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Casino Complaints

VISA Withdrawal Issues

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By Patrick D.
2 days ago

I am an existing 1xBet customer and have successfully withdrawn funds via my Visa card in the past without issue. Since 24 August 2026, all withdrawal attempts to my Visa card have failed. When I contacted 1xBet support, I was told this is due to a "technical issue" affecting Visa withdrawals, but no timeframe for resolution was provided.


I do not have an alternative withdrawal method linked to my account, and 1xBet's stated policy requires withdrawing via the same method used to deposit. I requested that support either provide a resolution timeframe or authorize withdrawal via an alternative method (e-wallet, bank transfer, or crypto) given the fault is on their end, but I have not received a satisfactory response.


My funds remain in my account balance and have not been paid out.


What I Am Requesting:

  1. Confirmation that my balance is secure and unaffected.
  2. A clear timeframe for resolution of the Visa withdrawal issue.


I would appreciate AskGamblers' assistance in resolving this matter with 1xBet.

Disputed Casino 1xBet Casino
Reason Declined payment
Amount $1283

Discussion

39 hours left for 1xBet Casino to respond.
User name loyalty-level-1
Dear AskGamblers Complaint Team,

I'd like to provide additional evidence supporting my complaint. Since 28 August 2026, I have made over 20 withdrawal attempts covering a wide range of amounts (from PGK 50 to PGK 5,650), and every single attempt has been declined with the same error: "Declined by operator (Payment processing error)."

This has occurred across two different linked cards, and the failures are not tied to any specific amount, date, or card — every attempt within this window has failed identically. This strongly suggests a systemic processing fault on 1xBet's end, consistent with the "technical issue" their support team acknowledged via live chat, though no resolution timeframe has been given.

For reference, two of the relevant withdrawal request numbers for the disputed PGK 5,650 amount are:
- Request No. 5215834461 (29/08/2026, 06:54 am)
- Request No. 5214041987 (28/08/2026, 08:44 pm)
User name loyalty-level-1
Dear AskGamblers Complaint Team,

Thank you for following up. To clarify, this relates to a single, one-off disputed withdrawal of PGK 5,650 (approximately USD 1,283 at current exchange rates), which represents my winnings from casino games on the platform. This is not a series of multiple payments, it is one withdrawal that has been affected by the Visa technical issue reported by 1xBet.

Please let me know if you require any further details or supporting documentation to proceed with the case
User name loyalty-level-1
Dear AskGamblers Complaint Team,

Thank you for following up. The total amount of the disputed payment is PGK 5,650 (approximately USD 1,283 at current exchange rates).

Please let me know if you require any further details or supporting documentation to proceed with the case.

Best regards
User name

Dear @pdresok,


The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.


Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1xBet Casino Complaint Stats

Resolved 396 / 427
Avg. Amount $2,786
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

Screenshot

1xBet Casino Complaints

See all complaints for this casino
4 Withdrawals Blocked 934 USD 1xbet 3809975

Hello AskGamblers Team,


I have 4 withdrawals blocked at 1xbet since 02/08/2026. Total amount: $934.57


Withdrawal details:

1. 23.08.2026 - $232.06 - Status: In Progress

2. 16.08.2026 - $233.34 - Status: Transferred to next period

3. 09.08.2026 - $241.65 - Status: Transferred to next period

4. 02.08.2026 - $227.52 - Status: Transferred to next period


I have contacted 1xbet support 4 times by email and 1 time by live chat.

The live chat agent "Sabrina" lied to me and said "cancelled by client" which is FALSE. I have screenshots proving this.


No payment received. No explanation given for 26 days.


My account details:

Player ID: 3809975

< full name removed >


I demand immediate payment of $934.57.


Thank you.

Chart Pointer
52h left
$935
Uncredited Aviator winnings 1xBet ID 1411924577
Account ID: 1411924577
Ticket Reference: TPQ-44918
Game Provider: Spribe (Aviator)
Disputed Amount: 663.30 EUR

On August 5, 2026, I experienced a technical currency conversion error while playing Aviator by Spribe on 1xBet.

I contacted the game provider Spribe directly, and they conducted an official investigation. Spribe provided me with detailed technical logs confirming that there were no errors on the game provider’s side, and that the funds (663.30 EUR) were processed correctly in units, but miscalculated by 1xBet’s internal system during currency conversion.

I forwarded all official proofs and technical logs from Spribe to 1xBet support 12 days ago (Ticket TPQ-44918). Despite receiving full proof from the software developer, 1xBet support keeps ignoring the facts, sending automated replies that the issue is "under investigation," and refusing to perform a manual balance adjustment.

It has been 19 days since the incident, and 1xBet is unreasonably withholding my funds. I ask AskGamblers to assist in escalating this issue to 1xBet representatives so they can perform a manual balance credit of 663.30 EUR.
Chart Pointer
83h left
€663
My account is still under verification and I cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,


I need your assistance regarding my 1xBet account, which is currently under security verification.


1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to: securi­ty-­en@­1xb­et-­tea­m.com


I have already sent the requested documents to the Security Department, but I have not received any response from them yet.


My account is still under verification and I currently cannot access my funds or withdraw my balance.


I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.


I am fully willing to provide any additional documents required for the verification.


Please help me contact 1xBet and find out the current status of my account and funds.


I have attached screenshots of my communication with 1xBet as evidence.


Thank you for your help.

Kind regards,

Chart Pointer
33h left
Missing Vodafone Cash Deposit
I am submitting a complaint against 1xBet regarding a missing deposit.
Deposit amount: 464 EGP
Date: August 4, 2026
Time: 12:44 PM
Payment method: Vodafone Cash
I completed the deposit successfully, and the amount was deducted from my Vodafone Cash account. However, the 464 EGP has not been credited to my 1xBet account.
I have already contacted 1xBet support regarding this issue, but the deposit has still not been credited.
I kindly ask AskGamblers to review this case and assist me in getting my 464 EGP deposit credited to my 1xBet account or refunded.
I can provide the Vodafone Cash transaction receipt, transaction ID, screenshots, and any correspondence with 1xBet as proof.
Thank you for your assistance.
Chart Pointer
32h left
ج.م.‏464
Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

Status rejected Rejected
₹4,800
My account is still under verification and I currently cannot access my funds or withdraw my balance
Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

1xBet Account ID: [1160783039]
Current Balance: [6096 SRR]
Status solved Resolved
ر.س.‏6,096
Withdrawal not received but successful
Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

Clearly 1xbet does not want to acknowledge that it is their fault and they don't want to let me withdraw my money

Payment delayed for 5 days now, I will keep updating this until I get my withdrawal
Status solved Resolved
₱16,000
Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received
I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.
Status solved Resolved
$1,942
Depositing issue
I made a deposit of 85$ on 7/6 and didn't get my funds or anything near to that after a few weeks when I was checking out the query i was told by the specialist that I need to send all verifications including a screen recording of my bank application so that they can help but i picked the payment receipt and transaction advice and emailed it to them so all the information needed and necessary to approve the deposit was sent. ​Following that delay in deposit processing, I received an email on July 29, 2026, from [email protected].
​In the email, the merchant explicitly instructed me to email them a clear view of my full 16-digit bank card number.
​Demanding full, unmasked payment card details via unencrypted email is a severe security violation and creates an extreme risk of financial fraud.
​Due to these predatory and insecure practices, I have refused to comply with their request. And still i have not received anything from the merchant
Chart Pointer
5h left
$85
Withdrawal of Rs 20500 INR
Hi Team,

Account : 102272043
I made a withdrawal of Rupees : 20,500 INR on 3rd Aug. As in the status it is showing successful but the amount is not credited to my account.
I made multiple attempts to the customer support as the given window for the resolution is 48 hours but still no response. Even a payment query is running but no response whatsoever.

Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.
Status solved Resolved
₹20,500
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