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PlayGrand Casino

VERYGOOD 8.17
Players from Virginia not accepted
Average Response Time: 1 day
Players from Virginia not accepted
Average Response Time: 1 day

PlayGrand Casino review

  • Customer support via live chat 24/7
  • Live casino open
  • Mobile casino included
  • SSL encryption
  • Casino not available in a few countries
General info & Latest Promos
Website http://www.playgrandcasino.com
Established 2013
Owner Cadell Limited N.V.
Casino Promotion PlayGrand Casino: 100% up to £1,000 + 100 Bonus Spins

Playgrand Casino is an online casino, home to a number of software providers which include NetEnt, Microgaming1x2 Gaming, Leander Games, NextGen Gaming, Betsoft, White Hat Gaming. There is a huge selection of games like slots, table games and video poker games and all of these games are available to play instantly through a compatible flash browser. The casino requires no download but does provide a fully optimized mobile casino.

Playgrand Casino offers is a brand managed by Imperium Network Solutions and is licensed in Curacao.

Restricted Countries

Playgrand Casino does not accept players from South Africa, Denmark and the United States.

Virtual Gamesan

There is an impressive selection of games on offer here from a range of world class software providers. Games are easily categorized in a user-friendly interface. Slots can be played by the click of one button and there is definitely something to suit everyone here. Some of the casinos most popular video slots include Jack and the Beanstalk slot, Queen of Thrones slot, Dead or Alive slot, Attraction slot and Dragon slot.

Table games offer players with over 15 different variants which range from roulette games and blackjack games. Players can enjoy the likes of Red Dog, French Roulette and Blackjack Classic.
Players will find a good mix of video poker games here too, all of which are easily accessible in one place. Some of the casinos video poker games include Deuces Wild 100 Hands, Jacks or Better 50 Hands and Joker Wild 1 Hand.

There is also a selection of Ball Games, Virtual Games and Fun & Scratch Games.

Live Dealer

Players can enjoy the benefits of live games which include Roulette, Blackjack, Baccarat and Lottery games.

Mobile Gaming

If you enjoy games on the go then you can take full advantage of Playgrands Mobile Casino. In order to access games on the go players will need to input their mobile phone number and download the link.

Support

Players can contact support via live chat which is availa­ble­ ­around the clock. Alternatively, players can get in touch with the support via e-mail. There is also a FAQ's section for players to browse.

Security and Fairness

Playgrand Casino takes security and fairness very serious and emply industry standard encryption methods to ensure players details are secure at all times, the same applies for the fairness in all their games.

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PlayGrand Casino Reviews by Players

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faynar 11 reviews
United Kingdom
Message
Reviewed on July 19. 2017

LIKED

Easy layout and easy to naivete. Only thing I liked

DISLIKED

Games lag constantly. Get booted out constantly and the system logs you out while you are playing.
I personally found it extremely hard to come even close to there game play percentage and I spent a fair amount.
I would avoid as it doesn't sit right how the games play and the site booting you out at will.
PLAYGRAND CASINO REPLIED ON JULY 24. 2017
Hello Faynar,

Thank you sharing your for complimenting us on the games portfolio and website navigation.

Could you please provide us with your username in a private message in order for us to contact you via e-mail? We will gladly look into the issues you experiences while playing, however we will need some information from your side.

Kind regards,
Sophie
PlayGrand Casino
pederpansy 1 review
Germany
Message
Reviewed on May 21. 2017

LIKED

- Live Chat is responding quickly
- NetEnt and Microgaming Slots (at least). Honestly I couldn't tell more positive things

DISLIKED

I would NOT recommend to deposit here! The reasons are
- Withdrawals take weeks to be processed
- Additionally the have a pending period of multiple days
- Verification of your account takes also at least 5 days
- You cannot set loss or wager limits
- No bonus offers other to the welcome package
- The Servers are quite slow, sometimes one spin takes up to 30seconds
- Website design looks very outdated
- Very few games (no Play'n'Go, only the bad Quickspin games)
PLAYGRAND CASINO REPLIED ON MAY 22. 2017
Hello Pederpansy,

Thank you for your review.

I am happy to hear that you have had a good experience with our Live Support.

Kindly note that our withdrawal process currently takes 2 working days if an account is verified. Should we receive valid documents to verify the account, we strive to process these documents within 48 hours. Unfortunately we could not find your account to review your withdrawal process, feel free to send it to us in a private message and we will gladly look into it.

Also, regarding our bonus offers, we indeed offer a variety of no deposit and first deposit bonuses. We also have different promotions running each month and our weekly Terrific Tuesday deposit offer of 40% up to 40,-.
Should you make a deposit and not select a bonus offer, we also offer 10% bonus via our Live Chat, just contact us and ask to see if there is a bonus available.

We are still in the process of re-designing our website and we hope to be able to share the new design soon. We will be sure to forward your feedback to the responsible department so it can be considered.

Best regards,
Amber
PlayGrand Casino
Ledge13 9 reviews
United Kingdom
Message

LIKED

I stumbled across this casino somehow and thought I'd try themy out. They had a nice welcome offer.

Anyway long story short I deposited 20 and ended up cashing out 1000. It took few hours to get thru my bonus but good choice of games to go at and all played well. I've been back few times since with not so much luck but couple times that's been my fault as got up then lost as didn't cash out. I've recommended to couple friends since

DISLIKED

Only negative comment I can make is once I withdrew the cash sits pending for 48 hours which in my eyes seems excessive and then took 3 working days to get to my bank so Icashed out weds morn and didn't see cash till following Tuesday so payout time is my only negative comments
PLAYGRAND CASINO REPLIED ON JANUARY 2. 2017
Dear Ledge13,

Thank you for your review.
We are happy to hear that you have managed to withdraw winnings while playing with us!

At the moment our withdrawal process takes 2 working days, we understand your complaint and I am happy to inform you that we are working on a faster cash out process for the future.

I hope that you will continue playing with us with a good experience.

Best regards,
Amber
Casino Support

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