Delayed payments are common issues players face and sometimes, all it takes is a little nudge from our Casino Complaint Service team for the case to be successfully resolved.
A player at 1xBet Casino faced an unexplained delay after requesting $238,000, so they decided to reach out to us, to try to speed up the process.
Strong Desire to Solve the Problem
Our member Tigran contacted our support team and submitted a complaint successfully, providing us with all the details we needed. They explained their case, and submitted multiple verification documents to the casino upon their continuous requests.
Even after 2 weeks, he received no money and was still waiting for the casino to process the payment.
After the $238,000 complaint went live on our site, the team at 1xBet Casino asked for some additional information through our site and from the moment the player provided everything, it was announced that the verification was successful!
Multiple Payouts and Happy Resolution
Due to the high amount of money, 1xBet Casino released several smaller amounts and insisted on a player to keep everyone updated.
Both the casino and the player have been fully professional throughout the withdrawal process and a few days ago, our player announced that he has managed to withdraw everything to the dime!
We wanted to thank both Tigran for his patience and trust in us, as well as 1xBet Casino for their professionalism and staying on top of all the complaints. If you’re facing similar issues, we invite you to check our guidelines and submit a complaint.
