Complaint #1833 1xBet Casino

Vip cashback unavailable

By mr g.

2 months ago

Hello 1xBet Support,

I would like to submit a formal complaint regarding my VIP Cashback.

My id:1212941985

I completed my Copper VIP level at 300,000 XP on August 22, 2026, at approximately 2:34 AM. According to the VIP Cashback terms, Copper provides 5% cashback once every 7 days.

More than 7 days have now passed, but my VIP Cashback still shows “Unavailable”, and the new 7-day cashback countdown has not started.

I have already contacted support and was informed that there is currently a technical issue causing a delay in opening the VIP Cashback. However, I would like to know specifically:

Why is my Copper VIP Cashback still unavailable?
When will my 7-day cashback cycle start?
Will the cashback I became eligible for after completing Copper be credited automatically once the technical issue is resolved?
Is my JILI Super Ace activity eligible for the Copper VIP Cashback calculation?
Please confirm my VIP level and the exact cashback percentage applicable to my account.

I have attached screenshots showing my Copper level as completed (300,000/300,000 XP) and the VIP Cashback showing “Unavailable”.

Please check my account specifically and provide a clear explanation and expected resolution time.

Thank you.

Disputed Casino 1xBet Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

1 month ago

Dear @mrgreen22x,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

1 month ago

Hello!

If your cashback is currently unavailable, it may be because not enough time has passed before you can request it, or because your gaming activity is not yet sufficient for a positive cashback calculation.

For Levels 1–7 (Copper–Diamond), cashback is calculated based on your overall gaming result since your last cashback payment:
(Total bets − total winnings) × cashback percentage.
For example, if you wagered €1,000 and received €700 in winnings, the difference is €300. With a 5% cashback rate, your cashback would be €15.
Please note that cashback is not simply awarded for every bet. If your total winnings are equal to or higher than your total bets, there is no positive difference, so no cashback will be available.
To request cashback on the last day of the calculation period, your balance must be €2 or less. Bets placed within 24 hours before the cashback request are not included in the calculation.

We recommend continuing to play and checking your cashback status regularly, as the amount is dynamic and updates based on your gaming activity.

Best regards,
1xBet Team

AskGamblers

• Support Team

1 month ago

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

mrgreen22x

• Bangladesh

2 months ago

Thank you for your reply and for explaining the VIP Cashback calculation rules. However, my main issue has not been answered yet.
I completed the required turnover for my Copper VIP Cashback level 12 days ago, but my cashback is still showing as “Unavailable” and the countdown has not started.
Your support team previously informed me that the reason I could not receive cashback was that I had not activated a bonus in my account settings. Following their instructions, I have now activated “Bonus for Casino.”
Therefore, I would like a clear answer to the following:
After activating the bonus, how many hours or days should it take for my VIP Cashback countdown to start?
Will the eligible cashback from my Copper level that I completed 12 days ago still be credited to my account?
If the cashback was not calculated because my bonus setting was inactive, will the missed cashback be back-credited after the issue is fixed?
Is there currently a technical/system issue with my VIP Cashback, and when can I expect it to be fully resolved?
Please also confirm my current VIP level, cashback percentage, and the cashback amount I am currently eligible for based on my account activity.
I understand the general cashback calculation explained above, but my concern is specifically about why my cashback and countdown have not been activated even after completing the required turnover, and what will happen to my previously eligible cashback.
I would appreciate a clear and specific answer regarding my account rather than the general VIP Cashback rules.
Thank you.

1xBet Casino Complaint Stats

Resolved 421 / 454

Avg. Amount $2,643

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 231 out of 251 complaints in this category have been resolved.

This operator's average complaint duration is 18 days, while the average duration across all operators is 8 days.

1xBet Casino Complaints

See all complaints for this casino

Account solve

Helo..My ID:1818505361

< personal information removed >

My account has been suddenly restricted for a week from 27/10/2026 , I tried mailing to security team from my official email regarding my issue. And I submitted all the Identification documents required. I haven't received any response from the security team, though I received a reply from their general email ID. As it has been a week, please resolve my issue as soon as possible. For clarification, I am submitting all the photo identification required. Please solve my issue on 1 x bet app.

Regards

64h left

My withdrawal money stuck in 1xbet

Subject: Official Complaint Against 1xBet Regarding Unfair Withdrawal Block – Account ID: 517094747

Dear Dispute Resolution Team,

I am writing to formally lodge a complaint against the online bookmaker 1xBet regarding an unresolved financial dispute and the unfair withholding of my legitimate funds.

Despite fully complying with all their platform terms, verification processes, and guidelines, 1xBet has blocked/delayed my withdrawal request without any valid justification. Furthermore, their customer support team has provided repetitive, scripted responses and refused to resolve the matter seriously.

Here are the details of my account and the disputed transaction:

• Player ID / Account Number: 517094747

• Registered Email Address:< removed and sent to the casino >

• Registered Phone Number: < removed >

• Date of Withdrawal Request: October 28, 2026

• Amount of Disputed Funds: 12020 BDT

• Reference No : 5463962647

• Ticket No : 24823183

Description of the Issue:

I requested a withdrawal of the aforementioned amount after successfully generating winnings on the platform. My account is fully verified, and I have previously submitted all required identification documents. However, the withdrawal has been kept in a 'pending' or 'rejected' status indefinitely.

When I contacted 1xBet customer support, they failed to provide any concrete explanation or timeline for the release of my funds. Instead, they ignored the core issue and offered generic delays.

I have attached all necessary evidence to this complaint, including screenshots of my account profile, the pending withdrawal transaction history, and the chat transcripts with their customer support team.

As a consumer, I expect fair treatment and transparency. I kindly request your intervention to investigate this matter and compel 1xBet to release my withheld funds immediately.

Thank you for your time, assistance, and dedication to maintaining fairness in the gaming community.

Sincerely,

62h left

৳12,020

Authorized Agent Alnakdi cash

Complaint Details:
Casino Username / Account ID: 1615875669
Disputed Amount: 10,000 SAR
Withdrawal Reference Number: 5360593911
Date of Incident: October 4, 2026
Description:
I am submitting this formal complaint against 1XBET regarding an unresolved and fraudulent withdrawal issue involving one of their authorized local agents, "Alnakdi cash".
On October 4, 2026, I requested a withdrawal of 10,000 SAR (Withdrawal Ref: 5360593911) through the mentioned agent, who confirmed the transaction. However, after the funds were processed/deducted from my casino balance, the agent refused to transfer the money to my bank account. Instead, the agent engaged in extortion tactics, demanding an additional deposit/transfer under false pretenses, and eventually blocked me on WhatsApp after I refused. This malicious act also caused me severe financial and personal damages, as I missed a critical car reservation payment.

I immediately reported this fraud to 1XBET’s support team via email (attaching all WhatsApp chats, transaction proofs, and details). Unfortunately, for nearly a month, I have received nothing more than automated, dismissive template responses stating that “the request is under processing by the relevant department and no timeframe can be provided”, while the fraudulent agent continues to operate on their platform.

Since 1XBET officially authorizes and partners with these agents for financial operations, the platform bears full responsibility for safeguarding player funds and ensuring secure transactions.
Requested Resolution:
I kindly request AskGamblers to intervene, compel 1XBET to conduct an immediate manual review, hold their agent accountable, and fully refund/credit the 10,000 SAR back to my account or bank.
Attachments Provided:
Official 1XBET withdrawal order and transaction history logs (Ref: 5360593911).

Full email correspondence and initial reports submitted to 1XBET support.

Evidence and chat logs proving the agent’s fraud and blocking action.

70h left

ر.س.‏10,000

1xBet has been blocking my withdrawals of 20650502 FCFA

Good morning,

I would like to file an official complaint against 1xBet regarding the blocking of my withdrawals and the lack of response from their security service.

My 1xBet account has a balance of 20,650,502 FCFA, which I cannot currently withdraw due to a security check.

On October 3, 2026 at 10 p.m., I contacted the 1xBet security service and sent the requested supporting documents, including photographs of my passport, a selfie with my passport and documents relating to my transactions.

Despite my cooperation and my many reminders, I have not received any response to move forward or close this audit.

Today is October 27, 2026, 24 days after my first email.

I have contacted customer service several times. The agents confirm that my account is being verified, but indicate that they cannot intervene or communicate a resolution period.

I specify that I had previously made several withdrawals on this platform without encountering any problems.

I do not dispute the principle of identity verification. On the other hand, I dispute the prolonged absence of processing and communication concerning funds of such a large amount.

I officially request:

1. An intervention by AskGamblers with 1xBet.

2. A precise explanation regarding the extended blocking of my account.

3. The completion of the verification procedure within a reasonable time.

4. The restoration of my right of withdrawal in order to recover my 20,650,502 FCFA.

I have the exchanges with customer service, emails sent to the security service and the necessary supporting documents to support my claim.

I thank the AskGamblers team for their intervention and remain available to provide any additional information.

Sincerely.

32h left

CFA20,650,502

Vip Cashback problem

Hello I have a problem with vip Cashback since 2 weeks and no Cashback is available I talked to them several times and no relvoving issue yet I tried to update the app and no change. Everytime I called them they run out of solving the problem. I sent them an email and no reply. I used to get my Cashback every week now they didnt reflect any amount and my calculations by their rules should reflect a good amount so I need help to get out this issue.

Resolved

$220

Uncredited deposit of 1002734 Colombian Pesos from September 16

Dear AskGamblers Team and 1xBet Representative,

On September 16, 2026, I made a deposit into my 1xBet account from Colombia using the local payment system Bre-B, processed through 1xBet's integrated payment provider Latam Flash Payment.

My 1xBet account is in US Dollars, while my local bank operates in Colombian Pesos. Due to the currency conversion, the payment gateway requested an exact transfer of 1,002,733.88 Colombian Pesos (approx. 316 US Dollars). Because the local banking system via Bre-B does not allow entering decimals for transfers in Colombian Pesos, I rounded the amount by 12 cents and sent 1,002,734 Colombian Pesos.

The 1,002,734 Colombian Pesos were immediately debited from my bank account and received by Latam Flash Payment. However, likely due to the 0.12 peso difference between the requested amount (1,002,733.88) and the sent amount (1,002,734), the automated system did not match the transaction, and the deposit was never credited to my 1xBet balance.

I reported the case and uploaded all payment proofs to 1xBet right away. Almost a full month has passed since September 16, and the only response I receive from 1xBet is that they are still working on the case with the payment provider. I have also contacted Latam Flash Payment directly, and I have received no response at all.

I am attaching the official Bre-B transfer receipt for 1,002,734 Colombian Pesos dated September 16, my official bank statement showing the debit and confirming no refund has been issued, and screenshots of my support inquiries.

I kindly ask AskGamblers to help me resolve this issue as soon as possible so that 1xBet manually reconciles and credits this deposit into my US Dollar account or refunds the 1,002,734 Colombian Pesos to my bank account.

Thank you very much for your help

70h left

$1,002,734

My VIP cashback is not available

Hello 1xBet Support,
My Id : 1137985663

I’m contacting you regarding my VIP Cashback refund.

It has now been a while , and I still haven’t received my cashback. I have been waiting patiently, but whenever I check the VIP Cashback section, it shows “Unavailable”, and I am unable to claim or receive the cashback.

Could you please check what is causing this issue and let me know when my cashback will be credited to my account?

Thank you for your assistance. I look forward to your response.

Resolved

2000 EGP deposit not credited to my account 30 days without resolution

Hello AskGamblers Complaint Team,

I sincerely hope you are doing well.

First of all, I would like to thank AskGamblers for providing players with an independent platform where they can seek assistance when they are unable to resolve a dispute directly with an online gambling operator.

I am respectfully submitting this complaint regarding a 2,000 EGP deposit made to my 1xBet account, which has still not been credited to my account balance.

1xBet Account Number: 534582335

1xBet Complaint/Inquiry Number: 21867422

Deposit Amount: 2,000 EGP

Deposit Date: 06/09/2026

Deposit Time: 10:30 AM

The transfer was successfully completed from my side, and the transaction history clearly shows the date, time, amount, transaction details, and recipient information.

I contacted 1xBet support regarding the missing deposit. My request was initially acknowledged and stated to be under review and forwarded to the relevant department. I also provided all the information and evidence requested by 1xBet, including the relevant support communication, complaint number, transfer confirmation, transaction history documents, operation/transfer PDF, and the additional proof requested during the investigation.

Despite providing the requested information and evidence, the 2,000 EGP has still not been credited to my 1xBet balance.

As of today, 07/10/2026, 30 days have passed since my complaint was submitted to 1xBet on 07/09/2026, without a clear resolution or credit of my funds.

I respectfully ask AskGamblers to assist me in resolving this matter and to request a clear and final response from 1xBet regarding my missing deposit.

Since I have already provided the requested evidence and information, I kindly ask that the 1xBet representative be contacted directly regarding the status and resolution of this case, rather than requesting the same information again.

I am ready to provide any additional evidence if it is genuinely necessary.

Thank you very much for your time and assistance.

Kind regards,

Unresolved

ج.م.‏2,000

Verification is taking more than 30 days

Operator: 1xBet

Account ID: 1750932489

Ticket Number: #93745262

Issue: Ongoing account verification process and withdrawal/funds freeze imposed by 1xBet lasting over 38 days. My funds are completely locked inside my 1xBet account, leaving me unable to play, use the platform, or access my money. Furthermore, 1xBet has vastly exceeded their standard 72-hour verification and processing windows by a massive margin, despite my full cooperation and timely submission of all requested KYC documents since August 22, 2026. Subsequent follow-ups have been met only with generic automated responses from 1xBet requesting indefinite additional time without any resolution.

I kindly request that you review the attached evidence file so that the mediation process with the operator (1xBet) can proceed. Thank you very much for your time, assistance, and guidance.

Best regards,

86h left

$12,294,204

Account Closed Under Responsible Gaming

I am lodging this complaint against 1xBet due to the withholding of my remaining real-money balance following an account closure under Responsible Gaming measures.

Account Details:

Player ID: 146274969
Registered Email: < email removed >
Withheld Real Balance: 1000 usd
Date of Closure: 02/10/2026

Summary of the Issue:

My 1xBet account was closed/blocked in accordance with Responsible Gaming policy. Under international gambling standards, closing an account or self-excluding for responsible gaming reasons must never serve as a pretext to confiscate or hold a player's real-money balance.

I have already submitted all required KYC verification documents (copy of ID card and payment method details) to [email protected] and [email protected], alongside the official player complaint form. However, the 1xBet team has completely stopped communicating with me and has not transferred my remaining real funds.

Requested Outcome:

I request 1xBet to process a full refund of my remaining real balance 1000 USD to my original payment method

Resolved

$1,000