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PlayGrand Casino

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Average Complaint Response Time: 1 day
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Average Complaint Response Time: 1 day

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PlayGrand Casino Review

  • Customer support via live chat 24/7
  • Live casino open
  • Mobile casino included
  • SSL encryption
  • Casino not available in a few countries
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General info & Latest Promos
Website http://www.playgrandcasino.com
Established 2013
Owner White Hat Gaming Limited
Casino Promotion PlayGrand Casino: 100% up to €300 + 30 Bonus Spins on Reactoonz, 1st Deposit Bonus

Playgrand Casino is an online casino, home to a number of software providers which include NetEnt, Microgaming1x2 Gaming, Leander Games, NextGen Gaming, Betsoft, White Hat Gaming. There is a huge selection of games like slots, table games and video poker games and all of these games are available to play instantly through a compatible flash browser. The casino requires no download but does provide a fully optimized mobile casino.

Playgrand Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

Playgrand Casino does not accept players from South Africa, Denmark and the United States.

Virtual Gamesan

There is an impressive selection of games on offer here from a range of world class software providers. Games are easily categorized in a user-friendly interface. Slots can be played by the click of one button and there is definitely something to suit everyone here. Some of the casinos most popular video slots include Jack and the Beanstalk slot, Queen of Thrones slot, Dead or Alive slot, Attraction slot and Dragon slot.

Table games offer players with over 15 different variants which range from roulette games and blackjack games. Players can enjoy the likes of Red Dog, French Roulette and Blackjack Classic.

Players will find a good mix of video poker games here too, all of which are easily accessible in one place. Some of the casinos video poker games include Deuces Wild 100 Hands, Jacks or Better 50 Hands and Joker Wild 1 Hand.

There is also a selection of Ball Games, Virtual Games and Fun & Scratch Games.

Live Dealer

Players can enjoy the benefits of live games which include Roulette, Blackjack, Baccarat and Lottery games.

Mobile Gaming

If you enjoy games on the go then you can take full advantage of Playgrands Mobile Casino. In order to access games on the go players will need to input their mobile phone number and download the link.


Players can contact support via live chat which is availa­ble­ ­around the clock. Alternatively, players can get in touch with the support via e-mail. There is also a FAQ's section for players to browse.

Security and Fairness

Playgrand Casino takes security and fairness very serious and emply industry standard encryption methods to ensure players details are secure at all times, the same applies for the fairness in all their games.


Casino details
More Casino Details More details
  • Website

  • Software

    Microgaming, NetEnt, Betsoft, Nyx Interactive, NextGen Gaming, 1x2Games, Aristocrat, Leander Games, Quickspin, Thunderkick, 2 By 2 Gaming, Games Warehouse, Elk Studios, Multicommerce Game Studio, Adoptit Publishing, Asylum Labs, Bally, Barcrest Games, Betdigital, Big Time Gaming, BlaBlaBla Studios, Blueprint Gaming, Cayetano Gaming, Chance Interactive, Concept Gaming, Crazy Tooth Studio, Evolution Gaming, Fantasma Games, Felt Gaming, Foxium, Fuga Gaming, Genesis Gaming, Inspired, Just For The Win, Kalamba Games, Lightning Box, Live 5 Gaming, Merkur Gaming, MetaGU, Old Skool Studios, Play'n GO, Probability, Push Gaming, Rabcat, Realistic Games, Red7 Mobile, Red Tiger Gaming, Reflex Gaming, Relax Gaming, SG Gaming, Seven Deuce Gaming, Shuffle Master, Sigma Games, Spieldev, Spike Games, Stakelogic, Sthlm Gaming, Storm Gaming, SUNFOX Games, Wild Streak Gaming, WMS, YoloPlay, High5Games
  • Deposit Methods

    Maestro, MasterCard, Neteller, Paysafe Card, Visa, Skrill, Bank Wire Transfer, Boku, Sofort, Finnish ebank, Trustly, Entropay, Interac, PayPal
  • Withdrawal Methods

    Bank Wire Transfer, Neteller, Skrill, Visa, Maestro, MasterCard, Trustly, PayPal
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-5 days

    Cheques: Not offered

    Pending Time: 48-72 hours

  • Withdrawal Limit

    USD 10,000 per week
  • Affiliate Program

    PlayGrand Affiliates
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Bolivia
    • Bulgaria
    • Cuba
    • Denmark
    • Estonia
    • Ethiopia
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Ghana
    • Indonesia
    • Iran
    • Israel
    • Italy
    • Kenya
    • Latvia
    • Myanmar [Burma]
    • Netherlands
    • Netherlands Antilles
    • Nigeria
    • North Korea
    • Pakistan
    • Puerto Rico
    • Romania
    • Slovakia
    • Spain
    • Sri Lanka
    • Sweden
    • Switzerland
    • Syria
    • São Tomé and Príncipe
    • Tanzania
    • Thailand
    • Turkey
    • U.S. Minor Outlying Islands
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand
  • Languages

    English, Finnish, Norwegian, Russian
  • Licences

    UK Gambling Commission, Malta Gaming Authority
  • Company

    White Hat Gaming Limited
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

Suggest an edit

PlayGrand Casino Reviews by Players


Write a review
AllenBrent03 2 reviews
Reviewed on March 9, 2021


Easy to deposit. Good amount of games. Good bonus options. Recommended by Nickslots.


You cant deposit through Skrill but there is no Skrill withdrawal option on their website. Every time you withdraw you need to contact support and repeat all the verification stuff. Withdrawing here is a pain.
Crazyslotsuk 1 review
Reviewed on August 6, 2020


Variety of games
Live chat is very quick to respond
Ease of deposit
Can't think of anything else positive to say as they need to fix their system and address my complaint below.


Long withdrawal times
I have a verified account and only told today after chasing them my withdrawal from the 3rd failed without any email notification
Jkrai 1 review
United Kingdom
Reviewed on April 27, 2020


A lot of games, wide selection, game play not good if was not stopped with errors half way through. New games are vast and look pleasing to the eye. First started bonus good, but no wins lol.


No good wins, error appears half way through game. Then moving forward, all spins are losing spins. Something is not right here. Asked customer service about this several times. They just fob me off with rtp etc. Wasting money on site. Every time I play, this server error happens in most of games. I decide to play random games which make me think something not right.

Why are you reporting this review?

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PlayGrand Casino bonuses

PlayGrand Casino Complaints

  • 8 of 8 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 914 USD avg amount

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