PlayGrand Casino

It's very easy to use the site's interface and since they have a lot of games from table games to numerous themed slot games, i can choose whatever adventure fits my mood for the day!

The customer service could be slow when I have a concern and there is only a few FAQs that solves my questions. If the site fixes that quickly, then the website will be better so I hope they do soon.

A lot of games, wide selection, game play not good if was not stopped with errors half way through. New games are vast and look pleasing eye.
Can't think of anything things else postive to say.

AVOID PLAYGRAND CASINO!!
I stupidly played before reading the reviews.
If you do win They will find any way of not paying out and refund your deposit. Pointless playing.
If you google white hat gaming which Is the name they run under you will see they have done it to 100s of people.

Easy to deposit. Good amount of games. Good bonus options. Recommended by Nickslots.

You cant deposit through Skrill but there is no Skrill withdrawal option on their website. Every time you withdraw you need to contact support and repeat all the verification stuff. Withdrawing here is a pain.

Variety of games
Live chat is very quick to respond
Ease of deposit
Can't think of anything else positive to say as they need to fix their system and address my complaint below.

Long withdrawal times
I have a verified account and only told today after chasing them my withdrawal from the 3rd failed without any email notification

A lot of games, wide selection, game play not good if was not stopped with errors half way through. New games are vast and look pleasing to the eye. First started bonus good, but no wins lol.

No good wins, error appears half way through game. Then moving forward, all spins are losing spins. Something is not right here. Asked customer service about this several times. They just fob me off with rtp etc. Wasting money on site. Every time I play, this server error happens in most of games. I decide to play random games which make me think something not right.

Excellent amount of games and the live chat help is superb. My account was verified straight away with all my documents and the welcome bonus advised by the guy at chipmunk slots was well worth taking. Superb casino and will be my new casino from now on well done all involved.

The pending time on the withdrawal are very long was told by an affiliate of this site it's usually within 24 hours but it's over that now and still pending but apart from this no complaints at all.

Not much as I never got chance to actually use the site due to misleading marketing.

Do not honour the Askgamblers welcome offer of 50 spins without deposit.

Originally tried to refuse my deletion request under GDRP, then realised they had to do this...

Not a great experience at all and I won't be going back unless they fix it.

Excellent amount of game choice kind welcome bonus which I took yeah a lot of wagering attached but loved the choice of games so had real fun playing them. Been watching chipmunks slots playing here so thought I'd give it a go. Double checked with live chat that the maximum stake was £5 while in wagering which was confirmed that £5 is max stake so played at this and £4 and didn't expect to win but actually managed a cash out. Live chat have been excellent would definitely recommend and thanks chipmunks slots.

Still awaiting for my withdrawal to be approved. Spoken to live chat and he advised me that my account is verified so there is nothing more I need to do. I am concerned as still can reverse the funds which is not to good and just wish the withdrawal times were quicker but apart from that superb casino.

Easy layout and easy to naivete. Only thing I liked

Games lag constantly. Get booted out constantly and the system logs you out while you are playing.
I personally found it extremely hard to come even close to there game play percentage and I spent a fair amount.
I would avoid as it doesn't sit right how the games play and the site booting you out at will.

PlayGrand Casino

7 years ago

Hello Faynar,

Thank you sharing your for complimenting us on the games portfolio and website navigation.

Could you please provide us with your username in a private message in order for us to contact you via e-mail? We will gladly look into the issues you experiences while playing, however we will need some information from your side.

Kind regards,
Sophie
PlayGrand Casino

- Live Chat is responding quickly
- NetEnt and Microgaming Slots (at least). Honestly I couldn't tell more positive things

I would NOT recommend to deposit here! The reasons are
- Withdrawals take weeks to be processed
- Additionally the have a pending period of multiple days
- Verification of your account takes also at least 5 days
- You cannot set loss or wager limits
- No bonus offers other to the welcome package
- The Servers are quite slow, sometimes one spin takes up to 30seconds
- Website design looks very outdated
- Very few games (no Play'n'Go, only the bad Quickspin games)

PlayGrand Casino

8 years ago

Hello Pederpansy,

Thank you for your review.

I am happy to hear that you have had a good experience with our Live Support.

Kindly note that our withdrawal process currently takes 2 working days if an account is verified. Should we receive valid documents to verify the account, we strive to process these documents within 48 hours. Unfortunately we could not find your account to review your withdrawal process, feel free to send it to us in a private message and we will gladly look into it.

Also, regarding our bonus offers, we indeed offer a variety of no deposit and first deposit bonuses. We also have different promotions running each month and our weekly Terrific Tuesday deposit offer of 40% up to 40,-.
Should you make a deposit and not select a bonus offer, we also offer 10% bonus via our Live Chat, just contact us and ask to see if there is a bonus available.

We are still in the process of re-designing our website and we hope to be able to share the new design soon. We will be sure to forward your feedback to the responsible department so it can be considered.

Best regards,
Amber
PlayGrand Casino

I stumbled across this casino somehow and thought I'd try themy out. They had a nice welcome offer.

Anyway long story short I deposited 20 and ended up cashing out 1000. It took few hours to get thru my bonus but good choice of games to go at and all played well. I've been back few times since with not so much luck but couple times that's been my fault as got up then lost as didn't cash out. I've recommended to couple friends since

Only negative comment I can make is once I withdrew the cash sits pending for 48 hours which in my eyes seems excessive and then took 3 working days to get to my bank so Icashed out weds morn and didn't see cash till following Tuesday so payout time is my only negative comments

PlayGrand Casino

8 years ago

Dear Ledge13,

Thank you for your review.
We are happy to hear that you have managed to withdraw winnings while playing with us!

At the moment our withdrawal process takes 2 working days, we understand your complaint and I am happy to inform you that we are working on a faster cash out process for the future.

I hope that you will continue playing with us with a good experience.

Best regards,
Amber
Casino Support

I visited PlayGrand's website a few times now and I love the look and feel of the site.

I just received a Email with their new welcome bonus ; 100 freespins + 100% up to €1000. What a great bonus! They have more then 400 games including netent's and ezugi's live casino games.

Since I joined them I keep receiving weekly bonuses and freespins and everytime a new games comes out I received freespins to try the game. I contacted the helpdesk because of a withdrawal issue, and was helped in a correct with way by a very friendly support agent.

No Evolution gaming live casino, no support by phone

PlayGrand Casino

8 years ago

Thanks Casinomaster for your review. We stopped our support by phone because of the international costs but we do support through live chat and email. Again thanks for the great review and for playing Grand.

I came acrossPlayGrand Casino a few days ago, while I was looking for some welcome bonuses for NetEnt games. Their welcome bonus package is really nice, so I decided to create account here. Before I created account I went into live chat support and asked them if my email address is already registered at their casino. I was not so sure if I already have account at them, since I registered at many online casinos – where I claimed free spins, bonuses without deposit and things like that.

Well the answer was that I do not have any account opened under that address, so I created one. Later I made a small deposit of 20€ and I received the bonus of 200% match deposit. I think this bonus is really great, I have not seen many bonuses with this kind of percent for NetEnt games. But yeah, the W.R is not set so friendly, I had to wager quite a lot.

I played here for about an hour, with my first deposit. Last time when I checked wagering I was at around 50%, but then I lost the money and my gameplay session ended. Sure I came back to them in next few days and I claimed also 2nd and 3rd deposit bonus. I claimed them just because of high value of percents for the bonus. At other casinos, you usually get 50% or 75% match deposit for second payment, but here you can still get 150% which is great.

Well otherwise I had some good time here, but unfortunately without any cash out. I like this casino, but I am not so sure that I will came back again. I already claimed all three welcome bonuses, I had no luck so I will rather play at other casinos where I made some cash outs. But I think I trust them, so I will rate them with 7 stars.

PlayGrand Casino

8 years ago

Dear Zeroo, thanks for this great review and I hope you will have more luck next time you vist PlayGrand Casino. Maybe you can use one of our weekly bonuses or perhaps try the new netent game "when pigs fly " which will be released the 21st of july. We will have a great bonus with 60 freespins on this game that day. Again thanks for the review. :-)

Good game selection, many bonuse offers and good payouts for the games

Slow payout time, bad contact support, wagger is very high. No response to email .

I decided to try a different casino so I went to Playgrand casino. They had an attractive welcome offer and the game choice and wagering were good, but that's where the good things about this casino end.

Made a couple of deposits to them they decided after they had my second deposit to suspend my account without any notification. Contacted support they said they needed documents to verify my account, I informed them I had not had any contact from them about this before suspending my account, documents sent in, waiting and waiting to access the account again. Contact support again apparently everyone who can look at documents has gone home oh and its also weekend so it will probably be Monday before anyone even looks at the documents let alone gets my account back up. The support advisers response to me being unhappy about the situation was to try and end the conversation. Kept saying they sent me an email on the 18th and I check all email daily and there has been nothing from them. Never using this casino again must be the worst service I have had from a casino in a long time.

PlayGrand Casino

9 years ago

Hi theblue, Sorry to hear that you had a bad experience playing at PlayGrand Casino. We always strive to give optimal support to our players so could you please send us your username and email address so we can sort out what went wrong?

Just to put my post to the top as they have clearly ask others to give positive reviews about this casino. Evidence is below that they do not honour self exclusion or if you have a gambling problem. Their word is final with everything. See a response from them when encouraging me to come back to the casino and offering me a 200% match deposit after telling them I have a severe gambling problem.

PlayGrand Casino

9 years ago

Dear donkey78,

As you are aware we have responded to you directly, however, in response to this post.

We are licensed by the UK Gambling Commission and take self-exclusion very seriously.

You accusations that we do not honour self-exclusion are not true.

On the 5 March 2015, you opened an account with Playgrand Casino, you requested self-exclusion and this account was self-excluded on the 6 March 2015.

The account has been locked and remained locked since that date with no deposits or game activity.

The post below by Playgrand Casino in response was done so by an Affiliate Manager, and they should have not posted that.

However, if you attempted to login you would not have been able to.

If you tried to register at one of other casinos, you would have been blocked, or if you got around the security protocols, once identified your account would have been closed, any winnings or losses cancelled and any deposits on this account would have been returned to you. However, you have not opened up another account so this does not apply either.

Therefore, we have clearly honoured your self-exclusion request.

If you are unsatisfied with our response, please contact eCOGRA, the internationally accredited player protection and standards organisation, and submit a Dispute Form.

Yours sincerely

Playgrand Compliance

PlayGrand casino is the latest casino from all the new ones popping up I have played at. Seeing having Netent slots of course I was interested in their games. They also have Betsoft, 1x2Gaming, NextGen Gaming, White Hat Gaming; Leander Game will honestly not interest in them, because they had my favorite software. I really thought they were very new casino, but seeing they are established in 2013, so 2 years on the online casino market. Having Curacao license was not impressive one, but having only 25 euros at my account and wanted to have some bonus I thought I could give it a try.

The chat support by my experience very friendly and professional as for the bonuses, I think X 35 the bonus and the deposit made is a bit high, but I guess no one forces us to take their bonuses, so our fault. Before that I was browsing the net, so I could find something about this casino, good or bad critic and all I have found some nice comments about them, well I guess that was enough to make my deposit and stat play, although was searching for some free spins or something but again didn't find anything.

I deposited 25 euros right away I got the bonus and having 50 euros to play I choose to play Flowers slot, which is one of my favorite slots in the past several months. I was playing with 0.60 euros per spin and played around 50 spins but was not getting the free spins feature that little doubled cloud didn't want to lend so I was struggling to catch the free spins feature.

So when I was with only 12 euros left I triggered the free spins round, but I guess all for nothing, I couldn't believe I only won 2.30 euros from 10 free spins, really shocking. I changed the slot and played Starburst with my 14 euros left and lost them all. I had only one deposit here and liked the casino, nice support, although the wagering requirements of the bonus are a bit high for my taste. Good luck!

Whitegaming limited do not honour self exclusion.
Support team do not answer any questions and are quick to say the case is closed!

PlayGrand Casino

9 years ago

Sorry for your experience. You probably met playgrand in the period they changed from owner. From the 1st of august there is a new managment and we changed our support etc. Come back and give us a second chance and get your 200% bonus up to 10 K. We won't dissapoint you!

Playgrand casino was one of the casinos I became a member of, in February. I was interested in them because they have Netent as well as many other great software. I was just looking for a new place to try and this was a fit.

After a quick sign up, I made a 20€ deposit and started to play Kings of Chicago. I've played it only few times in my life but as a table/card game fan, I really enjoy the theme it has. I placed 0.25€ bets and played 100 spins. The game ate all my balance within only 100 spins. I was really surprised because only once I got bigger winning than bet and it was because of a Straight combination.

I decided to not give up. I made another deposit of 40€ and went back to this game. I didn't change the bets and started autoplay of 250 spins. Things started to look up, I was starting to get Flush combinations with 10x bet winnings but still I was losing a lot. When I had around 40 spins left, I won 10 free deals. I had been waiting for them long and when I finally got them, they gave me only 1.35€ win. Few spins later I received another 10 free deals, this time the win was bigger for 0.10€. Frustrating and funny at the same time. When I was done with autoplay, I had 15€ left. I decided to play actual table game for a change, since I'm usually better at it. I chose my favorite game Casino Holdem. I placed 1€ per ante, at first I had some luck and I got my balance up to 35€, but then I started to lose and I played this game until my bust.

I made 2 deposits in one day and lost them both just because of my stubbornness, other than that I was pleased with everything Playgrand casino had to offer. The game selection is really wide, including table and poker games. I have nothing bad to say about them, I think they are trustworthy. I just wasn't lucky and that's it.

PlayGrand Casino

9 years ago

Thank you blondie for playing with us and your nice and completr review! Come play again. Because of management change and new website the old players can get the new first deposit bonus again! 200% up to 10 K !