Complaint #1831 1xBet Casino

Withdrawal Pending and Account Verification Delayed for Account ID 1004806711

By xiaochun y.

1 month ago

Dear AskGamblers Support Team,

I am submitting this formal complaint regarding 1xBet withholding my withdrawal and unnecessarily delaying my identity verification (KYC) process.

Account Details:

Account ID: 1004806711
Registered Email: < email removed >
Pending Balance: ~2000 USDT

Timeline & Details of the Issue:

I recently placed standard bets on the platform and accumulated profits (~4,000 USDT).
When I requested to withdraw my remaining balance of ~2000 USDT, my withdrawal was blocked due to a pending identity verification (KYC).
I have already provided all requested identification documents over a week ago.
Despite waiting for over 7 days, my account verification remains incomplete. I have repeatedly contacted customer support and emailed the security department (⁠security-en@1xbet-team.com⁠), but I only receive generic replies stating that the verification is still in progress.

Conclusion:

My submitted documents are 100% genuine and fully accurate. I have strictly abided by all platform rules and terms of service. I request 1xBet to complete my account verification immediately and release my withdrawal of ~2000 USDT.

Thank you for your prompt assistance in resolving this issue.

Sincerely,

< full name removed >

Disputed Casino 1xBet Casino

Reason Declined payment

Amount $2000

Discussion

AskGamblers

• Support Team

1 month ago

Dear @springtra,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

1 month ago

Hello,

We are pleased to confirm that your account verification has been successfully completed.

You may now proceed with your withdrawal. If you experience any difficulties, please contact our Support Team through the official live chat or support email.

Best regards,
1xBet Team

1xBet Casino

• Representative

1 month ago

Hello,

The case is still under review by the relevant department.

We kindly ask you to wait for the outcome of the ongoing verification and investigation. We will provide an update as soon as further information becomes available.

Thank you for your patience and understanding.

Best regards,
1xBet Team

springtra

• China

1 month ago

Thank you for the update. However, this matter has been delayed for an unreasonable amount of time. I have fully complied with all verification procedures and submitted all requested documentation.
Furthermore, 1xBet has now unfairly reduced my betting odds and account limits while withholding my funds. This is a clear attempt to restrict my account and pressure me, which violates fair gaming practices.
"Forwarding to the relevant department" without a concrete timeframe is completely unacceptable. I request 1xBet to provide a specific date for releasing my 2,000 USDT withdrawal. I will keep this complaint open and active until the full amount is credited to my wallet.

1xBet Casino Complaint Stats

Resolved 419 / 451

Avg. Amount $2,660

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 231 out of 251 complaints in this category have been resolved.

This operator's average complaint duration is 18 days, while the average duration across all operators is 8 days.

1xBet Casino Complaints

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Dear AskGamblers Team and 1xBet Representative,

On September 16, 2026, I made a deposit into my 1xBet account from Colombia using the local payment system Bre-B, processed through 1xBet's integrated payment provider Latam Flash Payment.

My 1xBet account is in US Dollars, while my local bank operates in Colombian Pesos. Due to the currency conversion, the payment gateway requested an exact transfer of 1,002,733.88 Colombian Pesos (approx. 316 US Dollars). Because the local banking system via Bre-B does not allow entering decimals for transfers in Colombian Pesos, I rounded the amount by 12 cents and sent 1,002,734 Colombian Pesos.

The 1,002,734 Colombian Pesos were immediately debited from my bank account and received by Latam Flash Payment. However, likely due to the 0.12 peso difference between the requested amount (1,002,733.88) and the sent amount (1,002,734), the automated system did not match the transaction, and the deposit was never credited to my 1xBet balance.

I reported the case and uploaded all payment proofs to 1xBet right away. Almost a full month has passed since September 16, and the only response I receive from 1xBet is that they are still working on the case with the payment provider. I have also contacted Latam Flash Payment directly, and I have received no response at all.

I am attaching the official Bre-B transfer receipt for 1,002,734 Colombian Pesos dated September 16, my official bank statement showing the debit and confirming no refund has been issued, and screenshots of my support inquiries.

I kindly ask AskGamblers to help me resolve this issue as soon as possible so that 1xBet manually reconciles and credits this deposit into my US Dollar account or refunds the 1,002,734 Colombian Pesos to my bank account.

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My Id : 1137985663

I’m contacting you regarding my VIP Cashback refund.

It has now been a while , and I still haven’t received my cashback. I have been waiting patiently, but whenever I check the VIP Cashback section, it shows “Unavailable”, and I am unable to claim or receive the cashback.

Could you please check what is causing this issue and let me know when my cashback will be credited to my account?

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Hello AskGamblers Complaint Team,

I sincerely hope you are doing well.

First of all, I would like to thank AskGamblers for providing players with an independent platform where they can seek assistance when they are unable to resolve a dispute directly with an online gambling operator.

I am respectfully submitting this complaint regarding a 2,000 EGP deposit made to my 1xBet account, which has still not been credited to my account balance.

1xBet Account Number: 534582335

1xBet Complaint/Inquiry Number: 21867422

Deposit Amount: 2,000 EGP

Deposit Date: 06/09/2026

Deposit Time: 10:30 AM

The transfer was successfully completed from my side, and the transaction history clearly shows the date, time, amount, transaction details, and recipient information.

I contacted 1xBet support regarding the missing deposit. My request was initially acknowledged and stated to be under review and forwarded to the relevant department. I also provided all the information and evidence requested by 1xBet, including the relevant support communication, complaint number, transfer confirmation, transaction history documents, operation/transfer PDF, and the additional proof requested during the investigation.

Despite providing the requested information and evidence, the 2,000 EGP has still not been credited to my 1xBet balance.

As of today, 07/10/2026, 30 days have passed since my complaint was submitted to 1xBet on 07/09/2026, without a clear resolution or credit of my funds.

I respectfully ask AskGamblers to assist me in resolving this matter and to request a clear and final response from 1xBet regarding my missing deposit.

Since I have already provided the requested evidence and information, I kindly ask that the 1xBet representative be contacted directly regarding the status and resolution of this case, rather than requesting the same information again.

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Kind regards,

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Ticket Number: #93745262

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I am lodging this complaint against 1xBet due to the withholding of my remaining real-money balance following an account closure under Responsible Gaming measures.

Account Details:

Player ID: 146274969
Registered Email: < email removed >
Withheld Real Balance: 1000 usd
Date of Closure: 02/10/2026

Summary of the Issue:

My 1xBet account was closed/blocked in accordance with Responsible Gaming policy. Under international gambling standards, closing an account or self-excluding for responsible gaming reasons must never serve as a pretext to confiscate or hold a player's real-money balance.

I have already submitted all required KYC verification documents (copy of ID card and payment method details) to [email protected] and [email protected], alongside the official player complaint form. However, the 1xBet team has completely stopped communicating with me and has not transferred my remaining real funds.

Requested Outcome:

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Hello AskGamblers Team,

I am writing to file an official complaint against 1xBet regarding a severe delay in processing my withdrawal. This issue has been ongoing for more than two weeks, and despite my full cooperation, it remains completely unresolved.

I have provided all the necessary documents and information requested by the casino. However, the security/accounts department keeps repeatedly asking for the exact same information and documents that I have already submitted.

On several occasions, customer support assured me that my issue would be resolved within a few hours or a very short period. Unfortunately, right after these promises, they transferred my case back to the accounts/security department, and after that, I received no further response or updates from them.

I have complied with every single request and provided all requested proof, but the casino is now completely ignoring my messages and delaying my payout without any valid reason.

I kindly request AskGamblers to intervene and help me resolve this issue so I can receive my funds.

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Complaint against 1xBet 450 MAD deposit not credited after more than 69 hours

I am submitting this complaint regarding a 450 MAD deposit made to my 1xBet casino account on September 22, 2026 at 22:08 (Morocco time) using Al Barid Bank.

As of September 25, 2026, the deposit has still not been credited to my casino account, despite the fact that I have contacted 1xBet repeatedly and provided all the evidence requested.

What happened

On September 22, 2026 at 22:08, I initiated a deposit of 450 MAD through the deposit method offered to me on the 1xBet platform.

Before making the payment, I took a screenshot of the 1xBet deposit page showing the payment details and the account information provided for the transaction.

I then transferred exactly 450 MAD via Al Barid Bank to the payment account/agent indicated for the deposit.

The bank transfer was successfully completed, and I have the official payment receipt confirming the transaction.

I also have screenshots showing the deposit information displayed by 1xBet before the transfer and the relevant information after the transaction.

Numerous contacts with 1xBet

When the money was not credited, I contacted 1xBet several times through different channels, including:

* Email support;
* Live chat;
* Payment queries opened through their system.

I provided all the requested evidence, including the bank transfer receipt, transaction date and time, amount, payment/agent details, screenshots of the 1xBet deposit page and other information concerning the transaction.

Despite all this documentation and my repeated follow-ups, the deposit has still not been credited and the matter has not been resolved.

Initially, I waited more than 31 hours before sending a formal complaint. After more than 55 hours, I contacted them again and explicitly requested that they either credit the 450 MAD to my casino account or return the money to the bank account from which it was sent.

As of the time I am submitting this complaint, more than 69 hours have passed since the transfer, and I still do not have access to my money.

Active 50% bonus and wagering requirements

There is another important aspect of this complaint.

At the time of this incident, I had an active 50% bonus on my 1xBet account, and I made this deposit specifically because I was trying to continue and complete the wagering requirements associated with that bonus.

The delay therefore does not only concern the missing 450 MAD. It may also affect my ability to complete the wagering requirements within the applicable time limit.

I have asked 1xBet to ensure that a delay on their/payment provider’s side does not negatively affect my active bonus or my ability to complete its wagering requirements.

I am particularly concerned because this is not the first time I have experienced deposit-related difficulties when I have had an active bonus.

I cannot prove that the current delay is intentionally connected to my bonus, and I do not want to make an unsupported accusation. However, the recurrence and timing of these issues are concerning enough that I believe they should be documented and reviewed.

Why I am submitting this complaint

I want to emphasize that this complaint is not really about the monetary value of 450 MAD.

The amount itself is relatively small. My concern is about the handling of a financial transaction and the fact that, despite providing proof that the transfer was made using the payment information supplied for the deposit, I have been waiting for days without a resolution.

A customer should not have to repeatedly submit the same evidence and contact multiple support channels simply to establish what happened to a documented deposit.

I have tried to resolve this matter directly with 1xBet before bringing it to AskGamblers, but after more than 69 hours and numerous contacts, I believe independent assistance is now justified.

Resolution requested

I respectfully ask AskGamblers to assist me in obtaining a clear and final resolution from 1xBet.

I request that 1xBet:

1. Immediately credit the missing 450 MAD deposit to my casino account; OR, if they are unable to do so, refund the full 450 MAD to the bank account from which the transfer was made.
2. Confirm what happened to the funds and explain why a successfully executed and documented deposit has remained unresolved for several days.
3. Confirm that the delay will not negatively affect my active 50% bonus, its validity period, or my ability to complete the applicable wagering requirements, since the deposit was made for that purpose.
4. Review the history of this transaction and my previous contacts with support so that the matter can be properly investigated rather than simply requesting the same documentation again.

I am prepared to provide AskGamblers with the supporting evidence, including the bank transfer receipt, screenshots of the 1xBet deposit instructions/payment details, screenshots relating to the transaction, payment-query information, and my correspondence with 1xBet support.

I hope 1xBet will resolve this matter promptly and transparently.

Thank you to the AskGamblers Complaints Team for reviewing my case.

Casino: 1xBet
Disputed amount: 450 MAD
Deposit date: September 22, 2026
Deposit time: 22:08 (Morocco time)
Payment method: Al Barid Bank
Current status: Deposit not credited / refund not received

Resolved

د.م.450

Missing cashback due to technical issue

Dear AskGamblers Complaint Team,

Hello,

I am submitting my complaint for the second time because I believe that the main point of my first complaint may not have been fully understood.

Player ID: 1592742195
VIP Level: SAPPHIRE (Level 6)

I would like to clearly explain what happened.

On September 10, my VIP Cashback level was SAPPHIRE, and my points balance was 7,346,565 points. The Cashback section showed that I had 935.01 GEL available to claim.

However, when I tried to claim the cashback, I received the following message:

“Maintenance underway, please try later.”

From September 10 until September 23, I contacted the casino’s live chat several times regarding this issue. The operators repeatedly confirmed that there was a technical problem with the Cashback section and assured me that my cashback was safe and that I would receive the amount I was entitled to once the technical issue was resolved.

During this entire period, I continued to play on the casino and deposited, wagered, and lost significant amounts of money.

At the same time, my points continued to accumulate. My current points balance is now 16,489,524 points.

According to my SAPPHIRE VIP level, I was entitled to 10% cashback every two days. However, because of the technical issue, I was unable to claim my cashback during this entire period.

Therefore, I would like to ask you to clarify the following:

1. Where did the 935.01 GEL cashback go? I have a screenshot clearly showing that this amount was available in my account, but I was unable to claim it because of the technical issue, and the amount subsequently disappeared.
2. What happened to the cashback that continued to accumulate during the period when the Cashback section was unavailable? I continued to play, deposit, wager, and lose money during this period, while my points continued to increase.
3. If the casino’s technical issue prevented me from claiming my cashback, I would like to know how the cashback that I was entitled to during this period was calculated and where it was recorded.

I have screenshots proving that the 935.01 GEL cashback was displayed in my account, as well as screenshots of the casino’s support agents confirming that there was a technical issue with the Cashback section.

I kindly ask you to review the complaint based on the actual issue described above and the evidence I am providing.

If my complaint is not properly reviewed and my request for the return of the cashback amount to which I am entitled is not addressed, I will have no choice but to escalate this matter to the relevant licensing and regulatory authority responsible for supervising the casino.

I will provide them with all available evidence, including screenshots of my cashback balance, my conversations with the casino’s support team, and the information confirming the technical issue.

I hope this matter can be resolved directly and fairly without the need for further escalation

Thank you for your time and assistance.

Kind regards,
Nino Kavelashvili
Player ID: 1592742195

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