I am submitting this complaint against 1xBet regarding the unjustified withholding of my funds and an excessively long account verification process.

For more than three weeks, I have been trying to withdraw a balance of $97 USD. Since then, my account has been under verification.

I have fully complied with all requested requirements multiple times, including:

- ID document

- Selfie verification

- Deposit receipts

- Bank statement (latest available)

Despite providing all the requested documents, I continue to receive only automated responses with no clear explanation, no specific status, and no estimated timeframe for resolution.

Important points:

- All deposits were made legitimately through an authorised agent using multiple small transactions.

- All requested documents have been submitted correctly.

- There are no pending requirements from my side.

Current situation:

- My withdrawal is still blocked

- My account verification has not been completed

- I receive repetitive automated responses

- No clear resolution or timeline has been provided

This situation constitutes an unjustified withholding of funds and poor customer support.

I kindly request:

1. Immediate completion of my account verification

2. Immediate release of my funds

3. A clear and non-automated response regarding my case

All supporting evidence has been prepared and is attached (PDF with full documentation).

Account details:

User ID:1601754527

Registered email: <removed>

I expect a prompt and fair resolution.

cart-pointer
77h left
$97
Unjustified delay in the withdrawal of 238000 usd
Good day!

The casino 1xbet is delaying the payout of a large sum that I honestly won on March 11, 2026 (I played through their official 1xbet mobile application).

My account ID is: 1043305009

I have been registered with this casino since 2024. Before this situation, smaller winnings (up to half a million rubles) were withdrawn without problems and very quickly.

Now, the winnings amount to 20 million rubles (~$238,000), and my withdrawal requests are being declined due to additional verification (request for documents).

Since March 11, 2026, the casino has been endlessly requesting various documents, which I have been sending. After that, the casino asks for a new document. As of today, March 25, 2026, they have requested my ID card, and the day before yesterday, my birth certificate. I have provided all documents (also sent at their request: passport (again) and a selfie with it, utility bill, residence permit. They also asked for a driver's license, but I have never obtained one, so it is impossible to provide it.

Honestly, I am tired of waiting for a verification that has been ongoing for 2 weeks. I myself offered to initiate a real-time video verification for my verification and to inform me of a possible date and time for the video check, as well as to provide a complete list of documents required for the verification. However, I have not received a specific response to this proposal.

I have nothing to hide. I know for sure that I am an honest player, I do not have multiple accounts, and I made payments on the site from my bank card.

I suspect that the delay is due to them hoping I will spend this winning. However, I am a responsible person and have good self-control. I will definitely not play until my winnings are withdrawn, otherwise, what's the point.

I kindly ask the esteemed Administration of the project to help me achieve justice in receiving my winnings.
cart-pointer
50h left
$238000
10000 INR Deposit not credited into gaming account

I'm a Diamond  1XBET user and been actively using this platform for over 4 years pretty much every day,and it's the 3rd time this type of issue has happened to me

On 12 March 2026, I made a UPI transaction of 10000 INR successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully.

However, after the payment, the deposit didn't appear into my 1Xbet gaming account so i contacted the the customer support and they asked me screenshot shots of the transaction which i  provided to them and they raised me a payment query ticket.


Transaction & Payment Query Details:

  Ticket Query no - 14167463

Player ID - 694661759

Amount: ₹10,000 INR

Payment Method: UPI QR

Transaction Date & Time: 12/03/2026, 3:34 pm IST

Bank: Kotak Mahindra Bank

Recipient Name: Ijaj Ahmed Barbhuiya

Agent UPI ID: ijajahmed9101@indianbk

UPI Transaction ID(UTR): 201774405151

Kotak Transaction ID: S37586398


I contacted the customer support through call and text multiple times to which they say the same things repeatedly "you will receive a response within 1-3 days " but it's now over 4 days and i haven't received any response of my payment query

I request one of the following at the earliest:

Credit the deposited amount of ₹10,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

If this issue doesn't get's resolved then I'll leave this casino indefinitely


Thank you for your assistance. I look forward to your response.

staus Resolved
₹10000

Complaint Statistics

Resolved 356
Avg. Amount $ 2,308
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
8/10 369 reviews

Top reviews from our players

The range of payment options available on 1XBET is diverse, catering to different preferences and needs. Users can choose from traditional methods like credit cards or e-wallets.

Many users have reported issues with depositing and withdrawing funds on 1XBET, including delays and high transaction fees. Improving the payment process is necessary for user satisfaction.

Hello! Thank you for taking the time to provide us with the feedback on the company! We strive to provide a wide range of possible payment methods so that every player can find the best one for easy and fast transfers. In case of any difficulties, our support team is always available and will do everything necessary to help you make a successful transfer, so do not hesitate to contact them with any questions. Best regards, The 1xBet Team

user avatar

The security measures in place at 1XBET are robust, ensuring that user data is protected and transactions are secure. The platform is encrypted to prevent unauthorized access.

Users have raised concerns about the privacy policy of 1XBET, questioning how their personal information is used and shared. Transparency on this issue is important for building trust.

Thank you so much for your review. The 1xBet management team and its employees take the safety of your personal data and general confidentiality very seriously. We understand the importance of providing security and the methods needed to secure the confidentiality, integrity, and accessibility of information. We store all personal information we receive directly from you in an encrypted and password-protected database stored within our secure network behind active up-to-date firewall software. Our Services support SSL Version 3 with 128-bit encryption. Please feel free to reach out to us in case of any questions or if you need further information. We wish you luck and successful bets! Best regards, The 1xBet Team

user avatar

My deposit amount not received for more than 4 days. No proper response. I'm from India, amount 10,000 rs. Why is your accounting teams worst, please tell me, I'm so frustrated. So please check and deposit or refund.

Hello! Thank you for our feedback. We would like to clarify the situation with transfers: we usually perform all necessary actions for crediting and withdrawal of funds within a couple of minutes to an hour. However, unfortunately, we cannot influence the regulations and speed of payment processing by the payment systems themselves. The most common reasons for the delay of transfer are erroneous data entered by customers when making an application or transfer, as well as the performance of the banks themselves. Therefore, we sincerely hope for your understanding. We will continue to try to minimize any difficulties in transfers to zero. Best regards, The 1xBet Team

user avatar

The customer support team at 1XBET is knowledgeable and responsive, providing assistance in a timely manner. The live chat feature is convenient for getting instant help.

Some users have experienced challenges with the customer support team, including delays in response times and difficulty in resolving issues. I think these are isolated cases

Thank you so much for your review. We strive to maintain our high standards of service by providing customer support 24/7/365, addressing each issue in detail until it is fully resolved. Normally the first response should be within 5 minutes, but unfortunately there are force majeure circumstances when the workload is increased and our staff may need a little more time to respond to each incoming request on a first-come, first-served basis. We hope for our customers' understanding and patience. If you have any questions or suggestions, we are always happy to hear from you. Best regards, The 1xBet Team

user avatar

A live betting plus here is exciting and allows users to place bets during a game or event. The odds are constantly updated, providing a thrilling experience for users.

The live betting interface can be overwhelming for new users, with multiple options and updates happening simultaneously. Some users have reported issues with placing bets quickly.

We are very glad to hear such words towards our support. We will continue to keep the level of our service high only by improving it. As the satisfaction of our customers is a priority and therefore we give every request our full attention. If you have any difficulties with understanding the functionality of the site, please do not hesitate to contact our support live chat, we are available around the clock to help you with any question. Best regards, The 1xBet Team

user avatar

The variety of sports available for betting is impressive, with options ranging from popular sports like football and basketball to niche sports like table tennis and darts.

Some users have complained about the lack of betting options for certain sports events, especially for smaller leagues or tournaments. Overall, I don't see any negatives with this resource.

Thank you so much for choosing us. It is a pleasure that our customers remain impressed by the extensive range of betting options and enjoy the game. We are constantly updating and offering all kinds of events, from the most large-scale to regional, to suit the tastes of all players and will continue to follow all current events on a daily basis. We wish you success and new winnings. Best regards, The 1xBet Team

user avatar

The welcome bonus offered by 1XBET is generous and provides a great incentive for new users to sign up. The promotional offers for existing customers are also attractive.

The terms and conditions for bonuses can be confusing and difficult to understand. Some users have reported not receiving their bonus funds as promised.

Thank you so much for your review. We are very happy that you like our bonus offers. We strive to provide a wide and interesting loyalty program for our players starting with welcome bonus, VIP cashback and tournaments from different providers. It is really important to follow the list of all terms and conditions of the promotion for an exciting and fair game for all players, so we strongly recommend you to familiarize yourself with the whole list of terms and conditions of the promotion on its page in the PROMO section and we assure you that the process will become clear and easy. Thank you for choosing us. Best regards, The 1xBet Team

user avatar

1XBET offers a wide range of betting options, including sports, casino games, and live betting. The odds are competitive and the user interface is easy to navigate. Customer support is responsive and helpful.

The withdrawal process can be slow at times, and there are limited payment options available. Some users have reported issues with account verification.

Thank you so much for sharing your experience. We are pleased to hear that the interface of our platform is easy for you to navigate and that you are satisfied with our variety of offers. We understand the importance of quick and easy transactions, which is why we continuously put all our efforts to ensure a positive experience with every payment. This includes verification as part of ensuring safe and fair use of the platform. If you have any other feedback or suggestions, please feel free to share them with us. Best regards, The 1xBet Team

user avatar

I can't see a positive point, due to the fact that they cheated on me, so far the interface is good, but it leaves something to be desired when it comes to payment, when you win 1xbet does everything it can to avoid paying you

I won a bet worth 4152 reais, the 1xbet casino denied me the payment, they asked me for a medical report and I sent it, but without success the casino did everything not to pay me, I just want to receive my money, as I have already sent all the requested documents, and it has been 6 months and the 1xbet casino does not want to pay me.

Dear Ivan, We are sorry to hear about this and would like to help you deal with the situation. Please contact us at [email protected] with your game account number so that we can check and clarify this case. We assure you that there is no intention to cheat customers and we strictly follow the rules of the company and regulatory bodies in all our actions. If there is an error on our part, we will definitely correct it, but for this we need details from you to check everything thoroughly. Thank you very much for your attention, we look forward to your letter. Best regards, The 1xBet Team

user avatar

The betting scoreboard is easy to understand and use even for beginners. The transparency of the odds and potential winnings is commendable, as are the odds themselves, which are often very favourable.

The platform may lack detailed guides or handbooks for new bettors, which can be a barrier to understanding some complex betting options, but overall there is nothing complicated about it.

Hello, Thank you, we are pleased to know that you like our site and its functionality. We provide a lot of information freely available to all users in the "about us" section, such as instructions for beginners on "how to bet": https://1xbet.com/en/information/howbet. Also in the "TERMS AND CONDITIONS" section you can find explanations of all sports betting, promotions and any other offers like advance betting or what an accumulator bet is. And our support is always ready to help and provide information on any question you may have, don't hesitate to contact them. We are always happy to help. Best regards, The 1xBet Team

user avatar

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