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Restricted: PlayGrand Casino is restricted in your country, please try these instead:

PlayGrand Casino

6.79
CasinoRank
4.5
Player rating 19 reviews
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
Players from your country are not accepted
Average complaint response time: 2 days
What we like
  • Customer support via live chat 24/7
  • Live casino open
  • Mobile casino included
  • SSL encryption
What we don’t like
  • Casino not available in a few countries
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Website

http://www.playgrandcasino.com

Languages

English, Finnish, Norwegian, Portuguese, Spanish

Established

2013

Company

White Hat Gaming Limited

Licences

UK Gambling Commission, Malta Gaming Authority

Affiliate Program

PlayGrand Affiliates

Restricted Countries

  • Afghanistan
  • Albania
  • Algeria
  • Angola
  • Asia
    • Australian Capital Territory
    • New South Wales
    • Northern Territory
    • Queensland
    • South Australia
    • Tasmania
    • Victoria
    • Western Australia
  • Bahamas
  • Belgium
  • Bolivia
  • Botswana
  • Bulgaria
  • Cambodia
    • Alberta
    • British Columbia
    • Manitoba
    • New Brunswick
    • Newfoundland and Labrador
    • Northwest Territories
    • Nova Scotia
    • Nunavut
    • Ontario
    • Prince Edward Island
    • Quebec
    • Saskatchewan
    • Yukon
  • China
  • Cuba
  • Côte d’Ivoire
  • Denmark
  • Ecuador
  • Estonia
  • Ethiopia
  • France
    • Baden-Württemberg
    • Bayern
    • Berlin
    • Brandenburg
    • Bremen
    • Hamburg
    • Hessen
    • Mecklenburg-Vorpommern
    • Niedersachsen
    • Nordrhein-Westfalen
    • Rheinland-Pfalz
    • Saarland
    • Sachsen
    • Sachsen-Anhalt
    • Schleswig-Holstein
    • Thüringen
  • Ghana
  • Guyana
  • Hong Kong
  • Hungary
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Kenya
  • Latvia
  • Lithuania
  • Maldives
  • Martinique
  • Myanmar [Burma]
  • Netherlands
  • Netherlands Antilles
  • Nigeria
  • North Korea
  • Pakistan
  • Papua New Guinea
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russia
  • Réunion
  • Samoa
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Sweden
  • Switzerland
  • Syria
  • São Tomé and Príncipe
  • Tanzania
  • Thailand
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • U.S. Minor Outlying Islands
  • Uganda
    • Alabama
    • Alaska
    • American Samoa
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Connecticut
    • Delaware
    • District of Columbia
    • Florida
    • Georgia(US)
    • Guam
    • Hawaii
    • Idaho
    • Illinois
    • Indiana
    • Iowa
    • Kansas
    • Kentucky
    • Louisiana
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • Montana
    • Nebraska
    • Nevada
    • New Hampshire
    • New Jersey
    • New Mexico
    • New York
    • North Carolina
    • North Dakota
    • Northern Mariana Islands
    • Ohio
    • Oklahoma
    • Oregon
    • Pennsylvania
    • Rhode Island
    • South Carolina
    • South Dakota
    • Tennessee
    • Texas
    • U.S. Virgin Islands
    • Utah
    • Vermont
    • Virginia
    • Washington
    • West Virginia
    • Wisconsin
    • Wyoming
  • Vanuatu
  • Vietnam
  • Yemen
  • Zimbabwe

Casino Type

Instant Play, Mobile, Live casino

Deposit Methods

Maestro, MasterCard, Neteller, Paysafe Card, Visa, Skrill, Bank Wire Transfer, Boku, Sofort, Finnish ebank, Trustly, Entropay, Interac, PayPal, NetBanking, UPI, Pix

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand, Indian rupees, Brazilian reals, Argentine pesos, Chilean pesos

Withdrawal Methods

Bank Wire Transfer, Neteller, Skrill, Visa, Maestro, MasterCard, Trustly, PayPal, NetBanking, UPI, PIX

Withdrawal Times

EWallets: 24-48 hours
Bank Transfers: 3-5 days
Cheques: Not offered
Card Payments: 2-5 days
Pending Time: 24-48 hours

Withdrawal Limit

USD 10,000 per week

Software

Games Global, NetEnt, Betsoft, Nyx Interactive, NextGen Gaming, 1x2Games, Aristocrat, Leander Games, Quickspin, Thunderkick, 2 By 2 Gaming, Games Warehouse, Elk Studios, Multicommerce Game Studio, Adoptit Publishing, Asylum Labs, Bally, Barcrest Games, Betdigital, Big Time Gaming, BlaBlaBla Studios, Blueprint Gaming, Cayetano Gaming, Chance Interactive, Concept Gaming, Crazy Tooth Studio, Evolution Gaming, Fantasma Games, Felt Gaming, Foxium, Fuga Gaming, Genesis Gaming, Inspired, Just For The Win, Kalamba Games, Lightning Box, Live 5 Gaming, Merkur Gaming, MetaGU, Old Skool Studios, Play'n GO, Probability, Push Gaming, Rabcat, Realistic Games, Red7 Mobile, Red Tiger Gaming, Reflex Gaming, Relax Gaming, Light & Wonder, Seven Deuce Gaming, Shuffle Master, Sigma Games, Spieldev, Spike Games, Stakelogic, Sthlm Gaming, Storm Gaming, SUNFOX Games, Wild Streak Gaming, WMS, YoloPlay, High5Games

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Playgrand Casino is an online casino, home to a number of software providers which include NetEnt, Microgaming1x2 Gaming, Leander Games, NextGen Gaming, Betsoft, White Hat Gaming. There is a huge selection of games like slots, table games and video poker games and all of these games are available to play instantly through a compatible flash browser. The casino requires no download but does provide a fully optimized mobile casino.

Playgrand Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

Playgrand Casino does not accept players from South Africa, Denmark and the United States.

Virtual Gamesan

There is an impressive selection of games on offer here from a range of world class software providers. Games are easily categorized in a user-friendly interface. Slots can be played by the click of one button and there is definitely something to suit everyone here. Some of the casinos most popular video slots include Jack and the Beanstalk slot, Queen of Thrones slot, Dead or Alive slot, Attraction slot and Dragon slot.

Table games offer players with over 15 different variants which range from roulette games and blackjack games. Players can enjoy the likes of Red Dog, French Roulette and Blackjack Classic.

Players will find a good mix of video poker games here too, all of which are easily accessible in one place. Some of the casinos video poker games include Deuces Wild 100 Hands, Jacks or Better 50 Hands and Joker Wild 1 Hand.

There is also a selection of Ball Games, Virtual Games and Fun & Scratch Games.

Live Dealer

Players can enjoy the benefits of live games which include Roulette, Blackjack, Baccarat and Lottery games.

Mobile Gaming

If you enjoy games on the go then you can take full advantage of Playgrands Mobile Casino. In order to access games on the go players will need to input their mobile phone number and download the link.

Support

Players can contact support via live chat which is available around the clock. Alternatively, players can get in touch with the support via e-mail. There is also a FAQ's section for players to browse.

Security and Fairness

Playgrand Casino takes security and fairness very serious and emply industry standard encryption methods to ensure players details are secure at all times, the same applies for the fairness in all their games.

Player Reviews

4.5
19 reviews
Sort by
Date
Relevance
Player rating
papstjorg
July 4, 2022
8

It's very easy to use the site's interface and since they have a lot of games from table games to numerous themed slot games, i can choose whatever adventure fits my mood for the day!

The customer service could be slow when I have a concern and there is only a few FAQs that solves my questions. If the site fixes that quickly, then the website will be better so I hope they do soon.

hendy
October 22, 2021
1

A lot of games, wide selection, game play not good if was not stopped with errors half way through. New games are vast and look pleasing eye.
Can't think of anything things else postive to say.

AVOID PLAYGRAND CASINO!!
I stupidly played before reading the reviews.
If you do win They will find any way of not paying out and refund your deposit. Pointless playing.
If you google white hat gaming which Is the name they run under you will see they have done it to 100s of people.

AllenBrent03
March 9, 2021
2

Easy to deposit. Good amount of games. Good bonus options. Recommended by Nickslots.

You cant deposit through Skrill but there is no Skrill withdrawal option on their website. Every time you withdraw you need to contact support and repeat all the verification stuff. Withdrawing here is a pain.

Crazyslotsuk
August 6, 2020
2

Variety of games
Live chat is very quick to respond
Ease of deposit
Can't think of anything else positive to say as they need to fix their system and address my complaint below.

Long withdrawal times
I have a verified account and only told today after chasing them my withdrawal from the 3rd failed without any email notification

Jkrai
April 27, 2020
3

A lot of games, wide selection, game play not good if was not stopped with errors half way through. New games are vast and look pleasing to the eye. First started bonus good, but no wins lol.

No good wins, error appears half way through game. Then moving forward, all spins are losing spins. Something is not right here. Asked customer service about this several times. They just fob me off with rtp etc. Wasting money on site. Every time I play, this server error happens in most of games. I decide to play random games which make me think something not right.

Message
foston1309
July 18, 2019
10

Excellent amount of games and the live chat help is superb. My account was verified straight away with all my documents and the welcome bonus advised by the guy at chipmunk slots was well worth taking. Superb casino and will be my new casino from now on well done all involved.

The pending time on the withdrawal are very long was told by an affiliate of this site it's usually within 24 hours but it's over that now and still pending but apart from this no complaints at all.

SJP
September 11, 2018
1

Not much as I never got chance to actually use the site due to misleading marketing.

Do not honour the Askgamblers welcome offer of 50 spins without deposit.

Originally tried to refuse my deletion request under GDRP, then realised they had to do this...

Not a great experience at all and I won't be going back unless they fix it.

Message
Bangersep260756
August 25, 2018
10

Excellent amount of game choice kind welcome bonus which I took yeah a lot of wagering attached but loved the choice of games so had real fun playing them. Been watching chipmunks slots playing here so thought I'd give it a go. Double checked with live chat that the maximum stake was £5 while in wagering which was confirmed that £5 is max stake so played at this and £4 and didn't expect to win but actually managed a cash out. Live chat have been excellent would definitely recommend and thanks chipmunks slots.

Still awaiting for my withdrawal to be approved. Spoken to live chat and he advised me that my account is verified so there is nothing more I need to do. I am concerned as still can reverse the funds which is not to good and just wish the withdrawal times were quicker but apart from that superb casino.

Message
faynar
July 19, 2017
1

Easy layout and easy to naivete. Only thing I liked

Games lag constantly. Get booted out constantly and the system logs you out while you are playing.
I personally found it extremely hard to come even close to there game play percentage and I spent a fair amount.
I would avoid as it doesn't sit right how the games play and the site booting you out at will.

Message
PlayGrand Casino
July 24, 2017

Hello Faynar,

Thank you sharing your for complimenting us on the games portfolio and website navigation.

Could you please provide us with your username in a private message in order for us to contact you via e-mail? We will gladly look into the issues you experiences while playing, however we will need some information from your side.

Kind regards,
Sophie
PlayGrand Casino

pederpansy
May 21, 2017
1

- Live Chat is responding quickly
- NetEnt and Microgaming Slots (at least). Honestly I couldn't tell more positive things

I would NOT recommend to deposit here! The reasons are
- Withdrawals take weeks to be processed
- Additionally the have a pending period of multiple days
- Verification of your account takes also at least 5 days
- You cannot set loss or wager limits
- No bonus offers other to the welcome package
- The Servers are quite slow, sometimes one spin takes up to 30seconds
- Website design looks very outdated
- Very few games (no Play'n'Go, only the bad Quickspin games)

Message
PlayGrand Casino
May 22, 2017

Hello Pederpansy,

Thank you for your review.

I am happy to hear that you have had a good experience with our Live Support.

Kindly note that our withdrawal process currently takes 2 working days if an account is verified. Should we receive valid documents to verify the account, we strive to process these documents within 48 hours. Unfortunately we could not find your account to review your withdrawal process, feel free to send it to us in a private message and we will gladly look into it.

Also, regarding our bonus offers, we indeed offer a variety of no deposit and first deposit bonuses. We also have different promotions running each month and our weekly Terrific Tuesday deposit offer of 40% up to 40,-.
Should you make a deposit and not select a bonus offer, we also offer 10% bonus via our Live Chat, just contact us and ask to see if there is a bonus available.

We are still in the process of re-designing our website and we hope to be able to share the new design soon. We will be sure to forward your feedback to the responsible department so it can be considered.

Best regards,
Amber
PlayGrand Casino

6.79
CasinoRank
4.5
Player rating 19 reviews
6.79
CasinoRank
4.5
Player rating

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