Ag Awards

PlayGrand Casino

Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

PlayGrand Casino Review

  • Customer support via live chat 24/7
  • Live casino open
  • Mobile casino included
  • SSL encryption
  • Casino not available in a few countries
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General info & Latest Promos
Established 2013
Owner White Hat Gaming Limited Casinos
Casino Promotion PlayGrand Casino: 100% up to 100 SEK

Playgrand Casino is an online casino, home to a number of software providers which include NetEnt, Microgaming1x2 Gaming, Leander Games, NextGen Gaming, Betsoft, White Hat Gaming. There is a huge selection of games like slots, table games and video poker games and all of these games are available to play instantly through a compatible flash browser. The casino requires no download but does provide a fully optimized mobile casino.

Playgrand Casino is licensed and regulated by the Swedish Gambling Authority, Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

Playgrand Casino does not accept players from South Africa, Denmark and the United States.

Virtual Gamesan

There is an impressive selection of games on offer here from a range of world class software providers. Games are easily categorized in a user-friendly interface. Slots can be played by the click of one button and there is definitely something to suit everyone here. Some of the casinos most popular video slots include Jack and the Beanstalk slot, Queen of Thrones slot, Dead or Alive slot, Attraction slot and Dragon slot.

Table games offer players with over 15 different variants which range from roulette games and blackjack games. Players can enjoy the likes of Red Dog, French Roulette and Blackjack Classic.

Players will find a good mix of video poker games here too, all of which are easily accessible in one place. Some of the casinos video poker games include Deuces Wild 100 Hands, Jacks or Better 50 Hands and Joker Wild 1 Hand.

There is also a selection of Ball Games, Virtual Games and Fun & Scratch Games.

Live Dealer

Players can enjoy the benefits of live games which include Roulette, Blackjack, Baccarat and Lottery games.

Mobile Gaming

If you enjoy games on the go then you can take full advantage of Playgrands Mobile Casino. In order to access games on the go players will need to input their mobile phone number and download the link.


Players can contact support via live chat which is availa­ble­ ­around the clock. Alternatively, players can get in touch with the support via e-mail. There is also a FAQ's section for players to browse.

Security and Fairness

Playgrand Casino takes security and fairness very serious and emply industry standard encryption methods to ensure players details are secure at all times, the same applies for the fairness in all their games.


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PlayGrand Casino Reviews by Players


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Jkrai 1 review
United Kingdom
Reviewed on April 27, 2020


A lot of games, wide selection, game play not good if was not stopped with errors half way through. New games are vast and look pleasing to the eye. First started bonus good, but no wins lol.


No good wins, error appears half way through game. Then moving forward, all spins are losing spins. Something is not right here. Asked customer service about this several times. They just fob me off with rtp etc. Wasting money on site. Every time I play, this server error happens in most of games. I decide to play random games which make me think something not right.
foston1309 3 reviews
United Kingdom
Reviewed on July 18, 2019


Excellent amount of games and the live chat help is superb. My account was verified straight away with all my documents and the welcome bonus advised by the guy at chipmunk slots was well worth taking. Superb casino and will be my new casino from now on well done all involved.


The pending time on the withdrawal are very long was told by an affiliate of this site it's usually within 24 hours but it's over that now and still pending but apart from this no complaints at all.
SJP 6 reviews
United Kingdom
Reviewed on September 11, 2018


Not much as I never got chance to actually use the site due to misleading marketing.


Do not honour the Askgamblers welcome offer of 50 spins without deposit.

Originally tried to refuse my deletion request under GDRP, then realised they had to do this...

Not a great experience at all and I won't be going back unless they fix it.

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PlayGrand Casino Complaints

  • 7 of 7 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,023 USD avg amount

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