1xBet Casino

Unjustified delay in the withdrawal of 238000 usd

₹1000

Good day!

The casino 1xbet is delaying the payout of a large sum that I honestly won on March 11, 2026 (I played through their official 1xbet mobile application).

My account ID is: 1043305009

I have been registered with this casino since 2024. Before this situation, smaller winnings (up to half a million rubles) were withdrawn without problems and very quickly.

Now, the winnings amount to 20 million rubles (~$238,000), and my withdrawal requests are being declined due to additional verification (request for documents).

Since March 11, 2026, the casino has been endlessly requesting various documents, which I have been sending. After that, the casino asks for a new document. As of today, March 25, 2026, they have requested my ID card, and the day before yesterday, my birth certificate. I have provided all documents (also sent at their request: passport (again) and a selfie with it, utility bill, residence permit. They also asked for a driver's license, but I have never obtained one, so it is impossible to provide it.

Honestly, I am tired of waiting for a verification that has been ongoing for 2 weeks. I myself offered to initiate a real-time video verification for my verification and to inform me of a possible date and time for the video check, as well as to provide a complete list of documents required for the verification. However, I have not received a specific response to this proposal.

I have nothing to hide. I know for sure that I am an honest player, I do not have multiple accounts, and I made payments on the site from my bank card.

I suspect that the delay is due to them hoping I will spend this winning. However, I am a responsible person and have good self-control. I will definitely not play until my winnings are withdrawn, otherwise, what's the point.

I kindly ask the esteemed Administration of the project to help me achieve justice in receiving my winnings.

54h left

$238000

Withdrawal Stalled Account Frozen for 7 Days Despite Submitting ID Medical Certificate

I am writing to request mediation regarding a withdrawal issue and account restriction with 1xBet.

1. Account Info:

* Player ID: 1584665487

2. Case Timeline:

* I requested a withdrawal, but it was rejected for additional verification.

* My account is currently restricted/frozen, and I cannot access my funds.

* I submitted all requested documents, including my ID, Passport, and an official Medical Certificate (to prove I am not a gambling addict) as specifically demanded by the operator.

* All documents were submitted 7 days ago.

3. The Problem (Repetitive Stalling): Since submitting the documents, I have received no progress. I have contacted them multiple times via live chat and email, but I keep receiving the exact same automated response: "Please wait, your case is under review." Even my detailed emails asking for a specific timeline are ignored with the same scripted reply. This is a clear stalling tactic.

4. My Goal: I have fulfilled even the most extreme verification requirements (ID and Medical Certificate). I request 1xBet to stop sending repetitive template answers, immediately unfreeze my account, and allow my withdrawal to be processed.

Account restricted and funds blocked

$14700

I am filing this complaint against 1xBet regarding my account (Player ID:sent to the casino ), which has been restricted and my funds have been blocked for over [30] days.

I have already completed all the necessary verification steps and submitted all requested documents to the Security Department as per their instructions. However, despite my repeated attempts to contact them via email ([email protected] and [email protected]), I have received absolutely no response or update. Even my affiliate partner manager has been unable to provide a clear resolution, stating they cannot assist with security matters.

It is extremely frustrating to have my legitimate funds held without any communication or valid reason. I have followed all terms and conditions, and yet I am being ignored by their support team.

I am requesting AskGamblers to intervene and help me get a clear response from 1xBet regarding the status of my account and the withdrawal of my funds.

Supporting Evidence: I have attached screenshots of my account status, the documents I submitted, and the emails I sent to their security department which remain unanswered.

83h left

৳280043

Withdrawal marked as successful but amount credited in bank account

Dear AskGamblers Support Team,

I am writing to formally raise a complaint regarding a withdrawal issue that remains unresolved.

I made a withdrawal request of ₹3800 on 15/03/2026. The transaction status was updated as “successful” on 16/03/2026. However, the amount has still not been credited to my bank account as of today.

Gaming Account Details:

Account Number: 972522531

I have already raised a support ticket with the platform, but it was closed without any proper resolution. Additionally, I have contacted chat support multiple times, but I am only receiving generic responses without any clear explanation or progress on my issue.

For your reference, I have attached the following documents:

Bank statement showing that the amount has not been credited

Screenshots of chat conversations with support

I kindly request you to investigate this matter and assist me in resolving it at the earliest. Please ensure that the issue is properly reviewed and the pending amount is credited to my account.

Transaction Details:

Amount: ₹3800

Withdrawal Request Date: 15/03/2026

Status Updated: 16/03/2026 (Marked as Successful)

I look forward to your prompt response and resolution.

Thank you for your support.

10000 INR Deposit not credited into gaming account

₹3800

I'm a Diamond 1XBET user and been actively using this platform for over 4 years pretty much every day,and it's the 3rd time this type of issue has happened to me

On 12 March 2026, I made a UPI transaction of 10000 INR successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully.

However, after the payment, the deposit didn't appear into my 1Xbet gaming account so i contacted the the customer support and they asked me screenshot shots of the transaction which i provided to them and they raised me a payment query ticket.

Transaction & Payment Query Details:

Ticket Query no - 14167463

Player ID - 694661759

Amount: ₹10,000 INR

Payment Method: UPI QR

Transaction Date & Time: 12/03/2026, 3:34 pm IST

Bank: Kotak Mahindra Bank

Recipient Name: Ijaj Ahmed Barbhuiya

Agent UPI ID: ijajahmed9101@indianbk

UPI Transaction ID(UTR): 201774405151

Kotak Transaction ID: S37586398

I contacted the customer support through call and text multiple times to which they say the same things repeatedly "you will receive a response within 1-3 days " but it's now over 4 days and i haven't received any response of my payment query

I request one of the following at the earliest:

Credit the deposited amount of ₹10,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

If this issue doesn't get's resolved then I'll leave this casino indefinitely

Thank you for your assistance. I look forward to your response.

Missing win on Stormforged Round ID 25818305419

₹10000

Hello,

I am reporting a dispute regarding a winning bet that was never credited to my account balance.

On March 7, 2026, I won 20.56 USD on the slot Stormforged (Hacksaw Gaming). I have the official Round ID: 25818305419.

I have contacted 1xbet live support and email support multiple times over the last 9 days. They keep telling me to 'wait for an email' that never arrives. I have provided them with technical logs and screenshots from the provider's server showing the win was successful, but they still refuse to credit my funds.

My Player ID: 732727723

Amount: 20.56 USD

I am asking for the manual credit of my winnings. I have attached all the necessary proof (screenshots of the game logs and my conversation with the support) to this complaint.

Thank you for your assistance.

$20.56

Complaint Statistics

Resolved 356

Avg. Amount $ 2,308

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Stavros93

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I waiting for my withdrawal for 20 day now. So far I can not say anything good about this casino. If I get my withdrawal they maybe deserve 5 stars of 10.

NATAN87

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The past week I had some delays with one of my deposits. It was rejected by my payment operator. I contacted to the 1xbet customer care with this issue and takes some time to solve it.

Max089

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Have a nice experience with this casino. Payment always credit on time and the odds are hot 🔥 I also recommend to connect VIP account. It has many benefits and loyal support service.

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ELLIS25

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In the beginning I faced with the problem regarding login into the account. The authentication code doesn't work. So, it was difficult for me to find the correct email address for the support.

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